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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sorry, we’re unable to verify your email address.

We are trying to activate my wife's phoneWe ordered a SIM card it arrived but now we can not login.We tried to user the "Forgot your password" option but the system generates this message "Sorry, we’re unable to verify your email address." when we tr...

Resolved! Travel to U.S from Canada

At the end of August I will be travelling to New York State, Vermont, New Hampshire, and Maine and then on to New Bruswick, Canada. Total time in the U.S will be 4 days. I need to be able to talk to my family in Canada from the U.S. as well as have d...

Resolved! Credit to my account

Hi! Brand new user with a ? repetitive question.I signed up and was activated yesterday. I used my friend's referral code.I understood that she would recive a credit, but today there is a $10.00 credit on my account.Is this a new member credit?Thank...

Resolved! Got charged twice

I bought a sim card at Walmart. They charged me 10 $ for the chip and 22$ plus tax for the 15$ plan. No, they told me they are gonna give me back 7$. Also when I register online to activate my sim card, I got charged once again 15$ plus tax. I do no...

I was referred by another client, when I am supposed to get my 10$ credit?

Phone calls

Calls transfering to another cellphone

Resolved! Credit Card Charged Twice

My credit card was charged twice this month, any idea how to go about getting a refund?

I can make phone calls but can't receive them. I can receive texts but not phone calls

Lack of Service

I am legally blind therefore I use siri a lot. How come I can't raise siri 200 yards from the tower when in a rural community? My friend sits beside me on the Virgin network and has no issue.

I get an "Invalid SIM" error when I try to do an Account Setup

I purchased a SIM card about 6 months ago and am just activating it now. Do they expire?I've triple checked the SIM number from the card but still get an "Invalid SIM" error on the Account Setup page Thanks, Rob

Payment and change of plan

I was suspended today...went to change my plan to the new 60 promo...had a 20 dollar balance...added a 40 dollar voucher...forgot about tax so was going to add credit for payment and before I could it said I have zero balance and kept me on previous ...

Registering for self serve

I am new to Public Mobile. I am trying to set up a self serve account. I put the 6 digit code that I was texted to register for self serve. I got a repsonse stating that the code was wrong. What can I do now?

Beeping During Call

Hey all, wondering if anyone else has ever had this issue before or insight as to what this might mean. Ever since I've had my plan with PM, when on a phone call, every few minutes there is a beep, as if the other person is dialing a number on their...

Resolved! Number on account is different than the one on SIM

Hi all; first time posting, so may have missed some rules. I ported over my old number today, and it seems to be working flawlessly. In my phone's settings, it shows the proper number too. However, in my account on the website, it shows a different o...

Resolved! Does the internatinal long distance work for swiss?

Does the internatinal long distance work for swiss?

Is the Public Mobile Community still active? are there any moderators?

Im trying to reach a moderator in private messages. I sent message to the moderator team, but it seems like no body is responding (or nobody is available to respond). I need help with paying my bill and cannot access my account.

Resolved! When I went to insert my Sim after new activation it fell into a crack and is gone

It was a one in a million shot. So now I need to activate a new SIM, how do I link it to the account I just created?

Resolved! Travel

I am planning to purchase a SIM card in England... but to use it I will need the PUK number... how to I get that?

Resolved! cant remember my security question answers.

I cant remember my password or security questions. I thought I auto saved by apparently I did not. I am locked out and I need to add US calling.Please help!

Mic keeps cutting out

I just ported my number over from chatr. The mic on my galaxy s7 kept cutting out about a minute into calls. I tried clearing the cache, resetting app settings, factory reset, and my old phone (s5) with a factory reset. The s5 worked for a bit the...

Resolved! Credit Card Payment assist.

Hopeful someone can help me out.I am visiting Ontario Canada from California and will be here for sometime, so I have registered my Public Mobile account with my Ontario Address.When I pay my account with my Credit Card the form asks me for my street...

Resolved! Does anyone know how to change cellular IP location?

I am unable to access certain sites because my my phone thinks I'm in Montreal as that's where Telus is based I guess, but some stores don't operate in Quebec and I can't do anything to change that, it's incredibly frustrating. Does anyone know I can...

Resolved! Restore my service

My plan is $40.00 a month. My balance is $52.00 and no service?! What gives?

Resolved! International calls

HI, I'm gonna be flying to Switzerland and Austria next week and would like to use my phone over there. What add on do I have to buy?

Resolved! 200mb add ons

i add 200mb for 10$its not showing us roaming when i refill itbut in my account it showing us roaming 200mb and its not working in canada please help me i wanna use is it in canada

Parking fee

Wouldn't it be nice if pm offered parking spots for phone numbers.It could be well used to save some moderator time for early renewals, as people could switch to it and then buy their existing plan without need to bug moderators.That way people would...

Resolved! porting

can i visit one of the store location and porting my existing rogers number

Missed calls

Everyday I am getting calls that I got missed call from you, but I am not calling. Someone else is using my number... how to to fix that?

Need puk!

Sent 2 messages now to moderators need the puk number for my daughters phone. She leaves on vacation with her father and need it asap!

Resolved! Trying to change to new plan before plan re-news

I am out of data and my plan does not re-new for another 10 days. I don't mind that I will be out the money...I've topped up my account to $60 and and trying to "change" to the same plan that I already have. When I click on change current plan now, i...

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