Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a friend who is looking for a cell provider... and I told him about PM. I personnaly have a very good plan, 90days, 6gb LTE, Province unlimitted for a cheap price...My plan comes from a promotion like 2 years ago. Would it possible for him to...
Hi,I just received another message from PM saying they extended the $40 6GB promo.However, the message didn't say the deadline to join?Can moderator clarify what is the last day to get this deal?@CS_Agent Thanks
Just got this message. They are really trying hard...in case you forgot...
Hi,I did a search for this topic, but couldn't find recent info (so sorry if it is a repetitive topic). My boyfriend (which I brought to PM) told me he had a call today from Koodo. They tried to convince him to go with them... and told him that PM is...
Hello, I have an LD add-on but it's not getting recognized. I made an LD call yesterday and I was cut-off mid call with an automated message about not having enough LD minutes. Could someone here with a similar expernece or from @CS_Agent help me? Th...
So I went to change my plan to a 30 day for the time being and opted for a $52 plan rather then the $195 I was on. I even topped my account with the difference for that plan and it was supposed to take effect today. I logged into my account to make s...
I'm almost out of data for the month. My original plan was with 1GB of data, but I topped my account with enough for the 2GB plan and selected that, but unfortunately it only went through as the 1 GB plan. Now that I'm halfway through my billing cycl...
Who’s staying?
I have a problem simlar to that posted here:https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Overcharged/m-p/204043#M14167 I have completed this back in january, but calculating, only now have I realized that I have been overcha...
Hi there, I have switched to PM from R****s and since then I have stopped receiving Text messages from auto services like my Alarm company, Monitoing systems, etc.These are text messages that would get generated when there was a event and I would rec...
I understand your frustration I’ve been trying to fill out the activation page and when I fill it all out I hit continue and it seem to go no where I tried for cpl hours last night and again this morning I’m beginning to think this public mobility i...
Hi,Ran into something unusual trying to activate a new SIM card on the $30 promo plan. When confirming everything, the page showd an amount due that was correct for the 30 day plan. However, it also said that my renewal date was 90 days ahead in tim...
I am not getting any network on my phone as well. Work fine til around 6ish MST, suddenly lost all connection. Calgary area. Please help
today phone is not working both get a call and send a call from afternoon.Novascotia has heavy wind. that's why??everyone has this problem???or just my phone has that problem?how can i prove it?? I can't call public mobile and there is no shop for pu...
Wow first time I go to use this service and there site is not in operation real great can’t even get to register my SIM card
Hi, I'm unable to reset my Public Mobile account password. I have entereted my email but it's not sending me a reset email that seems to work. Please help.
When will this introductory $30 price end for the 1GB DATA, UNLIMITED TALK & TEXT?
I am having problems keeping my personal Hotspot on. I have an IPHONE 6 and an IPad. I have the Personal Hotspot turned on permanently on the phone. In order to get it to show as a Wifi connection on the IPad I have to go into the iPhone Personal ...
I have been able to use mobile data and send/receive picture messages no problem since I started my service almost a year ago. My plan is paid for until late April. And I still have over 800 MB left in my prepaid data bucket (I purchased those prepai...
Hi guys.Is there a way to get more than 15G/90days? What if I need, say, 10G/month? It would be 30G/90days, btu the biggest option when creating a plan is 15G/90days. So, is there a way to get more? Thanks,Igal
I need help portin my number from koodo prepaid. what do i do?
Hello Mod, I will need your help, my autopay didn't work and have put my account in suspended status. I tried to manually pay using two different cards, and get the same message "Unable to process this transaction. Sorry, we are unable to verify you...
Im trying to port my number from Koodo prepaid to PM and the port your number option doesnt work. Please advice
I tried switching today but I only have a health card. Ibdont have a drivers license and I'm waiting for my passport to come in. Is it possible it can be extended or I can talk to someone that can help me switch?
does anyone know if its possible to access the call settings like call forwarding on selfeserve
Hello! Like many others, password reset button does not work for me. I cannot remember my password, and therefore I cannot log-in. When I try pasword reset, reset email is sent a week after and the link is expired by then... My credit card will expir...
My friend is away and I need help with my phone.
Has anyone inquired about $0 phones with a reasonable Tab with the $40 with 6GB plan? I'm thinking the only phone that could possibly work will be the outdated iphone 6 or SE. Original text offer says that we might qualify for a $0 phone with that...
I received a text message from my own phone number that asked me to call it (a linked phone number), which I did, and the call went to the last number I had called. Is this a scam? has my account been breached? If so, is there anything I can do? Than...
Hey @CS_Agent, I tried porting my number over to Koodo. Unfortunately, I tried using their self-serve portal to port my number over, and it didn't work. I then called into their call centre, and the call centre staff said that PM is not letting Koodo...
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