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Why is my bill is $5 more this month?

Imnotarobot3
Great Neighbour / Super Voisin

Does anyone have the same issue?

7 REPLIES 7

L2525
Great Neighbour / Super Voisin

Thanks

L2525
Great Neighbour / Super Voisin

I feel the same.  Worst company service ever

L2525
Great Neighbour / Super Voisin

Mine as well, how do I get help with this

Phil_Adelphus
Mayor / Maire

@Imnotarobot3 @Moonsister  Unless you are on the $15 plan you may be able to lower your bill by changing to a newer plan, like the $19 1GB data or $29 10GB data at 4G speed only available if you log in to your account and not advertised, or either of the $34 50GB data at 5G plans. If you do change make sure to select change on renewal and not change now to avoid losing the remainder of your current plan with no pro-ration.


@Moonsister wrote:

Yes, and it is looking like you can’t talk to a person? I am being sent round and round in circles trying to report my issue and get any response. Think I will be looking for a new company to deal with that has customer service, if I can’t get this resolved soon. 


Please see the explanation provied by softech. It will answer many of your questions regarding this matter.

Moonsister
Great Neighbour / Super Voisin

Yes, and it is looking like you can’t talk to a person? I am being sent round and round in circles trying to report my issue and get any response. Think I will be looking for a new company to deal with that has customer service, if I can’t get this resolved soon. 

softech
Oracle
Oracle

@Imnotarobot3 

you might have missed the announcement back in March about the rewards system change 

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system. 
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now. 
After renewal, PM will give you the points to your reward account within 48 hours.  Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.  Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

  • you will get the same friend referral, 1 point (= $1) for every referral every month.
  • Instead of $2 autopay, you earn 5% back in point on your plan renewal or add-on purchases from credit card or vouchers
  • Instead of loyalty rewards, you will 10 points on your Anniversary day with PM every year 
  • You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn  1/2/5/10/15/20 points depends on the overall participation of the month 

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace 

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

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