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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I have already bought an ADD-ON 1 GB data plan, nothing is showing??? still not able to use internet

Hi ,I have used up my data for my plan, and already purchased an ADD-ON plan, but nothing is showing up, I am still unable to use internet.How long do I have to wait for my ADD-ON plan to be activate, I thought everything in Public Mobile is self ser...

Resolved! My porting failed, Can I recover the old number?

I attempted to port my number to PM. The port didnt go through for a long while. I then decided to use a temporal number. That worked. Soon after, I could not reach my number I was trying to port anymore, outgoing and incoming call service deactivate...

Resolved! Lost sim

My cell number is 587 xxx xxxxI lost my sim bought new one and would like to transfer to that one How do I do that

Locked out of my account

Need to cancel sim and switch over to new one I lost other one and bought new

Resolved! Just topped up my account but got charged extra?

I just topped up my account ($35/month plan) and still had $8 balance remaining, so the balance due was $27. However, just checked my credit card and I got charged $30.24... Why did I get charge an extra $3?

Issue making-receiving calls Sorry, we cannot complete your call, you dont have the required add on

I have been using this number fine until yesterday. Suddenly whenever I make a call to my other, Toronto number it cannot connect and give me the message "Sorry, we cannot complete your call, you do not have the required long distance add on....". I ...

Resolved! So are we locked into our plans?

My plan isn't offered right now I've noticed, an I going to roll back

My phone number is deactivated

My account is deactivated due to credit card on file not updated.

Resolved! Moderators switched my plan from 12GB/90days to $10 per 30 Days without asking for my permission.

So I had some issues reactivating my plan which was due to expiry on November 6th. I contacted moderators to see if they can help me out but didn't get a message from them for a few days. Eventually after few days the issues were gone on self serve ...

Resolved! Cannot place outgoing local call

When I attempt to place a voice call, I receive a recording stating I do not have a voice plan. I do have a voice plan and having been placing voice calls since I signed up with this plan a week ago.

Can't receive phone call and txt as well.

Yesterday I swiched service provider from freedom to public mobile. But since I changed it I can't receive incoming call and TXT message. What is the reason?And how can I solve this problem? Already passed almost 26 hours.

Resolved! Need a quick course on texting

I have agreed to set up and deliver an iPhone 4s to someone who self-describes as a Luddite. The person is a senior, is trying to run a small business and is experiencing domestic issues. The person only wants talk + text for now. The phone has be...

Call from some phone numbers always ONLY go to voice mail, never ring once on my phone.

My office phone (voip-647-64xxxx) and call from my bank (1-877-xxx) always directly go to my voice mail, never have a chance to pickup. If I used fongo or another cellular to call myself at the same location. It rings fine. All SMS/TEXT in /out are...

Double charge on activation & automatic withdrawal without signing up

Hey guys, I'm new here. I signed up for Public Mobile a month ago and I noticed that I was charged twice on activation and despite indicating that I did not want automatic withdrawal monthly on my visa debit, today PM has charged me automatically fro...

p[lan update

hello I have renewed a plan the other day the money has been transacted but the plan has not updated its self I have no phone or text and internet please advise me on how to fix this issue. I run a busniess and need a reply as soon as you can

No voice nor data connection after long trip

Hi,after coming back from a 30days+ trip my phone cannot get any connection to PublicMobile anymore. Already tried different phone with same SIM, getting connection to 3G but no actual Data, and voice service unavailable. Didnt stop paying nor change...

Resolved! Unable to port number to Public?

Hi there, I am currently a Freedom Mobile customer who has had my number with numerous providers in the past (Koodo, etc). However, upon attempting to port I'm given errors and have had a rep in store escalate this through their own retail support ov...

account #

i need my account # but it keeps saying my password is wrong

Resolved! legacy conversion using online self-serve help...

Hello everyone,I wish to convert Public Mobile legacy plan to new one. I've read this post for doing it using *611 call (https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Legacy-conversion-too-easy/m-p/145065#M15397).The problem is I forgo...

Resolved! PUK Code

I've locked myself out of my phone accidently. How do i access my PUK code? I've been waiting on phone calls...

How long does it take to receive a reply from Moderator?

Hi, I have signed up for 2 new lines last Sunday 28th. There were couple bumps for creating the accounts at the booth, so I sent a private message to Moderator in the late evening. However, there was no any reply from them until the next day Monday 2...

Resolved! cannot receive calls, cannot text or receive text other than iphone

I joined public mobile last week, can make phones calls, but can't receive phone calls. Also, I can only send and recieve texts from people using iphones?How do I fix this. I even added long distance addon (which I don't think I need given the plan),...

Question about US roaming add-on

Hello everyone!Quick question: I'm heading to Chicago in November and would need to purchase the US roaming add-on. For $20 for talk, text, and data is not a bad deal for 10 days but I am more concerned about only getting a small amount of data. The ...

Resolved! Customer service

Wait time for transferring a phone number

Hi! I am new to public mobile. I applied to have my old cell number transferred and the message said it could take up to two hours. That was last night... now it is morning and nothing has happened. Right now I have no phone service.

Need mod to look into my account

I received a text for my monthly renewal. I got the plan on 2018-09-30. I go into my account today and it says something is wrong and my account is suspended yet my phone works. I have a preauthorized credit card. I wish to also change plans but I am...

Data not working on ZenPhone 4 (ZE554KL)

Became a PM customer on October 10th and self ported from Freedom. Pay period renewed on October 22nd and have been having data connection issues since. Dynamic autopay is enabled. Followed the instructions (both versions of APN setttings) on the f...

Resolved! Have not received my 2nd year loyalty reward

Joined PM on July 2015 and only have a one year loyalty so far on my account. Its October and just wondering when my 2nd year loyalty kicks in?

Paid balance, no service

I've paid my balance but still have no service. Can a moderator help?

my data stop working why?

i been a PM customer for over a year , im in the $120 for 3 months , 12 gb ,unlimited text and unlimited provincial talk and my data stop working when i was at 6gb it also does not show in my data and add ons, does anyone knows why, i send a PM to a ...

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