Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Bonjourjuste hier mon compte m;indiquait ke jai juska 18 mars 23.59 minutes pour effectuer un payement ou sinon mon compte sera desactive, ..et aujourdhui le 18 mars a 11h du matin je me connecte pour effectuer un payment et voila ke ma session est d...
Hi everyoneCurrently my payment comes out between the 13th-15th of each month. Is there any way to change the payment date to later in the month? It just would help with the rest of the bills/payments in my situation. Thanks
Hi, I am unable to make phone calls and it says I do not have this as part of my plan when I know I do as I had this plan for years now, I need to make a call that is exteremly important and it won't let me. This is beyone unacceptable or even tolera...
Hi,Just wondering if anyone one encounted the issue where when you login to your self serve account it loads but the the only thing that displays is a "Hello" Message and nothing else loads.
I added the US roaming addon for 10 days of data/talk/text. It worked fine for the 10 days. Then I had to add the same addon for an additional 10 days for 20$ but it added data only instead and no text or talk. I needed the text and talk so I had to...
Here is a link to the phone: https://www.aliexpress.com/store/product/Xiaomi-Redmi-Note-7-4GB-RAM-64GB-ROM-Snapdragon-660-Octa-Core-48MP-Dual-Camera-4000mAh/2800188_32969882551.html?spm=2114.12010615.8148356.7.6a004f3e8gASmr&spm=a2g1y.12024536.hotSpo...
Hi everyone, I have been trying to set up a personal greeting and during the process I was just wondering what is the difference between Holiday, Busy and Personal greetings. I couldn't find anywhere in the forum which explains when these three are ...
Hi, I need help porting my existing number over to Public Mobile. I am porting an existing number from another pre-paid service, Speakout 7 eleven. I filled in to the change number form from the self serve, and it asked for existing number to port ...
"Sorry, we cannot complete your call, you do not have the required long distance add on."This message started yesterday. I also cannot send a message. (in my account i used 12 messages out of 50) I stay in Toronto all the time. I have Canada wide pla...
I referred a friend and he signed up on line and everything went through and credit card was billed but when trying to create an account it keeps saying the number is not active and that has been hrs. ago.What is our next step
I sought a PUK 8 hours ago still waiting for one. Sent private messages to Mods but no response so far. I ported over my active line from FIDO. Now the FiDO line is inactive. The Public sim is in the phone, no network providers selected msg since ph...
I'm currently on the 25 dollars plan that includes international text and unlimited province wide calling. I see there is a new plan for 25 dollars that 500 megs of data with 500 megs of bonus data (with top up) at 3g speed. also the calling in Cana...
Hi I am new to PM and my old number is under a Rogers Business Plan.Now I need to port that number to PM, so what info do I need?Tried the "change phone number" but it always give page error message when checking number eligibility.
How do I get a refund for the month that I have paid for? I've had no response from the moderators who apparently run this program. It's been over 48 hours. Nobody can expect a business to run like this. I'll find another provider who is willing to h...
Why is it sometimes I put money on for my plan and it doesn't renew where does the money go when it doesn't renew I do not like your service about six times I have put money on for my plan and it doesn't go through so I end up paying double
Hi,Not sure if I should post here, but asking for experiences from others regarding porting from CHatr to PM. We have 2 SIMS - chats & PM. I would like to port the Chatr number to the active PM SIM. I would then like to use the same Chatr SIM and acc...
What is the Best way to activate two accounts under one person’s name with the “same” credit card? I realize that two different emails should be used for user names, but I read somewhere that the dates should be different when the accounts are paid 3...
Good Afternoon - I will be in Europe for a 12 day period and I am wondering if I will be ableto use my phone WITHOUT extra roaming charges, etc.I do not know where to go for this type of info with Public Mobile.
Hello. I have a $35 plan that is supposed to have 1Gb+500Mb. My plan auto renews every 30th of the month. Today is the 17th of the month and i know i havent used up all my data but when i go to Overview in my acount it says "You currently don't have...
I cannot create an account because my phone number has already been used, so now I am stuck in a loop Problem: Cannot create an account Errors encountered:1) Error when setting up SIM2) Email address not working so I can't log in3) Can't setup a new ...
New to Public Mobile. I registered the SIM earlier today (about 6 hours ago). My phone still says No SIM card and not registered to a network. Does it usually take this long? I am moving my number from Bell and the phone was unlocked. Thanks for your...
I renewed my plan friday morning at 4:40 am. And... Have to service on my account Payment was taken. Account says active ... Contacted the mods numerous times. No reply or my problem hasnt been fixed. This is not the first time i had this issue.
