Community

I can't make or receive calls

I can't make or receive calls

Can’t send or receive texts from certain numbers

Switched to public over a week ago. Most of my texts will send and receive but not with certain contacts. I can’t figure out if it is the type of phone they have or their phone provider. It seems inconsistent. I have an iPhone, iMessage is on and so ...

request to Port number to new service provider submitted - please approve!!!

My new service provider has sent you a request to approve phone number port from public mobile to Virgin. Please do the port!! thanks John

Test post

This is simply a test to find out if this community account is somehow flagged.  I have tried to submit a post three times today (with 1 hour or more in between) and it will either just disappear (twice) or I get a yellow flag that says it's spam. No...

Data issue

I am unable to use my data though I have data add ons. Please help!

Can I transfer my cell phone number from 7eleven to Public mobile

I want to keep my same cell number.  I want to transfer from 7eleven to Public Mobile

Retrieve old voicemails from my family member who has passed

Hi there, I was in the habit of saving voicemails from my mother who was sick, but was not aware that they would expire after a certain amount of time.She has recently passed and only now have I felt that I have been able to go back and listen to the...

Status of Current Number

Hi, I was away for some time and want to use my normal number again. Can you check and see if it is still available to be used. It's 416-312-xxxx. Thank you. Edit by Dunkman: removed personal information

Is it possible to have a reward refunded

I activated the reward to have US data yesterday, but it turns out we will not be going to the US this month. Is it possible to have the reward refunded?

Pm says I don't have roaming.

I am trying to call my roommate. He is on PM as well. I get an error when i try to call him saying that I do not have US roaming credits. I cannot call him. I can call elsewhere.  

Phone number doesn't work--not a transfer.

I cannot call my phone (the response is "number cannot be completed as dialed"). I also do not receive texts from Public Mobile to verify my account. This was a new phone number offered by PM. Any suggestions?

US plan

I can’t connect to us and Germany.  My account shows plenty of time left.

20 pt reward

On the point section on the public moble website it says you can receive 20 points for helping the community,What do I have to do to receive this award and how do I know if I am eligible. 

Access to account

Stolen phone and forgot email so can't access my account 

Simcard

It's too wide either way

Transfer phone number to public

Trying to set up a new account and transfer my current telus number over.   It keeps saying my 10 digit number is not valid - it’s my current telus number in BC.  I also had a public account with this number previously.  Any idea how to fix?

PM it’s time to support eSim

NOT A QUESTION - just a plea to support eSim.  I’m just blown away by this.  I’m in the US and just bought an iPhone 14, because after math, I can save maybe $40-50 on the phone. Hmmmm, why does this phone not have an eSim slot.  Google…google…intere...

Public Mobile Checkout Page Issue

Hello, When I shop for used mobile phones in publicmobile.ca page, the checkout page at final step keeps adding lot of SIM card and page gets refreshed everytime and makes the checkout page unusable. please fix it.

Competitive Pricing