Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’m new to this community rewards thing…but I’m wondering if the points I earn will go towards my next up coming bill? My plan already renewed today so I know for a fact I would not be getting these points added on
To summarize, I am only getting 1/4 of my calls/ texts, I can dial out, I have to resend most texts, my phone stays on 3g even though I signed up for 4g, my # from my other service provider has been successfully transferred, I changed my pin # almost...
Since 10 hours I’m not able to make or receive calls. I have initiated two tickets already but got no CS agent to respond, is this normal?
i could not sign into my account...I was told to create a community account so I did. Can I now use that infomto sign into my account?i want to see my plan and billing information....I want to change my plan to more data....please help me...very frus...
I want to add my public account to my bank account
I just noticed that for the last 3 months even though I added time by voucher I've not received service I normally use text so this is why I didn't notice.
Hi Team, I order a sim card on 25th April 2023 with order number 331514. I am still waiting for an email or message which says it is shipped and here is your shipment number. But still there is no sign of any email or shipment number.Can you please h...
Having the same problem with not being able to sign in. When I enter everything I get a "page expired" and there's is nothing else I can do
Hi, I checked my account and I still have data left unused but when I turn on cellular data on my phone, I do not have internet. Is it a problem with public mobile or is it my phone?
The SIM card I swapped out of my iPhone 11 to my iPhone 14 does not work. When trying to set up it said not compatible with eSIM. Only other option was to use QR code but Public Mobile does not have one. Any suggestions?
How can I proceed to make a call to USA please?
Hi, I opened an account for someone visiting from abroad for two weeks. Now I noticed that Public Mobile has deducted $50.40 for three consecutive months even though my visitor only used the card for not even two weeks. Please let me know how to get ...
Hello, I received a spam voicemail on my samsung s22+ and promptly deleted it. The only problem is that the notification is still appearing at the top of my phone saying I have 1 new voicemail even though I currently have nothing in my inbox. I have ...
Hello, Am in the States, paid $30 for some data, talk and text and its not working! Help!
I have autopay which has always worked fine and credit card is current. However, May payment was not charged and my phone is not working. Help!
Hi, any idea that I couldn't receive the SMS code verification in some instances such as my CRA, and other social media platforms? My plan is definitely compatible with the concern/inquiry above? Any help or lead would be much appreciated! - CHRIS
Can only access My Account Page other pages give me 404 error.Looks like the page you are looking for is unavailable or undergoing maintenance. (Error Code : 404)
I updated my CC information yesterday. My next payment is not due until May 15, so everything should be ok... I cannot call out. No payments have been missed and my Data plan is not maxed out.
Hi, I have 1000 international minutes. Can I call Budapest? I tried the Budapest number and it wouldn't go through. I tried this number with and without the zero that's in brackets. Any suggestions? Thx.+44 (0) 1323 674***
Why is my bill so high
I was in the US last month (Seattle) and thought I could send a text message back to Canada (as I had International Texting in my $15 plan). It didn't work. Received a text message from 611 (Public Mobile) saying: "Sorry, your plan does not include s...
I accidentally deleted my Community log in info. It will allow me to change my password but not to retrieve my username so I cannot log in. I created a new Community account under a secondary email, but when I try to change the email back to my prima...
What is best way to follow up?
Hi! I haven't been able to make any calls for a couple weeks now. I can receive text messages and my data works fine. I've restarted my phone multiple times but the problem still persists. Would love some help. Thanks!
Does the 1000 minute US long distance add on have an expiry time.
A thread about this was started 2 days ago.
Hi Everyone, I have multiple dates over the summer where I am taking vacations over to the US and am looking for some suggestions of which Add On will be the best for me. Each vacation is within 10-12 days at a stretch. Basically I am hoping for unli...
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