Need invoice from 2020-2021

[chilling-today1]

Hello, 

I am no longer with public mobile. I cannot access my old account. I need my phone bill invoices from January 2020- February of 2021 due to a CRA audit. Please help

[ORNGNBLK]

@chilling-today1   Would your old credit card statements suffice as documentation ? Just in case you need to go that route, it may be an good plan-b. Hope this helps

[Chalupa_Batman]

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@chilling-today1 wrote:

Hi and thanks for your reply!

When I click on the link it doesn't lead anywhere? Is there another way to PM / private message them?

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Hello again @chilling-today1 

The link is valid. It's basically a short cut to get directly to them. Just fill it out.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[chilling-today1]

Hi and thanks for your reply!

When I click on the link it doesn't lead anywhere? Is there another way to PM / private message them?

[Chalupa_Batman]

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@chilling-today1 wrote:

Hello, 

I am no longer with public mobile. I cannot access my old account. I need my phone bill invoices from January 2020- February of 2021 due to a CRA audit. Please help

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Hello @chilling-today1 

Sadly you will not be able to get them through a CS Agent. They only have the ability to go back on calendar year. 

[slusagm]

yes, you won't be able to login and get that yourself.  You will need PM to prepare that for you 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437