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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

400 min Intl Long Distance

I purchased a 400 min Intl Long Distance Add on. It shows up in my account as being active. When I try to make a call I get a message saying that I need to purchase an add on. Help. Thank you.

Resolved! Cant' send texts or make calls, but can receive & data is working

Hi I registered last night with a new SIM, and also ported my number from Petro Canada Mobility. The phone can send texts, and can call out, but is not receiving texts, and calls to the number automatically go to voicemail. Data is working as w...

Porting number from CHATR

I've just activated a new SIM and asked for porting my number from CHATR.It seems it is not succesfull, because I received a SMS that said that I need to complete my request to move to Public Mobile and complete SIM & Activation. "You'll need to prov...

My home phone # was 'ported out' without my knowledge

I have just started using Public Mobile. When I filled out the online form, I typed in our cell number to transfer it. There was another box that said 'alternate number' and I thought it was a number to reach us, so I typed in my home phone number. A...

Switched email, now neither one is working

Hello, I recently used self serve to change my email address and did not think much of it. However, now when I am trying to login with my new email address (lets call this email2), I cannot get in. When I go to recover the password, the system tells ...

Resolved! Paying for add-ons

Hi (I'm new)I purchased a 10 day data+talk+text roaming in the USA. I didn't see it on my account a couple days later while in the USA. It is a $20 package. I now have this:Current add-ons:US Roaming - 250 MB Data (10-day)US Roaming - Unlimited Talk ...

Resolved! iPhone showing 3g

Not an iPhone person, my friends iPhone newer model is showing 3g. They are o .The 4.5gb 3g plan. The phone I believe should show lte not 3g. Does anyone have a step by step directions on how to switch the network mode so they will be on lte? ...

Resolved! Transferring TekSavvy landline number without interrupting DSL

I want to transfer a TekSavvy landline number with no interruption to the DSL. In the Public Mobile online activation, one of the questions is "What do you want to do with your TV or Internet associated with this number?" Is choosing "No change" enou...

Resolved! Data add-on

Hi I have $52 plan but my data is over before time. So by mistake i add US roming data for $20. I don't need this US roming,and its also do not work in canada. So i want my money back. There is no customer support service number. I'm frustrated. I wa...

Top-Up 45 Dollar Account Expired and want to Change plan

HELP!!!!So my account expired today and I want to change my plan. So I topped up 45 dollar from a WOW shop since Public Mobile website can't process my credit card. After I topped up the 45 dollars I was unable to change the plan and unable to use my...

Resolved! Re: @moderator_team

hi john vernon here, i would like to port my number from freedom mobile (=======) to my public mobile phone (======) i tryed online but its not working thanks, all accounts operational!

@moderator_team

@CS_Agent is not responding to my messages since morning and my phone is not working for 2 days. i dont know whats keeping them busy when the website robot says they should reply sooner.

account password

I forgot my account password. I answered the security question but I do not receive any answer at my e-mail adress. Can you help me please ? @CS_Agent

account password

HelloI forgot my password and I did not receive a new one at my e-mail adress. Can you help me please ?@CS_Agent

Resolved! Walmart forcing my dad to sign up in store...

Hi everyone. My Dad is at Walmart and they won't allow him to buy the sim and take it home. They are forcing him to sign up in-store. Is this allowed? I bought mine no problem when I signed up. It is also not recognizing my phone number for referral...

Public mobile to Koodo switch

So I've been reading about the multiple offers since last March to switch over to Koodo, went to their kiosk and gave them the promo code that I found online but they told me that I specifically have to get a text from Public mobile with the code in ...

Number Porting Problem

Hi everyone, @Moderator_Team I transfered my number to Public Mobile from Freedom Mobile last night and everything seems to be working well, but for some reason certain landlines can't call through to my phone. Specifically, my home Voip phone. I kee...

Sim not recognized

I've tried to complete my switch over from my previous carrier and entered all information on the website but it keeps saying my sim number is incorrect yet I have it in my phone functioning. Triple checked each time and all 19 digits are correct.

Resolved! Autopay not working... Cell phone service deactivated

Hey,I've been with Public Mobile for 1 month, used my credit card for auto pay, paid the first month with the info on file. Today was the next months payment, for some reason it failed. I've went half the day with no service and I didn't even know....

AutoPay Reward not being deducted.

Hi,Autopay reward is not being applied to my final bill at every plan renewal date and I don't get a text message either. There is one autopay reward credit in my transaction history but I don't see the reward money getting deducted from my total bil...

credit doesnt work

Hi will, i am having a really hard time in trasnfer my 40$ voucher that i bought and change my plans from 50$ to $40. it seems theres no option i can make that. the amount is already credited in my acc. but when comes to me to chose the plan and pay ...

Autopay not working caused the service to deactivate

Hi, My autopay didnt work this time and it caused my service to deactive.It says that autopay is On when I login in the portal. Please let me know how to get this fixed as the sim is no longer working. Thanks

Password

It's been over a month with this password change glitch on self serve that has not been changed. I can't log in, I keep running out of data. Everytime my password change is sent it just times out. This is painful. I have trying to be patient, but I w...

Account language setting

I just opened a public mobile account. Everything is in French (incoming text from PM, warnings when calling long distance numbers, etc.) aside from Voicemail menu, which I changed myself to English. Please help. Li

Daughters account removed. Why?

Hooked up a phone for my daughter. Its been months since she put any money on her plan. I went to put money on her plan and her account has been deleted. So i try and activate her sim card and it says invalid sim now. can i reactivate her card someho...

Please help

I changed my plan to the new offer $40 unlimited talk Canada wide 4.5g 3g. Took my money from credit card but did not change plan

Message Board Clean Up

Just a suggestion (since no more Public Labs) On main page, all 5 of the top bravo posts are related to customers outrage over price increases of old plansI really think the posts in question should be archived or something so they do not show up as ...

Resolved! $25 90 day plan

Does the $25 90 day plan come with any Minutes/texts/data?

some body help me

May I ask generally how many days can I receive Sim card I ordered online by mail?.thank you!

Resolved! Porting over from PC Mobile

Hi, I'm wondering how long the process would take to port over the number from PC Mobile. I activated a temp number last night and sent a PM to the mod team already but haven't heard anything back. Just would like to know how long I will need to ca...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

400 min Intl Long Distance

Resolved! Cant' send texts or make calls, but can receive & data is working

Porting number from CHATR

My home phone # was 'ported out' without my knowledge

Switched email, now neither one is working

Resolved! Paying for add-ons

Resolved! iPhone showing 3g

Resolved! Transferring TekSavvy landline number without interrupting DSL

Resolved! Data add-on

Top-Up 45 Dollar Account Expired and want to Change plan

Resolved! Re: @moderator_team

@moderator_team

account password

account password

Resolved! Walmart forcing my dad to sign up in store...

Public mobile to Koodo switch

Number Porting Problem

Sim not recognized

Resolved! Autopay not working... Cell phone service deactivated

AutoPay Reward not being deducted.

credit doesnt work

Autopay not working caused the service to deactivate

Password

Account language setting

Daughters account removed. Why?

Please help

Message Board Clean Up

Resolved! $25 90 day plan

some body help me

Resolved! Porting over from PC Mobile

4 digit account pin

activating Esim without an app

My questions marked as SPAM

eSIM with Family Accounts

No phone calls