Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Got to the page where you enter credit card info and "Activate". Eventually got: This page isn’t workingactivate.publicmobile.ca didn’t send any data.ERR_EMPTY_RESPONSE This is in Chrome becuase in another comment from someone a smarty pants said to ...
Yesterday I went to downtown,I didn’t sent any message out,but from my account I saw there was counted 6 message .i think connect WiFi on younge/bloor subway maybe cause text out.anyone knows how to avoid text outgoing from ttc WiFi?
just purchased a sim at walmart.. said i'd set up the sim at home..initially went to the second screen, selected the option to keep my current number.after entering the info, would not progress to the next page.now, when i try again from the start, n...
So just trying to wrap my head around how this works, because it seems like PM is getting free money if you change your plan prior to the renewal date, which to me does not seem fair. I know PM is a prepaid company, however they do have a somewhat s...
Signed up a month ago and everything went fairly smoothly besides some activation/porting woes. My second bill ended up being a $2 credit due to all of promos ($35 plan, $25 referral, $10 off for 6 months promo and $2 autopay) Just wondering when I m...
Can you still receive incoming calls if you exceed your airtime? Would you still be able to receive calls?
Can anyone tell me why my loyalty awards were not applied to my December bill? I’ve been a customer for almost a year and this is the first time I’ve had this problem.
I thought my visa was automated. I guess it wasnt. I added the funds to my account and my plan isnt selcted and I cant seem to add a new one. Can someone help me please to reconect with my regular $40/5G plan ?thank you
new account set up funds charged to ccard but sim not activated
Hello I'm not sure if everyone else is haveing the same problem but my plan won't load for my account and I am unable to change my plan. I have a few screenshots to show the issue. If I click "Try out more options" I get a web server error page. Doe...
How can I cancel my porting from Bell! I need to speak to a real person! Can’t take this moderator crap!!
Can’t get anyone to respond to me. Need to cancel porting help! Can anyone help?!?!?!?!?
I need to purchase the US roaming talk only add-on for $8 but I no longer see it on the self-serve page. I've purchased it twice before in December. What happened to it?
Friends are flying to the US for 19 days soon. I suggested their best solution for phone service is to use the PM add-on. I believe it's possible to add while you're in the US? My assumption (and understanding) is that when they land in the US, they'...
Hello everyone,I just actived my SIM card. I can receive/make a call and receive/send text, but the internet doesn’t work. I can see 3G sign shown on my phone so I’m sure it already connects to 3G network. I use iPhone SE. I’ve read some threads tha...
Hello everyone, I have just migrated to PM today and just wondering when will I and my referral person receive the $25 credit? I wrote the referral number and also activated the SIM online. The referral person received a text confirmation about a su...
Hello, My account was deactivated today as the recharge was due today. I am planning to port my number to another carrier can you please help activating my number for 1day. Thanks
Hi, I just activated and signed up online so I think Im entitled to the $10 a Mo. for 6 months. Does that kick in automatically on the next billing
A couple of days before the cycle this month, I ordered Unlimited International Text, Unlimited Canada and the US Talk, 500 mb of data through the "build your own plan" for 30 days for $35.00. I made sure that I included the talk as it is mandatory...
Hello Public. I have 2 vouchers that I couldn't use to activate my service. I used my credit card and the account was activated. How can I fix my vouchers so I can use them?
i have had this phone for a month. the 1st. payment was made at the store. i bought a voucher last nite & tried to make my payment for the next month. My acct. was suspended on the 26th. (payment due on the 27th) i have a voucher but it is not being ...
i have ported my number from kudoo to public mobile from last since 2 days and i dont have service on both the number.
I am having this problem on my phone where I can't call on my phone. Every time I make a call, the same message will pop up over and over again; "Mobile network not available." And the message sometimes will vary and it will pop up instead "Enable Wi...
Hi, I am transferring my number to PM but getting an error online in step 2. Tried twice but getting the same error:Please help me in this so that I can transfer the number.
I already hae a SIM card. I have been with Public Mobile for just over 2 months. I would like to sign up for your 30.00 dollar plan as stated above. Do I need to purchase a new SIM card? When I went to put my information in it said my SIM card wa...
How long does it take to receive incoming calls and text messages after the number is ported? Outgoing calls work fine. Thanks!
Hello, I want to change my plan/update my credit card/make a payment. However, when I go to the site the Submit payment button does not work. There is not network activity generated after clicking. The Plan Details page is also empty. Is anyone else...
My anniversary day is Dec/28/2018. I would like to cancel my service, I am travelling from Dec/29/2018 to Mar/21/2019. Can I keeps my Account and the phone number until I come back in March/21? I will reactive on Mar/22/2019.Thank you very much.
Hello everyone,I am now with Fido (no contract). I am considering to transfer my number to PM, but have several questions. Please help me out. 1. Do I need to order a new SIM card with PM?2. Do I have to notify Fido that I would like to terminate ser...
