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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Traveling b/w provinces, switching plans in another province

Hi, I don't currently have an account and my questions are related to activating one.I plan to activate my current phone (with a new PM sim card) in ontario, with the $37 plan for 1 month only, which includes canada talk, global txt and 500 MB. I cho...

Transfer out of PM problem

I want to change phone company and still keep my number am unable to do so because they say my acount is not active what do I have to do to activate the acount I also lost the sym card

Resolved! Need advice on purchase....

Hi. My G3 has been acting up recently and I think it's on the way out. The dreaded screen flickering issues that many other G3 owners are experiencing. Anyway, I found another phone on craigslist. But here's the details:Essential phone (bought from k...

renew plan early, want to renew now!

Can you help me by renewing my plan. My phone number is 77xxxxxxxxxx. I need to renew my plan so I have data again! I have added money onto my account for this.

Re: Activation bugs: credit card charged but no account created

Hello, this has also happened to me, but 3 if our credit cards were billed. Every time I tried to activate my sim it said unable to process credit card so we tried another one. Now 3 cards have been billed, my account is not showing and the SIM card...

Resolved! Get Text to work with a plan doesn't include Text.

I have chosen the 20 dollars unlimited talk plan which does not include Text. I thought I would not need text at all, but when I find out now I can't even receive text with this plan, I felt I underestimated the importance of text. Is there a way to ...

HELP new activation, charged twice locked out of login

HiI have 3 other PM accounts, no problems.I have tried to register a 4th account with a new email, my credit card was charged, but the next screen said the card was denied. I then tried it again. Card charged again, same denial. The second time, my s...

Can't make payment, says "You account already has enough balance"

No funds available, due today, when I try to reactivate, sends me to make a payment, when I try to make a payment it says "You account already has enough balance" , yes I have re entered my CC info just in case, is this because of the matenence comin...

Paid for my services and my data isnt working

So my plan said it renewed but nothing came out of my account. So I manually paid for it now it says I have a credit of $60.. and my data isn't working?! Can I please get a MOD to message me?Thanks

Resolved! Android Security Updates

Public Mobile I purchased an Essential PH-1 at your parent store Telus a few months ago. They are really quick at releasing security updates and when I was on Bell they would get pushed out the same day that they were available, on the 5th of the mon...

Can't find network

Every cycle it happenes, once in 3 months I'm experiencing a few days without service.. I've paid before my automatic payment was due, I have funds available but still no network, this is a very frustrating situation that had been going on over a yea...

Acatel idol 4s windows 10 I cant receive picture texts but i can send them

Hello, i see many posts about the alcatel idol 4s windows 10 and people not being able to send picture texts. I see lots of suggestions on how to set up the apn, i have even asked the moderator for help. On the screen all makes sense but when i ent...

Is calling Cuba included in the long-distance add-on?

I'd like to know if the international call add-on includes calling Cuba? If not, what is the cost per minute to call Cuba? Thanks!

HELP my credit card was rejected

I have subscribed to Public Mobile for almost a year on an automatic payment basis every three monthsThis am I was advised that my plan was rejected because of my credit card which is perfectly valid.I changed it, however, to another credit card and ...

BlackBerry Priv: setup

Hello community. My new blackberry priv doesn’t recognize my SIM card which I’ve transferred from my old phone. Any suggestions or steps that I need to take to register new phone with old SIM card?

Re: Credit Card won't authorize

I am having the same problem. My Autopay did not go through so I tied to make a payment. The card was declined. I called the CC company and they are saying that after the first time the CC was declined your system is not making any other attempts. ...

Resolved! Add on long distance charge rate

I am looking at adding long distance to my talk plan. I can not seem to find a chart that shows the cost per minute charges for calls places to diferant places: Rest of CanadaTo the USInternational like Mexico

Password reset failed

Hi i requested to reset my password the link in the email doesnt work it like doesnt load .. what can i do to reset my password? and how can i reset it? Someone pleasr help me i have to make a payment and cant log in..

One Plus 5T IMEI search indicates phone will not work on Public Mobile network

I recently purchased a One Plus 5T 128gb mobile phone and was hoping to sign up as a Public Mobile customer. I did the online search of my IMEI number to see if the phone would work on your network and the resulting message seemed to suggest I cannot...

Re: Where can I buy a phone to use with Public Mobile?

https://www.thesource.ca/en-ca/cell-phones/samsung-smartphones/samsung-galaxy-j3-prime/samsung-galaxy-j3-prime-16gb---black/p/108073324#product-detailsor any phone with similar specs. planning on getting phone with public mobile. will this work if ...

No service for last 2 days

I cant make any calls both incoming and outgoing for two days. however LTE is working. Please help

Resolved! Add-On Error Msg: ValidateAndUpdateOptions/Balance_12ValidateAndUpdateOptions/Provis

I have been encountering this issue/message when I attempt to complete the final step (2nd) in purchasing add-on. I desparately need my phone as I'm in the US without roaming service. What does the error message mean and can someone from the Public ...

My first auto top up

My first auto top up and it went through without a problem and I still have $2 in my account. My last provider always screwed it up. Good job

Resolved! Automatic Payments stopped working?

Hello, I've had automatic payments up on my card for about a year now. This month they suddenly stopped working and I get an error message when I try to process my payment. Not sure why this happens. My visa works fine everywhere else. I have not got...

US Addon Bundle Missing from Menu

Hey, Trying to purchase the $20 US Roaming bundle but it isn't showing up in the options. Anyone know how to add it in there? Thanks a lot.

Resolved! Sim not supported

I checked my imei to see if my phone was compatible and it was good, so I bought a sim and got a plan and every time I insert my sim is not support.. what should I do? Btw my iPhone 6s is locked to bell

Resolved! Can't disable call forwarding when busy

I'm fairly certain for the longest time, if I was in the middle of a call, call waiting would notify me of incoming caller IDs. Recently I've noticed that all calls while I'm busy go straight to voicemail. I have no idea what prompted this change on ...

Note to OnePlus users who bought their phone from Oneplus directly....

Monitor your credit card transactions closely... https://mobilesyrup.com/2018/01/15/oneplus-is-investigating-fraudulent-credit-card-activity/ @srlawren, I know you have a oneplus 5T, so be aware.

Resolved! No servce for last 7 h

No sevice. Iphone restarted many times. SIM changed to diff device= doesn’t work. Diff SIM on my device works so tech issue with provider.

CC payment will not process, whatsoever

I need to get an add-on enabled stat and add available funds to my account. My auto-pay is not due yet, but when I try to make a one-time payment, I keep getting refused with the following message:Unable to process this transaction. Sorry, we are un...

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