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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Tried ordering SIM online, got error messages 3 times, now charged for 3 SIMs

I was on my account a few days ago and wanted another SIM for my new dual-sim phone. I tried to purchase one, and the checkout indicated some kind of error. Thinking I had done something wrong, I tried a couple more times with the same result. Howeve...

Unable to make or receive calls

Purchased a $30.00 add on US roaming talk text and 3GB data ….I crossed the border on October 13th and returned on October 15th… I was able to text and had use of data but wasn’t able to make outgoing calls or receive incoming calls… this is a 15 day...

Resolved! Can you manage more than one account?

HiI would like to know if we can manage more than one account? I am paying for my children and wanted make it as one account.

Resolved! Payment

Hello. I have 2 separate phone numbers and when I signed up for public mobile it made me create 2 different logins which I did but somehow when I login to either account both are tied to the same number (my sons). I've had nothing but issues with the...

Resolved! Reimbursement of reward that was not activated back to account.

@CS_Agent in our CommunityMy Data ran out and I requested 1 g of dat from my rewards. However it never worked and has not worked. That feature cost $15. Now my package data is now active again based on my activation date. I would like to have my 15 r...

Resolved! trouble with self serve

I have a senior family members phone connected with self serve, I am paying for her monthly plan I how do I add my new plan with my account?

Resolved! Continue suspended my service

When I log in to my account I get: "Let's complete your activation" with 2 options "Resume activation" y "Go login Page", I tried both, but it doesn't allow me to enter the menu, please help me. I don't know what to do?

Resolved! Request refund

I bought international minutes ago but it’s not working so I need refund

Problem Logging In

We are having problems logining in. We simply loop over and over through a series of pages and eventually we get an error messages saying password and login do not match. so frustrating. Help.

Resolved! I entered wrong MEID for eSIM

How to contact public mobile

Load

Why does the system take so long to load?

Resolved! How do I up date credit card?

My account has an incorrect Credit card number and a correct credit card number . How do I access my account to make the correction?

Resolved! Text Messages outside of Canada

We are going on vacation outside of North America and I wanted to know if an SMS message is sent to my iPhone, whether I will receive it.

Resolved! Charged after my account was closed

I've transferred my PM number to another provider on Oct7, and my account got immediately inaccessible.I then did a search here and found a few posts saying that if the account is inaccessible after a transfer, it means the old customer wouldn't be c...

US Roaming with a Samsung S10+

I'm wondering if I should buy the US Roaming package with 3GB of data for an upcoming week trip to the US (centered around Pigeon Forge, TN) crossing at Detroit MI orbuy a prepaid SIM from Amazon.(I need my phone and Microsoft Authenticator & Duo Mo...

Resolved! Friend need help

Here setup of new account is in some kind of loopShe is feeling extremely frustrated at this pointIt just keeps her trying to login and continue setup In a loop Some body text her please she need help

Resolved! Is there still Autopay reward $2?

Is there still an Autopay reward of $2? I did not see it on my account. Thank you!

Tracking for my SIM card?

I ordered my SIM on the 5th and PM's email said the estimated delivery would be yesterday. It still hasn't arrived and I'm wondering if there's at least tracking for it?Wish I had known about getting one on Amazon earlier, I'd be up and running alrea...

Resolved! The community does not support laptop very well.

The Public Mobile community is very good, there are many people who are willing to provide help. I appreciate this. Anyway, I have three suggestions. 1. We have two phone numbers with Public Mobile, and it's a little bit messy when we use one laptop ...

Account Access

I just keep going in circles trying to update my credit card information. Nothing loads and I keep getting error messages. All I want to do is pay my account. Is there anybody I can talk to? This has been so frustrating. Between the past two nights ‘...

Created account but cant log in? (Can't resume activation)

I created an account and while making an account I got "kicked out" due to some error code. I tried to log in, I can log in. It gives me 2 options. Resume activation and go to Log in Page. when I click on Resume activation, it asks me to log in again...

Urgent !! ESIM not working , now my physical SIM also not Showing SOS only can you help ASAP

my ESIM having issue, unable to install, I want to use my existing physical SIM, now that physical SIM showing SOS only, please help to fix this soon, no calls and no phone working

Resolved! account number

where can I find my account number please?

Resolved! Do I need to purchase US Roaming?

Hi,My current plan includes "40 GB Canada-US Data at 5G Speed", but when I arrived in the US today, I noticed that I don't have any data. Do I need to pay an additional $20 to add-on "US Roaming - 1 GB Data (15-day)"?I thought my original plan was go...

PUK code

My phone has locked me out of my sim, where can I obtain my PUK code.

data not working

I just upgraded my subscription this morning and now I have no data working. I cannot get through to anyone to fix this and the chatbot is useless.

Resolved! Wanting to Deactivate Old SIM Card

I recently had my phone stolen/lost and have since replaced it.I downloaded an eSim card onto my new phone.I am ready to resume my plan but want to make sure my old SIM card is deactivated.How can I do this?

Transferred two phones over to public and both number transfers failed

Like the title says I did two phone transfers and now both have failed and I have no service on either device. Both are stuck on “sos” mode. Both are iphone se’s. the accounts say the transfer has been completed and the sim cards were entered exactly...

Overcharge

Why am I getting overcharged every couple of days??

Resolved! E-sim

I have a simple question, I transferred my number from Rogers to Public Mobile and lost my phone, but I still have a physical SIM card that is most likely blocked by Rogers. How can I reactivate the E-SIM for my phone number, so as not to use another...

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