need to get support

[Sue15]

can't get full access due to confirmation number going to a number I don't have access to

how do you get help if you can't get into your account

[Sue15]

thank you for your help 

hopefully customer support will be able to help to get into account

[hTideGnow · Accepted solution]

HI @Sue15 

try again, try to just type out the message and not copy and paste

if you still get the same error when try to submit, then copy all the text you just type, delete them and the use "Paste as text" to paste the text again and should be ok

[Sue15]

thank you for this suggestion - it did get me to the page to do a private message but it is not letting me send it saying invalid HTML in the body and cannot send - says it has removed it but still wont' let me send 

[Sansan]

@Sue15  you can send a direct message using below. Do you not have the option to get the code via email?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437