We tried to process your autopsy renewal, but something went wrong

[WildBill]

I received a text saying that Public had an issue with my recurring payment and to call 611. I tried calling 611 twice, but the number never did ring. I logged into my account to check my payment method and it says my account was deactivated August 2023, please reactivate. I checked my payment info and it looks fine.

I decided to contact support but got connected to the Bot from Hell. After playing with the Bot for a while, I was offered the chance to enter a support ticket, but I had to signup for this community nonsense. After several attempts to signup, it finally recognized my new user. Although it still bitches when I sign-in that it doesn't know me.

I finally got to enter my support ticket after ticking some boxes that really don't support my situation. But I never received the verification code, so I was unable to enter my ticket.

It seems that the payment issue is on your end Public, I'm done wasting my time with your 'Customer Support', so fix your payment issue or cancel my account. If I have to waste my time getting a service to work that I paid for, I will happily take my money elsewhere.

[WildBill]

I had to use another credit card to make the payment, absolutely no idea why. The only thing I noticed was that the Postal Code format was different between the autopay and the manual payment. I tried to pay through 611 again today because it was actually working today, but it could not process the payment. So I'm suspecting it was being fussy about the Postal Code, but the manual payment form automatically formatted the Postal Code correctly.

I still haven't heard from a human at Public Mobile, not do I care to after this aggravation.

I called my bank after my phone started working again and they said they did not decline any payments. The problem seems to be with Public Mobile's payment system. They either had a glitch or their form lacks input validation.

Thanks to all those who replied.

[WildBill]

No, it says my account was deactivated August 2023. The TARDIS is in the shop at the moment, so I'm hosed.

I tried to pay them through my bank, but they don't seem to be a valid payee. 

Thanks for the other info.

[pmva]

@WildBill Do you mean your account was deactivated April 2023?  If so you have 90 days to reactivate.  Check the instructions from @softech for reactivation.  If you need to follow up on your ticket or start a new one with the CS Agent do one of these,

You can contact an agent using the chatbot.  Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[softech]

@WildBill a quick way to  resume service is to login to My Account using Incognito mode, then click Reactivate my plan and make a manual payment to quickly resume the service 

If you tried that and didn't work, or you still rather support to get back, please message them again for updates 

   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there