Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My offer to switch to koodo expires March 15th, so I signed up with Koodo on March 7th (5 days ago). My public mobile plan has to be active when the activation occurs in order for me to port my number, but when I messaged koodo, they said that my SIM...
I had to Purchase this for my Mother, as she is going on Vacation, BUT there's NO way I can determine Where in the Self-Serve Portal info is, So, I can't tell IF the Add-On was bought. How can this be rectified? Plus, due to it being EXTREMELY Confus...
When I try doing it I get a message that Public Mobile does not allow texting outside Canada. But this area code is in Toronto... What to do? Thank you.
Hello I need to recover my password I need it urgently please help me Thank you in adavance for your help Cheers
Hi MembersIs the 90 days Plans are gone ?I can't find it under plans. Lately PM is doing really wired and shady moves.
I am a new customer. Just last week, I signed up for a $30/500MB plan. I see that now $30/1GB is available. Can you upgrade my plan to this one? https://www.publicmobile.ca/en/bc/promotions/30for1GB-3G
Hi,As mentioned Im changing to Koodos plan and signed up online on Saturday. Im still waiting for the sim+verifcation, Im being charged on March 14 for $120, anyway to avoid being charged if Koodo is slow to send the sim?
Hi - I have a plan with unlimited provincial talk, unlimited international text, and 3GB 90 day data. I recently went to the US for a week so purchased the $20 unlimited US text and talk with 400 mg of data. The whole time I was in the US I could not...
payment voucher is not working and am still waiting for a moderator to contact myself
i am signed up for autopay but my account sqid it was suspended for insufficient funds i account.So I went ahead and paid my bill amount owing.I dont understand the autopay if I have to pay myself or will it really be taken off my visa automatically
Hi there,I paid for 90 days plan last month in Feb. Today I cannot make any phone calls. I received a msg that I haven't make the payment. I already paid for 90 days. I sent private msg to moderator 5 hours ago, but no response. What should I do?
i bought 2 vouchers from canadian Tire and cannot add them to my son's phone. Tried online. Please help
i have a spare unactivated public mobile sim card. Can i use that sim card to switch over to koodo moblie.
Guys, I just switched over to Koodo with the $40 for 6GB plan. But I have a question, is there a way to find out that they applied the $100-$80 credit? I did not look that too deep into the agreement but the rep there was aware of the $100 credit. Th...
I let my service expire yesterday, because I was off by a day. Ok..no problem, I'll just reactivate, and I'll be back up.Nope...reactivating my plan currently shows I have no plan...ok...makes sense, as it expired yesterday.Ok...I'll create a new pl...
Hi There, I come to Walmart to activate PM plan hours ago and I choose data only plan by mistake.When I try to change the plan immediately and find I will lose one month payment.I think it is unfair! Could you help me to add talk and text to the plan...
Hi there, I am trying to port my public mobile line to another carrier. When I give them my account number based on my onine profile, the other carrier is saying that it's not the right account number. How do I verify my account number? Thank you, ...
Made a payment to my account after Auto pay didnt work. It says I have no plan and I have no service. Have been a customer for 8 years! Please help.
You can simply sending text messages the word "OFFER" to 5133 or 5132 see if you eligible, you will receive a text message with the Promo Code 6GB/40 good luck folks
I must be jinxed, every step is failing to some degree... this is painful. How long should it take once I get to the point where it accepts my old provider phone info and is in the "processing" mode? @CS_Agent
I don't understand how to do anything on this community. I just want to ask a question and get an answer. I have tried to add tags but it shows nothing, I have tried to use SIMON but that just directs me back to all the community pages that I don't ...
I loaded by sim card, filled out the first page of the activation online, went to the 2nd page and chose to keep my existing number, entered it, hit "check eligibility", up pops the form to fill out with old provide account number, equipment SN, etc....
Currently in the US, bought a text and data add on and successfully added it. The data does not work. I have restarted the phone, turned data roaming on, tried every network available with the same result. Need help ASAP as I need the data for naviga...
i want to changa my plan and it tok my money and pot it on my old plan when i want to go to the 37$ plan and now i can not do joke with my phone noe help me out please my number is 902-***-**** thanks
Hi I'm locked out of my account and I can't use the forgot password link as it says I'm locked out. Is there a number I can call to get it unlocked? Thanks,Niki
Hi there! Looking to port my number off of PM to a new carrier. Just wondering what the fastest/easiest way to go about this would be. Cheers!
Hi I've been searching the discussions but haven't really found an answer to my question. I had a friend tell me that there's a tab for koodo you have to pay for if you move over to koodo. What are tabs? Is it worth it? Will the new koodo plan, 40$ /...
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Hi I'm curious to know if I will continue to receive text messages while travelling internationally let's say US or Europe? I do not see packages other than those for US. Any other options ?
Hi. My husband and I are going abroad for one month and the country we're going to public mobile doesn't work. Our plan is $60 per 30 days. I'd like to know- can we put a hold on our services and not pay for the month we're away?- the due dates we au...
