[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
US Talk and text/data using points
For the add-on US talk and text/ data for 15 days using my points, can I call Canada from the US or is it just calls within the US?
Resolved! Can’t make a phone call from the US to Canada even though I purchased the us roaming add on
When I try and make a call from the US to Canada I get a message saying my plan doesn’t have US Roaming. I checked my plan and it shows that I have it. Payment went through on my visa. I selected T Mobile, rebooted my phone and made sure VoLTE was...
Resolved! New phone
Hey guys I got a new Iphone a while ago and since I was out of the country I couldn’t transfer the Esim I’m coming back to Canada so I was wondering, Can I renew my plan and buy a new Esim from the app while being aboard then when I land Esim will ac...
Phone won’t work in states with can,us,Mexico plan
I use my phone in Canada but came to states my phone should be working like normal with the can,us,Mexico plan but nothing is working on my phone and I have data roaming on
Resolved! Account Number Tranfer and related issues
Hi,I moved to Public Mobile recently and tried to transfer over my phone number. This worked somewhat for a few days, as I could make calls, though, not receive them. However, since then, and without notice, I was reassigned a new random phone number...
Resolved! I can't phone out on my new temporary number just got from Public Mobile
HelloI am out of country and my phone won't phone out calls, I can only receive incoming calls. It was a weird port in back from Jan. 5 and I guess it didn't work even though Public Mobile charged me and gave me an account and an esim. Now that I ph...
Receiving calls
I'm not sure why, but I just started with public mobile and I don't receive any phone calls. I can call out but nobody can call me.
Subscription Change
Why did my subscription change and go up in price?I had international minutes and data and both have disappeared from my account and my rate went up.
Anyone actually solved the pixel/esim issue Sim not allowed
Esim stop working after updated to andriod 16, was working fine, now even if I downgrade to andriod 15 the esim still doesnt work, have gone through 4 esims now with support same issue.Ive seen this all over the community here but with no real fix, N...
Re: Changed phone number but now need the old one back
Hello, I need to do the same. how did you manage to do this?Thanks
Phone number
Can i pick my own phone number edited by computergeek541: changed category (discussion isn't related to phone hardware)
US data and talk plan
Does anything change? Phone number, settings etc... edited by computergeek541: changed category (discussion isn't related to Community)
Unapproved Payments on My Credit Card
Since January 2026 I have noticed an extra charge on my credit card for Public Mobile charges. I login to MyAccount and I don't have any subscriptions that match this charge. Is there a way to contact Public Mobile to look into this at all? Chatbot i...
The phone number in eSIM was not updated after porting in
Hi there,On Jan 26, I registered with Public Mobile with an eSIM with phone number 437-7xx-xxxx. The same day I transferred my exiting phone number 416-9xx-xxxx to this account. Calling, text and data are working properly. However, the phone number ...
Stopping service with Public Mobile
How do I notify Public Mobile I am going to use another carrier. My monthly subscription is over on March 04, so I would like to notify Public Mobile of my intentions and stop funding for the next month, which is paid via a credit card that is on fil...
Any stores in Ottawa,Ontario sell the public moblie sim? Also can you change from esim to regular ?
Any stores in Ottawa,Ontario sell the public moblie sim?If so which ones. Also can you change from esim to regular sim?Thanks!
Resolved! Re: Can’t login to app
I have the same problem like you.
Invalid Subscription Charges
Hi,I have never subscribed to this platform and I noticed on my credit card monthly charges that have been happening for some time now for $34.69. Please let me know how I can stop these charges.Thank you,Shelley
Sim card
When do I insert new Sim card
Payment not processed
Help! I am running out of data and need it for work and school right now but everytime I try to change my subscription to a bigger data plan it says sorry payment can’t be processed right now. I’ve been trying for 2 days. It’s really frustrating beca...
I have just returned from Mexico and cannot text or call a contact who uses an android phone.
How to I reset my phone to be able to make these calls / send these texts. Also, in researching how to do this, I see that my APN username and password are blank. i am not a very techy person and require support with this. Please help
Why is subscription suspended
It is set to renew but always the day before or day of my subscription is suspended
Can’t login to app
I don’t know how this thing works..I just bought a new plan and can’t login to the app. It just says something went wrong, try again later. But I need to get in now to activate my account and transfer my number. Thanks
Cannot activate Sim card
I have a new SIM card but cannot activate it because the service Isint available on the online portal, and when I try to log into the app, it says something is wrong and to try again. I try again to no avail, and even reset my password and reinstall ...
Add-on Purchased with points not showing on Account
On Feb 27, 2026 I used Public Reward points to purchase a US add on. I received the confirmation email:"You’ve cashed in 20 Points for ADDON-Unlimited U.S. Talk, Text and 5GB Data Bundle (15 days).Your add-on will be applied within 24 hours of redemp...
Reset pin
I need to add data to my phone and need to reset my pin
App login
When I try to log into the app it tells me my password is wrong. If I go to the website it works no problem..
Subscription Expired?
SpoilerWhy am I getting this message when I haven’t changed anything in my account and the credit card listed is correct…including the expiration date of 03/31 shown on my card?Why am I getting this message when I haven’t changed anything in my accou...
Monthly Plan
I'm currently on the $23/month with 6G of data, starting in April I have been informed that it will go up to $25/month.At the same time they are telling me that I could switch to another $25/month plan with more data.I'm wondering if this other plan ...
