Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. Just switched from 4g to 5g service, but my phone OnePlus 8pro not showing 5g. Called OnePlus Canada and confirmed that it supports 5g on public mobile . They said it was a network problem, not the phone. Please advise.
hello, I need to change to the 4g 29$ a month plan.... but very annoyingly it is not giving me the option to do that even though i keep seeing it there in the plan offers, then it just takes it away from me!I need to change because i switched to a 4g...
I could not get Data coverage when I was in Bellingham USas per my new plan, I should get coverage in US please advise
After PM's stupid move removing their old loyalty program, I'm thinking of porting over to Fizz mobile. Should I deactivate my plan first and then begin the port or keep it active?
I need to reset my email address.
Hello,I am a new customer transferred from videotron’s on this afternoon March 18 2024. My problem is the number is already transferred to Public Moblile, it can be text the messages for other and received the orher cellphone messages, the number ca...
Just tried logging in with cell phone it says Subscription not activated... im sorry this is not working..... what can we do here now?
I got charged two times
I saw something about $34 a month can/us 50g data for existing customers. Is this right? When I go to my account this plan is $39 a month.
i have a question about the new rewards ,my plan$13 ,i have $2 autopay $5 referrals and $5 loyalty .so if starting the new rewards I will lose $2 autopay and $5 loyalty each month?and I will be pay $13-$5referral +tax?thanks
I am unable to log into my account because my phone was stolen and the email associated with my account is no longer in use. Can I change the email associated with my account?
Hi, is it possible to get a customized mobile number from PM app? Is it even possible?anyone knows?
I've seen a handful of threads on this, but none with any conclusion. VoLTE does not work now that I'm on PM. I realise that my phone (Samsung Galaxy S9 - model SM-G960W) is not officially on PM compatibility list for VoLTE, but it's strange that V...
I need to change Pre-authorized paymentsHow can i do this
In my call history, it looks like I accidentally pocket-dialled a USA number. My plans does not include a long distance/US calling add-on, so I was wondering if I should expect a long distance charge on my next bill.
Hi, Trying to create new subscription. I created a user, password, selected plan, and entered sim card information. When getting to the payment page I enter credit card information, zip code and reference code. Everything checks out, but when selecti...
Free 5gigs of data
As it seems the change to the point system will enevitably cost more, has anyone looked into other options?I notice Freedom mobile has a better plan for $1 more than the plan I have now ( with the discounts)I have the 25 doller plan 1gig at 3g but wi...
Hi, I want to switch my provider to another. I just got charged for next three months. Will I get my money back?? I'm on the 102 per 3 months recharge cycle. Thanks for your help!
My porting failed, and I don’t know how to initiate a new transfer request. Help!
I cannot post or comment in the community using my computer with chrome any more. I have used this same setup for years and now my posts are being rejected by Public. Agents and moderators have done nothing for over a month. i can post or comment usi...
I was talking to a friend who is with Telus who had gone into NW Ontario, southeast of Kenora. He could not get a signal even though the Telus service map showed that Telus reached customers in that area. Has any one else had connection issues in ar...
I have two accounts under two different credit cards. One card has expired. Trying to change the expired date. Won't let me. I pay 45.20 each phone automatic. Now it is saying my subscription is 72.00. Can't change the the expired date. the advice th...
I ordered Public on March 3 but have not received my sim card It needed to be sent to the usa Ft Myers but did not get here is that the reason I have not received it yet.I responded to an email twice with no response. If the problem is that i...
Hi! I placed my account on auto-pay but unfortunately had issues with my credit card so had to get another. When the system tried renewing my payment and couldn't due to the change in my credit card details, my account was placed on hold and I have b...
I happily changed my phone number to an easier-remembered one. But now in my account I see the new number while on my cellphone is the original number. I am now sadly asking WHAT IS MY PHONE NUMBER NOW?Nobody there or anywhere! Hahahahawho can help?
Hi everyone, I recently got an esim and plan with public mobile, and now my imsg isn’t working. It’s turned on in settings and I tried resetting my phone, but no luck. Anyone else experienced this before?
Hello,I am a new customer transferred from Roger’s on March 16.I am trying to log into public mobile app but I could not receive 6-digit code sent to my phone xxxxxxxxxxxxxxxx for identification. I am using eSIM card and I can make phone call or send...
I just recently transferred my number from Fido. I am connected to the 5G network and I'm able to send texts and make calls, but when anyone tries to call or text me back I am not receiving the texts or calls. I need help, my work is unable to reach ...
