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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Using an international phone

Hello, I have an LG G4 that I bought from Korea. The IMEI is ======. The compatibility thing says it should work, but I have checked it at Koodo mobile and freedom mobile and it didn't work so I was worried that it might not be compatible. The issue...

Phone stopped being able to text, call or use data

Phone is a Samsung S7 (SM-G930V) I've been with PM for coming up on 2 months in 5 days now and so far it's been great. But today my phone asked me if I wanted to switch to "Global". I tapped cancel and everything stopped working... I am no longer abl...

Error message that calls are not included

Added a us data add on yesterday and today all of a sudden I receive an error message that says calling is not included in my plan. It is included in my base plan. I have re started my phone multiple times and still have the error. Please help

Mobile app

Why doesn’t public mobile have a mobile application? More importantly! Give me a thumbs up if you wanna see one!

Email password reset is not coming

Hi. I have tried to reset my password and I am not receiving the email that allows me to finish the process

I want to be able to call Mexico. What do I have to do.?

new to Public and completely thrilled

I'm new to PM, and I have to say that the whole process was exceedingly simple. My husband and I are tired of spending rediculous amounts of money just for basic communication. I bought a SIM card yesterday at Walmart, brought it home, and had him ...

Voicemail to Email

IS there a feature for Voicemail to Email ? Or is public mobile coming up with a feature like this ? THis would be really useful especially when you are traveling. It would increase your customer base big time. @CS_Agent

Resolved! New to PM, Need Help Porting Number

I am new to Public Mobile, and I am looking for help on how to port my number over from a Koodo account. I have contacted the Moderator Team, and sent them the info that was asked, but now I haven’t been contacted again by them regarding this issue. ...

I can use call and text but I am not be able to use my internet data.

I have an LG4Can you help me with that ?

puk code

I joined Public Mobile yesterday, my phone number is 647-856-xxxx, My sim card was PUK locked, Please send me a puk code to unlock it, thanks

400 min Intl Long Distance

I purchased a 400 min Intl Long Distance Add on. It shows up in my account as being active. When I try to make a call I get a message saying that I need to purchase an add on. Help. Thank you.

Resolved! Cant' send texts or make calls, but can receive & data is working

Hi I registered last night with a new SIM, and also ported my number from Petro Canada Mobility. The phone can send texts, and can call out, but is not receiving texts, and calls to the number automatically go to voicemail. Data is working as w...

Porting number from CHATR

I've just activated a new SIM and asked for porting my number from CHATR.It seems it is not succesfull, because I received a SMS that said that I need to complete my request to move to Public Mobile and complete SIM & Activation. "You'll need to prov...

My home phone # was 'ported out' without my knowledge

I have just started using Public Mobile. When I filled out the online form, I typed in our cell number to transfer it. There was another box that said 'alternate number' and I thought it was a number to reach us, so I typed in my home phone number. A...

Switched email, now neither one is working

Hello, I recently used self serve to change my email address and did not think much of it. However, now when I am trying to login with my new email address (lets call this email2), I cannot get in. When I go to recover the password, the system tells ...

Resolved! Paying for add-ons

Hi (I'm new)I purchased a 10 day data+talk+text roaming in the USA. I didn't see it on my account a couple days later while in the USA. It is a $20 package. I now have this:Current add-ons:US Roaming - 250 MB Data (10-day)US Roaming - Unlimited Talk ...

Resolved! iPhone showing 3g

Not an iPhone person, my friends iPhone newer model is showing 3g. They are o .The 4.5gb 3g plan. The phone I believe should show lte not 3g. Does anyone have a step by step directions on how to switch the network mode so they will be on lte? ...

Resolved! Transferring TekSavvy landline number without interrupting DSL

I want to transfer a TekSavvy landline number with no interruption to the DSL. In the Public Mobile online activation, one of the questions is "What do you want to do with your TV or Internet associated with this number?" Is choosing "No change" enou...

Resolved! Data add-on

Hi I have $52 plan but my data is over before time. So by mistake i add US roming data for $20. I don't need this US roming,and its also do not work in canada. So i want my money back. There is no customer support service number. I'm frustrated. I wa...

Top-Up 45 Dollar Account Expired and want to Change plan

HELP!!!!So my account expired today and I want to change my plan. So I topped up 45 dollar from a WOW shop since Public Mobile website can't process my credit card. After I topped up the 45 dollars I was unable to change the plan and unable to use my...

Resolved! Re: @moderator_team

hi john vernon here, i would like to port my number from freedom mobile (=======) to my public mobile phone (======) i tryed online but its not working thanks, all accounts operational!

@moderator_team

@CS_Agent is not responding to my messages since morning and my phone is not working for 2 days. i dont know whats keeping them busy when the website robot says they should reply sooner.

account password

I forgot my account password. I answered the security question but I do not receive any answer at my e-mail adress. Can you help me please ? @CS_Agent

account password

HelloI forgot my password and I did not receive a new one at my e-mail adress. Can you help me please ?@CS_Agent

Resolved! Walmart forcing my dad to sign up in store...

Hi everyone. My Dad is at Walmart and they won't allow him to buy the sim and take it home. They are forcing him to sign up in-store. Is this allowed? I bought mine no problem when I signed up. It is also not recognizing my phone number for referral...

Public mobile to Koodo switch

So I've been reading about the multiple offers since last March to switch over to Koodo, went to their kiosk and gave them the promo code that I found online but they told me that I specifically have to get a text from Public mobile with the code in ...

Number Porting Problem

Hi everyone, @Moderator_Team I transfered my number to Public Mobile from Freedom Mobile last night and everything seems to be working well, but for some reason certain landlines can't call through to my phone. Specifically, my home Voip phone. I kee...

Sim not recognized

I've tried to complete my switch over from my previous carrier and entered all information on the website but it keeps saying my sim number is incorrect yet I have it in my phone functioning. Triple checked each time and all 19 digits are correct.

Resolved! Autopay not working... Cell phone service deactivated

Hey,I've been with Public Mobile for 1 month, used my credit card for auto pay, paid the first month with the info on file. Today was the next months payment, for some reason it failed. I've went half the day with no service and I didn't even know....

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Using an international phone

Phone stopped being able to text, call or use data

Error message that calls are not included

Mobile app

Email password reset is not coming

I want to be able to call Mexico. What do I have to do.?

new to Public and completely thrilled

Voicemail to Email

Resolved! New to PM, Need Help Porting Number

I can use call and text but I am not be able to use my internet data.

puk code

400 min Intl Long Distance

Resolved! Cant' send texts or make calls, but can receive & data is working

Porting number from CHATR

My home phone # was 'ported out' without my knowledge

Switched email, now neither one is working

Resolved! Paying for add-ons

Resolved! iPhone showing 3g

Resolved! Transferring TekSavvy landline number without interrupting DSL

Resolved! Data add-on

Top-Up 45 Dollar Account Expired and want to Change plan

Resolved! Re: @moderator_team

@moderator_team

account password

account password

Resolved! Walmart forcing my dad to sign up in store...

Public mobile to Koodo switch

Number Porting Problem

Sim not recognized

Resolved! Autopay not working... Cell phone service deactivated

Public Mobile Points When Using Vouchers?

Data Coverage in Mexico

Verizon phone

Give rewards to family member?

Black Friday Deal