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Sara17 · 10-20-2024

Hello all,My plan was due to renew this morning (of course during the scheduled maintenance!), PM did take the funds out of my account properly but then a few hours later ended up refunded it without any notification. I have checked with my bank and ...

Sara17 · 06-28-2024

Hello,for more than 24 hours my husband and I have not been able to make/receive calls or texts except for a few that were able to go through. Has anyone else been experiencing this? We've tried all troubleshooting steps

Sara17 · 10-20-2024

Thankfully the funds were in my account as available funds so the manual renewal was successful earlier. Support has gotten back to me but it was mucky & not very clear as to the reason why it happened. I'm just waiting on their reply to get further ...

Sara17 · 10-20-2024

But it didn't fail. They charged my credit card at some point throughout the night then refunded it back at approximately 8am this morning. It wouldn't have triggered a fraud alert, our plans are two completely different amounts as he needs more data...

Sara17 · 10-20-2024

I had rebooted it multiple times, it's not a service issue. It was an issue with the fact that PM took the payment, then refunded it a few hours later with NO notification to me as to WHY it happened. I was out all morning so when I got home I logged...

Sara17 · 10-20-2024

@Handy1 as my post states, I have already manually made the payment to resume service & submitted a ticket to be investigated. If you have any other solutions that I have not already done, please let me know. I simply want to know if this is going to...

Sara17 · 06-28-2024

Thank you Sue! This also worked for our Androids 

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