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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

HELP EMERGANCY - Transferring phone number to a friend

How can I transfer my public mobile phone number to my friend? I'm stuck out of Canada and can't login to my mobile app because it send the code to my phone number which I don't have access it here. So how can I transfer my phone number to my friend?

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Need help with my account - the billing is not correct

Hi, there, I have used the 100 minutes talk plan for $15 for years. I had deduction on my loyalty every year, back when they still had the $1 off each year you stayed with public mobile, so my bill was always $10.25, from May, my plan did not change(...

Resolved! HELPPPP EMERGANCY

Hi, I have travelled to Iran and when I want to login to my bank account they send the security code to my phone number which I can't receive the code in Iran. My situation is very emergency because now I can't pay for food, rent or anything here! Is...

I need help disabling international roaming

I’m traveling to US today. And I want to disable international roaming (no phone call, text or data), how do I manage to do that?

Change subscription

I was on a old $25 plan. I changed to new $19 plan. Now one month passed they changed me back to$25 plan. Do I need to keep checking and change back to $19 every month?

Setup esim on iPad

hello, i setup an esim on iPad and activated it but now it is sending a 6 digit code to the phone number setup but I don't have a phone, it is only for the data. Is there a way to verify the ever safe account other way?

Inquiring

I bought a subscription choose esim input imei it said my phone was comptatible so paid for it installed app proceeded to activate it said my phone was not compatible and to contact support for refund or at least get them to swnd me a physical sim or...

Messages not downloading or sending photos

I have a Xiaomi Redmi Note 10 Pro phone. It is no longer downloading or sending photos. How do i fix this?I have already set my APN to the following, but it still doesn't work. My OS is up to date. Name: Public MobileAPN: sp.mb.comMMSC proxy: mmscpr...

Lost cell

I log into my account, system wants to send 6 digit code to my cell thats lost for verification. System gives me no other options to receive the verification code, ie to my email

Resolved! Public Mobile with Rogers ZTE MF275R "Hub"

Greetings,I have an old Rogers Hub (ZTE MF275R) that I'd like to start using again when we're at the cottage. Does anyone know if Public Mobile will work with these devices? Do you need a "special" plan for something like this, or will a regular ph...

Resolved! Phone doesn't ring

My phone doesn't ring when people call me. It goes directly to voice mail. I didn't set up phone transfer. How to fix this issue. Thank you.

Not registered on network

I have been having issues with sending texts (failing to send, but eventually working after multiple attempts) and now receiving and making calls. When I try to call it says "Not registered on the network" and the texts say "Not able to send at this ...

5ber esim sim card

Hi, I decided to go crazy and buy one of these esim compatible sim cards from 5ber so that I could travel and have multiple esims. Unfortunately, when I use the Public Mobile App to buy an esim, of course it says that my phone is incompatible. Is...

change in login

Hi,I used to have a separate login to the Public Mobile community with the nick name schubbuc. Now I go straight to the communicty with my regular Public Mobile login but I've lost the ability to use schubbuc as my nick name and had to make a new o...

Not registered on a network

I have been with public mobile for the past 7 months and it has been pretty good. For the last few days everytime I go to make a call I get a msg that pops up and says not registered on a network and my text msgs do not go through. We just purchased ...

Cannot transfer number, cannot file a ticket

My number transfer failed, and I cannot complete a support ticket because it will not let me enter N/A in the SIM number field (it's an eSim). Can someone please tell me how to get the attention of an actual human so this can be resolved?

Resolved! referral points missing

I set up my husbands account as a referral from me, but in June the points are no longer being applied to my account. How do I contact someone to fix this?

Error 38

Hey, got a new phone (moto g power the) and keep getting "cannot send txt error 38" message when trying to send messages. Will also sometimes get repeat messages sent to me up to like 10 times and texts will all come at the same time in clusters for...

service

I can't send messages and calls or receive calls. I'm in Ontario the Hamilton area anyone else having this issue??

Resolved! Fix question marks replacing characters in texts

Hello,As of this morning, I am having texts from other people that contain question marks that replace certain character. This is only from contacts that are not with public mobile. I've seen a post with basic troubleshooting and I've done them all a...

did not get my $1.70 this month and I have over 64 referrals but only getting 64

I did not get my $1.70 deposit this month and I have about 79 referrals but only getting 64 per month. I want my old rewards back.

Resolved! Unable to make/receive calls/texts

Hello,for more than 24 hours my husband and I have not been able to make/receive calls or texts except for a few that were able to go through. Has anyone else been experiencing this? We've tried all troubleshooting steps

I need help! This service is awful!

Hello my name is Aiden thiesen I have been with you guys for about 4 to 5 years and the changes to my account recently are terrible. I try and contact you guys through your website and app but all I get is error codes and can’t get to anyone. I don’t...

Not in

I was trying to change my friend from bell Mobil to public service but I couldn’t do it. Any idea how to do it. thank you

FIxing SOS

I have an iPhone 12 mini and have been with PM for years. It was working fine while travelling abroad through several European countries and then one day it switched to SOS mode and I couldn't receive any calls or texts and had no data. I had a Polis...

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