Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I recently joined public mobile, and everything is working fine except my phone will not recieve calls. I transferred my current number from another provider. I have been recieving text messages from Public Mobile to "complete the SIM & Activatio...
Hi trying to port my number over but i keep getting the alternate phone number regex help and i cant get the temperary new number because the little pop down thing doesnt work what do i do?
I have had my plan for two days and went to use data and it is not activated. How do I get it on? Thank you
Hello I reactivated my account its been over 2 hours and it still does not work. Please help I need it to be working by tomorrow!
Hi,At present, 3 x good things are running;1. Referral $ 25 for both referee and referred.2. $10 for plans over $30 for 6 Months3. 4.5 GB data bonus for 24 months for porting from Freedom mobile My queries are:a. Are these stackable if I acti...
When I try to activate my new SIM card it asks for alternate number. I’m a new subscriber and know no one who is a valid mobile subscriber. What number should I put here? I still have my home phone number and it was not accepted. I still have my cell...
It shows in my badges a top 50% badge and a top 0.5% badge? They both have different colors in the badges and I really don't know what exactly is a top 0.5% badge?So, What do you mean by the badge top 0.5%? And although it says that I have only earne...
My autopay was to go through today. None of my information has changed in months (name address, plan, ph#, credit card). Instead of collecting the funds from my credit card, it set my account as suspended. I called my card company and no payment has ...
Hello, Today was the due date for my plan but my phone has been deactivated. I have paid the balance now, but my plan has not been reactivated. please do so asap thanks. Sorry for paying on the day of the due date.Thanks.
Early this year I bought US roaming for 10 days. I bought it 2 days before visiting the US. Upon arrival I tried my phone and got a message that I have no US roaming. After coming back, I checked my account and the US roaming still shows in bold ( I ...
Hi there,im wondering if im credited with a balance the PM billing system will not withdraw the due amount from my bank account because i dont want to happen that is there any option to exclude using my balance amountThanks
As the title says, I request help 4 days ago, and have yet to receive any help. I even tried contacting an individual moderator. My phone is not working as it should(intermitent calling, no text response and no data) and I did not gotten what I payed...
Hi, I just bought a new phone this week and apparently it wasn't unlocked. Can I get @CS_Agent to help me with this please. If I could get it done within the hour that would be amazing. Thanks All!
So I was looking for unlocked phone to upgrade to. Found this Pixel XL2 on ebay: https://www.ebay.ca/itm/Google-Pixel-2-XL-64GB-Just-Black-Unlocked-New-Refurbished-NO-ACCESSORIES/323595687867?hash=item4b57ce57bb:g:-QAAAOSw8fRbO~qxIt is a verizon mode...
For the publicmobile can get same referral $50 as Koodomobile?
Somebody forgot to make an official announcement or maybe it was left for customers to stumble upon the deal. I found the link via RFD. https://www.publicmobile.ca/en/on/plans/100GB-Bonus-50for8GB-3Gspeed
Hello, my husband is working in the states and has run out of his data plan. He is not able to load a new data plan until the 10 days is up. He needs the data ASAP. If someone can help me out that would be greatly appreciated.
I just renewed my plan with some changes. For some reason even though I am certain I clicked unlimited talk it is now saying talk is not included in my plan so somehow it got missed or deleted. I tried adding long distance as there seemed to be no ...
Hello public mobile i've been charge twice on my credit after make a payment on my account?? pls do an action to this matter?? @Moderator_Team
Hi @Moderator_Team, I'm a Freedom Mobile customer that frequently travels to the US interested in switching to this $50 plan https://www.publicmobile.ca/en/bc/plans/100GB-Bonus-50for8GB-3Gspeed which includes - 8 GB + 4.5 GB Bonus Data⁴ at 3G speedU...
Is there a reason to have two different accounts to access Self Serve portal and Community portal ?Why can't we have them linked to single account/credential ?Excuse me for my ignorance if I am missing any fundamentals.
I have been locked out of my account. I've tried the resent password and have not received an email to do so. Help!
I am home for the holidays, and got a 30 day plan, but i need 7 more days somehow, without spending another $40? Is this possible?? thanks!
Hi, Not sure why my data stopped working. I am on a 90 day 1.5 gb data plan. My billing cycle will begin on Jan 1 2019 however I don't think I have used all of my data.When I check online, it stopped showing me the data usage summary as well.Checked ...
New account. Installed sim card. No service. I have sent 2 messages to moderator, one yesterday and one today, with no reply. Is there a wait time for connection? Any ideas on what may be wrong? Need help.JeanMarie
Chatr wireless recently got rid of it's zones. Meaning their customers now have access nationwide to their full data plan plus unlimited 2G data once limit is reached. If Public Mobile wants to keep it's customers then maybe it's something they shou...
I changed my data plan to the 3G with 12gb I had LTE for 6 on a 90 day plan. I don’t like my 3G is there anyway to switch back to my old and get the same price I was paying before? When I put all the same things I had originally it’s about $40 more t...
So I'm currently on a $120 three month cycle plan but I'm on autopay and have $2 credit from community posts so it shows that I should only be charged $112. However I just noticed I've been charged the last several cycles as $125.43. Why is that? Am ...
So I signed up back in September. I'm not on auto pay yet, but will be soon. I got a text about the 9th and/or 10th of December that it was time for a new cycle and that I should pay. They said the cycle would end on the 11th. Now, in every other cir...
I have just purchased a US Talk Add on to be used from next Saturday. I bought it ahead of time in case I forget to add it later. I don't find any place where I have an option to indicate the start date. I hope it does not start from today. Thanks fo...
