Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I paid for a US roaming add on, talk/text/data. Talk and text were added successfully, but I'm getting an "incompatible data add-on" message, saying that this add-on is incompatible with my current plan. Not sure what's going on here (and the '...
I have a CAN/US/MEXICO plan, and I'm going to be traveling from Canada to the US shortly. I'd like to avoid any roaming charges. Is there a way to disable roaming ? I'm assuming my data will still work in the US, since it's a CAN/US/MEXICO plan, but ...
@CS_Agent, my phone cannot call out and no incoming as well. Says server error. Reboot already, no success.
Can someone please help me! I activated my new Public Mobile service as it showed my phone as compatible for Esim activation so I did it tonight. (however) after I paid and set everything up got the msg from my outgoing cell provider answered yes. th...
Hi All,I'm having this same issue. I tried everything suggested here and everything suggested by the customer service representative, and the site is still not allowing me to update the expiry date on my card! This is a major flaw with the website, a...
I just purchased an iPhone 12 Pro Max, and now my phone is cutting out during phone calls. It seems like everytime the person on the other end of the call makes any noise, it cuts out from my end. It sounds good on my end but is choppy on the other e...
Hi,I have been struggling for the life of me to activate my line. I couldn’t use my line for a long time, and now that I have a new phone, I'm stuck at the "activate your line" step. My new phone uses an eSIM, but my old phone still has my physical S...
I was double-billed for the month of April. I had already prepaid for April, and I was charged a second time because my plan changed, and I was only refunded 2/3 of the charge. I asked for the remaining balance, but I was ignored, so I contacted my ...
Hi all,We have a phone that we are trying to get set up as a house phone for our kids to use. It is a new number (no porting), new SIM card and factory rest phone.Outgoing calls and texts work, incoming texts work but incoming calls do not. We get a ...
@ Hey everyone,I’ve been struggling these past few days with activating my new subscription as my eSIM fails to work every time I select a new phone number (yes I have tried multiple times on the app). I’ve already paid for my new plan and haven’t ha...
Hey,Been a public user for years now, recently referred a friend (last Thursday) to Public and she is having some issues with what seems to be a stuck port.She can make out-going calls, but cannot receive calls or texts and can't send texts. When I t...
Hi,My wife is a current subscriber to Public Mobile.Unfortunately, her old SIM card in her iPhone appears to have died. The phone complains that the SIM card is broken, and cannot find it.My wife just purchased a new SIM card from a physical store lo...
i need my usage history over 90 days
My daughter can text me and receive my phone call but when she calls me It always goes straight to voicemail. Is this an issue with my eSIM?
I currently use a 4G camera to monitor a remote property and I have an auto top up plan with Virgin Plus but I need more data and Public Mobile has a plan that would work better for me and cheaper. I subscribed to a 4G plan and ordered a SIM that I a...
Ordered a new sim card april 9 and I still have not received it.
How do I remove voicemail? I don’t want messages left for me.
How do I cancel a plan that I lost the phone. Every time I try to log in it says it sent a code to my phone number which I dont have.
I got the request email and replied with yes, but when do i expect the number to be transferred?
Hello, I have already subscribed to Public Mobile and I'm trying to activate my service, but I keep getting the message "eSIM not installed" at step 6 of the activation process.I tried several times, but it still doesn't work.I'm wondering if I might...
I had a public mobile sim last year but i lost it. i got a new one but it wont let me have my old number. how do i fix this>
I bought a new phone as I broke my old one, how do I get my esim on the new phone?
Good afternoon,When trying to transfer my old number i put in the wrong account number? Public mobility said a customer agent would get to us but nobody contacted us to get the correct account number. How do I rectify that?
my husband cannot get access login in to public Mobile. He wants to pay his bill however the email that he had before is full so he can no longer use the email. He wants to pay his phone bill. His phone number is 647-xxx-xxxx and is currently with Pu...
My eSIM is locked, now i need a PUK code to unlock it
Longtime Public Mobile user with a normal SIM card on my old Android.Struggling to transfer an eSim to my new iPhone. Where do I get a QR code for this? or how do I instal it manually? Thank you for any assistance.
How to install esim
After activating new sim, and porting request, No incoming call or text even after 7 hours. Can anyone please help
I have 3 add-ons two where from previous yearly bonus. I added a $200MB add-on this April-2025thinking I would use that before my Gig add-ons.Can I change which add-on is used? Instead of my Gig add-ons I would like to use my 200mb which is only good...
I went to a Telus a few months ago and got my Public Mobile SIM. Now, when I was in my friend's town and visited his local Telus for the SIM card since he wanted to switch to Public Mobile, the Telus employee said they don't sell any more Public Mobi...
