[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Data Add-on
I have 7 days left in my 30 day term and I've used all my data. If I add an add-on with more data but do not end up using the entire amount, will I lose the extra data when my term renews?
Resolved! how to save battery in my tablet when the sim isn't in it?
I noticed that my tablet still connects to the cell system even when the sim card isn't in it. I can't do anything cellular (but it does look like I might be able to make emergency calls??), but it has little bars to say how strong the signal is and...
Resolved! Samsung s8 Data toggle not show for quick access
Hello Team, I checked and try to find data toggle for my Samsung S8 canadian version, how ever I have to do manually from network settings each time. How to add toggle when we swipe down,like wifi or flight mode quick access?I would appreciate any...
Transfer data from one account to another
How can I transfer data from one of my active accounts to another one of my active accounts that I don't use.
Oh no! It looks like something went wrong, but don’t panic.
Been trying to change my old sim card to a new sim card, but this blasted error keeps on showing up all day.
changing plan is not working
I am trying to chnage my plan but I keep getting an error and blank page , you need to restart yoru server or fix the issue.
Plan expired, amount due: 0
My plan has been expired and when I try to reactivate it doesn't give me an amount due or let me top up my account. I get an error screen most times that tells me to log out and try again (which doesn't work). Nothing involving the changing of my pla...
Koodo data breach
https://www.iphoneincanada.ca/carriers/telus/telus-koodo-data-breach/ The Koodo email reads:"On February 13, 2020, an unauthorized third party using compromised credentials accessed our systems and copied August/September 2017 data that included your...
Resolved! Self-serve login disabled while account valid until tomorrow
Hi, I tried to use autopay to credit again my account just before the 90 days inactivity deadline (I was abroad so I removed autopay). My account is valid until March 7th and I have to pay by today March 6th to reactivate my account. After reading ad...
Resolved! add on: 400 min of international calling not working
I purchased 400 min of international calling along with 1 GB of US data for my daughters cell while she is in Florida. The Data is working but i can't call her and she can't call me. Cell phone has been re-set and both of us have tried adding a 1 the...
Resolved! i ported my number 1 day ago. When someone dial get message "1 UT 1 person you are calling is unavai
i ported my number 1 day ago. When someone dial get message "1 UT 1 person you are calling is unavailable. My phone can receive texts, text images, and also surff. I can also initiate calls ok.But i cannot receive calls. Which is very strange. Can so...
Clarification re: unlimited international texts
It says "Unlimited International Text and Picture Messaging" so does that mean video is not included? Also, does this mean I can send and receive texts from any area and country code at all and it is included?
HELP
hi, i have had so many problems with phone company's, can you give me the low down on everything and why i should consider this company?
Resolved! International Talk Add on
If I purchase a US roaming talk add on and I already have International talk add on, can I call England or international destinations as if I am in Canada from the States?
top up
I topped up my phone twice in the last few days and it is telling me that my account is suspended
Resolved! Amber Alert. Ma5 2020
So Mar 5 amber alert goes of. So I acknowledge this alert, So I acknowledged this alert for everytime it come onit keeps on going of. So I shut the phone of. So everytime I turn the phone on I keep getting the alerts. It just does not stop. No matter...
Resolved! Transferring a phone over from Virgin Mobile & Retaining Phone #.
My girlfriend is currently with Virgin Mobile and I have a few questions that are all somewhat related to making a decision. 1. She has an iPhone 6 and the battery life is starting to be a little wonky. It will be at 35% and suddenly drop to near ze...
Resolved! Plan Upgrade
Hello,I wanted to upgrade from 15$ plan to 25$, but there was a note saying I will loose any previous promotions if I upgrade. My current 15$ plan had a promotion of 5$ off for 8 months. Is there a chance to upgrade to 25$ plan and keep that -5$ disc...
Call Audio Degrades Rapidly
Hey, so I just signed up for Public Mobile yesterday and made my first call, and something really strange happened. At first, the call quality seemed great, but I noticed that if the person on the other end of the call spoke for longer than 3 seconds...
moderator response time
Hi i sent two private messages to the moderator team asking for help on Saturday 29 Feb (5 days ago) and have not recieved a reply. I'm way outside the average response time, what should I do?
Data usage??
I get messages saying I have used 95% of my data usage. I ONLY use this phone for an occasional phone call. I do not text, message, play games or do anything other than as an emergency phone. Why am I being told that I'm using data, when I'm not ?
unlocking my samsung
I am trying to unlock my Samsung and can't submit a ticket. It won't let me click next even after I filled in all the info.
Data
Hey,So ever since I got on this plan just under a year ago, when I turn on data ir never works on Instagram and Safari? It works for nearly any other app. I make sure I turn it on for Instagram and Safari in my settings but then I open Instagram, see...
Resolved! Suspended account, with up-to-date payment not letting me make a payment
I recently lost and replaced my sim chip in my phone, but the account is still marked as suspended. I have tried other payment methods but the account still doesn't want to activate or accept a payment...
Resolved! I don't have data :((
my data doesn't work. it's said that my data had been used up, but i don't have the data from the very first day of my monthly plan. so it's impossible that i would use up my data since i never had them.i received a message from public mobile saying ...
Resolved! I ported-in my number to Public Mobile and I can't receive calls for the past 7 days
I can't receive calls.Public Mobile says the port is complete, but it clearly isn't.It's like it's half way stuck.I have rebooted my phone MANY TIMES with at least 10 minutes wait time.Public Mobile isn't doing much to help.Please help.
Resolved! Going to Vegas today
I have the 40 dollar plan, here is what i forget . does that plan cover my data if i am not connected to wifi while i am there, and can i already text while i am there,I realize i can not call out but do i get a call in thanks i need to know quick, $...
Resolved! Need a PUK code
I went and called my service provider, but they couldn't help with this. They said it'll cost 10bucks which I don't have to get a new SIM card. Although I told them all my phones is it needs one of those PUK codes and it'll work again.
Not able to make calls since yesterday
Hey, my wife and I have not been able to make calls through our phone since yesterday from Regina, SK. Does anyone have similary issues?
