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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

cannot log in

i cannot log into my account @CS_Agent

Re: Voucher purchasing

Hi, I'm from overseas so my overseas issued Credit card won't work when trying to pay for a plan. (I already have a sim) So I will now probably end up buying a voucher.. So my questions are:'Are vouchers only sold for certain amounts or can I buy ...

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Hi i need selfservice account activad

Resolved! New customer: made a plan error!

Hello,I am a new public mobile customer (less than a week.)I had intended to include province wide talk on my plan but must have left it unchecked when I created and paid for the plan. I, (unfortunately) chose a 90 day plan. I have read past threads ...

Resolved! Porting Number from Freedom while simultaneously porting existing PM number to Telus

Hi, I'd like to port a phone number from Freedom (778-707-XXXX) to PM and also port my existing PM number (604-376-XXXX) to Telus. Is there anyway to do this? Any help would be appreciated.

Overbilled on credit card, and doesn't match with balance here

I am on autopay every 3 months for $120. I decided to prepay last week before it was actually due. My account balance shows $120, which was what I put in to pay. However, the issue is that my credit card was charged $135.60. My normal payments are $1...

Suspended account

Hello, My account was suspended for no reason. The alert message I got says I have to make a payment in order to reactivate it, although the amount due is 0$; also I have pre-authorized payments already set up from a valid credit card.Please help urg...

Resolved! I DID have a Suggestion, as I found doing this to be MORE Like a Longer process

You know how when You need to UPDATE a CC, the PM Self-Serve Makes you RE-ENTER ALL that WHY NOT simplify it, JUST HAVE an option where when UPDATING the Expiration date, DOING JUST THAT Having to RE-ENTER All that Info, ESPECIALLY if you have like 4...

There isn't enough money in your account? I just put money onto it!!

Hi guys,So I'm not registered for autopay. My payment is due tomorrow so I payed the full amount today. So my available funds are the full cost of my plan. However, I just received a text message saying "Your payment is due tomorowwo and there isn't ...

(re)activation of plan

Hi Public Mobile Team, my plan expired yesterday and I want to reactivate my plan but with different options than before. I also have enough funds available, but when I try to change my plan to the new options I´m not able to press the button "change...

Sim card network pin

I bought a l g4 off someone and it keeps asking me for a network sim pin number, how do I find it ? I really would like to use my new phone

Resolved! Auto pay reward

Hi ModratorI didnt get auto pay reward of $6 on renewal of my service on Jan 01, 2018 for Phone 403 xxx xxxx.Please look into it .Shabbir

Reversing a payment

Hi, I'm still trying to figure out this whole self serve system and I accidentally paid for a next month's service when I meant to get an add-on. I seemed to have figure out the add-on part for roaming but have paid too much now and won't need the pl...

saying no service

hello there I choose the $20 plan; but every time in insert the sim, it keeps telling me no service.what do I do?

Roaming data warning help!

I thought I selected the 1gb data roaming but have been getting warnings after 200mb. Please help mods as I am on vacation and need my data

Data Usage

Can't seem to figure out where to access my data usage. I used to be able to see it under the add-ons, but now I have an ACTUAL data Add-On for when my data runs out. I've checked the Data & Add-On Usage section under Plans and Add-Ons, as well as Us...

Resolved! Nervous about no # to call

I kind of like this new type of carrier ( self serve ) It will take a bit of getting used to, I am old school and get frustrated when I can't seem to understand something. Having a number to call to get answers right away alleviates some of that stre...

Should I switch to koodo ?

I am a legacy customer and I was asked to either switch with koodo or stay with public with 5$ of incrrease ! It’s really dissapointing! Increasing the monthly bill is just unfair for ppl like us who has been with PM for 7 years ! I want to ask you ...

Mobile nerwork

I have a message: mobile network not available. Why? I have paid the service

Service suspended

Hi community,I don't have service since last Monday when I just came back to Canada. I was three months outside. I was in automatic payment but I don't know what happened with it! My cellphone says "Unregistered simcar". And I can't access into my ac...

Resolved! Traveling b/w provinces, switching plans in another province

Hi, I don't currently have an account and my questions are related to activating one.I plan to activate my current phone (with a new PM sim card) in ontario, with the $37 plan for 1 month only, which includes canada talk, global txt and 500 MB. I cho...

Transfer out of PM problem

I want to change phone company and still keep my number am unable to do so because they say my acount is not active what do I have to do to activate the acount I also lost the sym card

Resolved! Need advice on purchase....

Hi. My G3 has been acting up recently and I think it's on the way out. The dreaded screen flickering issues that many other G3 owners are experiencing. Anyway, I found another phone on craigslist. But here's the details:Essential phone (bought from k...

renew plan early, want to renew now!

Can you help me by renewing my plan. My phone number is 77xxxxxxxxxx. I need to renew my plan so I have data again! I have added money onto my account for this.

Re: Activation bugs: credit card charged but no account created

Hello, this has also happened to me, but 3 if our credit cards were billed. Every time I tried to activate my sim it said unable to process credit card so we tried another one. Now 3 cards have been billed, my account is not showing and the SIM card...

Resolved! Get Text to work with a plan doesn't include Text.

I have chosen the 20 dollars unlimited talk plan which does not include Text. I thought I would not need text at all, but when I find out now I can't even receive text with this plan, I felt I underestimated the importance of text. Is there a way to ...

HELP new activation, charged twice locked out of login

HiI have 3 other PM accounts, no problems.I have tried to register a 4th account with a new email, my credit card was charged, but the next screen said the card was denied. I then tried it again. Card charged again, same denial. The second time, my s...

Can't make payment, says "You account already has enough balance"

No funds available, due today, when I try to reactivate, sends me to make a payment, when I try to make a payment it says "You account already has enough balance" , yes I have re entered my CC info just in case, is this because of the matenence comin...

Paid for my services and my data isnt working

So my plan said it renewed but nothing came out of my account. So I manually paid for it now it says I have a credit of $60.. and my data isn't working?! Can I please get a MOD to message me?Thanks

Resolved! Android Security Updates

Public Mobile I purchased an Essential PH-1 at your parent store Telus a few months ago. They are really quick at releasing security updates and when I was on Bell they would get pushed out the same day that they were available, on the 5th of the mon...

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