Why is my bill is $5 more this month?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-18-2024 07:21 PM
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-19-2024 03:45 PM
Thanks
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-19-2024 03:34 PM
I feel the same. Worst company service ever
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-19-2024 03:33 PM
Mine as well, how do I get help with this
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-19-2024 06:23 AM
@Imnotarobot3 @Moonsister Unless you are on the $15 plan you may be able to lower your bill by changing to a newer plan, like the $19 1GB data or $29 10GB data at 4G speed only available if you log in to your account and not advertised, or either of the $34 50GB data at 5G plans. If you do change make sure to select change on renewal and not change now to avoid losing the remainder of your current plan with no pro-ration.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-18-2024 09:23 PM
@Moonsister wrote:Yes, and it is looking like you can’t talk to a person? I am being sent round and round in circles trying to report my issue and get any response. Think I will be looking for a new company to deal with that has customer service, if I can’t get this resolved soon.
Please see the explanation provied by softech. It will answer many of your questions regarding this matter.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-18-2024 09:18 PM
Yes, and it is looking like you can’t talk to a person? I am being sent round and round in circles trying to report my issue and get any response. Think I will be looking for a new company to deal with that has customer service, if I can’t get this resolved soon.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-18-2024 07:22 PM
you might have missed the announcement back in March about the rewards system change
PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points
With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
After renewal, PM will give you the points to your reward account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price
For how to earn points with Public Points,
- you will get the same friend referral, 1 point (= $1) for every referral every month.
- Instead of $2 autopay, you earn 5% back in point on your plan renewal or add-on purchases from credit card or vouchers
- Instead of loyalty rewards, you will 10 points on your Anniversary day with PM every year
- You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn 1/2/5/10/15/20 points depends on the overall participation of the month
I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace
Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points