Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I did this by mistake i dont want it to charge my account, on rewards i already had 15 points, and bymistake i redeem the 15 points for 15cad, can you revet this please
Why cannot a current subscriber, get the same deal as a new activation subscriber?
How can I switch to the following CAN-US-MEX plan: https://publicmobile.ca/plana9wzhuxpwpm?I am logged into my account, and although the chatbot confirms this plan is available, it is not one of the plans listed for me to select.
I have bought a newer Iphone. When I activate it, do i just enter the E-sim from the old to the new phone? RegardsKevinDeleted@gmail.com
I am travelling in florida and my phone (out of warranty Pixel 5) is broken. I need a replacement before I return to canada. Can I purchase a refurbished phone here in the US and activate it on my PM subscription with my current phone number?
My renewal date is today Jan 11th, but i lost me service. I can't text and when i call i get "no active subscription" message. My payments method is correct and the same as last month.
How do I rest my pin
How do you set up a brand new phone for a friend without a sim card he has never had a phone before so nothing to port over help please
My phone service under Public Mobile is functioning well after the number was transferred and activated. However, I am required to do subscription and activation or go to login again once I login to Public. I am not able to see My Account because I a...
Hello all, I am reaching out in desperation because I have been attempting to get some assistance yet it has been a loop of insanity because of the lack of verbal communication customer service offers. Simply I changed my sim in Mexico and my data ha...
I notice that public mobile always uses up data at 12:00am, 1:00am and 2:00am when I'm 100% sure that i'm connected to wifi and I was sleeping during those times. There are days when they subtract 100mb to 200mb of data from my plan without any reaso...
I switched to the Canada US Mexico plan on boxing day arrived in San Diego two days ago every thing worked great then some outgoing calls stopped working then all calls stopped,,texting and internet still work fine
Hi,I can't download the Public Mobile App to get my eSim because my Apple ID's region is set to Taiwan. However changing region is not an option. Can I get the eSim through here?Thanks,Elaine
Hi, I lost my e-SIM and cannot add it again because Public Mobile's website doesn't allow me to log into my account without entering the code it sends to Public Mobile phone number, which I lost...How do I solve this? Thanks.
Hi there! I'm having issues receiving texts from my work, they are a bell provider. I'm with public. When they were with Telus, there was never any issues. What can I do to fix this so I'm not missing out on work?
The description for the 35CAD plan states it is for Quebec residents only. I live in BC. Can I purchase and use it for 35CAD in BC?
I accidentally entered a Digit incorrect when requesting to transfer my phone number. I can’t finish my account confirmation because I can’t receive the SMS, as it’s sending it to an incorrect number. How do I update my phone number on my account t...
Am unable to send or receive SMS. Not receiving any OTPs or any texts. Am new to PM, been 4 days. It says SMS sent but it actually isnt. Sent a sample SMS to my friend to test it and am able to confirm it isnt working. I use an S24 ultra and I tried...
Hey PM Community,I tried my best to get this plan by messaging customer service directly, the $29 a month 20GB 5G CAN-US-Mex plan that was made available at the end of last year. I have been with PM for many years and have made many referrals for th...
Hi there! I was trying to suscribe to a mobile plan in the Public Mobile web page and app, but both didn't let me pay, its said: Payment Failed! Please try again or use a different payment method.Anyone could help me? or maybe know how to make it wor...
Someone stole my phone and I don't know my eversafe id it's all saved on my phone
Hi, I’m using PM with eSim on my iPhone. Now I need to transfer to other carrier. How can I get confirmation msg from PM when I already activated eSim with the new carrier? I dont have the physical sim with PM anymore. Please help. Thanks
I am currently a PM subscriber on an iPhone 12 using an eSim.I've got a new iPhone 16 which I want to use, also through eSim.The esim FAQs say:Currently, the transfer of an eSIM from one device to another is not supported.However, we do offer the opt...
hi,I have question regarding data usage calculation. say, my billing cycle starting from each month 4th, and today is 10th, I checked my data usage on PM that showing 165M, but from my own phone the data usage since the day one of this month is 66M, ...
I need to know if my phone is compatible with your company as apparently it is not with Koodo. I don't want to switch over until I know I will receive and able to send pictures and group messages to everyone not just certain people
i just purchased a us-canada plan and my iphone 14+ continues to verify my imessage phone number. i cannot send text messages via imessage using my cell number. I have cellular connection , phone works, what’s app works, Facebook works. Just cannot s...
I opted to change my plan on renewal to boxing week deal of $35 Can-US-Mex with 1000 or 1200 long distance minutes to seven countries. My plan renewed today Jan 10th successfully. Everything is shown in my subscription except those long distance minu...
I asked for another sims card for a second phone for my wife but did not receive the card in the mail?I signed her up for the $29 10gb plan but no sims card arrived?
hello. I have not looked at the Public Mobile site since they changed it. I recently purchased U.S. roaming & want to know where on the site can I see how many days of that I have left. The old site which I think was in place just before last summer ...
