[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! I have an unlocked Blackberry Torch 9810 cell phone. Will it work on the Public Network? .
Currently works fine on Rogers network. I ONLY use it for sending/receiving texts and the occasional phone call, NOT sending/using data. The phone works on 2G/3G but not LTE. So my question is will it work as I've explained here (i.e. a basic phone)...
Resolved! moderater help
@Mod need help porting number from koodo
Resolved! New SIM issue - Emergency Call Only
Hey everyone, I just signed up with Public Mobile with two accounts. The first SIM card activated without problems. The second SIM card however shows "Emergency Call Only" and the line that the previous service that the number was ported in from is...
Resolved! how do i change my credit card information??
how in the world do i change my credit card information?? all i see is a remove auto pay but i want to update my CC . Don't Public mobile want me to pay them correctly?? My CC expired and need to update new one.
Resolved! Rewards
How do I use my rewards,Theres more then enough in there for my next payment, why cant I use it??
Resolved! Changing email address for PM
Hello,I am trying to change my email address that I use for communication as well as for self serve but can't seem to find any option in self serve to do the same..
Resolved! Phone warning
When I turn my phone on the warning symbol comes up and then the phone goes off againSpoilertt
Resolved! Free 1 month for new activation
Hello everyone. I am new to public mobile. I've received email promo on May 13th regarding free1 month for $25 plan or more. I've activated the new SIM card on May 14th & sign up using the same email address with $25 plan. Today, I just see on my c...
Resolved! LG-C441
I want to activate my LG-C441 flip phone. But not sure if it’s compatible
Resolved! Help
How do I add a new credit card to my account?
Re: I forgot my password
I also forgot my security question
Resolved! Re: Refer a friend $20 promo
I got the same problem and I waited a few days now and still no 10 for him and no one 20 for me. Just 1 dollar credit so indeed I used the right code when I set it all up for him.
I lost internet connection.
I can make a call. But I have no data access. I still have a lot of data left this month: 1GB Promo 0 / 1024 MB4.5GB at 3G Speed563.822 / 4608 MB
What do you think of Telus's and Koodo's new anti-spam initiative?
https://mobilesyrup.com/2020/05/17/telus-koodo-launch-call-control-feature-combat-spam-calls/Who knows, it may trickle down here. Personally I think it's overkill, but it may be beneficial to others. Stay safe.
plans
hi there so i had 3 plans ( me and my 2 children) running on my card that expired . therefore i was only able to reset my plan and i need assistance in reseting their each individuals plans please. do i need to create an account for both of them an...
PUK Locked my simm
How can I unlock my " puked" simm card? Please help
Data not working
Hey, The data on my Note 10 is not working. I am able to place calls and my APN settings seem correct, I have updated them a couple of times. There is a lot of data available on my account (on 3g speeds). I have attached my APN settings.
Rewards
Hey guys! just became a great citizen with 35 posts apparently. Wonder how I came to this point?
Mobile Network State Disconnected
I have not been able to make any calls for 5 days now. We do live in a rural eastern ontario and sometimes when really bad weather occured calls would cut out but we've never experienced not being able to make calls at all for days on end. I've had p...
Size limit on picture texting?
Is there a size limit on photo texts? Some of my pix go through but some don't. I read something about a 200 KB limit but one of my pix was 209 KB and went through but another one was 192 KB and didn't make it.
Higher data needed for same plan price
it'd be super amazing if public mobile would offer 15gb instead of 8gb/mon. I have talked to other ChatR customers and some long term users are receiving 15 gb/mon.I've been with this phone company for quite some time and I truly love the service bu...
Resolved! Public Mobile Menu HyperlInks?
Is it just me, when I click any of the Public Menu Hyperlinks, it takes me to a French website. The links affected is the logo, Plans, Get Started and Get Help. There were a few other links within the site links too. But gave up, because I can't und...
Add ons is not working
Hello I added data but it’s not working
Resolved! Re: Refer a Friend
I hooked up account at London drugs with you cause friend said had good service and she would receive referral bonus of 20 dollars.Then find out can only get bonus if do on line activation .I really must say that's wrong in my opinon and will cancel ...
Resolved! How to disable voicemail?
Back in 2018 when I ported my number from CHATR, my voicemail was disabled because I prefer to forward missed calls to a secondary number instead. Yesterday, because my credit card changed, auto top up failed, and I end up with my number suspended fo...
What's the cheapest way to buy top-ups?
Hi guys, Is 5% discount the cheapest way to buy top-ups? Thanks,
Resolved! NO TEXTS?? :(
Hey Guys! I just switched over from Lucky Mobile due to their severely lacking customer service lately. But my question is, since I activated my service to Public a few hours ago I am not able to receive or send any texts.... However, I incoming an...
Resolved! Downgrading my plan from $25 to $15/month
Hi, I prepaid $300 for the $25/month plan. I would like to downgrade my plan to the $15/month and would like to get the $250MB of Data. In order to get the 250MG of data I'm told I would have to sign up for autopay. My question is, when I sign up f...
Resolved! Data unavailable
I have a data plan of 2 GB. Unfortunately, when I turn on the data on my cell phone, I am unable to access data.Cell phone is a Doro 824 which is compatible with Public Mobile. How do I solve this problem?
