03-24-2020 06:50 PM - edited 01-05-2022 10:04 AM
Bought a phone for my mom, sign up for Public Mobile 9 days ago. Worked well until this morning. Every time calling from her phone ended up with a message saying she doesn't have long distance in her plan, and it is a local call.
Solved! Go to Solution.
03-25-2020 07:48 AM
Here are three troubleshooting techniques that will fix many common issues with a phone when certain features/services aren't working properly, consistently or stop working altogether.....
Try these methods to solve issues....if they don't work you can still ask the community for help and/or contact the moderators if the problem still can't be solved. We're always happy to help.
03-24-2020 11:48 PM
z10user4,
Thanks, it worked.
03-24-2020 11:32 PM - edited 03-24-2020 11:34 PM
We all came here for the rates. The support is all online and via this system. The people responding here are customers like you. The way to deal with company support people is to use the SIMon chatbot to contact what they call the moderators.
Answer some of the questions and ideas posed and we can further help you. Sometimes one reply can have several ideas in it. Try to go through them.
Edit: @etmomphone Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.
2. Manually add $1 into your account and restart the phone.
03-24-2020 11:27 PM
Checked phone use, does not looked like she used that much out going calls. Paid the $5 suggested by others nothing changed.
I am tired of this kind of trouble shooting. Why doesn't PM have people you can talk to?
03-24-2020 11:25 PM - edited 03-24-2020 11:26 PM
Calling has nothing to do with APN settings.
Do you still see at least the $5 you paid in attempting to buy the add-on?
Do you see the add-on listed down in your data & add-ons area?
Buying add-ons is a bit non-intuitive. It looks like you're going about buying it but the first step is just adding money. Then you need to go back and buy the add-on itself.
03-24-2020 11:22 PM
mpsdesign thanks,
I tried a few of the suggestions and it still not working.
Tried to turn off phone took out sim; buy another $5 for 500 min and no help.
Tried to follow your setting instruction but my phone does not have you setting.
03-24-2020 07:50 PM - edited 03-24-2020 07:51 PM
If you are on the $15 plan, you will eat up your outgoing minutes by checking voicemail from your phone. Use another phone to check your voicemail by dialing your number and pressing * during the greeting. Also all outgoing calls are rounded up to the nearest minute. You can use self-service to monitor your usage.
03-24-2020 07:38 PM - edited 03-24-2020 07:40 PM
@etmomphone which plan did you get? If you got the $15 plan, it has limited minutes. If this is the case please purchase a calling add-on, $5 for 500 minutes.
03-24-2020 07:01 PM
@etmomphone, was the APN settings changed by accidentally?
Correct these APN settings, settings, and restart your phone.
MMS proxy: 74.49.0.18
APN type: default,mms,agps,supl,fota,hipri,dun
MVNO type: GID
MVNO value: 4D4F
03-24-2020 06:58 PM - edited 03-24-2020 07:00 PM
@etmomphone hi is she on the 15 dollar plan? sounds like she used her 100 minutes if so she can buy the 500 min add on for five bucks
03-24-2020 06:55 PM
Try dialing a 1 ahead of the number...see if that helps.
03-24-2020 06:53 PM - edited 03-24-2020 06:54 PM
@etmomphone Try to re-insert the sim and restart her phone. Can you call her number? Can she call your number now? Try to add +1 in front of the number. Usually, this message can be simply ignored, and the call goes through.