Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,My payment is on the 15th of the month but I see charges on the 12 and 13th of the month. I don't understand why.I did make a change to my plan (downgrade to the $15 plan a few days before the due date) but I assume the new plan to have started on...
Hey, I am looking to switch over from Telus. I was wondering if I should wait for Black Friday sales or do it now and get the $10/6 months. I'm probably signing up for the $40 plan as I usually don't need anything over 4GB for data. I've also seen th...
hello,i have done the rechage of 15$ wit tax it was 17.25$. also i have done top up of 10$ . but till today the rechage has not been done. i feel i got cheated by the company. i have attached the proof below. Because of you people the interview for m...
I just signed up with Public Mobile on the 15th of November.The $10 off promo hadn't been posted yet when I activated my account - will I still qualify for the deal? There's no discount showing on my account page - will it show up later?
I suspend the service at end of October, It is suppose renew around Nov 11, when I resume my service on Nov 17, I found there is no community reward showing on my account, but I got October badge, and also it shows "plan expired" , So I made a paymen...
I was going to travel in the US and purchased Add ons and was charged $23 dollars. the one time fee of $2 was also on top of that. When arriving in the US my texting told me that my current plan does not include US Roaming text messaging...... lookin...
This month i payied 31$ but every month from 9 years i paid 24$ .why now i paid more
I am not getting any new Voicemail notifications (or the little red icon) when a voicemail message is left for me. I can call in to check my messages and receive voicemails, but am just not getting any type of notification saying that it is there. I...
Hi there,So im having issues with my data. It was paid for on November 19. Im currently using the $180 15GB, 4G LTE/90 days plan, the old plan which is no longer available to new customers but old customers can still have access to it. It shows that ...
I ordered my SIM card from PublicMobile website, which arrived today and I was about to activate a new plan. I started with Step 1 "Let's get started" filling out SIM Card Details, Account information, so on. I submitted and went to Step 2 "Phone Num...
I live in Canada. If I get a call or text from a US number or if I call or text a US number while I am in Canada do I get extra charges for it?
Hi. I purchased a sim card on November 12, 2019. I haven't received it yet. I looked at the confirmation email and it shows my address as incorrect. I have since edited by address. So I would like to know if I will be receiving my sim card short...
If you have issues, remember to restart first. This help out some issues with service and other issues and electronic devices.
What happens when you reach max data? Do it cut off or is there additional charges?
While unlocking my phone I hit the dismiss button accidently. Now I am not able to get the prompt again to enter the unlock code? How do I get back the prompt to ask for unlock code again? Help. Does public mobile block the phone? If I put the SIm i...
Got a public mobile prepaid month to month plan in Vancouver and then moved to Banff... Now that I have to make my next payment, it won't let me do it online, card details completely correct but still nothing. Any tips? Thanks
Are there any cheap plans for kids that only have talk and text NO data?
My Plan Gives Me Picture Texting BUT it has NEVER worked . I have tried & enabledEverything possible including going to a phone Tech person who also doesn't know why not ..I have an LG G4 & it worked when I was with Telus & Koodo ...
Hi I'm interested in a Dual SIM, phone from overseas. The manufacturer has given me the networks, it's compatible with.(below*)Network:GSM900 FDD-LTE1700 WCDMA850 WCDMA1900 TD-LTE 2555-2655 WCDMA1700 FDD-LTE900 FDD-LTE 800 TD-LTE 1880-1920...
Considering changing my plan from the $35 monthly to the $25 monthly. I currently use autopay and have accumulated $9 per month in rewards ($2 autopay, $1 loyalty, $6 referrals). If I changed my plan I think I would be paying $16 monthly. Am I corr...
I bought the 10 day $20 U.S. roaming plan on 2019-11-17My usage shows as follows:Data & Add-Ons / Amount Used1GB Promo 0 / 1024 MB500MB + 500MB at 3G Speed69.584 / 1024 MBUS Roaming - 250 MB Data (10-day) 0 / 250 MBPhone and text work great but data ...
I am trying to figure out my monthly data usage as I think I should change my plan from the $35 one to the $25 one. I can see my currrent usage for this month but want to know approximately how much I use each of the past few months. Is there any w...
Why can I not port a number from koodo prepaid service?
HelloOn the description of the plan it says that we can get $10 off the $40 plan for the first 6 months. I have already started my plan in a store. I was wondering has this $10 already been taken off, so it would have been a $50 plan. Or does this pl...
My SIN card is locked asking for PUK code
Just got my public mobile account with area code (672) in Vancouver. I tried to get into voicemail when holding 1 from dial but it shows wrong voicemail mmi code. Went into the settings, and there is no number stored for voicemail. What is the correc...
I have an unlocked iPhone, and an unlocked iPad. I am wondering what would be the best plan to get. I wish to have the same phone number on both devices, but wish to have call / receive on both devices, and 4.5 GB download on each device.
I've purchased this add on. If my monthly minutes run out, will I still be abe to make and receive local calls using this add on?
What PM Plans have messaging? Does 35$ and 40$ plnas have messaging?
