Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Trying to set up my account but they sent my code via text message. I only have WiFi in my area. Is there any other way they can send it to me? I am trying to pay for my phone service as it is due tomorrow but can't make any headway.
I have been a Public Mobile customer for about three weeks and at least three times in that period, I got notification of a voicemail, but the phone did not ring. I am in a good reception area and the phone was NOT in "Do not disturb" mode. It seem...
Hello my self serve email is not correct. When it was created there was a mistake.
Good day, i have a charge from PUBLIC MOBILE 855-4782542 BC on my credit card for $4.20 from November 12, 2018Yet, I can not find it anywhere in transaction records on my account today November 16, 2018.Nor did i purchased any addons in last month......
I recently ported over to public mobile and everything works (local incoming and outgoing calls).However, when getting a calls from Microsoft (1 425 635 2970) they go to voice mail directly. They have to call back to a different number. This is hap...
I have a AXON ZTE phone, just started Public Mobile last week. It took extra time to get the SIM card to actually activate. Someone called and followed up that my phone was working. (Thanks!) However, at the time I did not realize that my data was...
Hello, My home province is British Columbia, however I will be travelling to Alberta, Ontario, and Nova Scotia over the next few days. I have a "200 min US and Canada Long Distance" add-on for calls, however, will I be able to use my Data while in th...
Anyone else have experience with using your PM SIM card in a router?I've set up a router with a PM SIM card running OpenWRT software and I have computers on my router network connecting to the internet via the mobile data connection. I am issued an ...
I need help. I started in May 28, 2018 but i'm only registering online now, Nov 16, 2018.Step 1 was easy entered my phone #, STEP 2 IS MY STUMBLING BLOCK, please enter the 6-digit code exactly as you see in the text message. It kept giving a red ink ...
Just got a survey request from https://web.cicicresearch.com. With a big long parameter at the end... Probably unique to me.... it not more nefarious. I didn't approve spam in my mailbox! I didn't approve the selling of giving away of email to a mark...
Hi I just open accounts today,I used $10/month,50min /monthly,50 Text message/monthly,unlimited income text messages,but I checked my account the income text message (includes 611)still count ?is that correct?thanks
I just ordered the SIM card. Will my phone number be assigned when i get the SIM card? thanks
Hello @Moderator_Team, I've just activated a new SIM with a voice only plan (got a new number) with unlocked Nokia 3310 3G.Everything was working fine for a few min until "Updating SIM card" message popped up and it's been stuck with the message for ...
I made a payment early but it says that I expire on my original date?does that mean I over paid for a month?please let me knowlpryor66@gmail.com
I keep receiving calls from phone numbers starting with "V" the numbers are usually about 15 digits long. These seem to mostly prank calls and scammers. Anyone know what is going on?
Every single day, I receive scam calls from area codes ''855'' and ''866''. Literally every day. How can I stop them? I reported them multiple times to the CRTC but nothing happens. I'm not aware of a PM feature that would allow me to block numbers. ...
Hi, I ported out long time ago, and I'm still getting hit with charges, I need to speak to someone to resolve this, the amount is significant and I've noticed it now. I'm with Koodo but why is Public Mobile still charging me?
Hello there,I am currently in a $30 plan/30 days, and decided to change the plan to $10 plan/30 days for just one single month (next bill cycle). And then again, I will keep continue my current plan ($30/30 days). Will that destroy my yearly $1 rewar...
Hey there! Im having troubles reactivating my account. I currently do not have any other credit cards to try out. Im constantly getting a "Unable to process transaction" error.Possibly due to excessively trying to pay my bill. Any way to make progre...
Hi everyone, I bought a plan through the internet and the Simcard was sent to me today. When I wanted to activate my Simcard again I was charged for the same plan. What should I do? Many thanks Best,
Hi,I am planning to buy OnePlus 6T and want to use 2 sims in 1 mobile.I will have 1 AT&T SIM for Data and other will be Public Mobile for Text and Call. I wonder if these 2 SIMs will work on OnePlus 6T?
I was reading some similar topics on the subject but these didn't help my case. I subscribed at Public mobile last month and everything was going well till that day I went hiking up Lynn Canyon.Since then impossible to get data to work. I can call no...
Hi, I would like to sign up for Public Mobile in BC, but use my old Alberta number. If I do that, will I be charged long-distance when I call anyone locally in BC? This is from the $25 unlimited talk/text small print: "Includes outgoing calls you mak...
Hello,I was referred to PM and just signed up last night and when asked for my referral's phone number, I didn't know it. I am wondering if it is too late to get her phone referral into the system.Thanks,NJHEERS
Hi The 25 dollars package includes Canada wide unlimited massages and unlimited calling province wise? And for which countries international massage are free?
Hi, I port in my number from easytel (VoIP) and it's 20 hrs but it's not completed Please help me
Maybe as RobertQC suggested, we can be offered lower value plans for users that use data occasionally. Like 30$ for 1.5 or 2gb with province wide calls or something like that.
I've been waiting on an activation error fix all day... no reply from any mods. My spouse is currently trying to work on open sea without a connection to his colleagues. My fault for saying this is a great company to deal with and I would get it all ...
I just started using public mobile 3 weeks ago and want to switch to another service (Fizz). I still have the $10 credit in my account from signing up and plan to come back to public mobile in the future. Can I port my PM number to Fizz while still k...
hi, forgot my password + security question. how do i reset my password. please advise.thank you
