I am not getting all my inbound text messages........Please help!!!

[smcfarlane]

Can my account be reset?

[MJ23]

I had similar issues when activating my phone. I suggest waiting a few hours. If the problem persists, please contact a moderator who can facilitate a quick resolution to this issue.

thank you,

mj23

[will13am]

---

@srlawren wrote:

---

@will13am wrote:

---

---

Keep correcting me

---

@will13am you can always count on me.  

---

I do very much so.  I honestly think that your post on how to buy add-ons is the best constructed "how to" instruction in this forum.  If only all the knowledge base articles were constructed this way, we'd all be put out of business. 

[srlawren]

---

@will13am wrote:

---

---

Keep correcting me

---

@will13am you can always count on me.  

[will13am]

---

@srlawren wrote:

---

@will13am wrote:

@smcfarlane, is the plan you have the $10 limited use plan?  Is your question concerning a troubleshooting of an issue with the SMS service?  Please elaborate. 

---

@will13am since the $10/50/50 plan features unlimited inbound messages, I don't think that would be a factor here, right?

---

Right, I alway think SMS behaves like the minutes where every call is counted.  Keep correcting me, I will eventually remember. 

[srlawren]

---

@will13am wrote:

@smcfarlane, is the plan you have the $10 limited use plan?  Is your question concerning a troubleshooting of an issue with the SMS service?  Please elaborate. 

---

@will13am since the $10/50/50 plan features unlimited inbound messages, I don't think that would be a factor here, right?

[Mary_M]

Hey @smcfarlane,

someone has already gotten back to you - please view your private messages for more details.

Cheers,

Mary

[will13am]

@smcfarlane, is the plan you have the $10 limited use plan?  Is your question concerning a troubleshooting of an issue with the SMS service?  Please elaborate. 

[RobertQc]

---

@smcfarlane wrote:

Can my account be reset?

---

@smcfarlaneYes, I have heard of the moderator team being able to reset your SMS. Click this to send them a message.

Although as this is your first post, there may be other reasons this is happening, have you tried your sim in a different phone? Is it only certain people where this happen? If you can provide some more details we can try to see if there is a local way to fix it as 99/100 times its not the network and its your phone/messenging app