Friday
I log into my account, system wants to send 6 digit code to my cell thats lost for verification. System gives me no other options to receive the verification code, ie to my email
Thank you
@Dee1968 wrote:I do not see this page. When I sign in, it asks to confirm by sending a code to cell, no other options available.
I do not see this page. When I sign in, it asks to confirm by sending a code to cell, no other options available.
@Dee1968
Then you will need to contact customer service agent unfortunately. It will take a few hours to respond.
this is what happens when I log in to my account
Thank you for the advice
Do you see an option to click "didn't receive code"? Then it should offer the option for email 2FA. See below
@Dee1968, very strange that you are not getting any option to have the 2fa sent by email. Your best option at this point will be to open a ticket through the Chatbot:https://widget.telus.tiia.ai/publicmobile/publicmobile.html(and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437(note: you will need to be logged into your Community account for this link to work)
