Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
New customer and data is on and APN settings verified but can't receive photos or group chats in messages from Apple users to my Android phone
Hello,When I activated my eSIM with Public Mobile, I may have submitted the IMEI1 (for my physical SIM slot) instead of IMEI2 (for eSIM). I believe this may have caused a conflict with my other SIM card (SK Mobile from Korea), which is now showing “N...
Trying to activate sim. Tried transferring old phone and subscribing but won’t let me
I don't konw why since July 18, 2025 still now they don't release my account
Has anyone else with a ZTE WF723 been able to access VoLTE? I know someone asked the question from last year but I wanted to see if there are any updates. For reference, this is a Wireless Home phone device; I had been using the WF721 without issue b...
duplicate thread
Hello, my mom was offered a 75GB Canada-USA-Mexico plan for $35 a month. I've been a customer for the same amount of time as her, and I was wondering if I could also get that deal. She said the deal was texted to her, but no such deal was texted to m...
A few days ago I noticed that I was not receiving text messages. Texts I was sending out were received by others, but their texts to me were not received by my phone.I checked the Usage History here at Public Mobile and it is logging the texts that a...
I try to log into my account it keeps saying email and password don't match.I even changed my password and it still says they don't match. So I am doing this from my wife's phone
In step 6 of 6 of the mobile app to activate, i get this error:"SUBSCRIPTION NOT ACTIVATED"What do I do?
I can't use Google Maps while driving. a block from my house, I just get signal lost. edited by computergeek541: changed category label (unrelated to discussion about Community website)
I recently subscribed to the services. There was an error activating the esim phone number. Since there is no actual customer support, I need help. I’d like to get a refund on this account and prefer not to activate number due to lack of available cu...
I purchased the wrong data pkg and want to be refunded, how do I go about doing that
HelloI'm aware there is no service with Public for Europe. Can anyone recommend what I should do as I am with Public mobile currently?Thanks:)
my CC was expired so I updated it any idea how long it takes to come into effect
Hello Public Mobile Support,I recently returned to Canada after a few months abroad and re-subscribed to Public Mobile with a new number: ********.However, I would like to request a number change to my previous number: *******, which I had before I l...
Over the last few months I gave been having problems receiving phone calls in the early morning. Like 6am.Texts and outgoing calls work.But incoming calls either go to voice mail or are not answer and the phone does not ring or even display an incomi...
Just signed up and opted for esim. esim was not sent to me but prompted to download the app and complete there. Doing the activation process on the app.Tried telus account number and telus imei number - neither will work to activateTried resetting ne...
Hello, I live in Richmond, BC. Three hours ago internet stopped working on my phone all of a sudden. I reset network settings, restarted the device… Nothing helps. I assume it’s just outages at Telus in the region, but couldn’t find confirmation on t...
In the past year, or less, we gave our son a public mobile account. He has received numerous phone calls that we have continually blocked looking for a person named Frank. The phone calls have not lessoned, and despite constantly blocking the numbers...
UNABLE TO COMPLETE PURCHASE - SAYS PAYMENT FAILED - CONNECTED TO CARLOS AT CUSTOMER SERVICE TWICE NOW - INFORMATION PROVIDED PROVED USELESS - NO HELP -- WASTED 4 HOURS NOW TRYING TO COMPLETE PURCHASE - NEED SOMEONE TO PROVIDE A FIX/SOLUTION - THANKSP...
Can you help I activated account? I paid for a subscription and it’s saying that it can’t install the eSIM after I’ve gone to the app.
What does unsubscribing here do? Does it just turn off autopay? It makes it look like I am cancelling my account? I just want autopay off since I have money in my available funds.
“Something didn't go right while activating your subscription. Click below to contact a customer support agent.Get Support” if I can …
I transferred my Koodo number to PM where I already had an eSIM activated with a temporary number. After the transfer, I receive calls and texts on the ported number, however in the phone settings it still detects the eSIM having the old temporary nu...
HiIt's been past 5 hours for me and the phone number transfer still hasn't completed for me. I've already confirmed to the previous provide to transfer my number. I've turned off the phone, taken in and out of the old Sim card and restarted the phone...
what am I to do will I go in a q and the will turn me back on later ! I paid by voucher my atomic payment didnt take this month for some reason even when I entered it manually and now I bought a voucher went threw all the button pushing and the app s...
I need to restart my application online because I figured out I want a physical sim card rather than esim, but I get caught in a loop when I try. Read in other posts there is a number to call or other way to redo an application. ??
I have a subscription that I just paid. And now I'm stuck at "subscription not active". I was asked to create a ticket using a community account. Should I do that? does someone know how to fix this. I even tried different phone android and iphone, sa...
Unable to access my Voice messages. And also my calls are always dropping why?
