Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I Ported from Koodo Postpaid on Saturday... Koodo cancelled as of today (tuesday 7:45am)... still no Public Mobile Service Ive tried to contact the moderators and no response... almost 48 hours now..... Ive turned off/on phone, reset network settings...
So two days ago I went to a retailer to start a plan and switch my phone number over an when we went to do that it didn't go through and the sim card said sim emergency calls only and the retailer talk to someone at public mobile and they gave me a ...
@CS_Agent HELp. i keep getting this message. Have only had my account 25 days and want to keep using public mobile but have no more data. cant update my account or add a plan! It will not allow me to reset password!
So frustrated. Account is activated, credit card has been charged but not connecting to the network.Tried all the usual suggestions.I messaged the mods with as many details as I could give. No response. I know they are busy and I know the price is ri...
Hey guys, I have activated my account last night and ported my number in from koodo. However it is still not working and says I have 27 dollars bucks in my account. (I signed up for the 25 dollar plan.) What do I need to do ? Thanks in advance
Yesterday I got my SIM card, I followed all the instructions. The only hiccup being I registered the SIM and set up an account before actually getting my phone unlocked from Telus. I tried resetting my network settings, doing a factory reset, restart...
I have paid the payment for this month by credit card. I checked my account and now the balance is 40$ but it also says expired must pay by midnight. Please advise
I sent a message to the MODs over 48 hours ago about my port not going through and haven't had a response yet. Has anyone received a reply to a message sent in the last 48 hours?
Hello , so I activated my fathers phone on public mobile 3 days ago. Everything whet as it should and all the confirmation email were send and ok. But now his phone is not working. It says no SIM card. The phone is a Samsung J6. I have tried a Modera...
Since Public Mobile released a $15 plan (100 minutes, unlimited texting, 250mb with autopay) and lowered one of their $30 plans to $25 (unlimited talk and text, 500mb + 500mb with autopay), their plan lineup no longer makes sense. Why would anyone ge...
Hi, I am on the 90 day $120 with unlimited talk and 12gb LTE data plan. Using iPhone X. Been showing LTE signal on phone for last few years. A few weeks ago I went to California and bought USA voice and data add on. Ever since I got back my phone on...
Hi I was in Detroit in January with my Freedom Mobile phone plan I made over 1 hr hours of calls localy to American numbers as well as calling Canada and sending texts.I was not charged extra for the calls and texts just wondering why Public Mobile s...
The person at the store said it would take up to 2 hours for texts to be able to work but it’s not. He said to post to the community and a person would be able to help?
Hi Anyone had any luck buying a phone in the US at Best Buy and using it on Public Mobile since their unlocked cell phone selection has more than in Canada
It has been at least 4 hours and my old phone number has not ported out completely. I am switching from an old phone with a Petro Mobility SIM to a new phone with a Public Mobile SIM. With the new phone (public mobile) I am able to make texts and ca...
Trying to set up my voice mail via landline and get the message must use cell phone to setup voicemail. Will this cost minutes? I am on currently on the $15 - 100 minute talk, ultd text, 250mb data plan.
I just activated a new SIM from PM, and now trying to port my number from Koodo to PM. But PM selfserve server is sooo slow, so I am not be able to complete my number port online yet... Would I lose my Koodo number after certain period of time?
Why is the self serve website so slow? Logging in takes like 5 minutes and every time I click on something... another 5 minutes or so, if it even works at all.Tried different browsers and mobile data network... still the same with all that I tried.
Hi, I am new in Public Mobile, I am facing an issue that when I call anyone who doesn't have my contact no. saved in his phone book. My name display wrong. How can I fix my name? Please help me.
