Pay phone plan

[karenphillips]

Added money to my account balance with payment voucher but didnt reactivate my account. Funds are still left in account balance. Please help.?

[chukdefatey]

---

@karenphillips wrote:

---

@Triguy wrote:

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that you have. 

---

I think this worked. or maybe its just because its after midnight now? but i entered the vouchers sunday night around 8:30 so assumed it would definitely work by monday but it didnt work all day monday....not sure? but anyway its working now. thanks for the help people!

---

 If it went through after midnight then it's a good thing because your 30 Day plan begins from the day your plan goes into active status. 

[karenphillips]

---

@Triguy wrote:

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that you have. 

---

I think this worked. or maybe its just because its after midnight now? but i entered the vouchers sunday night around 8:30 so assumed it would definitely work by monday but it didnt work all day monday....not sure? but anyway its working now. thanks for the help people! 

[karenphillips]

---

@stonechucker wrote:

What is the status of the plan, have you run out of data,, and wish to renew early?

---

plan is expired, needs to be renewed so i went to the store and bought 2 vouchers but when i entered the vouchers the money went straight to my account balance and still says my plan is suspended. when i click on the reactivate button it just asks to enter another voucher or cc. i am unable to use my account balance to reactivate my plan which i find strange..?

[karenphillips]

---

@Anonymous wrote:

---

@karenphillips wrote:

---

@ChuckYeah wrote:

I'd normally say, make a payment of $1, and click reactivate, but I'm guessing you don't have a cc on file or another voucher on hand. Correct?

---

correct. id like to use the $74 in my account balance but it wont work for some reason my plan is only $50 so i mean it should come out and reactivate my plan automatically right?

---

Triguy mentioned the lost/stolen procedure earlier. See what happens.

---

just saw that post. i just tried that. im going to wait a few minutes to reactivate. i will update if that works or not.

[karenphillips]

---

@GinYVR wrote:

@karenphillipsTry switching to another plan? (Click on Change Now).. I am assuming your plan is inactive.

---

tried that multiple times. very frustrating. i clicked on a similar $50 plan and it wouldn't switch the plan. glad it didnt work though. because it showed a message at the top saying if i switch my plan i am unable to use account balance to top-up. so unfortunately that isnt an option for me.

[Anonymous]

---

@karenphillips wrote:

---

@ChuckYeah wrote:

I'd normally say, make a payment of $1, and click reactivate, but I'm guessing you don't have a cc on file or another voucher on hand. Correct?

---

correct. id like to use the $74 in my account balance but it wont work for some reason my plan is only $50 so i mean it should come out and reactivate my plan automatically right?

---

Triguy mentioned the lost/stolen procedure earlier. See what happens.

[GinYVR]

@karenphillipsTry switching to another plan? (Click on Change Now).. I am assuming your plan is inactive.

[karenphillips]

---

@ChuckYeah wrote:

I'd normally say, make a payment of $1, and click reactivate, but I'm guessing you don't have a cc on file or another voucher on hand. Correct?

---

correct. id like to use the $74 in my account balance but it wont work for some reason my plan is only $50 so i mean it should come out and reactivate my plan automatically right?

[karenphillips]

---

@iliketotalk wrote:

@karenphillips try rebooting your phone a couple of times, flip in and out of airplane mode does that help?

---

tried that and tried airplane mode aswell. nothing

[karenphillips]

---

@toxicfire wrote:

@karenphillips So your money is still sitting in account. Go to main overview and there should be a button to click that says reactivate. Do this and turn phone off and back on and you should be good to go!

---

@toxicfire does not work. asks for another voucher or cc. unable to top-up with account balance for some reason. turned phone off and on too.

[stonechucker]

What is the status of the plan, have you run out of data,, and wish to renew early?

[Triguy · Accepted solution]

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that you have. 

[ChuckYeah]

I'd normally say, make a payment of $1, and click reactivate, but I'm guessing you don't have a cc on file or another voucher on hand. Correct?

[computergeek541]

---

@iliketotalk wrote:

@karenphillips try rebooting your phone a couple of times, flip in and out of airplane mode does that help?

---

I could see that possibly working if the plan was shown in the account as active.  I'm not sure that doing anything with the phone itself could affect the payment system.

[iliketotalk]

@karenphillips try rebooting your phone a couple of times, flip in and out of airplane mode does that help?

[toxicfire]

@karenphillips So your money is still sitting in account. Go to main overview and there should be a button to click that says reactivate. Do this and turn phone off and back on and you should be good to go!

[karenphillips]

@iliketotalk i tried that. Asks for phone voucher or credit card. Unable to use $74.00 in my account balance to reactivate my plan which is only $50

[iliketotalk]

@karenphillips hi did you go into your self serve account and press the reactivate button?