Text Indicating January 1st Payment Due Date

[anardelli]

Hello All,

Today, I just received a text from Public Mobile indicating my payment is due on January 1st, 2020. However, when I log into my profile, it indicates my next payment is due January 20th, 2020 and my last payment was on December 21st. In addtion, my wife received a similar text from Public Mobile.

Does anyone know what is going on?

[RachelE]

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@anardelli wrote:

Hello All,

Today, I just received a text from Public Mobile indicating my payment is due on January 1st, 2020. However, when I log into my profile, it indicates my next payment is due January 20th, 2020 and my last payment was on December 21st. In addtion, my wife received a similar text from Public Mobile.

Does anyone know what is going on?

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I just received the same message. I'm new to PM and my billing should be on the 10th, so I won't be happy if I get less than three week's service. The date on my account appears to be correct.  I assumed that info must be linked to their reminders, otherwise that's a ridiculous waste of resources, but who knows?!

[hairbag1]

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@anardelli wrote:

I can confirm my profile indicates a January 20th due date. Would the mods/support staff please chime in on this issue?

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Try clearing you cache files and check again...I'm sure the notice will be amended later today or tomorrow. As you can see above...it's a common glitch today for some reason.

[anardelli]

I can confirm my profile indicates a January 20th due date. Would the mods/support staff please chime in on this issue?

[Davemakay]

Hey there.  

I just received the same message. 

My payment is do January 01, 2020

But my account says may auto renewal date is January 20. 

Something must be worng with the system.

[davidjmurdoch]

My wife, a new user, received the same message requesting a Jan 1 payment and her auto payment is not due to 20 January.

Must be a system failure of some sort.

[Jb456]

@Alan_K @Tiana_V 

Can you guys check if the system sent an incorrect text to customers?... Multiple people in last few minutes have posted same thing.

[stephyloo]

I just got this text on one of my public phones but not the other. our payments arent due till mid month

[Jb456]

Might be an errorm youre the 3rd person to post in the last 10 minutes.....log into your self serve account and see what it says in there.