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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No incoming calls or text

I activated this PM SiM Card on October 20th and ported my no. from Petro Canada mobile. Up to now I cannot receive incoming calls or text messages but I can make calls and the no. registers correctly on the receivers caller ID. I tried taking the ...

Phone service is active, but cannot make calls locally

Hi guys, I have been with Public Mobile for about 2 months now. A few days ago, I had paid $30 dollars to hook up my service again. I didn't have any problems before and this is my first time having this issue. Everytime I try make calls, it tells me...

Resolved! USA data talk text package not working

Bought your 20$ USA roaming package yesterday. Landed in New York this morning and had no data! Wrote to moderator asap. Got on my connecting flight and landed in New Orleans 4 hours later. No response from them, issue still présent and couldn't book...

signed up today

hi there i signed up with public mobile today. I also added a $40 voucher to my account to start the 4 for $40 plan. everything went swimmingly except my account is showing funds of $40 dollars but my account is registered as expired how can it be wh...

I have been overcharged

Hi,I think I have been overcharged. Today I paid 47$ to renew my plan.Then I decided to upgrade my plan to have more data. I then had to pay 67$. What's happened to 47$ I first paid? Thank you.

PUK

Does anyone ever answer??? What a waste of money. @CS_Agent

Website Won't Register Credit Card

My credit card expired and I got a new one in the mail. I've been trying to update my payment information, but each time I try it says "Unable To Process Transaction", and that the transaction was declined. I'm not trying to make a transaction. There...

activating my new sim card

When activating my new sim card the responce I get is that the sim card number I entered is not a valid public mobile number. What sim card number should I be entering.

$10 Plan Renewal before due date

Hi I was on the $10 - 50 calls 50 texts for 30 days and utilised the limits before the the 30th day ( which is 26th Oct), I wanted to get the same limits again however I am unable to through the self serve account. I did pay $10 but it still has pu...

Resolved! Thinking of switching to PM from Rogers...

Hi All.....I have the Rogers 10g plan for $60/month which is great, but I rarely use 2g/month and don't make a ton of phone calls. Basically I'm a fairly light user I guess. I have no issues with the service from Rogers, its reliable, fast and I ra...

Resolved! Refer-a-Friend Reward

I signed up to Plublic Mobile at a Walmart. I wanted the SIM card that day. They didn't ask me who refered me. Can I now update my account so my firend gets his credit?

Resolved! Cruising with Public Mobile

Hi Everyone, We just got back from a 13 night Royal Caribbean, Canada - New England repositioning cruise on Sunday night. We left from Quebec City and debarked in Fort Lauderdale. I purchased the US Roaming with data add-on at our last port in Canada...

Counting # of texts

Last month cycle, I used only 17 texts but my account recorded 46. The unaccounted texts were gone to 47663 also as “ minutes”. I went to Walmart where I signed up with Public Mobile, they tried very hard to resolve the mysterious but no one at publi...

Porting cell number from Bell

I'm having problems porting my Bell number - After reading various posts I understood that the number to be ported needs to be active so I followed the advise and topped up to re-activated my Bell account. However even after I re activated my Bell ac...

Having trouble re-opening my account

I had a public mobile number but i was gone out of the country for 3 months. Now i cant active my previous number. It also says my account doesn't exist. Can you please help to reactivate my account. I do have the previous sim as well.

Can’t call out or send out texts

Can’t call out- when I do it says I need a long distance add on. I can send a text but the person doesn’t receive it so it’s not working. My data is working though? I just topped up my account 4 days ago with the special offer $40 for 4.5 gb data and...

DAt

Please let me know if the data run out on my phone as i cannot down load. anything. itd show Min?Mb.what does that mean. Thanks

Resolved! New User: Public Mobile Master Unlock Phone Error

Hello Public Mobile, Regitered my samsung s6 with Public mobile last night. I have unlocked my phone from Virgin Mobile and have their unlock code. I added my Public Mobile sim and keep getting device is blocked please enter master unlock code. I am ...

not

activated I tried to get activated and could not. I have sent 8 emails over the last month asking to cancel my subscribtion. They have replied 2 weeks ago that they are really busy but so far have done nothing about my account. However they did take ...

Resolved! I have been overcharged

Can you explain why I paid two times for my service this month?I first paid for my regular service 47$.Than I changed plan and pay again 67$. What happened to the first 47$ I paid you? Thank you.#: 7**-**4-9**8password: 5**1 or 7**1, I didn't use tha...

Resolved! Number ported from koodo - all went well except phone does not work

So, here are the details of the issue.I had 3 numbers under the same koodo account and decided to move all 3 to PM.Got 3 SIMs with 3 new numbers. Activated them using 3 different emails and started to port each number from koodo.2 of them worked just...

cancel plan

Hi, I lost my pass word and my account has been lock out, I wish to cancel my plan, what should I do?

PORTING MY NUMBER. IT HAS BEEN 4 DAYS NO RESPONSE !!!

I have ported over a number to my account which is still not working and I have messaged the Mod Team and still have no response from anyone. I need to know whats going on with my porting. Appreciate any help.

Resolved! Incorrect data reporting?

I received a notice on 20 Oct. that I'd used 95% of my 200 MB data. This has to be a mistake. Since my autopay date (9 Oct), I had turned cellular off most of the time until the 20th, and my data report shows that I'd used only 33MB of data up to and...

Incoming call and text still going to Lucky mobile after 2 days of porting to Public mobile

I ported my number 2 days back to Public mobile from lucky mobile (bell service) however my incoming calls and texts are still going to old lucky mobile. I PM to moderator yesterday however no response from them yet.Any guidance? or did I make mistak...

No Service

Hello, I decided to make a switch/port to PM last night and did everything myself. On the very last step online I got an error - something went wrong, don't panic, log out and log in again or start again. So after logging in I can see my account is a...

Paid twice for the Sim card

I ordered some sim card by internet and paid for the ordering. Then my card was delivered and I had to activate it. When I was activating my sim card I had to pay same amount for the second time. I need clarification. I paid twice for the sim card.

Credit Card Issues

Hello everyone, I am having issues with making my current payment. I have been with Public Mobile for a few years and have used the same credit card even during my last payment. Now I am unable to pay for my plan and the transaction keeps getting dec...

Resolved! are there way to reset pin?

dont know why, whenever i dail 611,some option they ask me pin,but pin doesn't match,are there way to reset pin?

Referral credits not applying

Hi , I changed my plan to the 5 GB LTE about a week before my cycle ended. Was charged full price for it but read that in 24 hours that my referral credits would apply to the account as I have $22 in monthly referral credits. It's been going on 3 day...

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