05-10-2024 11:01 AM
I changed my subscription on May 1st, but my “current subscription “ still shows the previous one. I wonder why? The upcoming payment amount seems fine. Thanks.
05-10-2024 02:55 PM
@Gemma Yes, that's the best way to do it because if you "change now" you lose the rest of the original plan as there's no pro-rating. So it's much better to "change on renewal" unless you really need an immediate plan change and are prepared to forfeit the previous plan.
05-10-2024 01:29 PM
That’s what I did. I guess it will change at the next cycle then?
05-10-2024 11:29 AM
Did by any chance you select "change on renewal", if so it might not have switched yet.
Also try a different browser if you can. When I first join PM I had issues of my usage not updating in chrome, I switched to Firefox and it work fine after that.
05-10-2024 11:26 AM
@Gemma If you selected "change on renewal" as opposed to "change now" and it was before your expected renewal date, you'll still be on your original plan.
05-10-2024 11:09 AM
maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again
If same, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437