Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cannot Activate SIM - number not working

Hi There, The online form is not accepting my Public Mobile SIM card number, which i purchased at a local mall Number is: XXXXXXXXXXXXXXXXXXXXX

Invalid SIM after account creation failure - URGENT!

I have sent a few private messages to the @CS_Agent with no response in almost 2 days. I ported my number over from Telus with no problems. I tried to port my Dad's number over and the process failed on the last step when creating the account. Now, h...

Need super cheap emergency plan?

PM’s $10/30 plan is a real “no brainer” for emergency service, and, when on autopay, is just $8. Plus if it’s in your family someone can have the referral - making it just $7/30 days, and the SIM free.However if you wish to be even more frugal (when ...

Resolved! cannot make/receive calls/txt/emails

@Moderator_Team So all of a sudden this morning after I made a call to a company, I could no longer make or receive calls... it just says call failed.data doesnt worksms doesnt workcalling in or out does not work I have an iphone6 unlocked, which ha...

Text Messages

The text is not receiving messages unless it is hooked up to wifi. As well, the phone does not send unless the phone is on wifi.

Internal rooming

Is there international rooming add on?

Resolved! missed autopay reward

I was hoping to get help with a missed autopay. I had some issues with my credit card recently which got changed and I uploaded the new CC to my public mobile account but I must have forgotten to click "activate auto-pay" and missed the deadline resu...

Billing Cycle

@CS_Agent So I've an interesting question, and would like to know what happens with the billing cycle when the service is not started for first few days? For example, My connection never activated, I'm dealing with NO SERVICE For almost 36 hours now...

Customer service response time

Does anyone else notice that the moderators now do not reply same day? I sent two messages on Friday and stillyet to hear back. It’s getting really bad , guessing they want me to cancel my plan and move to Koodo

Password reset problems

So username @stonechucker hasn't been able to use this function. iirc he's using gmail. With a browser we want to make sure that full functionality of the browser are on like javascript, cookies, nothing being blocked etc. A wide open browser. Would ...

Change email address on my account

I will be giving my SIM card to my brother this weekend. How do I change the email address on the account log-in page to his name?

Can't make calls/send texts after transferring SIM into another phone

I recently transferred my SIM (data plan: 50 International Outgoing Texts and Unlimited Incoming Texts, 50 minutes of Canada-wide Talk) from a Galaxy to iPhone 5, which is not locked to any network. I can receive texts (local and international) but c...

Resolved! issues with my current plan

Hi Everyone,I have been with public mobile over two years and never had an issue with my plan. I have the 6gb data, call, text within province plan. This morning I tried to make a phone call and automated voice told me that i did not have calling inc...

Resolved! Any deals for refer a friend??

Sometime ago PM informed me of the refer a friend and get $20 or $25 for both me and friend, is it still available?

My ported number is not receiving incoming calls for one week.

Hello all, I ported my number from Chatr to PM on 18th October 2018. My new activation cannot receive any incoming calls. Incoming and outgoing texts are okay, but not always. My 25$ plan is active, it includes unlimited province wide talk and unlimi...

Resolved! No service on new phone...

I just went through the entire activation process, and also switched phones. How long does it take for the new phone to work? My new phone with new SIM has no service, and my old phone with old SIM does. It's been more than 10 minutes now...

Ported Speakout problem. Please help.

I have ported Speakout last Friday by providing IMEI of my old phone (Speakout account was inactive) - it said that transfer was successfull, now I cannot receive calls orsend/receiveSMS.Please help. Thankyou

Internet Connection

I bought a sim card and I have often problems to make phone call but moreover I can't get connected to Internet . So No data use possible What shall I do?

E-sim for Public Mobile

As E-sim devices are rolling out I hope we hear about the option for E-sim for PM. New iPhone has a e sim and a SIM card. Would be great to be able to travel with my public mobile plan. Thoughts? Is this a possibility?

Tried to change Plans

I tried to change plans, however the page didnt load properly. I failed to notice it, and paid y credit card. The payment went thru, however when I try to see what plan i have, the page shows an error. When i try to "change plans" i get the same er...

Resolved! Need to cancel Future dated plan asap!

Hello, I'm currently on the $10 plan but I future dated to change to the $40/4.5 GB plan on my next cycle. I have decided that I want to continue with the $10 for the next month. I tried to cancel my future dated plan but I am unable to do so (I'm ge...

New SIM card

My son lost his cell phone. I have another one for him and purchased a new SIM card. I went on and tried to enter a new SIM card number but it keeps coming up with an error saying I need to logout and log in again. What now?

Resolved! Do I get a refund of my monthly payment (90 days) since I changed to another phone carrier?

No incoming calls or text

I activated this PM SiM Card on October 20th and ported my no. from Petro Canada mobile. Up to now I cannot receive incoming calls or text messages but I can make calls and the no. registers correctly on the receivers caller ID. I tried taking the ...

Phone service is active, but cannot make calls locally

Hi guys, I have been with Public Mobile for about 2 months now. A few days ago, I had paid $30 dollars to hook up my service again. I didn't have any problems before and this is my first time having this issue. Everytime I try make calls, it tells me...

Resolved! USA data talk text package not working

Bought your 20$ USA roaming package yesterday. Landed in New York this morning and had no data! Wrote to moderator asap. Got on my connecting flight and landed in New Orleans 4 hours later. No response from them, issue still présent and couldn't book...

signed up today

hi there i signed up with public mobile today. I also added a $40 voucher to my account to start the 4 for $40 plan. everything went swimmingly except my account is showing funds of $40 dollars but my account is registered as expired how can it be wh...

I have been overcharged

Hi,I think I have been overcharged. Today I paid 47$ to renew my plan.Then I decided to upgrade my plan to have more data. I then had to pay 67$. What's happened to 47$ I first paid? Thank you.

PUK

Does anyone ever answer??? What a waste of money. @CS_Agent

Website Won't Register Credit Card

My credit card expired and I got a new one in the mail. I've been trying to update my payment information, but each time I try it says "Unable To Process Transaction", and that the transaction was declined. I'm not trying to make a transaction. There...

Community

Forum Posts