Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How best to handle?
Hello. I have the new Canada, USA plan. I live on Vancouver Island and I'm still roaming to USA on regular public mobile network. I turned roaming on and have 180mb data so super fast but just went through 1.5 Gb in 3 mins. I didn't think that would ...
i just switched to the PM esim plan from bell this afternoon. i somehow lost my number and it is deactivated. and now all streams of communication (text, call, facetime) are through my email. and with my email i cannot call anyone. my number disappe...
What are the steps to follow to join the community and get discounts on my bill.Regards
I'm just starting a subscription and a payment came out of my account but my account hasn't been activated how can this be resolved?? I can't afford to lose 38.00$
Can’t seem to make the ESIM card work for my new subscription. I would appreciate receiving help to resolve this matter. Thank You
I have public sim card and X company sim card. After I transfer my Public number to X company what happen to my public sim card? will it automatically got a new number so i can use it still? if not how can i make it work? because I would like to kee...
I checked ApnI checked mobile updateData is on and enough dataI can send photo,but to receive is always downloading.sms is working.Any help pls
I have posted a ticket 3 hours ago to do a manual number transfer (ticket 387042-868) but got no response whatsoever. How long does it typically take to do this? Is there anything else I should do?
Which Oneplus phones support Volte on the Public Mobile network? I have a Oneplus 10T which supports Volte but does not seem to be supported on Public Mobile (IMS registration state : not registered)
Can't seem to get the porting activation to go through from Bell - any advice?
I just tried to activate my new sim and I got an error at the end. For some reason, the support page does not open either. I posted on the forum and talked to a representative and they said that my sim card wasn't activated yet and asked me to contac...
I entered the incorrect IMEI (wrong slot) when I activated abd tried to port my number from Bell to PM.
I just activated my new sim and I got an error at the end. For some reason, the support page does not open either. Any idea on how to solve this?
So, I am trapped. The esim install failed. I have no way of logging into the app now since the app needs to send me a code to get access!!!
I need Public to retry the phone number transfer from my current provider, Bell.
I have tried MANY times to log into my account and I cannot until I enter code sent to my phone but the message never, EVER arrives. The help article I read said that after the 5 minute login grace period expires, I should click the did not receive a...
I asked the chat bot and was directed here. I am currently on the $25 1G plan and I'd like to get on the $24 for 4G plan. I've been a customer of PM for many years (new account as of recent because I got a new number). It isn't showing up on my accou...
I recently switched to a new phone plan about an hour ago which includes 50GB of data within Canada and the US at 5G Speed, unlimited Canada-US wide minutes and messaging, and unlimited international text and picture messaging.The plan change seems t...
New customer..I insert new sim card in phone..but it's saying no sim card..tried three different phones..restarted...same issue. I can't activate my new service
Hello, I just ordered a SIM card for the 50GB/34$/month plan, I just had a few questions about it1: Can I pause this plan later during May~August? I plan to resume it during September.2: Can I keep my original phone number when changing the SIM card ...
I activated my plan with a temporary number this morning and it worked fine. When I attempted to port my old number to this sim card, I received the text to confirm the switch, and the text telling me to restart my phone.When I did restart with the n...
Just confirming if $34 CAN-US plan support 2FA SMS messages to same number while I'm travelling in the US?
What do you mean that my subscription card is almost up . I don't pay any other way than by vouchers, why am I being hassled by payment plans , subscription cards etc. , don't know what your talking about I have always payed by vouchers and no other...
If I buy a SIM at a Telus store for new activation, will I get reimbursed?Otherwise, if I order it and it arrives after the promo has expired (March 4) will the Promo rate still be good? And again will PM credit me for the $10 SIM I purchased at the ...
Hey everyone,I just switched over to public mobile in the new year due to the attractive promotions that were being offered. I opted for a plan with 30GB of data at 4G speeds since 5G is not supported where I live (Yellowknife, NT), but 4G is. I ofte...
I've been having trouble sending and receiving pictures in texts. I am also having trouble adding extra data to my account. I paid for the extra but my account is still showing I'm in the red. I also just noticed an extra charge on my banking dated t...
I signed up yesterday but did not yet successfully port my number through. I am wondering if the refund policy applies to such cases?
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