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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 21828 Views
  • 132 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 33295 Views
  • 185 replies
  • 27 Bravos

Resolved! HONOR 8 FRD-L14

Hey there,Need to know if this device works on PM.Huawei Honor 8 FRD-L14 (Cannot find this model from "Will Your Phone Work", so ask back to you guys) Technology 4G LTE Mobile Frequencies: GSM 850 / 900 / 1800 / 1900 MHzWCDMA 850 / 900 / 1700 / 1900 ...

lishuqin by Great Neighbour / Super Voisin
  • 1621 Views
  • 5 replies
  • 0 Bravos

Credit Card error when activating SIM (transfer from Freedom)

Help~~~ I noticed many others have this problem as well. I searched for solution but it seems only MODs could help from their side.  I sent private messages to two MODs but no responses. Probably due to high volume of backlogs.  Since Freedom mobile ...

khykhy by Great Neighbour / Super Voisin
  • 407 Views
  • 1 replies
  • 0 Bravos

Transferred From Freedom and did not get the right plan

@MarieHelene_L@CS_Agent Hi, I just ordered the plan to transfer from freedom mobile and did not get the plan that was stated. I selected the correct options to my knowledge when i avtivated. 90 days, Unltd Talk (province), International Text, 6gb. Bu...

lorjek by Great Neighbour / Super Voisin
  • 492 Views
  • 1 replies
  • 0 Bravos

Resolved! Not receiving text messages after US Roaming expires

Hi,1. Could you fix my account, I am not receiving text messages anymore after my us roaming expired last night! (I can call and send text, but not receive texts, even from PM subscribers). 2. How do we prevent this from happening? Since you can't te...

jf by Good Citizen / Bon Citoyen
  • 3013 Views
  • 19 replies
  • 1 Bravos

LTE not working

I am trying to use my data through the LTE and it is not working...please advise.  It is working for my apps but not for my internet....

rinranron by Good Citizen / Bon Citoyen
  • 4053 Views
  • 33 replies
  • 2 Bravos

Changing my plan

My phone has been activated already but i have no features added onto my actt..the money is still there for the plan I have chosen just no features

Late SIM

After 15 days I emailed PMI customer service to report the SIM never arrived. Next day it appeared. I'm unable to register the SIM on self service.  June 12th I was told my old account information would be removed so I could register without an issue...

dryanosborne by Good Citizen / Bon Citoyen
  • 746 Views
  • 4 replies
  • 0 Bravos

Resolved! Unable to activate, can't select new number or port my number

I'm trying to activate my SIM card and port my number over from Freedom Mobile but there's no region available in the drop down for a new number and I get the 'alternate phone number regex help' error when I try to port the number over.I've tried IE,...

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ioustinos by Great Neighbour / Super Voisin
  • 1135 Views
  • 3 replies
  • 0 Bravos

Roaming problem in US

Hello I recently purchased US roaming add-ons (bundle and data) and confirmed that I have the add-ons in my account page and from 611 calling. I'm currently in US and I can't use any of the networks available in San Francisco (AT&T, T-Mobile or Veriz...

bk9563 by Good Citizen / Bon Citoyen
  • 1290 Views
  • 7 replies
  • 0 Bravos

Prorated refund for porting out?

Let me start by saying I don't have any plans to leave PM, but I always considered the 90-day plans to be a disadvantage for us, because they might make it hard to leave. I'm just wondering if someone was to port out from PM when they are 10 days int...

sheytoon by Mayor / Maire
  • 2815 Views
  • 15 replies
  • 0 Bravos

Resolved! Porting problem - no incoming calls

@Shazia_K I have sent you a private message about my daughters phone- the number port is incomplete, she cannot receive any calls. Please look into this as soon as possible. Thanks.

stevehale70 by Good Citizen / Bon Citoyen
  • 3182 Views
  • 18 replies
  • 0 Bravos

Happy Canada 150!

A day early, but Happy Canada Day (or Dominion Day as we used to call it) everyone!  What is everyone doing to celebrate the best country in the world? What is Public Mobile doing to celebrate (hint*hint*nudge*nudge).  

Jonavin by Model Citizen / Citoyen Modèle
  • 602 Views
  • 1 replies
  • 1 Bravos

Change plan

I am 2.5 weeks new new public mobility. I just realized that I chose the wrong plan and would like to upgrade to a new plan(more expensive one). Is there a way to change the plan now and don't lose the original 90 days payment?

huyun by Great Neighbour / Super Voisin
  • 918 Views
  • 5 replies
  • 0 Bravos

Resolved! I was question

Im trying to call my old carrir koodo mobile to talk about my bill how do i get a hold of them if everytime i call the koodo 1800 it says welcome ro public mobile im staying with public mobile i just need to talk to a person from koodo about my previ...

Kasicholette by Good Citizen / Bon Citoyen
  • 1685 Views
  • 5 replies
  • 0 Bravos

Password Reset

Hello, I forgot my password to my public mobile account. However, when i try to reset my password and clck the email public mobile sent me after. I always get a screen saying: Sorry, this page has a time limit which has expired. Please re-enter the o...

bigb by Great Neighbour / Super Voisin
  • 728 Views
  • 2 replies
  • 0 Bravos

Resolved! Forgot to add text

I just signed up for a 90 day plan and forgot to add unlimited global text. Can someone help with how to add this to my current plan?

Brad1729 by Good Citizen / Bon Citoyen
  • 1600 Views
  • 7 replies
  • 0 Bravos

Resolved! Going to Europe...

I know there's no PM-Europe roaming plans and I have a KnowRoaming sim ready to go so I should be covered there. My questions are these:  I have a Fongo account (needed it when I was with Freedom), when I leave on my trip I should forward ALL calls t...

koimr1 by Deputy Mayor / Adjoint au Maire
  • 1046 Views
  • 4 replies
  • 0 Bravos

Resolved! Freedom Mobile to Public Mobile promo plan

Hello beautiful people, So I took advantage of the Freedom Mobile promo to Public Mobile plan ($120/90 days, prov talk, global text, VM/CID, 6GB+6GB lte data). Everything worked out, the number was ported successfully. My issue is that there is no da...

sharonsunhye by Great Neighbour / Super Voisin
  • 1499 Views
  • 4 replies
  • 0 Bravos

Resolved! Why PM target FM customer only

Why PM target FM customer only, the rest of the people from other providers or current PM are not welcome the Promo offer ?

Wonder_why by Town Hero / Héro de la Ville
  • 2587 Views
  • 19 replies
  • 0 Bravos

Invalid sim

Someone please help new customer trying to transfer from wind I had a problem setting up my account because it was stuck on the payment processing page. After it loaded, it said there was a problem setting up the account so I went ahead and redid it....

Kitkat86 by Good Citizen / Bon Citoyen
  • 631 Views
  • 3 replies
  • 0 Bravos

Sorry ,your login has been disabled

When trying to log in, the following error message comes up:"Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance" 

ling by Great Neighbour / Super Voisin
  • 398 Views
  • 1 replies
  • 1 Bravos

Resolved! How long should I wait for a reply from Mod

I was tring to activate a sim card and port number from freedom mobile. I was stuck at the the last step, credit card payment. I've tried more than 10 times and 6 different credit cards. None of them are working. every time I have to go to the begini...

grace780 by Great Neighbour / Super Voisin
  • 1258 Views
  • 6 replies
  • 1 Bravos

Resolved! Porting a number from PM to PM

I have two PM accounts, accounts A and B.I want to change number on Account B by porting a number over from Account A. This will close account A as intended.I spoke to a moderator but he/she said this is not possible as per policy.I am trying to do s...

Dawanderer by Great Neighbour / Super Voisin
  • 4917 Views
  • 29 replies
  • 2 Bravos

Resolved! Honor 8 Review

So I've had the Honor 8 for about a week now, and I'd just like to give my review on the device, if anyone is curious about Honor. The device itself is great. I find the 5.2 inch screen size to be the perfect size for me. Im trying to stay away from ...

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