Community

Resolved! Data promos for existing customers

What data promotions are available to existing customers right now

Resolved! Sim card not working

Resolved! Cancelation

Please  how can I cancel  my account  with  public mobile?

Resolved! Access Denied and other errors

I've been trying to get help on a question regarding my formerly accepted credit card for Auto-Pay is now not being accepted. When looking in this community for answers and to even post a question I either get a ACCESS DENIED errororAn Unexpected Err...

Resolved! Re: Service not working

Hello, I have a problem receiving calls. Noone can reach me out. My phone is always out of service. Please help me out with solving this problem as soon as possible  Thanks

Resolved! payment related

For the last 5-6 months , my credit card charged around 13 cad for my 100 min plan as i am auto payment signed up. not sure why this month october charged 16.95.I transferred number to my wife and automatic payment signed up on her credit card last m...

Resolved! Account

Hello, my gf forgets her information for logging in online. I initially set it up for her and can't remember the information either. She's currently locked. Looking for some help please. 

Resolved! not listed in 411

I think when I joined Public they just transferred my settings which was to be unlisted. last agent said I need to upgrade my Public plan before I can change this. I feel this is incorrect.Any help in this is greatly appreciated,Ron

Resolved! Lost device

How do I transfer my number to Public Mobile if I don’t have my old device to answer text sent?

Resolved! Public mobile refused credit card, not for insufficient funds. Was previously on as auto pay

Public mobile refused credit card, not for insufficient funds. Was previously on as auto-pay method, then I removed it and tried to re-add it. Did the same with all my cards that public has processed in the past. Keep getting this error:  Unable to P...

Resolved! Purchasing a plan for trip into the USA

The border may open on Nov 8th and we plan to visit our son and his wife for the first time in 18 months+ for two weeks, Nov 15 to Dec 1st. Is there a PM plan which will permit calls from my cell to my wife's cell(She is working on an add on from Vir...

Resolved! Ported out to Telus, plan still get renewed

Hello,I ported out of PM to Telus before the renewal date but still saw the renewal charge got charged to my CC. I cannot open a ticket with Simon because my account is closed. What is best way to contact Moderator now?Thank you!

Resolved! Ported number today from freedom , no incomings

I  ported the number from freedom prepaid today, porting was completed without freedom confirmation text or email.I can make calls from my ported number but cannot receive calls as all the calls are going to freedom as I confirmed it by checking voic...

Resolved! sim cars

Going to florida for six months.Can i insert a us sim into phone while there and use for six monthsand on return insert my public sim card and will my account stillbe good. I plan on keeping account active while away.Thanks