08-29-2019 09:17 AM - edited 01-05-2022 06:43 AM
Hello my password keep saying it was wrong and as a result I am locked out of my account and it is saying to contact Public Mobile could I get some assistance with that?
08-29-2019 10:37 AM
@Mirandabeck1117 wrote:Yes I tried that to but I need to change the card number and they don’t allow you to calling 611
@Mirandabeck1117 Before purchasing a voucher maybe try using 611 to make a manual payment into your account using the credit card on file. If it works then you save the extra fees for the voucher.
08-29-2019 10:30 AM - edited 08-29-2019 10:34 AM
There is a website, recharge.com. You can buy an online payment voucher to pay for Public Mobile service. It does charge a service fee, so it would be slightly more expensive than buying in store voucher (ie. Walmart, Gas stations, Shoppers). It is convenient though.
08-29-2019 10:27 AM
How do you get a voucher online??
08-29-2019 10:24 AM
Unfortunately, then you will need for moderator.
However, if you need to pay immediately due to suspended account, you could either buy a voucher in store or online (via recharge.com - service fee applies). Pay the voucher by calling 611. At least, then your service is active.
08-29-2019 10:19 AM
Yes I tried that to but I need to change the card number and they don’t allow you to calling 611
08-29-2019 10:13 AM
Moderator wait times are 1-2 days, so you will need to wait.
You can do certain account related issues by dialing 611 on your phone.
https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352
08-29-2019 10:05 AM
I am:( still nothing
08-29-2019 09:59 AM
@Mirandabeck1117 wrote:Hello my password keep saying it was wrong and as a result I am locked out of my account and it is saying to contact Public Mobile could I get some assistance with that?
@Mirandabeck1117 Make sure you are using the correct email for username (Typos, uppercase etc.) Most of the time that is what the problem turns out to be.
08-29-2019 09:45 AM
Thank you I did try that and it still said to contact them. Thank you for letting me know I did message them now to wait
08-29-2019 09:25 AM - edited 08-29-2019 09:41 AM
08-29-2019 09:24 AM
try clicking the reset password link on your self-serve login page. Failing that, click @CS_Agent to send them a message about it (mods might take 2 days to reply to you)