Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Took a few. Thing is a dust magnet, sorry about all the fluff. This is the phone, in midnight black, wearing the smoked (mostly clear) TPU case that comes in the box. The case seems quite protective, and even features corners that are raised up (o...
Hi, This is my 2nd time in US since having Public Mobility as my provider. The first time I had added and paid ($8.00 for 10 days) "Text - US Roaming - Unlimited Text" but was never able to text in US. I now have autopay set up and yesterday added ...
My OnePlus family has grown, with receipt of my new OnePlus 5T yesterday: In case anyone has any concerns about the 5T, I can confirm that it is definitely compatible with Public Mobile. The phone is only available unlocked, and aside from two stor...
I was signed up with PM last spring. I stopped in May and now that I'm back in Canada, I want to sign up again. I tried to log in but couldn't. Being told that "login is disabled" on my account. Contacted Mod and she told me that I had to buy a new S...
So I'm a tad stuck now. For months everything was fine. Now I'm starting to use more data then previously and I think I finally need to upgrade my plan to compensate for that. I got lucky and got the 12gb for 90 days at 120$. Hows the public mobile 3...
I have a quick question. I'm waiting for a good promotion and wondering how do you change plans if you can't do so on self serve?
Didn’t fully understand the correct answer when I searched.. I have a Canadian plan which is call province wide... international texting and Data- I am going to the US for 3 months, will I be able to send text to Canadian numbers from the US when I a...
I have an iphone 6 locked to a carrier. I wonder if there is a way to discover that carrier. The phone is factory reset, and I have no access to menus, however I know imei. Thanks
Hello! I was gone for a few weeks so I did not pay my public mobile payment on time so service was deactivated (as expected). However, when I tried to start a new 90 day plan, and after paying for it, only the amount for my previous 30 day plan was t...
Hi there, I've just come over to PM from Freedom and so far it's going great. Better reception. HOWEVER, I tried to call my girlfriend and it said that I was calling an out of province number. Now my girlfriend does have a Quebec number and I have a ...
Hi, The data on my ZTE Axon is not working. I redid the APN, but it didnt work. I also tried putting my sim card into another phone and data worked prefectly fine on that, so is my phone just not compatible with PM data? Thanks
I have an iPhone 8. I joined PM recently. I've had "no service" all day. I rebooted the phone a few times. I've reset the carrier settings. The phone still shows "no service". Help, please?
I am out of data and need to renew my account. Is there a way to start my billing cycle . I can call and but need data
I tried to purchase a talk and text US add-on for $15. I have clicked purchase thinking it was all done. I went back to the overview page and it still shows that my account has a $15 balance. Is there a reason payment didn't go through on my online ...
I will not be very active for the remainder of this month (and perhaps for the next little while), so I won't be challenging for one of the top 0.5% badges at this time. I've had a solid run of 10 straight months holding one of these spots but I'm le...
Hi, Can someone please explain what it means to be on a 90 day plan? For example the $60 5GB plan is said to be $60/30 days and is a 90 day plan. Does it mean you pay for 90 days a time, or does it mean you are guaranteed this plan for 90 days at a t...
Hi Everyone,Just thought I'd share this Zoomer black friday deal I saw on RFD. 36$/mo 2gLTE- 400 min. unlimited from 6pm & weekends. I was out of town so I didn't see it until now but I think the deal has been on for a couple of weeks. Anyway, I sure...
HOW DO I GET HELP ON THIS SITE I CANT LOGIN
Hi Shazia_K. I am having this exact same problem—3 short beeps and then cut off. I just reactivated the 10 day US roaming talk and text plan while working here in Alaska, where I really need my phone for very important calls. Could you please help me...
Hello, I am on a 90 day prepaid account since November of 2016. For the last 4 payments I paid $122.04 (includes tax). For November 2017, I was charged 128.82 with no change to my account. What gives? Anyone know why? Thanks,Richard
All iSheep hungry folks on Black Friday FM have big discount grabbed it
Hi everyone, I'm new here, investigating the idea of switching to Public Mobile. I have a Galaxy S7, factory unlocked, currently on PC Mobile network. When I entered my IMEI in the compatibility checker, it said my phone would NOT work on the PM net...
I'm only in Canada for a few weeks; my US carrier doesn't offer data roaming. So I thought I'd just buy a data-only prepaid plan and use it on a spare phone. So I got a SIM at Walmart and signed up for "4 + 2GB BONUS at 3G Speed" with no voice or ...
I can't log in to my account. I have requested forgot password but no one has responded it. I need the link to reset my password. Please help!!!
From MobileSyrup https://mobilesyrup.com/2017/11/20/telus-wireless-code-crtc-deadline/ They say they can’t meet the December 1 deadline for changes to the billing system for authorizations by only the account holder for overages over $50 and $100 dol...
I have been trying to add funds to my account but it says unable to process call your cred card issuer. I called and they said the issues isn't the. I used the same card Sunday no issues. Help!!! ☺
Hello I purchased USA long distasnce plan few months ago before i went to the us.200 min US and Canada Long Distance and my phone was still not working when i was in the USA. it only allowed me to make long distance calls from CANADA. what ad on d...
I signed up yesterday and went through the activation process. I put my current phone number in and everything went through fine. I am able to use data and make calls. I can not receive calls. All calls go to my old phone/sim. I can still use data/ph...
Hi, I just did pretty much the same thing when I was trying to update my credit card and change plans. Are you able to help fix mine as well? I would appreciate it. Thanks
My account is all paid up but I needed to add $20 to purchase an add-on. However, my credit card was also charged the HST, but only put $20 credit on my account. What gives?
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