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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Need help porting my number from prepaid Koodo

HI, I need help porting my number over from prepaid Koodo. It tried doing it through selserve but it does not work.

Resolved! I can text recieve text call but cannot recieve calls

I can text recieve text call but cannot recieve calls. and my old provider says i still have numberand account htrew them. something happined transfering my number i guess how do i fix this. i have been paying for 2 accounts now becouse of this help ...

How to transfer data (contacts, images, etc) from old Samsung Galaxy Ace 2 to new Xiaomi phone?

The Xiaomi move app does not work as the Samsung Galaxy Ace 2 is too old (i.e. not compatible). Help?

Resolved! plan has canada wide but tells me i need a long distance plan

my plan has canada wide and unlimited texts but i unable to make or recive any calls or texts... the only think working is my data... any help or tips to get this fixed is much appreciated

$10 Off for 6 months - Promo started on Dec. 15 but was advertised on Dec. 14

Hi, Many users (myself included) joined PM after seeing the $10 off for 6 month promo advertised on the front page of the website on the evening of Dec. 14. We followed the call-to-action on the ad, signed up, ported over, etc., but then were told th...

Outgoing calls

Sent mod team a message yesterday and not even so much as a confirmation that they recieved my plea for help. My SO's phone has had no outgoing for 4 days now and I guess she's just supposed to grin and bare it? When PM says support is online..Where?...

Data not working

I have recently changed my mom's phone service provider to Public Mobile, and got the $50 30-days plan. But we can't get the data to work on her phone (at all). We have previously been able to use data on her phone, and also it worked when I switch t...

Long distance issue

I recently got 2 phone plans for my kids for christmas i got the 25 a momth plan , unlimited province wide calling .. umfortunately im unable to call anyone from my home , we are in the callimg area phones are side by side but we live near the border...

Resolved! No service 3 days. No help. 2 payments taken.

Hoping someone will see my message here. It's been 3 days no service. 4 sent messages. 2 payments taken. 0 service or data so frustrated .To: Moderator_Team Sent: ‎12-22-2018 01:44 PM This is 4th msg. No service 3 days. 2 payments taken I've had n...

Texting

Everything is working on my phone but texting

Double Charging for monthly bill

Hi. I wondered if you can help me. I recently signed up for Public Mobile on a $10 plan, and received a promotional $25 credit. I'm on autopay, and I was charged right away before the $25 was applied. I'm carring a balance, but my credit card was cha...

Resolved! Do you have to remove ad ons for next billing?

Data Roaming in the US did not work

@Moderator_Team, I was in the US for work and my data roaming did not kick in. I was inconvenienced by this during work as I could not access some accounts. I would like refund. Thank you.

My phone could not send any messages.

I have two SIM with Mobile Public. Now my phone could not send any MSM messages, only received messages, I have to switch with my son phone the problem is still not send message. What will I do now?

badges

thanks to all my fellow public chater friends for the answers to my question about badges it was really helpfull

Porting my number from Fongo to Public Mobile

Hi, has anyone had experience trying to port their number from Fongo to Public Mobile? I tried to port my number over yesterday afternoon, and my SIM is now programmed with the ported number and I can make outgoing calls, but I am not receiving any i...

Network locked

Hi all, I just purchased and activated a new SIM for a backup phone (Samsung GT-S5830D). Everything went well with the activation but unknown to me the phone had loads of unsent text messages waiting to be delievered. Once the SIM was installed it lo...

Resolved! Can't access my account. ? Everytime I try and log in to my account. ?

Hello my name is Dereck M Paul and I am having trouble logging into my account. ? Everytime I try to enter my username and password I get a message saying that the username and password are invalid and would I like to reset my password. ?

Phone no working

I switched my plan going on 3 days ago and i am still unable to actually use my phone, my account says it is actice but jt not working anyone else have this problem ?

Resolved! SIM Network unlock PIN

Just signed up with public mobile but I get this message "SIM Network unlock PIN" on Samsung galaxy A8 2017. I belive it was unlocked phone but got locked as soon as I inserted Freedom SIM first time. It worked fine on freedom for few day and now swi...

Resolved! Did I lose $28 in few minutes ?

So I signed up at London drugs for $25 plan after the salesperson convinced me to get that plan. After I got home I changed my mind and the plan to $20 plan and it told me that I need to pay first so I did. Now I see two charges on my credit card $28...

Resolved! $8 USA/CAN LD Addon Rollover + Ability to call without renewal?

I currently have the $10 per 30 days plan (50 mins Canada-wide, 50 intl texts). I want to add the $8 200-min USA/CAN long distance addon to my plan. If I understand correctly, whatever unused minutes will roll over to the next month. If I were to pu...

Resolved! Going to USA

My daughter is taking off to New York City shortly after Christmas. Can I add to her phone somehow so we can still communicate with her while she’s down there ? It’s her first time being away from home/us and we (more so me, her dad) needs to make...

badges

can anyone tell me what badges are and what they do for me?

Resolved! AutoPay $2 reward

Hello guys! I just want to ask should I remove autopay just for this month cause I have a free month when I registered. And If I remove autopay, will the $2 reward will still remain? TIA

Resolved! account locked down

Hi can you unlock my account? [email protected]

Balance at 0 and cant get a new plan

hi all, my credit card accidentally expired so my plan was not paid for. i log in today when i realized (one day late) and try to pay for my plan to continue it into the next month. when i go to pay bill it says the balance needed is $0. i went to i...

Resolved! Public Mobile rejected my port request because they said the accout number was incorrect please help

trying to switch back to shaw home phone i initiated the process carefully with shaw and double checked the account number but public has rejected the request not sure how or why the number is wrong or who screwed up but i don't know how to rectify t...

Resolved! I have International call and text but am currently away with no ability to call or text

Im in the states and I cant call or text it says my plan does not permit it. I dont understand what is happening right now. I had an addon from last week that expired for data; I added another add on this week for data, now I cant call or text. pleas...

Resolved! Ported Out

Hi there, I ported out my phone number to another provider but in doing so I was planning on keeping the account with public mobile with a different phone number as I had a credit on the account. How do I go about reactivating with a different phone...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Need help porting my number from prepaid Koodo

Resolved! I can text recieve text call but cannot recieve calls

How to transfer data (contacts, images, etc) from old Samsung Galaxy Ace 2 to new Xiaomi phone?

Resolved! plan has canada wide but tells me i need a long distance plan

$10 Off for 6 months - Promo started on Dec. 15 but was advertised on Dec. 14

Outgoing calls

Data not working

Long distance issue

Resolved! No service 3 days. No help. 2 payments taken.

Texting

Double Charging for monthly bill

Resolved! Do you have to remove ad ons for next billing?

Data Roaming in the US did not work

My phone could not send any messages.

badges

Porting my number from Fongo to Public Mobile

Network locked

Resolved! Can't access my account. ? Everytime I try and log in to my account. ?

Phone no working

Resolved! SIM Network unlock PIN

Resolved! Did I lose $28 in few minutes ?

Resolved! $8 USA/CAN LD Addon Rollover + Ability to call without renewal?

Resolved! Going to USA

badges

Resolved! AutoPay $2 reward

Resolved! account locked down

Balance at 0 and cant get a new plan

Resolved! Public Mobile rejected my port request because they said the accout number was incorrect please help

Resolved! I have International call and text but am currently away with no ability to call or text

Resolved! Ported Out

Public Mobile here. You have used 75% of the data ...

eSIM on a new phone

Account payments

10 GB code and renewal

Change subscription plan