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Forum Posts

Resolved! Need Real help to be a satisfied customer

I have not been able to access my email to verify it’s me!! Impossible to get help here!New Credit Card and public mobile has no way to easily make the changes.

Gstewart65 by Great Neighbour / Super Voisin
  • 106 Views
  • 3 replies
  • 0 Bravos

phone service shut off

My phone was disconnected for non-payment, I am on autopay and there is plenty of money in the account and it has worked fine till now. What happened?

Vjc by Great Neighbour / Super Voisin
  • 102 Views
  • 4 replies
  • 0 Bravos

Need to cancel my phone number transfer

I cannot send receive text messages I can make phone calls I cannot receive phone calls the number transfer didn't go through because the old number does not have a SIM card the old number is not a number that is in use but it's my old phone number a...

kaos81pixie81 by Great Neighbour / Super Voisin
  • 72 Views
  • 2 replies
  • 0 Bravos

Double charged

Another rant. But this one has really pissed me off now. I got double charged for the $25 plan. I looked at my statement and it says $54.24. I looked into my account and says I have the $25 plan. When I check my rewards account it says i have a $55 d...

brettster99 by Deputy Mayor / Adjoint au Maire
  • 169 Views
  • 10 replies
  • 1 Bravos

Resolved! US Roaming

My first US Roaming worked fine. When I try to purchase Add-on I get the same process except the Roaming is not showing up. Also, I get a downloaded receipt that shows total amount paid $22.40. Still no roaming. Help!

TerryK by Good Citizen / Bon Citoyen
  • 507 Views
  • 17 replies
  • 0 Bravos

5gig

Is the free 5 gig still available.

Denisguitard by Great Neighbour / Super Voisin
  • 145 Views
  • 5 replies
  • 0 Bravos

Resolved! Can’t get past what’s new screen

I am not a big let’s learn how to use community crap just to have a cell phone. Haven’t logged in for a year but tried to log in and change banking info and get this see what’s new page with no option to get to my account to make changes. Tried loggi...

russ1 by Good Citizen / Bon Citoyen
  • 115 Views
  • 4 replies
  • 0 Bravos

Resolved! Transfer

Hi, How to change my father’s phone from ctexcel? I already have transfer code. Thanks!

Customer Care Number

I urgently need to speak to an agent about my account.Can’t find a number to call! Can anyone help with public mobile customer care number?

Roland95 by Great Neighbour / Super Voisin
  • 247 Views
  • 9 replies
  • 0 Bravos

Resolved! 15 GB for $40

Is the 15 GB for $40 still available? I just recently switched from Public Mobile to Videotron last week and now i heard about the $40 plan for 15 GB. Is that still valid for returning customers? I cannot see it online.

TunaLisa by Good Citizen / Bon Citoyen
  • 304 Views
  • 11 replies
  • 0 Bravos

Resolved! Activation problem (help needed)

Tried to activate new sim card yesterday. activation crashed during the 4th step. my credit card was charged. phone number wasn’t ported over. i’m unable to login. im unable to change password. unable to submit ticket. need customer service to help w...

rh3215 by Great Neighbour / Super Voisin
  • 142 Views
  • 2 replies
  • 0 Bravos

Resolved! plan updated

I just updated my plan, BUT.. i had a couple of friend referals and they did not pass on the savings to my new plan. any reason why?

70Irish by Great Neighbour / Super Voisin
  • 102 Views
  • 2 replies
  • 0 Bravos

Activation not accepting cc

Im trying to Activate a new account for my daughter and use my CC to pay for it but for some reason PM wont accept this CC or the other one i have.

shanedi27 by Great Neighbour / Super Voisin
  • 156 Views
  • 7 replies
  • 0 Bravos

Resolved! text Limited Time Offer 15GB of 4G for $40/month

I received this text message today from 5169: "Public Mobile here. We've got a great deal for you. Get 15GB of 4G speed data for only $40/month. Reply "YES" to get this limited time offer added to your plan on your upcoming December renewal date.Plus...

mrigney by Good Citizen / Bon Citoyen
  • 728 Views
  • 18 replies
  • 1 Bravos

Resolved! SIM card

Hi folks so I bought a new SIM card and tried to use the change SIM card number in my profile and it won’t stick郎郎郎掠 I did the private tab thing and it still will not work. I really need this like last week to work…. Help please I even drove to a kud...

Jomp by Good Citizen / Bon Citoyen
  • 263 Views
  • 17 replies
  • 0 Bravos

Resolved! New card

I had to change my debit/credit card and now the card that's on file is invalid but can't find any way to change that.

Frank73 by Good Citizen / Bon Citoyen
  • 340 Views
  • 12 replies
  • 0 Bravos

Resolved! Email Change

I need to change the email on one of my accounts. How does one get this done?

MaR2307 by Good Citizen / Bon Citoyen
  • 325 Views
  • 4 replies
  • 1 Bravos

Unable to Call and Text

Hi there, My phone has not been letting me make phone calls, it says my minutes are up, yet I have unlimtied calling on my plan. My plan is active and everything is in order. I also cannot send text messages. Please help! Peter Peters

Peterpeter1 by Great Neighbour / Super Voisin
  • 81 Views
  • 3 replies
  • 0 Bravos

Resolved! Data not working

I took a trip out west in August. My data quit working at the end of the billing cycle. Automatic payments each month, yet no data. Did everything Simon suggested, but nothing. I tried to sign in to my account, it keeps saying page is expired

cell1 by Good Citizen / Bon Citoyen
  • 192 Views
  • 14 replies
  • 1 Bravos

Resolved! PM promotional plan upgrade through sms

Been with PM for a while. I have. 3 or 4 $ loyalty 2$. Auto payment 1 $ refer friend ... They offer through sms a plan change that is attractive.If I were to reply yes, the plan change would indeed upgrade.Would I be loosing the account benefits e.g ...

nick999 by Great Neighbour / Super Voisin
  • 182 Views
  • 8 replies
  • 0 Bravos

Resolved! New SIM card

My old SIM card is not working in my phone. How do I go about putting the new one I have on to my account?

abbigoodwin04 by Great Neighbour / Super Voisin
  • 68 Views
  • 3 replies
  • 0 Bravos

Resolved! Community Discounts

I see they have this community discount, if you are active in the community you get discounts on your plan.I'm just wondering how much work it is to get a discount and if it is worth it. Or if there are any really easy ways to do it. Thanks guys! I'm...

NotJoseph by Great Neighbour / Super Voisin
  • 445 Views
  • 12 replies
  • 0 Bravos

Resolved! Loss of MMS for $15 plan customers June 2023

Friend on the $15 Public Mobile plan received a text from public mobile that as of June 2023 his plan will no longer support MMS has anyone heard of this or know of this? Thank-you

EdN by Great Citizen / Super Citoyen
  • 280 Views
  • 7 replies
  • 0 Bravos