Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can’t call any 1800 nunber

My husband and I are both unable to make calls to 1800 numbers

"5b1 not equipped for incoming service" when calling a number in Germany

Hi,I opened a ticket with the chatbot for this some days ago, but have not received any reply or heard back from anyone. Trying my luck via the community now.When calling a German number (starting with +49) I hear a "5b1 not equipped for incoming ser...

Accsess to my esim after resetting iphone

Hi, I submitted a ticket to reactivate my eSIM after resetting my iPhone. I submitted a ticket, but I have received no response. Can you please help with this?

Resolved! Data not working

I activated my subscription plan yesterday and I called the porting line and they said everything is active and I did a reboot and everything but the data doesn't work. I got the 60gb plan but when I turn wifi off myphone in my house it won't start u...

My account

I cannot access my account to add pay method

mobile data

How to check the rest of my mobile data

Need puk code

Hi, I need the PUK code for my iPhone to unlock my SIM

Why Memes and Funny Images Are the New Language of the Internet

removed spam

Didn't get eSIM QR code emailed and can't complete sign-up

As per the subject, I can't get past the log-in and get a "Step 6:6 subscription not activated message." edited by computergeek541: changed category label as this discussion isn't related to Community

Please cancel my subscription. I already left Canada.

I left Canada in August and tried to log in to my account to cancel my subscription. I would put in the code sent to my email, but since I do not have the cell reception, I cannot get the code to my text messages, and cannot get to the menu to cancel...

phone number invalid

trying to login and asked to reactivate my account

QR Code

Hi! How do I transfer my number to a new phone? Where do I find the QR code I’m asked for? Thanks.

Resolved! Cancelling without logging in

How do I cancel my subscription when I can’t log in to my account, including the PM app?

Two phone numbers under one account

I have one account with two phone numbers. It was set like that by Public Mobile many years ago. The second phone number is called alternet phone number. I need to separate this account into two independent from each other accfounts. How can I do it?...

Payment

How do I remove card off the account

Need PUK code. Accident locked SIM

Hi, I need the PUK code for my iPhone to unlock my SIM

Log in Issue

I have set up my account in the app, picked my plan and received my Sim card. When I try to log into my account using verification code, I get sent back to log in. Anyone have a solution to this? Am trying to transfer number and complete setup.

Service Ticket Error

Help! I’m trying to troubleshoot my number transfer and the form I have to fill out to create my ticket is giving me a non-descript error. How can I get in touch with someone for help!

payment

new credit card

I like to enter info for payment with new credit card

Dad passed away, trying to find mom's account

Hi there, My dad passed away in May. My mom still has a public mobile account, but she has no clue what email the account is under. When I log in under the email my dad used (both should have been under same email) nothing shows in "my account". My m...

Resolved! Didn't receive text from Bell during porting process

I just switched to Public from Bell. I never got a text message from Bell to confirm that my number was switched to Public. At the top of my phone it shows Bell and Public. How do I get rid of the Bell?

Sim isn’t working

My sim has no network , and it’s written SOS what does that mean please

4933xx-xxx

status of this ticket # 4933xx-xxx

Subscription

Need to cancel as am unable to use my phone

Canada to US Calling

Can I make calls to the US with the "low budget Hero plan ?

iOS 26 issues

I installed iOS 26 about 10 days ago. iMessages and FaceTime don't work. Call screen also does not work. I see a few posts here that it's a PM issue. I troubleshooted with Apple for 3 hours. Apple said both could be PM. I wrote early yesterday am, a...

Cellular found

I have found a cellular phone with the sim card from Public Mobile #XXXXXXXXXXXXXcan you contact them to let them know to contact me ?

Phone number

In my account profile it has a different sim and phone number. I've tried to change it back to the old phone number but it didn't work. I tried selecting a new number but that didm't work either. What should I do, my phone cannot receive or make cal...

eSim

Can I get an eSim to try out a plan for say 1 month before I port my number. I am unable to port my number right away.Thanks.

Community

Forum Posts