Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I ordered a Sim Card from Public Oct 31\22, Order #313287. I have got the order confirmed A will ago , can you please check where it is now . Thank You Bernice
I got a new sim as my previous phone was sto
I have had an issue where I can’t receive any call .My family and friends have reported trying to call me
I have had an issue where any calls I try to make either take a few minutes to be placed, or don't get placed at all.My family and friends have reported trying to call me and they go straight to my voicemail, even though I don't see any missed calls,...
I got locked out of my account. Can it be unlocked? xxxxxx@xxxxx.com Thanks! Edit by Dunkman: removed personal inforamtion
Hi, I just bought an unlocked Samsung galaxy S21 FE 5G phone. I can't use the sim card from my old phone as it's a Galaxy Grand Prime (yup!) and the sim card is a different size. Any advice on what to buy so it's compatible with Public Mobile? Will I...
I have tried all the easy fixes but nothing seems to work. I switched over from sasktel 3 days ago and just now realized that anybody whos been trying to call me only gets a busy signal. I can make calls and send/receive texts but just cant receive a...
And I don't have the "Government Alert" under notifications.Should my SIM card from public Mobile support Government Alerts? Could you help me resolve this issue? Thank you!
run out of data want to use my account
Hi. I lost my SIM card and was trying to replace it with a new one, but I don’t remember my account email address and can’t login to swap the sim.Can you help me to restore it?My phone number is (***) ***-****. Thanks.
Looking at upgrading my $25 - 3G plan and I have two options. $40 - 5GB data at 4G and $40 - 15GB at 4G. Is there something I am missing here. Why wouldn't I select the plan with 15GB?
how do i change my credit card
Probably a stupid question, but if I upgrade from my $40 for 5G plan to $40 for 15G plan, do I keep all the bonus Gigs and LD international minutes I’ve been given last few years? Guess I’m a saver. Thanks!
I have a $50 plan including 3G,10.5 GB , unlimited Canada wide and USA calling I noticed that these new offers do not include USA calling I want to know if they stop offering USA calling?
Hi, I was on the $35 3GB 3G plan. And my monthly renew is on the 15. I got the promotion message to switch to the $40 15G 4G plan. And I did that thru my account and the switch at renew date. Which was yesterday. Today I login and my account shows ...
For the past two days someone has been calling across Canada (mainly Quebec and B.C.) using my telephone number. I have rec'd maybe 20 calls a day from people so-called "returning" my calls. I've left a voicemail telling them that someone is using ...
Just switched over from Cityfone and it appears everything went fine but the SIM appears to not be working. I restarted my phone and it says "Not registered to a network" and "Emergency calls only" Removed the SIM and confirmed it is in correctly and...
I just set up this account and can’t get the network to work. Saying the account is active but won’t work. Frustrating.
Please get back to me , my email is xxxxx@gmail.com, cell phone with public mobile xxxxxxxx .name xxxxx. Every time I try to use *611 You ask for a top up which I don't understand) I've had no notice from public mobility and also I'm on auto pay.if...
Trying to make a phone call and it’s saying I have no available minutes. I have unlimited minutes.. anyone else having this issue? Very frustrating when your trying to call your child’s school. @hello_everyone
I have a basic talk and data plan and once again I am unable to send out SMSs, but I do receive them right now. This has happened a number of times throughout the course of my service with this group. Customer Support can't provide a reason for this ...
I am a new client and used a new Sim to register but my phone keeps on saying "unregistered sim" no matter what I did or do. I have tried everything as some did in the community but, like them, nothing. The phone is unlocked (samsung galaxy S6 Edge...
Trying to add 20.00 for an add on but it is telling me I have to add 93.00 for the next cycle which isn't due until Jan 1 ??
Hi All. I did a plan change to that $40 plan for 15GB from my current $35 plan last month. I charge was pre-authorized for the $40 plan, but the change didn't go through. So I paid an extra $5, the plan didn't change, and there is no credit in the ac...
So, i have a problem. I tried updating my email for my account the other day, but therewas no option to change email, but i was still able to authenticate my account via sms, bit forgot to switch off the 2 step authentication. I have switched emails...
I can make outbound calls, but inbound go right to voicemail
I received a promotional e-mail advertising a Samsung A13 phone for $199.0, when I click on Buy now the price is $259.00. I would like to buy this phone, please advise.?
Hello everyone,I recently got an email from PM, that samsung A13 is $60 off from $259 to $199 as part of black friday deal special, but when i click on the email, it redirect me to the phone page with the price of $259, instead of $199. Even when i a...
Hi, I migrated back to Public Mobile from Koodo on the $40/15gb plan a few weeks ago. However, when I make a phone call, it does not ring through, all I hear is silence. If I hang up, then redial, it will ring through, I'll hear the dialing sounds. T...
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