Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How does earning points for helping PM community work? Is it one point per message sent?
Why don’t I get notifications that I got a voicemail on iPhone? With pm
Sometimes trying to look on a map.Internet is not strong enough to help meI have to look for a wifi connectiin while I have plenty of data.It is not very good specially when it is really important.
1. Cannot login with my email and password (it used to work very well).2. Cannot reset password.
Hello Public Mobile Community, I broke my Samsung and for the time being I am using an older cell that once belonged to my son. It is a One plus 2 . I can make calls, receive and receive texts HOWEVER I cannot send texts in return. Does anyone know h...
My data has not been working at all today. Is there an outage? My plan is active and I have over 10gbs left on my limit. Live 2 hours north of Edmonton.
cant use my phone cuz someone hacked my sim now asking for my puk code
I can't make outgoing call service
I can’t send iMessages without wifi. I have data
I keep getting a “UT1 number is not in service”message although I know that the numbers are valid.
HiI'm having issues logging into my account and cannot reset my password despite inputting the secure code sent to my phone. Can I please have a customer service agent reach out to me to help reset this?Thanks
How’s to get reward in the community?
Hi. I just activated public mobile. One hour after activation, 2.24 GB of data was used while my phone was on home wifi!! how is it possible?
Hi there,I activated call forwarding on and it worked for a while. Two weeks later, all of the calls went to my voicemail before they got forwarded. I tried finding a way to disable voicemail but the instruction I found only prevented the callers to ...
I am out of the country for 1 month I would like to know if I can suspend the billing for that period. Thank you
My relative (who's on Public Mobile) is having an issue with calls some times. They describe it to me as:When I am talking to someone, they are not able to hear me but I can hear them. They explained that they have talked to the same people in the pa...
I can't login to my account, I reset my password and still can't login.I want to check my account for calls and data usage.
Good MorningMy phone has been frequently but intermittently cutting out during phone conversations for the past month?How to fix this or troubleshoot the problem? Is it the signal or my iPhone?
I recently upgraded my PM plan, which will become active next week. Meanwhile I keep losing my outgoing service, is this related to plan change? Everytime I try making a call, the message immediately displays that call has ended and number not vali...
Since yesterday (April 14, 2023), I keep losing calling and texting. At times I just get a message saying no mobile network available. So I reset my network settings, but that didn't help. Now I intermittently get either the no mobile network message...
Hello allmy payment was an auto payment and the due date is today but I realized that my card information has changed so I went to my account and I corrected all information but my account was already suspended and just there is the option to pay by ...
My credit card info was hacked. It seems like it happened through this account as my payment this month did not go through even though the money was available…this is the only account i use this specific card for….i did end up setting up a new card b...
Any updates on USA roaming ?I saw a post in December saying T-Mobile was the only service Public Mobile has parnered with in the US.Is that still accurate ?
I Just got Iphone from Public mobile shop and the also send me a nano sim card how do i activate the new sim card now ??? or should I switch my Old Sim Card from my old Iphone 7 , Asking Telus which Public Mobile is a part of , first question the as...
Good morning, I'm new to this forum but have been with Public Mobile for awhile now. I just started travelling to the USA again. I have found that I don't have good coverage at 3G speed. I have bumped my plan up to 4G for the next billing cycle. Does...
