Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So there's been a lot of people having problems starting their new accounts with PM, I thought I'd share a good story to show people it's not all bad. I started the process at around 10 pm on Wed, Nov 9th. I found this guide to be really helpful in ...
Hello community, 3rd attempt to resolve this issue of not receiving calls from Rogers network. Posted here once before over a week ago, mod was tagged. No response from anyone. Sent private message to a mod 2 nights ago. So all of yesterday passed p...
Hi, I received my PM sim card 4 days ago and tried porting the number from Cityfone on the same day. But I am still experiencing porting issues...! I tried emailing PM and was expecting to get response within 48 hours, but no response so far. I sent ...
I have tried to change my password on my account 14 times and each time your system will not recognize my new password to my cell phone account. What is the issue?
Hello, I am looking to move my phone number over from Telus. I have my Public Mobile SIM and went through the account creation process. At the end of the process, I receive the following error: "Sorry, we are unable to verify your card at this time....
Hi I am trying to activate my second SIM with new phone number. But it seems no response when I select "Choose new phone no". However, if I choose transfered from other, it does give me option. Do I require mod to help on this as well? I tried differ...
Hi everyone, I'll do as everyone keeps suggesting: @Shazia_K Very frustrating experience so far. Been trying for days now to activate 2 new SIM cards. If I try to get a new number, there is nothing in the dropdown list.If I try to port a number, I g...
My renewal date is today. I have auto-payment setup. My account is showing suspended for non payment. My rewards have been processed but the payment has not been. I have no phone service. Please help
My SIM is locked. I need a PUK code to unlock the SIM. I have sent an email to PM but have not recieved a response.I have also sent private messages to the PM Community Moderators, but have also recieved no repsonse. Please response asap as I requir...
Hi, I activated my PM sim and transfer my old number 2 days ago! Now I can make call, text and online. But I can't receive any call and text! But my old SIM card can do that! What happen with it?? Anyone help!?? I sent the private message to Mary_M a...
Cannot receive any call & when I call a local number it said:Sorry, we cannot complete your call, you do not have the required long distance add on. AND NO DATA.
Good Morning,I would appreciate some help from a PM employee to get my port for Fido complete. I sent a private message toMary_M two days ago to assist and it has not yet been read. Thank you.
Hi, I just ported over from Zoomer about 12 hours ago. I can make phone calls with my public mobile sim in, but everything else isn't working(texts, receiving calls etc..). I just tried and my zoomer sim card still works. So seems the port was not su...
I requested to have my plan switched to 90 day $120 4GB each month plan, and when i logged into my account couple days back, there was a note saying"Future Dated Plan changes Your base plan will swith to 90 day pass ($120) on Nov 10, 2016."(I even h...
Hi all, I'm in the process of signing up with PM (I've already ordered my PM SIM card), however, when validating my phone will work on the network, I'm receiving the error that mentions my device cannot be found. To clarify, my current phone (iPhone ...
I sent message to them,but no reply.Is there any customer service number,too confused.I need the number now, and cannot port by myself
Hi There! I just moved from Wind to PM and I am very happy of everything... my port went fast and smooth and I am enjoying the PM network on my Nexus 6P! the question is for my brother. he has a samsung s6 that was network unlocked by Wind, and the n...
I just signed up on the new 4GB / $40 plan with autopay. Looks like it went through. However it says my available funds is $12 and amount due is $108. Shouldn't my available funds be $120?
My phone is an unlocked Ulefone, i've swapped sim cards and providers before with no problems. I jsut signed up for publicmobile and activated my new sim. I put it in my phone and when it boots up, it asks for a PIN to unlock my phone. i tried my pub...
Can a mod please fix my port now... @Shazia_K messaged me yesterday, and has the correct information needed but my phone is still not fixed! It has been 4 days since I ported my phone. (Not to share too much information) I have a 1 year old son and n...
To moderators, I tried to activate my sim card two days ago (Tuesday) and port over my number from Chatr, but the activation failed. When I tried to reactivate, it said my sim card is invalid. I have received a confirmation email detailing my plan an...
I realize that if everyone did this, it would flood the forums, but I wanted to make this post just so that prospective customers don't see the many porting-trouble threads and assume that it's not working for everyone. I placed my SIM order just aft...
I just activated my sim card like 30 min ago and I can't seem to text. I have the data set up and I've double checked my account but when I go to check my number on my phone it says unknown. Can anyone help?
I just activated my SIM card from public mobile but I can't seem to make phone calls or receive calls. All phone calls goes directly to my voice mail. My account statement indicates I am making phone calls. I have iPhone 6s.
I just ported my number online from Rogers to Public Mobile. I can receive/sent text message and receive calls from ppl but when ppl call me it goes straight to my "old carrier Rogers" voice mail. Should I pm a Public Mobile moderator? @Shazia_K I j...
Bonjour,J'ai effectué 2 paiments de 60$ chacun avec des bons de paiments. J'aimerais profiter de la promo forfait à 40$ 4Go.J'apprécierais les ajustements dans les plus brefs délais.Merci
It has been three days since I switched to PM, just like many frustrated new customers, my phone is not working properly. No incoming calls, no texts!!! Someone contacted me to ask my account number, but after I have given them the information, NO RE...
I've just signed up to activate my SIM card. My payment has not yet gone through. I was able to click 'Finish' and to get to the login page for my account. When I try to login I receive a message that my login attempt failed. So I tried to reset my p...
Hey guys!Loving the PM life so much I have been pushing it hard on friends and family.Need SIM cards and keep ordering... found a guy selling 2 sims for public mobile. Any way to make sure they will work? Any issues I might run into?Thanks for the he...
I changed my 6GB 90 days plan to the 12GB one a week ago and I clicked chaged on next renewal (which is Nov 8th). I just logged into my account but still seeing I am on the old 6GB plan. The plan change was submitted successfully as I was still able ...
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