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Payment not showing on my account

EsterML
Good Citizen / Bon Citoyen

I just made a $15 credit card payment to top up my account, but the account balance still shows $0.00. Where has the payment gone?

2 REPLIES 2

Anonymous
Not applicable

@EsterML 

go sign in to Self-Serve, to review your history payment,
and which plan you are on,
and when your date cycle !

esjliv
Mayor / Maire

@EsterML were you renewing or activating or owing for the $15 plan?

If so, that's probably where it went.

 

Look under you payment history on your self serve account. 

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