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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Please Help me Understand the New Math of Rewards

Greetings,Both my wife and I have the same $40 plan but I received an $8 credit and she didn't. We've both been PM members for several years and both have the auto top-up. My May rewards seem to add up to $7 (not $8)... $2 ATU and $5 Tenure. She has ...

New can/us plan

How do I change my plan to the new one?

referral number

Hello, I referred my nephew to my account two years ago, and I have been paying his phone plan since then. Now since he found a job and could legally work in Canada with his secondary education study permit. I want to remove his phone number from my ...

Sim Card Order

Hello,I ordered a public mobile SIM card on Friday May 24th, just wondering if anyone knows how long it will take to arrive in the mail? It says on the public mobile app 2 business days.Can someone confirm this?Thanks

Wifi calling.

Do PM have wifi calling?

Resolved! I m overchrged

I m overcharged

Transfer phone number to another carrier and keep Public Mobile account/plan/addon with new number

Hi!I have a Public Mobile account and I want to keep my account with a new phone number and I want to transfer my current phone number to another carrier. Is it possible?The transfer could be initiated by another carrier, in this case my current Publ...

Change payment method

Hello,I would like to change my monthly payment to another credit card, but I couldn't find where I can change it.Please help. Thanks

What happened to my $6.99 plan, its now $13?

Can anyone explain how my $7 a month plan is now gone without notice and I am now on a $13 plan?

Resolved! Switching back to PM

I recently switched to another provider and cancelled my PM subscription although I'm I was paid up until May 28. Would be eligible for the new $15 plan if I switch back to PM?

Problem service and cancelled

I got my physical SIM card this afternoon. Set it up, all no problem. My first call was dropped 4 times! I am now back with my original provider. I have health issues and no phone service is detrimental to me. How do I get a refund? I can’t sign into...

Log in runaround keeps me from activating my sim card.

Got my sim card and paid for subscription. Can't activate sim card through app: it gives me the runaround. It tells me to log in, but I am logged in. It tells me to "Get support", but it doesn't work. Can anyone please help?

Number Transfer Reset

edit: resolving!

Text messages

Not able to receive and send text messages @@link to members

Do I need a New Sim Card to change my phone number every time?

Hi, I am just wondering if I change my phone number (that I am entitle to change 4 times every 30 days), do I need to get a new Sim Card for a new number?Many Thanks for all your input. BF3

Texts not sending and no customer service?

Hello all! I am a new customer, i just recently joined on Friday. I have not received a text message since my service supposedly was connected (telephone calls are working just fine)… I never received the confirmation to my secondary phone number eit...

Cheapest plan to retain phone number

Hello- my plan went up from $10 to $16 but I don’t need it as it is my secondary number. Is there another plan where I can just keep the phone number with no calling and no data needed? Perhaps only receive/send texts if possible (no more than 10 per...

Account

Can get into my account

App IPHONE6

Subscribed to a plan and I cannot download the App on my Iphone6. I had to pay BEFORE activation. How do I get reimbursed by Public Mobile?

70% increase in my monthly payment with no notice or explanation

I have been a customer for years. My monthly payment without any kind of notification just took a huge jump to $16.95 just as I had seen happened to another customer. It was debited from my credit card already. What is going on please?

Resolved! SIM card registration without the App

I have very old cell phone, which is not able to download the App. How could I complete registration activating my SIM card, I've purchased?

I was overcharged

April 15 2024 $7.91 was charged to my credit cardMay 15 2025 $16.95 was charged to my credit card

SWAPPING Numbers

Hello, I have 2 active phone numbers I want to keep both numbers - one is with Freedom and one is with PM - I want to swap numbers between the two providers I understand how to port on a new account - but these two accounts have both been in service ...

Cahnge my subcription to $21.00 / MONTH 4G speed

Hi,Would you favour me to change my subscription to $21.00 / MONTH 4G speed, even though I am not a new subscriber, but as an very old customer, as an exception. Please let me knowBes

calling US number from the US

My plan includes Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging. Does this mean I can call US numbers from the US?

Mexico usage

Does public have service in Mexico

Daily dropped calls

Hi, I've been with PM now about 2 weeks. THings are ok for the most part, except that I'm getting random daily dropped calls. It could be after 2 minutes, or within an hour...random. I was with Telus for 10 years and I never had a problem. I'm using ...

E statement... Is one available

Where do we print off a statement?

Resolved! Esim

I downloaded esim. Then discovered that the phone is not esim compatible and I'm stuck on the esim activation page.

Resolved! Add on no longer needed

I paid extra for 6 month with add on as i was in the states and no longer need it . I was told that my regular plan would return when the add on expired. Well this has not happened and now they renewed add on for another 3 month. How do i get this co...

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