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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Unable to use the serivce

Hi, Need help and advise.I was away or had a vacation in another country for 5 months and just came back here in Canada.I would like to activate again my service unfortunately i cannot process it.

Resolved! unable to pay by card(s)

I've tried one debit card and two credit cards but still comes back with:"Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged"I've t...

Suspected wont let me make pay meant

How do I make payment when suspended

New activation using $100 payment voucher

I've activated my account last Saturday using a $100 payment voucher. But my account status says "Plan Expired" -- there's no money credited? Why? Thought the delay would just be a few minutes. I can't make calls or send text messages. I've left a me...

Unlock a phone for my daughter

I’m trying to register a phone on your service to start up a plan for my daughter, but it’s saying that it’s locked. Can someone help?!?

Resolved! You were rewarded the 20$? I have a question!

I'm trying to figure out just how much active do I need to be to earn that 20$, how active/helpfull were you? Approximately how much time did you spend on the forums? How many posts/replies? Just trying to figure out if it's worth my time or if I sho...

Resolved! Data stacking, what's the maximum?

Let's say I dont use my all my data in a month it gets stacked on top of the next month right? My question is just how high can it stack up is there a limit, should i lower my next month data to avoid losing gigs or will it never max out?

2 More successful ports!!

So my sister had been telling me what she was paying monthly for her 2 sons phones on the weekend. After talking with Telus and them willing to lower the total bill by 15 dollars after she paid out nearly $600 in phone cost charges we began the swit...

Resolved! US Add-on and renewal date

What happens to my 10-day US add-on when I get to my regular plan renewal date, if that renewal date is before my 10 days are up.

New activation ported from Freedom Mobile not connecting

Freedom has confirmed my cell number has been ported to Public Mobile. Phone is unlocked (Samsung Galaxy SGH-i337m). IMEI is good. Settings were on LTE/WCDMA/GSM. Phone has now been hard reset. PHONE IS NOT ACTIVATED. "Selected network (Public Mobile...

Resolved! Multiple numbers on one account

Anyone know how to register 2 phone numbers to one account?

Charges for incoming calls

I just signed up with Public. They sent me 3 text messages, and although incoming texts are free, they were deducted from my allotted number of texts. Anyone know why this is?

Do calls to toll-free numbers count toward your monthly usage?

When I was with Koodo (postpaid), I called a toll-free number and it counted toward my monthly usage. Someone else I know had a plan with Virgin Mobile (postpaid) and they called a toll-free number and it also counted toward their usage. Is the same ...

Rewards

I don't know how many loyal customers out there are missing out on the rewards being offered here? Customer for over 4 years, joined public back in 2014 which excluded me from earning this rewards! Simple solution just changed plan and now finally I'...

So. Many. Spam. Calls.

In the past week I've received at least 10 calls from spam phone numbers, many of which also end up leaving a voicemail message in Chinese. I've been blocking them through my phone, but I'm sure there's plenty of other numbers that are going to reach...

Resolved! Lost Sim Card

Hi - I purchased a new plan, and before I was able to register and activate, I lost my SIM card. I have a new SIM card now. How do I sign up for the self serve account if I don't have the SIM card to receive the text?

Resolved! Getting Bell device unlocked

Hey all, new Public Mobile user here. I spoke with Bell 60 minutes ago to have them unlock my device so I could use my PM Sim Card. Have been waiting now and still am unable to use the PM Sim Card...in your experience how long does it usually take fo...

Resolved! Plan won't activate

Hi, I just signed up for Public Mobile at london drugs, and i bought a sim card and payed $43 for the $40 plan. The guy helped me set up the account and activate the plan. But now i'm looking at it says my plan isn't active and i have insufficient fu...

Resolved! That was quick

Recieved my sim card today after ordering it online Friday that is quick, inserted sim card and am now up and running didn't take much time at all, I do have 2 questions though when will I see the $10 credit for using a referall and like I was instru...

iCloud email not supported?

I signed up with public mobile about a week ago I regularly use only my iCloud email but during the application it would not accept my iCloud email so I had to use my Gmail email instead. Anyway I can use my iCloud email instead? Thanks for your time...

Resolved! Going away for extended vacation

Hi, I have 30 day plan and plans to go away for 90 days. I understand that i can suspend my account by not paying for a month. Does that mean i have to pay for the two months that I won't be using the phone?

Resolved! US roaming

Hi, if international texting is included in my plan, is it required to purchase US roaming? Can I activate it in the States since I am going for more than 10 days.

A friendly reminder that comes from experience

Whenever you need to contact the Mods, each response, requires extra time to resolve your issue. So when you first contact them, save yourself a step by giving them your phone number, and your pin code. If you don't know your pin code, then be sure ...

Resolved! Re: New Account - Require SIM network PUK

What number did you call to get this master code? I'm experiencing the same thing you had troubles with!

Resolved! Quoting previous posts when messing Mods

So with the new system of several mods using the same account, I've noticed that sometimes by the time someone has gotten back to you, they've either forgotten what your issue was, or it gets misinterpereted. The other thing that i've noticed happen...

Help plz

I really want to port my old number from Koodo but it won’t let me can anyone plz help

Payments

I have tried to make a manual payment for "amount due" it is coming back saying my amount due is 0 yet my phone is not working. Can not send or receive textes, cannot call out and all incoming goes directly to voicemail

Resolved! Good data management app?

Can anyone recommend a good mobile data management app for android? The one built into the system doesn't work that great for Public since it only tracks data monthly. Not so great for the 8 months of the year that don't have 30 days.

Wont let me Change Plan

Well i have seen a couple threads on this.Basically i had a plan and it had ended back on the 21. On the 22nd i went to get a voucher but i was planning on switching from the45$ plan to the 25$ plan because I dont need the data and only the talk and...

Wont let me Change Plan

Well i have seen a couple threads on this.Basically i had a plan and it had ended back on the 21. On the 22nd i went to get a voucher but i was planning on switching from the45$ plan to the 25$ plan because I dont need the data and only the talk and...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Unable to use the serivce

Resolved! unable to pay by card(s)

Suspected wont let me make pay meant

New activation using $100 payment voucher

Unlock a phone for my daughter

Resolved! You were rewarded the 20$? I have a question!

Resolved! Data stacking, what's the maximum?

2 More successful ports!!

Resolved! US Add-on and renewal date

New activation ported from Freedom Mobile not connecting

Resolved! Multiple numbers on one account

Charges for incoming calls

Do calls to toll-free numbers count toward your monthly usage?

Rewards

So. Many. Spam. Calls.

Resolved! Lost Sim Card

Resolved! Getting Bell device unlocked

Resolved! Plan won't activate

Resolved! That was quick

iCloud email not supported?

Resolved! Going away for extended vacation

Resolved! US roaming

A friendly reminder that comes from experience

Resolved! Re: New Account - Require SIM network PUK

Resolved! Quoting previous posts when messing Mods

Help plz

Payments

Resolved! Good data management app?

Wont let me Change Plan

Wont let me Change Plan

SIGN ON

Change of address

Light Phone 2 - The return

Invalid ESIM - no reply from CS Agent

eSim option not found in "Account" "Purchase SIM c...