Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I cant believe PM has decided to slash its most popular deals for current customers while offering this new bonus on Port Ins. My spouse is with Virgin and would never leave considering the cheap 3GB LTE plan they have with excellent customer service...
I activated $15 100min plan. Used it for half of the day. Spent about 18mins of talk time . By the evening, the plan is no longer active. I cannot make or recieve calls. my plan due date is may 30th. is this normal?
I have a corporate plan with Bell. I pay for my mother's plan but want to switch her to public mobile to save money. Am I able to set up and Public Mobile account in her name along with her credit card and port over her number even though it's attach...
Hello.New user here. I signed up specifically for the featured 30$ / 30 days plan, advertised as such: 500 MB Data at 3G speed + BONUS 500 MB with AutoPay UNLIMITED Talk Canada-wide UNLIMITED International Text and Picture MessagingVOICEMAIL & Call D...
I have a plan that is unlimited everything minus data, and i cannot call anywhere (even if it’s local to me) without it saying “you do not have the long distance add-on to complete this call.” Now the numbers/people i am trying to call are not long d...
I accidentally added a U.S. roaming 1 gb add on. i dont go to the U.S.A so this is wasting my money. i cant delete the add on. Can anyone help me get ahold of someone to speak to through public mobile to correct this add on, delete it? i dont like th...
I contacted @CS_Agent on Tuesday to transfer my number from Koodo prepaid, and they still haven't replied. My plan is expiring and I need it switched by tomorrow. How do I contact an administrator to switch my nunber?
Why hasn’t Public Mobile shown it’s customers the most basic courtesy by acknowledging this obvious service interruption? If you choose to forgo live personnel in addressing critical issues, it is emcumbent on you to have a system in place that imme...
I got Public Mobile yesterday on $15 plan and was able to call and text but not today. I've tried rebooting my phone a couple times. Any tips?
HI i successfully ported a number from Speakout, and made a successfull call last night. Today, i tried calling someone and got a voice message saying my plan does not have voice...i checked my plan online and both voice and data are active. Please ...
I updated my plan, my credit card was charge and then you suspended my services?? Now there is no phone number to get help??? How do do I get my account working again.
I have paid twice of month and due Date again I get messages after 15 days what I have to do
I just activated a new sim and number today. i have a plan with unlimited talk & text plus 500 mb data. I can call and text now but I can not get online, only get an error message saying can't connect to internet. I have followed all the self serv...
I am dropping calls all the time. I cannot get thru one conversation. I’ve had it happen 8 times in the span of 1 hour. When this happened I am in a full service area so Im not losing service. I did things that google suggested such as resetting netw...
I have just changed my phone number may I reverse this and go back to my old number back
I recently enrolled in to $15 per 30 days plan and my plan features are as follows:100 minutes Limited Canada-Wide Talk250 MB at 3G speedUnlimited International TextsThere is a plan now on PA page for $15 per 30 days but the flowing features are incl...
I forgot my password and after trying too many times it locked me out and won't send me a reset email. The helper robot says to send a private message, but the "contact us" link provided just leads me to a page that says "Private Messages" but with n...
My autopay seems to be broken, every billing cycle I get a text about my plan not being renewed, and I have to manually do it. I've tried re-entering my autopay information, using a different card, but nothing works. This cycle I got the same "not re...
Hi there, I am trying very hard to pay my bill here but Public Mobile has declined me so many many times. I called my bank and they asked if I put in the address in the correct format. It was correct. She said that there is something wrong on Public ...
Update as of 1:35pm |EST: So, it seems that everything is back to normal for me. Calls and txt msgs are working fine. How did i know that my service was back to normal? I got a scam call with some lady rattling off a bunch of BS in Chinese! How a...
hello , I have paid last month twice Today I got text messages I have to pay again my service going to suspended If I dont pay top upAny one can have solution Thanks
HI, I am unable to make calls saying" you dont have long distance calling ad on" I have a 50 minutes calling package.....and have used only less than 10 minutes so for....but it has stopped working.
Hi everybodyI just noticed the ad and was wandering if port has to be done during the sim activation or can the port happen right after?I don't like ports during the activation as you can get stuck. i did it for a family member and she was freaking o...
I'm in Mexico and got locked out of my voicemail. Is there a way to unlock it before I get back to Canada?
I ran out of data last week so I decided to pay $30 for the 1 GB add on. I added the funds to my account and purchased the add on a few days ago and my data still doesn't work. any thoughts? I have confirmed that the add on was added to the account
I'm trying to register for auto pay using my virtual debit visa and the ex[piry year for my visa debit is 2025. However, the options under expiry year only go up to 2024. How can I rectify this issue?
I ported my number from Virgin Mobile prepaid to PM yesterday. I received a message shortly afterward saying it went through. Now I can call out, but when someone trys to call me, they get the "The number you have reached is not in service ..." I ...
I ported my (teenage) son's number (ending in 9409) over on Friday from Telus. Got the "sorry to see you go" email, and Telus shows no longer having the number on my account (still have another line with them). Last time I ported a number to Public...
Hi, everyone. Yesterday, I have switched to public mobile with the 15$ plan. Everything was working fine last night, but as per today when I try to send a text message to a local number, I receive a reply from 611 saying "sorry, your current plan doe...
