Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1872 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30241 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41995 Views
  • 185 replies
  • 29 Bravos

Want to change plan at next billing, but postpone

I hope this isn't too convoluted. A friend is on the $10 plan and wants to move to something more robust. I said it's easy, just pick a plan and tell it "next billing date". Simple enough, right?  The wrinkle is they will be going on vacation about a...

ottawa by Model Citizen / Citoyen Modèle
  • 1273 Views
  • 19 replies
  • 0 Bravos

Resolved! Some help please I need to unlock an old PM phone

Hi I'm a long time Public Mobile customer and need help unlocking an old Public Mobile Samsung phoneI want to give it to my son he has an phone service with the other guys LOLCould somebody please lead me in the right direction thank you in advance

Tiny75 by Great Neighbour / Super Voisin
  • 1194 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan cannot be changed

Hello,I used to have Province-wide talk plan for 25, then one month nothing and now I would like to change it and pay for 10 CAD Plan (Canada-wide talk 50 min + International Texts 50). The GUI have a button that does not work. What can I do to react...

jakubf by Great Neighbour / Super Voisin
  • 928 Views
  • 3 replies
  • 0 Bravos

NO SERVICE AT ALL after porting (not even text)

Today, August 26 @ 5:00 PM EST, I went to Walmart and got my number transferred from Fido to Public Mobile. However, as of right now (10PM EST), I do NOT have service. I cannot call, text, or use data. I did not even receive any welcome text message....

kwquach by Good Citizen / Bon Citoyen
  • 2208 Views
  • 11 replies
  • 0 Bravos

Disabling Voicemail

My plan is voice only and voicemail included.  How can I disable the voicemail feature?

fk8338 by Great Neighbour / Super Voisin
  • 1544 Views
  • 8 replies
  • 0 Bravos

Resolved! Walmart STC ON

Just want to share a positive experience at a Walmart. Yesterday, a family member and I went to Scarborough Town Center, ON.  We went to WOW boutique first, and were told they were out of stock of PM’s sim.  Then we went to Walmart and the two guys t...

Pound by Great Citizen / Super Citoyen
  • 1925 Views
  • 5 replies
  • 10 Bravos

Resolved! Question about the Koodo Deal

Hey everyone, I realize this might not belong here, but I thought I'd ask anyway. I got the text message offering 8gb for $40 with Koodo, but part of the plan has me confused. It says it gives a $15 per month discount for 12 months. Is that on top of...

JeremyMac by Great Neighbour / Super Voisin
  • 2552 Views
  • 10 replies
  • 0 Bravos

Virgin to public mobile

Hi there I would like to ask how to get help from the moderator about my problem in porting my virgin number to my public mobile number, I did mine using the procedure in my account and then my virgin mobile number got cutoff and were not successfull...

Manroyd by Great Neighbour / Super Voisin
  • 1189 Views
  • 5 replies
  • 0 Bravos

I am locked out of my self serve account

My password doesent work and i tried to reset it multiple times with no email coming to my account to reset. Fix this please as i have been trying for weeks.

Bolimear1 by Great Neighbour / Super Voisin
  • 950 Views
  • 3 replies
  • 1 Bravos

Resolved! Verify and changing PIN

How do I verify and/or change my PIN? Raymondi

Raymondi by Great Neighbour / Super Voisin
  • 1590 Views
  • 4 replies
  • 0 Bravos

refer a friend rewards missing!

Hi thereI have notice in my rewards that i am not being rewarded for friends referral despite my referral still being active. Please suggest who should i talk to about that Regards

GP816 by Good Citizen / Bon Citoyen
  • 754 Views
  • 5 replies
  • 0 Bravos

International Text Agreements

Hi all! Can anyone point me to Telus international texting carrier list agreements? It used to be on their site but can't find it anymore.It seems that for one carrier I sent text it's only working one way (they get my text from PM, but can't respond...

Resolved! Ontario-only talk add on?

Is there any talk add on for Ontario only? I need less than 200 minutes and don't need it work in the rest of Canada or in the US. 

Jasok by Good Citizen / Bon Citoyen
  • 1275 Views
  • 7 replies
  • 0 Bravos

Resolved! Cant activate SIM card

Hello, I've tried setting up an account with Public Mobile. Everything went fine until I tried to pay and I received an Acttivation error. The message says: "Unable to Process TransactionSorry, we are unable to verify your card at this time. Please e...

tanim10 by Great Neighbour / Super Voisin
  • 1260 Views
  • 4 replies
  • 0 Bravos

New Subscription, usage SMS very wrong

Hi,I signed up for PM yesterday and haven't left the house since then (I've been on wifi since then). IE: 100% of my data usage has been on wifi. Today I received 2 SMS messages within a minute of each other stating that I had used 75 and 95% of my u...

crossix by Great Neighbour / Super Voisin
  • 1088 Views
  • 6 replies
  • 0 Bravos

Koodo to PM

Hello, I was able to to create a port request which disabled my previous service with Koodo post paid but my number hasn’t been pushed onto my new mobile in 24hrs. It said to contact the community for assistance.  I believe it may be stuck, and requi...

Mikek25 by Great Neighbour / Super Voisin
  • 370 Views
  • 1 replies
  • 0 Bravos

Why I can't get reward credit?

Dear All,  I just transfer from Telus to Pulbic Mobile. It looks like there are no $25 for me and refrals. My husband is my refrals and the old account in Telus was his name because that is the corporate plan. After transfter, the account name is min...

xiaotangbao by Good Citizen / Bon Citoyen
  • 568 Views
  • 4 replies
  • 0 Bravos

My phone was I believed hacked!

Hello @CS_Agent  Yesterday sitting at my cubicleat work, 5:48 pm I noticed my phone turned on and was calling a number then it was answered on its own !! I immediately pressed the End Call. I have never in my years of owning a cell phone has this hap...

sojos99 by Good Citizen / Bon Citoyen
  • 2177 Views
  • 18 replies
  • 0 Bravos

Got the SIM card, signed up, doesn't work

Hi,  I got my SIM card yesterday and entered it in the sign up page and thought I was all set up. When I put the card in my phone and reboot it, I get ... crickets. No data, can't call anyone,  no carrier info in the status bar. Super confused. I tri...

darylhandley by Great Neighbour / Super Voisin
  • 1951 Views
  • 10 replies
  • 0 Bravos

Credit Card problems

I've been on autopay for quite a while now with my CC, but have run into an issue. My credit card was flagged for potential fraudulent activity by my bank (false alarm, phew, card is active again), but while it was suspended, PM attempted to make a p...

jennav by Great Neighbour / Super Voisin
  • 777 Views
  • 4 replies
  • 0 Bravos

Resolved! Koodo Roaming

Does anyone have any experience with US roaming for Koodo. Is it more expansive than PM add on?

JL9 by Mayor / Maire
  • 1717 Views
  • 7 replies
  • 0 Bravos
Need Help? Let's chat.