Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am planning to go on a trip to France and Italy. I would like to know if there are any add-on options available so I can still talk, text, and do simple web search on my phone while I am there. Thanks!
Hey So I activated a SIM card and started up an account and I am currently having problems so I want to contact a moderator, the problem is that everytime I try to sign into that account it says my username is too long and I never did get an email to...
i have got all this you have rank up toGreat Neighbour / Super VoisinNew in Town / Nouveau en VilleGood Citizen / Bon CitoyenGreat Neighbour / Super VoisinGreat Citizen / Super CitoyenGood Citizen / Bon Citoyendo anyone know the row of all this also ...
Can somone help me get back into my account
Hello, Trying to port from Videotron and activate a new sim. I receive the following error message:"We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select a ...
Hi Public Mobile moderators,I need help ASAP. I've been without cell service since yesterday morning because the credit card linked to auto-pay is not working. I forgot my account password so tried to reset the password but have not received any rese...
This is my first time seeking help on this community. How should I go about fixing this issue?
I purchased an US Talk and Data add-on prior to leaving Canada but my phone/public mobile automated services says I do hot have roaming services. Please help as I'm driving across the US and if my car breaks down I have no way to communicate in case ...
Hey everyone.. just a post to say I'm very happy with my Fall Promo 2016 deal... it was great yesterday for me, as I was not at home, but I wanted to watch the mixed doubles curling event where the WiFi wasn't good. I used 2GB to stream the CBC feed...
I ported my phone last night from speak out.My outgoing text works and I can recieve texts from other Public mobile users, but I can't receive texts or phone calls from anyone else.When I receive phone calls, it goes straight to my OLD answering serv...
I have a Asus zenfone 3 zoom phone. I'm only getting talk & text, but absolutely NO data.I have checked all my settings including preferred network settings several times. Phone has been re-booted many times and still NO data reception. Any sugges...
I ported a number from PC Mobile ( pay as you go account)to public mobile .....i can call out , but can’t receive incoming calls , they just go to voicemail.....I rebooted cell phone, pulled out the SIM card and reinstalled, but no go...please let me...
Hi, Would like to add CanadaWide without changing current plan. What is the cost and procedure? Thanks
My credit card expired and I had trouble registering the new credit card (an ongoing separate problem). So the account has expired. It's only been a few days so the phone number hasn't been deactivated yet as noted on the message on my account.Until...
Hello,I recently upgraded my phone to a uhans i8. Since then the data has not worked. I am using an old SIM card. Do you think this is a hardware issue or a sim issue? Or is it something else all together?I would love some help,ED
HiI used chatr before and switch to pm several days ago. I can use my data, but I am not able to receive any phone call and messages( except imessages), and i can't sent any messages either. My plan is: Pick & PayThis plan includes: -- 3 Choices wit...
Hi!I had the 3 month 12 Gb plan with public Mobile for $120. I used this plan for almost a year, but now I want a different plan. My bill date was December 22nd, and obviously since I wanted to change my plan, I didn't top up my account and pay for a...
So I Purchased a sim card online and when it arrived it came with nothing inside. The card that holds the sim card is there but no sim card. Has anyone else expierenced this before and what did you do? I've msg PM but no response yet. this is how it ...
After setting up my account and subsequently activating my public mobile SIM I had incorrect information entered as part of porting my existing number to PM. I've received the correct information from my provider, but when I select "Change Phone Numb...
ok - so it seems after a little more poking around what I had to do was this: make sure to hit "disconnect" on the home screen.then change the APN / set default / etc.then go back and "connect"voila!hope this helps others.ZTE MF275R
Does anyone know? Is it a total of numbers of posts and replies and bravoes received and bravoes given for all customers and then a discount if you're in the top X% or are some of the engagement actions (bravos given etc) ineligilbe for the community...
Hey guys I'm having an issue my account balance is 58 dollers as I topped it up with a voucher sure enough it says amount due 0Then underneath it says plan expired How do I use my funds money to top up my accout? ? Id really appreciate the help
I tried to activate a new sim card and it failed on the last step (it looks like the credit card company refused the charge). Now when I try to reactivate it won't allow me to port my number and says I have to contact community support. Please help...
Hi, I'm wondering if there is a option where i can go month to month but only pay to have my phone active on the months I go offshore (basically to keep my phone number). Any help appreciated. I'm assuming i would have to change my plan for the ti...
Hello, I was wondering where I can find my account number to port my number from Public Mobile to another carrier.Thanks.
Hi, I have not seen this isssue addressed much, and the last post I saw on the issue was more than a year ago. When I travel outside Canada and the US my PM SIM is currently useless. Are there any plans at all regarding this? If PM is not planning to...
Trying to activate new sim since yesterday. Bought sim at Walmart. This sim kept saying invalid and email address not available. Exchanged sim and this number was good. Excepted email as well. Got to stage 2 and selected new number. Nothing! Waited ...
i forgot my password and i also tried forgot my password but still didn’t work
When i try to send a text i get the error. "Sorry, your current plan does not include US Roaming text messaging. To update your plan to include US Roaming texting visit publicmobile.ca/selfserve"What does "International Text" mean if i can't use it t...
Just started a new job and I get very weak reception at BC Children & Women's Hospital in Vancouver. I see two Telus towers there. Anything I can do other than switching providers? It seems Rogers customers don't have the same problem. Thanks.
