Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! MMS coming from wrong phone number?

I've encountered a strange issue with MMSes on my current Public Mobile plan. Whenever someone sends an MMS, I receive it as a group message with the sender, myself, and my old phone number. My old number was with T-Mobile in the US, so it has no rel...

Resolved! Account Deleted & SIM cancelled

I was literally talking on my phone when it stops working.......SIM card not Provisioned. I try to log into my account and it doesn't work. I try forgot password (I didn't) and my email address is not recognized. Has anyone else been suddenly de...

Changing plan on suspended service

Hello gang! This is my first post in the public mobile forums. Figured I would give it a shot.. I'm having an issue where I need to go with a lower tier plan this month just to save a couple bucks. But I'm finding that there is no option to pick a ne...

Sigh, locked SIM card

I need a PUK to get the phone unlocked, can a nod assist?

Re: iPhone Update and APN settings

Can’t get my mom and dads iPhone data to work after I transferred them from Telus. tried to change the apn setting to : sp.mb.com it still doesn’t work.please help me.

@moderator_team assistance required

@CS_Agent the email on my account is not longer in use how can I recover access to my accountI do have a PM number and SIM Thanks

Shows as a long distance but it's not

Hi sir. I have issues in my plan when I call freedom mobile 647-***-**** shows messages this is long distance this is no long distance

Autopay didn't renew?

Hi, Apologies if this has been covered previously. Had a 30 day plan set to Autopay for around 3 months, was due to take the regular payment yesterday but for some unknown reason it hasn't renewed. Now any attempt to make a payment is met with an err...

Resolved! text error 468-5

When I first bought my publicmobile SIM 3 months ago I had a blackberry. Everything worked fine - text, talk and data. Yesterday I bought an iphone and inserted the publicmobile SIM card. Everything works fine - text, talk, data except I cannot text...

Resolved! no service

Service has been out for about an hour

Resolved! Porting my number

Hello, I'm going to be porting my number to Rogers. I am on a 90 day plan and my next payment is January 20, 2018. I was wondering if I would be able to get a refund for my january prepayment after I port my number out? Thanks,Lili

Re: Password reset problems

My Phone Has Had no service for 2 Days. I am locked out of my account and when I do forgot my password I do not receive an email. If you could help me with this please. Thanks

Phone locked

I received my phone new in a box as a Christmas gift and then started to use it a year ago with public mobile without an issue. I just arrived in Russia to live here for a few months and it appears that my phone is locked by the carrier so that I am ...

That died quickly.

Started with Public Mobile about a year ago. The 6Gb data plan for 90 bucks wasn't fantastic, but it was the cheapest option at the time.Then, the new plans destroyed PMs place in the market. It became the pointless choice in the face of other option...

Phone on Caribbean Cruise

Hello, I've searched the Community and can't find a recent answer as to whether we can get voice and text while on a cruise (cellular at sea vs. in port). There was a community post in April 2017 (I think) that was equivocal re: text. There was also ...

Resolved! Switched plans but unable to use service

I switched plans today to a 90 day, international text, and provincial wide calling plan about 8 hours ago but whenever I try to call, I get an automated message saying "Sorry, we cannot complete your call. You do not have an active long-distance add...

Data Usage Reset

I am unable to see how much data I have used for my pay period or which date it resets. Could you please advise me on this? Thanks

Resolved! Buying phones

I know there's the IMEI checker thing for making sure your phone works on PM, but what about buying a phone online? is there a easy way of knowing if the phone would be compatible with out knowing the IMEI number? I mean shouldn't all unlocked phone...

Resolved! No Service (after returning from States)

My phone was working fine on the morning of December 28 before I crossed the border to Washington. I turned off my data during my one day trip. In the evening, when I crossed the border back to BC, I had no service. I restarted my phone twice, but st...

PLAN SUSPENDED WITH SUFFICIENT FUNDS

My plan had expired, but even with sufficient funds in my account, it won't let me pay. Everytime I try to pay online it redirects me saying "there is sufficient funds in your account", but the doesn't do anything to use those funds to reactivate my ...

Resolved! "Unlimited International Text" vs "Global" texting

Hello community!There seems to be some discrepancy in plan options and confuses me.From the external web site on plan selector there is a "Global"/"No text" choice under "Unlimited Texting".From inside the self service menu on the plan change selecto...

data usage on phone doesn't match public mobile's page

Hey,I ran out of data last term, so i reset my usage tracking on my phone at the start of this term (october 30), looking for some app leaking data. yesterday i received a notification that i'd used up 75% of my data, but my phone seemed to indicate...

Can't change plan

So I'm trying to re activate my phone, but with way less options. I just want 90 days of talk, no data, no texting. However, when I go to change it, it will not let me do this. Seems like I have to go back to my old plan only which I can't afford ...

Paid my plan but my phone isnt active.

Hey!So I am not new or anything but seem to be having issues with my plan being activated this month. I did try changing my plan before and paid what I owed, it's saying its activated and my payment is off my card but my phone isn't working. Anyone a...

Unlock 5s

Hi I want to unlock my iphone 5s

Re: internet not working

My internet is not working on my note 3 please let me know why thanks

MMS and tethering not working Sonim XP7600

Hello, I am new to the community. I have been with public mobile for a few months now but haven't been able to get the MMS or tethering working on my phone. I have a Sonim XP6700 ( i know not a common phone but still great for my needs nonetheless). ...

Resolved! Autopay is on, plan doesnt automatically renew still

Hey community, I've been with Public for a little over a year now, and autopay has never been an issue until i switched over to the promo plan a while back (12g/3 months). Every 90 days, i would notice the phone not working, and check to see my accou...

Is it possible to keep the old Num for new customer?

different phone number in self serve

Hello, all. I ported my number from pc to public mobile. I had to select a new temporary phone number prior to the port. After the port, the temporary number is still in self serve; how do I update it? thanks and have a great day.

Community

Forum Posts