Registered account with email as username, got charged $120 on CC twice, cannot login account

[akpo]

Hi there!

I just received my SIM card in the mail today and tried to port over my phone+plan.

Everything went well, I registered the username using the email, typed in my old phone details, and then was brought to the payments page where I typed in my CC info and it went through (I got a text saying that I was charged $120, which was weird because it's supposed to include taxes...).

However, the website reloaded and told me that my credit card was declined.  I pressed the submit button at the bottom again, and again, got another text saying that I was charged another $120 (without any taxes), and then I was brought to a page saying payment was successful.  I was to be charged on December 17, 2016 again (how does that work?  It's november and I paid for 90 days, which means the recycle billing date should be February of 2017...)

I tried logging in but it said my username did not exist.  Tried resetting password and it said the same thing.  I need help!  Thank you!

[akpo]

Hi Jeferson!

Unfortunately I've been checking my email every minute and the only e-mail I've received is the verification email for signing up into the PM community, which is different than the phone account/SIM account I signed up for.  Therefore, they haven't sent me that e-mail for signing up the SIM/port and I'm stuck with a $240 bill lol.

I can definitely let someone know my registry email or phone number or SIM card used to sign up.  This is a weird situation that I'm in.

Anyway, thanks for the fast response!

[jeferson]

Start by checking your email. They've likely sent you startup info and perhaps you typed a goofy username or something. Have a look at their welcome email and sign in from there.

Good luck!

jeferson