Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just drove 1.5 hours and paid $10 to get a SIM card, created a new account because i was not allowed to switch my PM plan, paid another $21 for new subscription, and now my phone says "no SIM"
Why does my phone drop calls quite often, especially longer calls??Is that a Carrier issue?
I bought en eUsim but it is not working so I would like to use the physical usim I used right beforeI’ve tried to change usim but it says the usim is not valid
Hi everyone,I am currently on the plan (40 GB Data at 5G Speed, unlimited data for $34/month).I want to get the $29/month 40 GB Data at 4G Speed, but it is for new activations only.To get this plan do i have to leave and come back to get this plan?S...
Still waiting for my sim card and it has been 3 weeks?
can't get full access due to confirmation number going to a number I don't have access tohow do you get help if you can't get into your account
I have started the port for my daughter’s number but now I don’t know what happens next, help!
I need a new SIM card, mine got damp, I keep dropping callsHow?
It keeps sending my full access code to a phone number that I don't associate with.I want to cancel the phone port process as I do not own the phone number and choose a new phone number. I just activated service yesterday on a brand new galaxy s22+ w...
My daughter broke her iPhone and now is using another phone. How do I get her data and this plan on that new to her phone ??
Whenever I try to call back missed calls, I get this error 8b1: your call cannot be completed as dialed. I have tried entering the number manually with and without the 1, but no difference.I have tried contacting customer support no help (we keep get...
Hello, I have started subscription on May 11 2024. I transferred my phone number from Telus and have eSim with the plan. I have paid and it shows current subscription cycle will be till Jun 10 2024. There is 0 usage because i do not have any service ...
Would that apply for pick up also? I want to subscribe as soon as possible before prices for my old plan go up and im on the hook for another month. I saw that shipping can take anywhere from 3-10 business days.
I recently switched to $34.00 plan which includes US coverage and more data. Now doesn't work at all in Canada! New service offers 5G speed. Does the fact that my phone doesn't offer 5G make the difference? I have reverted to my old plan until I can ...
i need to cancel account, i didn't have esim compatibility, so have to start another account, how to do i cancel this one?
The last time PM was asked about wifi calling was April 8th. Please say once and for all whether or not you will be offering wifi calling. Many of us are stuck with a poor signal/dropped calls when indoors. Even Fido offers it.
June 5, 2024 B.C.$34 5G 50GB+unlimited at slower speed. Canada only.
Hello, I currently pay $50 per month for a Canada/US subscription but I see that it is now on sale for $34 per month. If I change to the lower cost subscription, will I lose all my accumulated add-ons? I would appreciate if someone could please revie...
I ported my number to Public Mobile but the eSIM doesn't appear to be working. Under "Cellular" it says "Add eSIM", then "Use QR Code". Also under my Primary number there is no "Network Selection". It's on "Automatic" but it's blank. I have data b...
Its been over 3 hours since payment was made, subscription still shows old cycle, however payment history shows the proof of payment that I had made today. I turned my phone on and off, put airplane mode on and off. When I call the 611 number it stil...
Woke up to my plan not renewing due to losing bank card. Updated information. Attempted to add balance for renewal. Met with error message. Attempted second time. Same message. Need phone for my business. Attempted to switch plans using new card...
Hello community, I hope all finds you well today! I recently switched from freedom esim to public mobile esim. I did not port my number until after signing up to PM. Can I now delete my Freedom esim profile? More importantly, I noticed that my publi...
I still can not send/receive image from text message.my data is turned on. my phone is redmi note 7, and set the APN based on the following: I could receive and send images before, and I don't remember I have changed anything. any ideas?
ported number from Rogers, had to call Rogers to get it going. However, can only make outbound calls, inbound calls are forwarded to voice mail, cannot send or receive text and no data.Any suggestions how to fix?
I was charged $25.25 twice on May 31. It say Automatic add-on. I don't know what it means. I do have some loyalty bonus and holiday giveaway data that I used a little bit, but it supposed to be free. I would like to receive the extra payment back. Th...
I transferred me and my partner's number to Public mobile and we're both not able to send and recieve text messages. Data and calls are working. I'm trying to send a ticket but it won't send because I'm not able to put in a sim number. The ticket tel...
Currently my phone number is in limbo. I was in the process of porting my number from Telus to PM. I had entered my porting number, account number and PM SIM#. I submitted the porting request but did not see the message until after the 90 minutes ...
My usage information is frozen in my public mobile app. Does anyone have any ideas as to how I get it to update. It’s been like this for about a week.
I have created two accounts and ported both numbers. However, the app crashed midway while porting one of the numbers. The service is working on the second line for which the app crashed, but I am unable to view anything on data. I am also unable to ...
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