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Setup esim on iPad

RileyTB
Great Neighbour / Super Voisin

hello, i setup an esim on iPad and activated it but now it is sending a 6 digit code to the phone number setup but I don't have a phone, it is only for the data.  Is there a way to verify the ever safe account other way?

3 REPLIES 3

eddieO
Great Citizen / Super Citoyen

In that case you will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

RileyTB
Great Neighbour / Super Voisin

I did try that yet it won't give me the option.  I did veryify the code with me email then it asks to verify the 6 digit code by text.

eddieO
Great Citizen / Super Citoyen

@RileyTB, you should be able to select "Didn't get the code" and then select to receive it by email

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