[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! How to top up
I want to top up since I have used 100% data 3G speed. My activation date was on Aug 29, if I top up now, would I be charged again on Sep 29?
Resolved! No texting or phone
I can’t receive any phone calls and texts. PLEASE HELP
Plan change
I’m looking to change my plan but when I go to plan change there aren’t any option for plans to chose from.
Resolved! At least since Thursday, 9 September, having problems with sending, receiving calls and texts.
Since Thursday, there are lots of issues and it's the same for me and all my family who has PM service - overall 4 SIMs. The SMS don't arrive or arrive with several hours of delay - all together. Calls often don't come and we don't even get a notific...
Resolved! "You are unable to access the Web" ......
I still have data left, phone not stolen etc etc I've checked APN settings, not sure what else to do.
Resolved! Cant get code to switch to new sim
Hi my sim stopped working (tried in different unlocked phone same issue can text but cant receive) . I bought a new sim trying to input it and when I click my email it says oh no there's a problem logout and login again to conti ue
purchased used phone
Hey everyone, been a while. So I purchased a used phone and have submitted a ticket to return it. Just got it today and don't like it at all. What are wait times like for Customer a3rvice these days? Next day? Few hours? Thanks in advace Naepalm
Resolved! Accessing Online account
I set up an account for my stepmother several months back and she lost her login information. She has since lost her cell phone. I bought her a new used cellphone and will pick up a new sim card from Wal-mart tomorrow. I need to access her PM acco...
activation issue
I just finished activation and i keep my old phone number. However, my phone is not in service now.
Announcement on service problems?
@J_PM Any chance an announcement can be posted about any service issues and expected resolution? For the past few days many customers have been having issues with receiving calls and text, etc. TIA. Edit: The current map only indicates a few outages...
Resolved! Service outages
I've been with PM for under a month and for the last few days I am unable to receive and send calls/texts. They have informed me that there are outages.My question is... does this happen a lot, if so how often??? I feel bad because I convinced my mot...
phone problem
Since two days ago, I can not make a call, It tell me that I have used out my 100 minutes, but I do not use 100 minutes.
I can send texts and make calls but I can't receive them
Just as it says. I've put my sim in other phones and the problem is the same. Do I need a new sim or is it an issue with PM? Whenever I restart my phone I get a few texts that might trickle in. I have deleted a ton of old messages as well as cleared ...
Change Preauthorized Payment info. and plan change
How do I change what card is charged automatically each month? I have tried to cancel preauthorized payment and add a new card but it keeps defaulting to the old card? I also want to change my plan and don't have any options to do so when I click c...
Resolved! PLEASE HELP
My son and daughter have had their public mobile accounts for a year without any problems. They signed up when you could get a bonus 3Gb per month so they should be getting 4Gb per month total (plan includes 500Mb + 500Mb for autopay). My daughter go...
15 dollar plan with 250 mb
Hi i'm on the 15 dollar plan with 250mb, but I do not see it under my plan details and I cannot access it from phone.
Resolved! compatibility
will this phone work on Public Mobile?Samsung Galaxy A12 SM-A125F Dual-SIM 128GB ROM + 4GB RAM Factory Unlocked 4G/LTE Smartphone (Black) - International Version?
Resolved! Re: Cancel Service
I ported my number online through pubic mobile from virgin mobile. They still charged me on the next bill and when I called their representative they said Public Mobile has not cancelled the previous line. My new public mobile phone number is working...
SMS/Text and calls not working.
You can put me in with the others, restarting my phone, removing Sim, toggling airplane mode on and off. None of that worked. You guys really need to figure this out. I can send a text occasionally but I won't receive any. Like someone else said, 4-...
Resolved! Re: Transfer sim to new phone
Hi,II received a new Samsung Galaxy S7 phone and inserted my Public Mobile SIM in it and it does not connect to the network.I have called twice the previous service provider and made sure that the device is unlocked.Can you please help as to what may...
Unable to receive Calls and Texts
Public Mobile please address why a lot of people can't receive phone calls and texts. Many have left messages on these forums as well as support chats and still no response. We are currently unable to submit a support ticket as its showing an error. ...
