Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Double payment no refund!?!?

Hi,I accidental made a double payment and contacted admin (Syed) says I cannot get a refund for one of the payments. He did not even offer me an alternative solution and just put a wall up. What kind of Customer service are you providing public mobil...

PM: Time to get my money back

I ported yesterday and my credit card got charged by PM but apparently my porting has not been completed yet since I can not receive calls or texts. I have sent private message to @Mary_M with all the required info but still my issue did not get fixe...

Resolved! Number Transfer - Time limit

Hey guys, So I was thinking of adding my whole family into public mobile for the 40$ plan. I just went out to buy 5 sim cards but my family won't be back till tuesday. Is there a time limit on when I can transfer a number over?

Resolved! Can't access my account

I have been locked out of my account, forgot my password now it says I have to wait an 1hr to get bk into it and I'm trying to pay my bill plz unlock it so I can change my password!!ThanksTLC

Invalid Sim card

Just port in from Fido.It is an Iphone 6s, unlocked. Fido just stopped my service, and I try to insert my PM card, it is keep saying invalid sim card, I tried everything like reboot or whatever.My account is avtived and payment was charged. Can someo...

Thank you MOD

@Mary_M @Caroline_D @Jeremy_M @Brooke_C The time is now 5:43pm EST. The above Mods are still here trying to help everyone out.I came on board totally understanding the advantage and limitation of Public Mobile. I was told that normally there are onl...

Mother in law locked out of her account

Mother in law had to cancel her credit card (computer hack), and is now unable to access her account. She would like to take adavantage of the 12GB plan before it's too late. Account seems locked, security questions do not work. We tried to get her h...

Resolved! [UPDATE: 14 DAYS NOW] Activation Failed.. waiting for 5 days and counting..

Hey community 5 days and counting, I'm getting a little anxious here my wife's number I ported over is still not gone through properly.I've PM'd mods(since Tuesday 15th), and used contact us form page, and also have another thread that I mention abo...

Unsuccessful Porting from PC Mobile

Hi all I signed up for the 3mo/12GB plan and activated with a temporary number. Now I am trying to port a number from PC mobile and have been getting the following error:"We are experiencing difficulties in processing this request. Please contact Pub...

How to change current plan?

My friend just changed to public mobile, when she selected plan - 90 days pass package $120,she picked 6GB instead of 12GB. Is it possible to change to 12GB after she made payment? Thanks!

Resolved! Porting number over from Koodo

Hi, I have followed the guide on redflagdeals and have activated the sim with the promotion plan. According to the guide, I need to first register with a new number and then PM a Mod on this forum in order to port over my number from koodo. However, ...

Referral Reward not showing up?

Hey Folks, I recently signed up and refered a coworker and a family member to Public Mobile. In their application process, they added my as their referral. However, only 1 of the numbers showed up as a referral. Who do I contact to get my referral ...

DONT MISS THIS PLAN

you dont want to miss this plan.. $38/ month includes: 4GB of dataunlimited calling ontario wideunlimited texting WORLDWIDEcaller ID and all of that other fun stuff included PM ME i am getting sim cards for people because you will not get your sim c...

LEAVING TORONTO IN 20 MINUTES

okay so heres the deal!!!! I have travelled to toronto to buy sim cards for people who want this plan, but dont have time to wait for one in the mail (as the plan ends tomorrow) PM me if you want a hook up i am leaving toronto in 20 minutes... (gett...

Resolved! Issues Porting Number from Koodo

Hello, I am having issues porting my Kodo number. I have filled in all the required fields and one of the top 3 fields (I've tried with the account #, the IMEI). I've checkmarked the "I am authorized to transfer this phone number" (though I never s...

Double Charged on CC

Just finished signing up for the fall Promo plan ($40/4g) and I was double charged $246 instead of $135. I need a refund please!

US Roaming Network issues

Does anyone know why my phone won't connect to AT&T or T-Mobile?I'm currently in Maryland, I purchased a US roaming data add-on and can't seem to connect to either provider. I'm also using an unlocked Nexus 6p.Any insights would be great, thanks!

IM IN TORONTO TRICK

okay so heres the deal!!!! I have travelled to toronto to buy sim cards for people who want this plan, but dont have time to wait for one in the mail (as the plan ends tomorrow) PM me if you want a hook up hollllllllaaaaa

Cannot receive incoming calls.

Until yesterday i couldnt use my service but today I got my service and I thought every thing is working fine now. But I got to know that I cannot receive incoming calls. If anybody's calling it straight aways goes to my Voice mail. What the hell is ...

Issue activating SIM cards

Hello, I am getting my family of five to switch to Public Mobile. I succesfully activated two SIMS with the same Mastercard; however, when I tried activating the third, I got an error message stating that "Your card could not be verified at this time...

NO SIM CARD ERROR

Hi,I just signed up for the 90 day plan promo. I am a new customer. When I placed my sim in Samsung Galaxy 4 and turned the phone on, I am getting a NO SIM card error. It is an unlocked phone. My wife is with public mobile and before signing up with ...

Do I need to contact someone about honouring the promotion plan?

I read that public mobile will be honouring the plan if you ordered the sim card before the 16th. I ordered it before that and still have not received it. Do I need to contact someone to tell them that I ordered it before the 16th so I can still sign...

Activated but no service

Hi everyone, I sent this to one of the mods but I want to throw this out there to see if anyone else has had this issue. I signed up for the fall promotion. I will be porting from Koodo but am initially attempting to activate a temporary number. I we...

Plan not applied to account??

Hello, I just set up a new account for my wife - sign up went fine, as did SIM activiation (I think). But, it doesn't appear that the plan was set up on her account. Voice, data and text do not work, though she is receiving the activation texts from...

Porting Telus to PM

@Jeremy_M I just activated my sim card and as per instructions I'm contacting you for help porting my number. Can you please help? Insturctions sent via PM Many thanks

Porting Koodo number

@Jeremy_M I just activated my sim card and as per instructions I'm contacting you for help porting my number. Can you pleaes help? Many thanks

Can't port number or activate SIM...BUT CHARGED

Hi everyone, I've tried coontacting the Mods (Shazia, Mary, Saray, Caroline) through this community, private message, and Facebook and have had no response for days now. I understand they are busy but my girlfriend has been without any service or res...

Cannot change plan

I am currently trying to take advantage of the fall promotion. When attempting to change my plan, I am getting: Sorry! We are having trouble with this page. Please try again later. I do NOT want to lose this oppourtunity.

2016 Fall Promo Coverage

Hi everybody! I have recently switched from Fido over to Public Mobile. I was just wondering about the fineprint for the Fall 2016 Promo plans as I didn't find them on the website. I am located in British Columbia 1. Do I have data coverage throughou...

Cannot receive calls/texts

Hello to the public mobile community. It's great to be here and off of Fido.Now the issue I'm experiencing.... I activated my service on Thursday the 17th. Things went smoothly and my number seemed to of ported correctly as I could make and also rece...