[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is Yemen included in International Minutes add-on?
Hi there,Is there a way to know if Yemen is among countries covered by the "300 International Minutes for $15" add-on?If not, then how much would it cost per minute to call Yemen directly with or without the add-on?Thank you
Number / Port Transfer Issue
Hello,I am having issues transferring my phone line to Telus. They have already initiated the transfer last Oct 3rd and up to now my PM is still active and they said they are not receiving my response to when I am authorizing the transfer. I have bee...
Accidentally bought US data Refund?
I was trying to buy data just to add on for the rest of the day and I accidentally bought roaming but then got 3gb Canadian data thru my rewards . I am not in the USA.can you please remove / refund ?
Resolved! New Account: eSIM is failing to activate and install.
Already paid for the month, downloaded the app and loaded it up. Logged in and when it tries to activate it just fails over and over and says "ESIM NOT INSTALLED".I have other eSIMs installed from travel, and they all have worked flawlessly. Please h...
Hotspot 3G only
HiPublic Mobile is 5G on my phone, however once inserted to our RV with a Winegard wifi system, it will only show as 3G. The Winegard system requires a minimum 4G, so we have no wifi (coming from cell data/public mobile sim card).All other cards us...
Disable sim card
Hii i lost my sim card. Want to deactivate. How can i do. Is there any phone number to call to services agent? Please help. I tried calling but they ask about four digit pin that I don’t have.
Forgot the email i used
Hi i totally forgot the email i used to register and i do not have access to my older phone number. Number xxxxxxxxxx thank you
US travel
Do I need to do a US roaming add on when I’m in the States. I have Hero International text on my plan, an add on of 1000 US LD mins and 500 International LD mins ? Thank you for any assistance with this question
Data add on won't work
I used points to add 1GB of data when I used all my monthly data up. It shows as available in the app but my phone just gets the "out of data/no data available/no Internet" message and then directs me to buy more data. I have submitted multiple ticke...
History
When did I join Public mobile?
suspension of phone service
If I go abroad for vacation, can I suspend the phone service for a few months? If yes how do I go about doing it and have it restored when I return?
Payment
I would like to change my credit card number
Resolved! Charged twice when purchasing 300 international minutes
Hi Public team - I purchased 300 international minutes as an add-on, but I was charged twice. Can this be refunded? I only need one bundle! Thanks!
cancel subscription
Hi I would like to cancel my subscription with public mobile with the number 403-xxx-xxxx. I now have a different phone number 403-xxx-xxxx and i have a plan with Bell. I cannot fully log in personally to this acct as my number is no longer 403-xxx-x...
New phone
I just recently bought a new phone and tried to switch the service from the previous phone to the new phone and it says transfer unavailable. is it possible to transfer from my previous eSIM to my new phone? and now if I try to use my old phone, the ...
how to change payment information
how do i change my payment information
Resolved! Out of Data?
I received a text message from Public Mobile saying my data is 95% gone. When I log into my account, I see I have used less than 1% of my data.My account also says the following two things:1. Your services are on hold due to the expiration of your su...
Reward Data add-on is not worki ng
Hello, I have activated one of my rewards yesterday and the addon data I got (1GB) is still not working.
Resolved! Lost SMS
Yesterday I change my subscription plan, for some timne, my SMS wasn't working and I missed a SMS from Interac for a money transfer, Is it possible to retrieve that lost SMS ?
Resolved! Warning that I used up 95% data allotment.
I checked my usage on-site and from app and both confirmed that I only used up 1.35 gb out of 53 gb.
Public Mobile down for maitenance with incorrect dates?
Got this notice when I tried logging in to my account and the maintenance dates are in March? Do I just read this as Oct 4 to Oct 5?
confirmation sent to old number
hi wife can't get into her account they are sending text to her old number, can anybody help? they are charging us for 2 months and we don't even have a phone with them, she ended up going with Bell because we couldn't get public mobile to work
I would like to return with you
Hello I would like to have your service back, but I would like to have my same number, is it possible? Thank you
Resolved! help needed to transfer my eSIM to a new phone
Hello!As the subject line states, I need help to transfer my current eSIM to a new phone. My plan is active. My old phone has battery issues, so switching phones. Would love to hear back from you ASAP because idk when my old phone will decide to die ...
Change from ESim to regualr SIM Card
ESIM not working. I want to change to a SIM plan. Purchased a SIM on amazon.
PROBLEM NEED HELP
Hello, I paid for a 20 gigabyte plan for $34, but $38 (tax) was deducted, and my subscription has not been activated. What is going on? I'm looking at my account right now and my $50 plan is gone, but there's $34 in my account (wallet deposit). What'...
Resolved! Constantly dropping data connectivity or really slow
For several months I have been having nothing but issues with my phone's data connectivity. Calls seem to be fine (if I stick to LTE) but data in either LTE or 5G just at times do not work. I can be sitting with 3 or 4 out of 5 bars and still it won'...
Tracking number of my package
i am looking for my package tracking number for sim card, Yesterday I had a delivery from Purolator, but because they didn't tell me when the package would be delivered and they wanted it, and they didn't even call me, unfortunately I didn't receive ...
Resolved! New offer subscriptions
How often does PM change the subscription offers?
