Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,My husband and I both signed up at the same time for the 90 day, 9+3 GB special. It should have been $141 each but our Visa card has been charged over $500. Can someone please look at our accounts and let me know what happened.Thanks!
Hi everyone, I've searched through a good bit of the forums, and the three reasons I've found for data not working are incompatibility with the phone and network, phone's not unlocked, and the APN isn't set up. Those are all fine for me, yet I stil...
hi I was under the intention of getting the $40 monthly plan for 1GB+1GB bonus data , unlimited text, unlimited talk for provincal etc.. but I did not realize that i had to select 90 day payment period to get this deal and did not understand why when...
Hi,I don't have data on my phone anymore. I am trying to see how much data is remaining. However, under Data & Add-on usage. There is no details. It used to show how much I've used and how much is remaining. Can someone help me look into my account t...
I entered the wrong email address when trying to create an account .. I entered the pin code that was sent to my phone and when they sent me a verification link in my email I realized I provided an incorrect email address . I tried the same process a...
Hi there,Any add-on plan that supports calling from the US to Canada?Thanks
Hello,How much rewards we earn maximum.?
Hi, I am having problems activating my new SIM card. First, I tried to port my land line number and it did not work (Videotron). Then, I read on the forum that it is easier to chose a new phone number and then transfer my current phone number. It did...
Hi, having a bit of an issue with my account. I paid for my plan today but it doesn't seem to have activated. I've tried rebooting my phone but still no difference, any help would be much appreciated!
Using a ZTE Axon 7. It's duo sim, and my Freedom mobile SIM is work on it right now.New activation, getting no bars on my Public Mobile sim cardTried manually doing APN, restart the phone, system wipe the phone, tried different sim card slots.inbound...
Hello All, My community Reward and auto-pay are showing, but only one has been added to my available funds. Not sure if this can only be handled by the Mods, but if anyone has experienced something similar, how was it solved? Thanks!
Hi, I recently got my phone stolen (along with the Public Mobile SIM inside). I desperately needed a new phone, so I bought a plan with Koodo and they ported my phone # over to their system. I plan on returning to Public Mobile when I can opt out of ...
Hey guys, so this started recently probably within the last week where I'm unable to recieved texts messages here and there. I'm able to send them with no issues. However mid conversation I will stop receiving texts even though it says sent on the ot...
Hi, I was wondering how the US Data Roaming Add-On works. Currently, I have $0 available funds on my account. How do I add funds, and what is the "two-step" process like? I am traveling to the states in November, and would like to know how to activ...
I only use the tablet infrequently and my research indicates that if it has been 3 months then the SIM is dead and can't be re-enabled. Is this really correct? My goal was to turn on the data for the tablet again for my darling wife to use for a v...
An attempt to make a call today results in a message that I don't have calling in my plan. My account is on auto-pay and is currently paid up with the next round not due until December. It was working fine on Thursday (today is Saturday). How can ...
Hey everyone, Recently, you might have noticed that for add-on purchase topics, i have been asking a couple questions such as if an add-on can be seen on the overview page or if funds are sitting on the available balance. I am certainly aware of the...
Hi, My bill renews on the 28th and my data got used the other day so I purchased a 1 GB add on. It was working fine but suddenly stopped and is no longer showing usage. Not sure how I could have possibly used over a GB in less than 24 hours. Please ...
Good morning... I am traveling to the US tomorrow morning so need to add the US add-on in the subject line. Do you simply go to the purchase add-ons page, select the add-on that you want, confirm the purchase, and all is good? The correct add-on show...
Hi all, Activated my Public Mobile SIM yesterday. My issue is that I can't connect to network while indoors. Outdoors I have 1 bar connection mostly, which appears to drop off once inside or under large structures. Have tested so far in New Westminst...
I have noticed when you approach Moderate intervention related inquiries directly they treat you like an idiot. But if the same inquiry is done after posting here they treat you like a Human Being. My issues was explained very very very clearly that...
I just bought an unlocked Samsung S7 and have popped in my SIM card. While my phone works, I have no data at all. I have tried to edit the APN settings and have toggled between the network settings to no avail. I am unable to edit APN settings due to...
Good Afternoon, I've been a PM customer for the past 3+ years, I had a samsung I think it was the S2 and recently I had a lot of issues with it. It wasn't turning on, I would charge my phone all day, and I would turn it off not to waste battery life...
Is it possible to send text messages from Windows PC to a public mobile cell WITHOUT third party software? I know that I can sent text to a bell network cell by using the address: 10digitnumber@txt.bell.ca Is there a similar address from PM??
Hello , I have two number and plan from public mobile as listed below. I would like to request to make changes to the reward I am getting on my as they are actually belongs to xxxxxx7268. numbers. (1) xxxxxx7268 ($40 plan 12 GB data) (2) xxxxxx2822 C...
Hey, so I was planning on purchasing a HTC X10 from Taiwan this coming December but wasn't sure if Public Mobile supports it? Does anyone know? Thanks
I purchased a plan for 3 months, 12GB. This October it expired, I did not use an auto-renewal, so I did it manually within the 90 days limit. Since then the data stopped working. It was the exact same phone so no changes in any of my setting (VPN). L...
Hey guys, I was wondering if I can start my new cycle early. I have the available funds in my account so I’m ready to go. Tried contacting the mods but haven’t heard anything back. Tia!
Warning, this is a rant. It probably won't be productive, so if you have better things to read, please don't waste your time. TLDR; Use the APN settings found in this Knowledge Base article, and go from there. I really hope the moderators here stop...
Hello I am a public mobile user, I went to change my plan but forgot my password and have made a typo when I created my security question. Can someone help please.
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