[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Cannot make a payment
My cerdit card expired and was not able to update it online. When enter new number on my account it says payment failed. I tried two different cards and it is still the same issue.
about available found
I joined in Public mobile on Mar 9, I have chosen $35 plan, and got available found $47. Today, I have changed a new plan to $25 plan. My available found became $22. I thought my found should be $37(minus $10 from $47) I really appreciate it if you g...
Regarding referring a friend
Recently I referred a friend to join the Public Mobile SIM but although I referred him all I got was $1 as an Reward for referring my friend where as they said they will provide $25 as the reward.Could you tell me why I only received $1 as the reward...
Resolved! Price has been wrong for last several bills
Hi there I’ve had 5 gb of 4g LTE with unlimited text and call and it’s 67$ since I started using public and noticed there’s bin a 6 gb option now for a little and no 5 gb option so when I’m going to renew my plan I look at the 6 gb option to see the ...
Resolved! Tag
Hi all,can someone explain what is (Add tags) and how do i attach the question to my reply when i answer someone ? Thank you, I could not find this on PM's site
What happens to existing add ons when switching plans
I'm currently on the $10 plan and want to move to the new $15 plan. What will happen to my data and additional minutes add on when I change my plan? Do they migrate over to the new plan, or do I lose them completely?
No incoming caller ID
No matter who calls me, whether they are in my contacts or not or have called me many times before I only ever see "Unknown". I don't care if I can't see people's names, but I would at least like to see what number is calling me. The phone is an olde...
Resolved! SIM not supported
Hello all, I ordered a SIM and attempted to transfer my phone number from Virgin. Currently using an iPhone 5s (model A1533). Factory reset the phone, setup the WIFI connection, then getting a message that SIM not supported.Not sure next steps. Thank...
Resolved! Subscribing announcement
Hi all Is there a way tso subscribeto community announcements. Only the announcement. And all new annoincements every one of tgem Thabks
Resolved! Need to access account
I work for a non profit and we are assisting a new family who have come to Canada as refugees. I set up one account/phone with PM for one family member and all is well. For the second, they wanted me to use the same email. The system let me proces...
Text Message saying cell being used by another SIM
I am still fairly new to Canada and got this text today. Not sure if spam or legit and what to do in any event! This is a new cell and I used the SIM on old SIM until a week ago but this arrived today.
My account got disabled and I received an extra charge
Hi,I am set up on auto pay and I see on my credit card that there is a pending transaction on March 14 for 42.94. I woke up this morning and I found that my account got disabled. I logged onto public mobile and it says available funds are 20 dollars ...
Resolved! $15 promo plan
I was looking at changing to new $25 promo plan and noticed another $15 promo plan for 100 minutes, unlimited text (I think) and 250mb bonus auto pay data. Was thinking might be good plan for my parents but did not notice it on the website. Is it on...
referral awards to show up
How long does it take for your referral awards to show up
Can't make nor receive calls
Always on autopay. Checked credit card, amount for this month transferred. Please help! Edited by computergeek541: phone number and account number removed
Resolved! "Sign in to network / Public Mobile" notification
A "Sign in to network / Public Mobile" notification has been on my phone for a few days. Google searches only work when I'm on wifi, so I presume it's a data issue. My plan is coming up for renewal on March 20. It's very difficult to check my data us...
Resolved! How do I know when number port is complete?
I signed up my wife to Public Mobile last night, and all is going great, so I just ported her number from Virgin. I completed the online info, and got the "Phone number change successful " message online. I know it can take some time for the port to ...
Have a maxwest vice 3g flip phone and can't get mms working
I have a Midwest vice 3g flip phone andHave tried to get the mms working. I had no trouble on my other phone ,lg. Any suggestions posted on here I have tried. The phone recognizes that there is an mms but get an error when trying to download.... Tha...
Know when Freedom Account shut after porting number
Hello,As a brand new client I took others advice and ported my Freedom number a few days ago.Freedom sent a email today stating"You have no phone numbers assigned to you, select a username and password within 45 days to keep your account access.Says ...
No Service
I activated my account and now my phone says "No service" my phone is unlocked. Help!
Resolved! Where to Buy a SIM Card in MARKHAM
Hey Everyone, New here, have a phone package for my daughter with Roger's for the past 5 years and noticed that they were ripping me off this whole time, paying well over $35 for only 100mb! Anyways, where can I purchase a Public Mobile SIM Card in ...
Resolved! can not port my number
i am trying to port my number from rogers under my name but public mobile is under my wife name wanna port over the number and keep getting this error if it does not work looks like i am gonna leave public mobile. erro: We were unable to transfer the...
Resolved! Porting failed
I ported my number over recently, but I'm having some issues. I can place a call, and it shows up from the ported number, however incoming calls just hear "6ut3 the number you have reached is not in service". Also texting incoming/outgoing aren't bei...
Resolved! Problem with phone service
I signed up to Public Mobile today. I got my new phone number and signed up for $20 unlimited province-wide talk. However, I cannot receive incoming calls. Also, if I make an out going call, I get the message that long distance charges may apply, eve...
Resolved! Just ported over, data and calling out works...
Hello Community, Just ported over from Freedom, I am able to start calls and use data on my phone. However, I am unable to receive calls from cellphones or landline. I've tried to restart the phone. Verified my APN settings, and topped up my balance...
Plan
Want to change my plan only have so much money in my account forgot password how come thay dont offer plans when call #611
Resolved! porting number at activation
In trying to port a telephone number I've been asked to complete a SIM & Activation online form/provide my ESN/MEID by clicking Contact us at the Publicmobile.ca webpage. I can't find the Contact us to click.
No Service
So to start out, I ran out of data bfore my renewal in 2 days, so I made a payment to restart the cycle as it says in the payment page. But it only deposited the money into my account and still no service.What am I missing as I don't see anything di...
Public Mobile online activation failed
Can someone please help me. I tried to activate a new sim card on public mobile (new account) and on the payment page --- when I pressed Activate, I get a error message after a while "Your activation request has failed. Please contact Public Mobile h...
