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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No incoming call and text

I activated nearly 24 hrs and ported my old number from different carrier but still cant receive calls and text. I am expecting a call today. Can anyone have an idea?

Resolved! Activated new account but plan is not the one I chose

Hi everyone, I activated my new account yesterday, with number transfer and all. I selected the $40 15gb promo, however my account shows a $40 no-data plan as active. I already made the full payment, for data too. In my payment history, it looks like...

Resolved! Funds in my account

How can I have the fund’s in my account be credited back to my visa?I have already enabled automatic payment withdrawal. Thank you

Resolved! Authentication Portal Down?

Wanted to purchase a US Roaming plan but couldn't get authenticated ("This page is down or unavailable for maintenance.") Upon refresh it keeps going back to the "page down or unavailable message."

Resolved! not receiving calls or texts

I activated my phone over 24 hours ago and am not able to receive calls or texts. Email is working. How long after activation should it take before this is working?

Resolved! U.S. Data Plan Paid For, Not received

Recently Paid for U.S. Data/Calls/Text but was not able to access data while in U.S. Spinning circle icon on my phone kept turning when I tried to use the internet, but could not access anything. Followed all the steps on the public mobile community ...

Resolved! Need to disable auto-pay, can't receive SMS, no response to ticket

I left the country and need to disable auto-pay. My public mobile simcard doesn't work here obviously, I can't sign in to self serve account and the ticket I created to request assistance hasn't received any response. I can't even tell if the ticket ...

Resolved! Not Valid Canadian Number

Hi, I tried to activate the sim card, got to the end step where it was going through a checklist but it couldn’t verify my number. When I tried again in the 2nd to 3rd step where it gives me the option to register using my current number, it now says...

Resolved! Transfer number

How to make sure my number is transferred?

Resolved! Urgent problem with my SIM activation

Dear Public Mobile Customer Support Team,I am writing to express my frustration and disappointment with the recent experience I have had with your service. My account has been blocked due to a payment issue for my december payement which is weird for...

Resolved! New Sim Card Issue

"We were not able to process your payment. Make sure all information is correct or try again with a different card"This is what it says when I try to select a plan and activate my SIM card. My card information is correct. I have tried multiple days.

Resolved! overcharged

I have several charges on my account that are unusual. I normally pay $28 per month for unlimited text and calling. I believe my plan allows for 1G of data. I was charged the following:Mar.27-$33.90Mar.29- $33.90Mar.31- $33.90Apr.4- $16.95+ $33.90...

Resolved! Temporary deactivate for 23 days

Hi,I am not using the phone until June 1. Would you be possible to credit the amount as of today? And activate my card again on June 1? Thanks.

Resolved! Porting a number in from Koodo

I have created a Public Mobile account. I currently have a Koodo account on monthly billing. I have created two tickets trying to port over the number using the proper website channel and have not received any msgs back and the number has not been po...

I can’t call my husband why???

Urgent ‼️ help My self serve and sim stop working

2 days ago suddenly my phone had not network, i tried restart and restart and reinsert sim card but didn’t work. I tried to login self serve but didn’t work try to reset password showing error.

Help

Resolved! Porting my number out

Why will public mobile not respond to my request to port my number????

Resolved! My account

I got a new email I would like to take the old one off and put the new one

Resolved! why needs 30 business days to create a simple invoice

I request an invoice and was told it needs 30 business days to get it. Do not understand why it takes so long?

data usage

my plan has 14 gbits. it is working before. now i can not use my data to go online. i do not know why ?Please help me out. Thanks

Resolved! Sim card

How long does it take to get a sim card sent and what happens if I don’t get it? Who do I contact?

Caller ID when I phone someone

When I phone someone my number comes up with the name of my town. How can I change this to my name or my business name? Some of my clients don't answer when I call them because they don't know it's me and think it's a scam

Resolved! sim card

I accidentally activated an account. I lost my Sim card for and then I got a new Sim card with a different number but I activated the wrong account. I was just wondering if I could get a refund so then I can pay for the one that I am using

call forwarding no longer work

Hi, My call forwarding no longer work, how can I fix it? Thank you

Transfer number

Virgin had to manually transfer number to Public. How can I confirm this with Public that's it's a-okay? Mus the down by midnight

My internet stopped connecting since last week and i havent even exhausted my usage at all.

My internet stopped connecting since last week and i haven't even exhausted my usage at all. i need help please

call forwarding no longer work

Hi, can anyone fix the call forwarding, I get an error message MMI invalid, can anyone fix it? Thank you!

CC payment and change in email

my CC expired and before I could make the change my phone was cut off. I cannot access my acct because my email address was also changed. How do I get into my acct to effect the changes.

Resolved! Switching from Virgin to PB- missed text

Virgin sent a text to me at 2:00 in the morning to confirm the transfer and gave me 1 hour and half to reply. I was sleeping an missed the text. Now they want me to have public send the request again... how do I do that?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! No incoming call and text

Resolved! Activated new account but plan is not the one I chose

Resolved! Funds in my account

Resolved! Authentication Portal Down?

Resolved! not receiving calls or texts

Resolved! U.S. Data Plan Paid For, Not received

Resolved! Need to disable auto-pay, can't receive SMS, no response to ticket

Resolved! Not Valid Canadian Number

Resolved! Transfer number

Resolved! Urgent problem with my SIM activation

Resolved! New Sim Card Issue

Resolved! overcharged

Resolved! Temporary deactivate for 23 days

Resolved! Porting a number in from Koodo

I can’t call my husband why???

Urgent ‼️ help My self serve and sim stop working

Help

Resolved! Porting my number out

Resolved! My account

Resolved! why needs 30 business days to create a simple invoice

data usage

Resolved! Sim card

Caller ID when I phone someone

Resolved! sim card

call forwarding no longer work

Transfer number

My internet stopped connecting since last week and i havent even exhausted my usage at all.

call forwarding no longer work

CC payment and change in email

Resolved! Switching from Virgin to PB- missed text

Phones

No texting ability with ported number

Transfer of Number from Freedom Mobile

How to create ticket to change to a plan that is n...

Adding more lines to my account