Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought a sim from you guys online and got it in the mail Im trying to activate it but it keeps saying invalid sim I dont understand I just bought it
Someone please help. I don’t know why this is happening. My phone will ring once and hang up, it has been going on for two months but today was the worst! Blocking the numbers doesn’t help as it’s a different number each time.
I have been with public mobile for a month..I was charged 3 times on my visa.Help
Hey, Just seen an ad for $30/month (instead of $35) for calls+texts+1go 3G data, for new customers only. This a new promo or did I missed something? I tried to find it on PM's website (not on my selfserve) and it's not there...? (and I didn't clicked...
I can't change my plan saying plan expired
Bought a voucher for my phone bill which is due tomorrow and have tried all the numbers on it with the self serve phone number with no luck. Walmarts solution was "there should be instructions on the card" I'm not a simpleton. So here I am any help?
Can't login and reset password doesn't seems to work now~
I have a question... If I change my plan immediately, instead of future plan changing it, will I miss out on the autopay $2 reward? I'm referring to a 30 day plan. Here's the situation... I have future dated a plan change that will happen on July 11t...
Hi all,I recently joined Public Mobile after deciding it offered the best market price for comparable plans. I ported in my number from Fongo 30 days ago, but incoming calls and texts are still not working. I'm trying to be as patient as possible, bu...
I had problem to pay my bill so i've tried multiple times.. I realised that I ve been charged multiple times for the same service. How can I get my money back?
Hi there, I've been having an issue (intermittently) sending SMS from my iPhone, once in a while after i've sent the message it will come back and say it failed to send and I will have to re-send it. I have been a customer for about a year now and i'...
Changed my email address - how would I change my user name?
Hi i cant log in and i sent 2 private messages to the moderators lastnight and still no reply my plan was due today and ive been trying to reset my password so i can pay my bill as my phone is not cut off. Please help!! @CS_Agent
I did a search of the Community Forums, but couldn't locate a post/topic that was specific to my needs. I currently have two mobile accounts... one with Telus and the other with Public Mobile. I intend to cancel my Telus account, leaving my Public Mo...
MY PLANN JUST SWITCHED TODAY AND THIS IS WHAT IT WAS SUPPOSED TO BE ON. AND IT ONLY GAVE ME THE 35$ data! I TRIPLE CHECKED BEFORE SWITCHING THIS PLAN THAT TALK WAS INCLUDED. PLEASEEE HELP
I ordered my SIM Card via the PM website; it will take a few days to arrive. Is there a way to still get in on the "4.5 GB at 3G speeds for $40! OR Get 5.5 GB at 3G speeds for $45" Promo before it ends, (that will be before the SIM Cards arrive)?
Hi there, I've forgotten my password, but the password reset doesn't seem to be working. I've sent a DM to the mod team, but I haven't gotten a reply yet, is there anyone I can DM in particular? Any help would be appreciated.
@CS_Agent: I am unable to reset password for my account. The Email ID is avishekbhandari@hotmail.com. Will you kindly help me to reset my password?
Hello, trying to debug an issue,I've noticed a sudden drop in service quality (constant dropouts, no signal in outdoor areas) in what I would consider metropolitan Toronto and Montreal. The issue began roughly 3 weeks ago, out of the blue.Are there k...
I lost my phone on my last trip. I have already suspended the service but the police need the IMEI number to match when they try to recover the phone from who stole it. I can't log into my gmail as the two step verification requires I enter a code th...
Just saw some tweets from MobileSyrup. Bell is increasing data overages to 10¢/MB effective immediately for new subsubscribers, and Rogers is ending their free six month free Spotify Premium subscriptions, and the NHL offering. Bell is making our $3...
Much info and other pseudo answers elsewhere on this site are incomplete and confusing... what is correct info? (see next post below and click Accept Solution if it helps you)
Hi, Does anyone use group sms and if so what app do you use? I use and android phone and have trouble using group texts sometime. It's not that it doesn't work; it works perfectly however the conversations do not necessarily stick in a single thread...
Purchased a mobile Sim aand plan today. Sim is not registering. Phone is unlocked and Sim has been tried in 3 different unlocked phones. Purchased a new Sim just want to know how to transfer my account to the new Sim as I don't want to lose already ...
Hi, i just activated my SIM card, and the data is not working on my phone.
HI Well I have Public mobile sim used for a month now I have registered my sim aswell for the online option to use but when I am trying to get the plan online its showing that my sim card numer is not valid give me the solution to Recharge my sim car...
I think I activated with Public Mobile today and ported over the number from Bell. On the phone I can make outgoing calls and use data, but I cannot receive calls or make/send texts. When someone calls this number it immediately goes to my Bell voi...
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