Voicemail password not working

[Mel24]

I tried to set up my voicemail password like the automated voice said but it always says "invalid password" no matter what I put. How do I set up my password?

[hTideGnow]

HI @Mel24 

Let's try once more before asking support to help

go to My Account, Profile, and then click on the pencil to the right of Voicemail password, then click Initiate voicemail Password now and follow the rest of the step

if still does not work, you will need to ask support agent to reset for you

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437