Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I just signed up but it is showing "No Service". I tried on an iPhone 7Plus and a Pixel 3XL and neither phone connected to the Public Mobile network. I've tried restarting the phones multiple times, removing and inserting the SIM...etc. but no...
Been trying to activate an account keep running into problems on second page. Have in RED across the top of page "OnlineActivation/PhoneNumber/LoadErrorMessage" which i don't think is good. If i click the port number box and then go back to new numbe...
Recently I replied to the post far far below. While I have not been in the position to have to suspend service and for an elderly person that I am, over my 20 years of owning a mobile device I have never had the need to do so. I have purchased nume...
I can't get into self serve to pay my bill because I forgot my password, but when I enter my email at the password reset page I get hit with the error:ForgotPassword/LoginUnsuccessfulUser_LoginDisabledIf anyone could help me out I would really apprec...
Hi Everyone, If I travel to a country outside of Canada or the US for a prolonged period of time (a few months), am I able to pause my account somehow, or do I need to keep it active? Is there a way to not pay for or have an active account for a few ...
I received the following text message (within a conversation with someone) "2504: your balance is too low" My plan is unlimited talk and text. What does this mean?
None of the phones in our house on Public Mobile updated the time change this morning. As a result we almost missed our flight. Turns out it did update once we restarted the phone but heads up to anyone else out there that you may have to manually up...
I just realized that every month my renewal date move one day earlier, hard for my to track me data usage because I set up my phone same day every month to monitor it. Now I have to change date every month.
Hi, I just helped my friend switch from Fido to public. However, a few things is off, 1, i can send test messages fairly quickly, but receiving text messages take a noticably longer time2, i can call out, but no one can seem to call me3, internet dat...
Hello, I cannot see my data usage and have not been able to use any data, so I'm assuming I'm over my limit. How can I find out what's owed/how much I'm over and pay it?Thanks so much
I am trying to set up my phone so that when it notifies me of a new voicemail and I select the notification, it will dial voicemail so I can hear the message.So far, the notification says voicemail number unknown. When I touch the notification, it ta...
We are pleased with the incredible savings on our phone bill.since we started using Public Mobile at the end of January 2020. I do find it somewhat inconvenient that since the change to Public Mobile, new texts don't always show up on my phone in th...
Salutations, i just bought a SIM card, however, when I try to activate it and start the account and service, it's claiming that it's an invalid SIM card number. I am positive I've put in the right number.
Our son and daughter-in-law recommended Public Mobile, and we appreciate the significant savings on our phone bill and the quick and helpful responses we've received to questions we've posted on the Community since we started using Public Mobile at t...
Hello, I'm new to PM (just got my number today). So far things are going well (having some trouble porting in a number from Koodo, but a Moderator is helping me out with that). So far, I'm a little confused. I was warned that PM didn't have customer ...
Official announcement: [ISSUE RESOLVED] Intermittent Impact to Data Usage Issue seems to be resolved in some areas as of 10:35 EST Seems to be intermittent *There seems to be an outage in some areas. Please don't change anything on your phone.NDesai...
I have my son and I both on public mobile using the same credit card with 2 different accounts. I set up a third account for my second son tonight and me and my other son lost our data. Any ideas?
Whenever I want to send or receive a msg on text with more than one receipient, I have to turn the data on. I don't have to if just sending to one person, why is this the case? I have double checked my mobile setting and they are correct.
Recently was locked out of Self Service as m CC expired and need to log in to update.Can't use password recovery How would I contact someone who would be able to let me back in? Thanks
Hi. I was at a Freedom store and considering their cheap plan with 250mb with talk and text for my personal phone since I use my work phone for data and most calls. I live in the city and I told them I go up north to the cottage at least 15 times a ...
I am considering getting the Alcatel GO Flip for my father in law, but this specific one is for Freedom and not the generic one. I was going to try it with Freedom and if it doesn't work well up north at the cottage then switch to Public. How do I kn...
How can I share my code for people to use? Can I share it on public mobile? Facebook? Youtube? Other forums? Anywhere else online? Or is it just live friends and family? Thanks
So I paid my phone bill after not paying it for 2 months or so & since I paid it, usually at the top where it says my carrier and shows how many bars of service I have won’t switch from searching. Ive tooken out my SIM card and put it back in, I’ve t...
