Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I've been with Public mobile for a few months (and signed up for autopay) but this month payment wasn't taken from my card (my card details have not changed). I tried to enter my card manually but still I cannot pay my bill and my service has ...
I have been receiving harassing phones calls for a year now from an unknown number. I am ready to get the police involved to have public mobile pull the phone records and trace the number(s) that have been harasssing me. I have never had to deal wit...
8 gb? For one month and the second month you will be charged for it and will not get any data. CCTS complaint has been made obviously for this and support being this response only “ you used up your data” bull**bleep** and that’s enough. Wasted my l...
Hi, Where do I get my pin number? There seems to be no option for that anywhere.
New plan..3 weeks now phone works great, Wifi is great but cant access my 500mb montly free data. Help
Messaged modorator team several times and get no solutions. They said they can't find her account. Now they are not even replying my message. Anyone else has similar experience?All she wants is to refund her money charged in October. Is it that diffi...
@CS_Agent Can you please help me change my expired plan? Currently on a $35/mo plan which is inactive, and I'd like to change it to a $10/mo plan while traveling just so that I can keep my number. I need to do this by Dec 17th to avoid losing my numb...
I have a sim, my phone is unlocked, the sim card is inserted. I activated the plan. I set up an access point (but can't find the instruction to check it is correct). When I send a message, it just says sending. The phone says emergency calls only. ...
I have auto renew turned on for my monthly plan of $40 for 4.5gb. I updated my plan to $45 for 6gb and selected the option to renew to that plan on the next renewal. The day came for my my auto renew but it didn’t renew my plan and my service got cu...
Last few weeks, my phone's location service has been very inaccurate and jumpy. I have an iphone 6 and it was great before. On any navigation app, my location is shown away from where I actually am an it keeps changing. It also doesn't match the dire...
It's been over 3 weeks now and I'm not sure it's coming at all.
Hi All I recently had to cancel a US roaming add on, after this happened, I could send texts, but realized a few days later I couldnt receive them. Looking at the board, a bunch of people have had the same issue after a US roaming add on expired, and...
I got a call from public mobile saying that my address was incomplete and it resulted in issues with porting my number. I have been having reliable service. How do I followup with their call?
when trying to use my sim card in my virging mobile lg g4 phone it requires a pin. what can i do?
Hi, I received a text about payment has not received and I am on autopayment. I checked my online account and realized that my plan has expired as of November 10 2018. I was wondering can someone look into this for me? Thank you!
Today I was about to use my phone but then realized there was no call service. I have set up my account to auto pay. I have also recently renewed my credit card so I tried to update the new information. However I keep on getting the unable to process...
I have payed for my plan, my accound shows a zero balance, yet I'm unable to use data, send text messages, or make phone calls. What can I do?
Transferring from a Koodoo prepaid account to PM, have followed all the steps and am unable to port my phone number. If I try I just get "We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you enter...
hi, I want to change my plan to $10 50 mins and 50 text, however, self serve account is locked. Can you please reopen it.
Anyone here who had a refund request? Were you able to get it? Last month, I bought a public mobile sim but it was not compatible with my phone coz its from overseas. So I cancelled it, processed thru Walmart store where I got the sim. Then I just pu...
I have been on the 90 promo plan for approx 2 years now, I was still charged the normal fee but at the same time was also charged an extra $109 and now there is a lot of extra funds in my account. It was an autopay so I have no clue why I was charged...
I paid my bill and my account says active but I cant make phones or texts
just activated my phone and it says network locked. please help
My service was suspended due to non-payment approximately 30 days ago. What is the time limit on porting my number to another carrier? Or am i unable to port a number for a non-active account?
Hello Community, My old phone that I had with Public Mobile stopped working so I got a new phone. The SIM card fits in my new pnone and would like to port my number over. Can a Moderator please help? I messaged the Moderator Team Thursday but got no ...
I don't know my password for self serve and I need to update my credit card info asap (it expired) can any mods help me? im currently locked out of self serve for trying too many passwords.
I just joined PM over the last few days and just wanted to relate my positive experience. I switched over from Rogers in two stages. I had a Share Everything Plan with my main line and my wife's secondary line. My wife went to the local Walmart in Ne...
Hello everyone, long time Public Mobile user here however I am having difficulty accessing my account on the Public Mobile site. I am trying to up my plan however I can not remember my password or my security question. Apparently I am supposed to c...
I signed up yesterday and have tried everything to fix it in this community.I can make calls but not receive them. I also cannot send or receive text. I've sent a message to moderator with no response.@CS_Agent
Just wanted to share with you my amazing first day on Public Mobile!I'm a fresh transplant to Canada, in Halifax for a few days to rent a house and register a Canadian phone number before I run back to the US to wrap up affairs. Having a Canadian pho...
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