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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Please help! Experience high frequent call drop.

Hi there,I have experienced very high frequent call drop. Opened an ticket but the issue still exists and no response from the ticket system…. It’s been very frustrating

Please install your existing eSIM first before purchasing a new one.

I transferred my number from Koodo which didn't work in the app and said to contact an agent. Apparently no agents are ever available through chat so I somehow ended up private messaging one.The agent transferred my number away from Koodo but didn't ...

I’m not getting text

My phone number isn’t showing up I get calls but not able to send or receive text messages

Ported number and not working

I just received a welcome txt message from Public Mobile, and still its doesn’t work after I restarted the phone. I’m able to make call out but couldn’t text out or receive any text messages, data doesn’t work neither.

Resolved! Points System Disregarding Old Discounts

Now that I got forced to switch to the PM points system will I be seeing my loyalty and referral points as time goes or do they make you start from scratch? Right now all I see are the 5 points they gave as a “thank you”. Yet I have been with PM for ...

US data didn't work

I've purchased a US data add-on but it didn't work most of the time, I couldn't get an internet connection. How can I get a refund?

I can't receive any call

I can't receive any calls it go straight to mail box

APN Settings

After changing the APN settings - with the help of cs agent - the issue of group texts and images was fixed. About a month has passed and I'm experiencing the same thing again with group texting. Not sure yet about images. Has anyone else experienced...

transfer my old Telus phone # ,

Please this is taking too long

Sim card not recognize by the device

Hi everyone!My sim card is recognized by my phone.It was working perfectly and all the sudden I realized that I don't have any conctions to my phone. I have tried everything but didn't work Thanks in advance for any suggestions.

Billing

I am not new in town . I joined Public Mobile in 2020. What happened to my rewards. I'm being charged $28 instead of my usual $20.16. What is going on?

US roaming talk and text

i purchase add on for US roaming talk and text but did not purchase the data add on.I'll need to turn data roaming off when I enter US. Will the talk and text still work withdata roaming off? Thanks

Subscription cycle

HiI've new subscription signed on May 5th. Why I have to pay again? and my subscription start April 5?I don't understand.Please check my subscription cycle.Thanks

Resolved! Cannot log in to account

I have multiple subscriptions for my family and one subscription is not letting me log in. I do not have access to the original email and when i select " forgot email" it sends a sign in link to the email that i don't have access to!! how dumb is th...

Resolved! Not receiving calls

Hi, I am not able to receive calls or texts. Is this because my number is currently being ported? I am still able to call others, but I am not receiving anything.

Resolved! Locked out of my account

I’m locked out of my account and my service is not workingneed some help who do I contact??

No network service

Went on vacation for a week and had airplane mode on. Came back today and haven't been able to get service back since I landed.Can anyone give any recommendations?

Internet

Why is my internet so slow .48 mgb

Resolved! Stuck on step 6 activation

So my payment went through, downloaded the app, logged in, went well until step 6, Subscription not activatedSomething didn't go right while activating your subscription. Click below to contact a customer support agent. I tried to contact support, b...

Resolved! Recent activation (porting) - no signal

I subscribed to PM today, ported my number from Bell, and right now my phone has no celllular signal. I am using an eSIM. I have restarted my iPhone several times.Thanks.

Currently in the USA, ported my number, port was successful, but phone does not work

Hi everyone, I am currently in the USA. I ported my number to PM from Rogers. PM called me and confirmed the port was successful. But I have not had service since I ported it over. I don't have data, nor a phone line. I am also unable to submit a sup...

Resolved! Email change

My grandma just created an account on April 10, 2024. She had an old telus.net email address that she signed up with. Because she switched to public mobile instead of telus she no longer has access to that email address. So we tried to put in her new...

Public Points gives you $100.. partnering with Neo

Hi all, I guess there are really more ways to save and earn with Public Points Redeem up to $100 this for 0 points:Get 100% cashback, up to $100, on your first purchase with Public Mobile when you sign up for a Neo Credit card.So, I just want to ask ...

Resolved! from 8 or 9$ loyalty to points ... ugh

I switched to points?!?! im a QC with loyalty for a very long time and referral and auto cc payment /// and now its here is 5 points ?!?!? i used to have 30 gig 5 g and unlimited plus over 1.5k long-distance because every Christmas they give you...

Outgoing Text problem

I had some problems with my phone today. today was my renewal it was supposed to go from $29m 20gig to a 90days 60gig plan. For whatever reason it did not renew and I lost all service. This cc was used successfully before and had more than enough roo...

activation failed

My phone shows Public Mobile, I can send phone calls but I cannot receive phone calls, nor receive or send text.

Resolved! $34 Canada/US plan include calling in US?

Hey there, I have the Canada/US plan for $34 dollars (currently on offer). It's not clear to me if this includes any calls or texts while in the US. Can anyone confirm?

Subscription

I tried to change my plan, money was taken out last month for both plans... this month the first plan payment came out again.. How do I get my money back? How do I get my subscription and plan sorted ? Please help! I'm inpatient and I kept clickin...

Resolved! Monthly Rewards Missing

Monthly rewards not subtracted from my monthly Statement. Have had an account for more than three years. First time this has occurred.

Add-ons and new plans

Will I lose my existing add-ons if i change plans?

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