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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 92 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Voicemail icon driving me nuts

For the past several weeks I can't get rid of the voicemail notification (Samsung Galaxy S23 Ultra) even though I do not have any messages!The only thing I can do is silence it for a maximum of 2 hours.  Settings in my phone are greyed out.I'm at the...

ken28 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! MMS

Can't receive or sent MMS. Data is on, the APN is correct, did network reset, still not working. The provider is charging, but not providing service or help. Not happy!

Demaks by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Resolved! What happened to my old community profile?

Hi. After the update to the website and forum, when I tried logging into my community profile, it asked me to select a new nickname. I noticed that the profile is brand new and does not have any of the badges or the history that my original did.  I t...

Johnovich by Good Citizen / Bon Citoyen
  • 4 replies
  • 1 Bravos

Clue me in please.

I have an issue with one of my Community accounts that I need CSA help. Chat Bot is 404And @CS_Agent or one of my other @Meme won't stick in the private messages. And yes I do have private messages turned on. Any one else getting the same?

Sylvestor by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Lost my sim card

I have lost my SIM card, how am I able to keep my phone number and apply it to a new SIM card?

Freyfrey by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Can't access old number to verify ID to subscribe

Oh no! I think I messed up. I was a Koodo month-to-month subscriber and tried to transfer my number to Public. I signed up as a new Public subscriber on the 20GB/$39 plan and selected the option to transfer my existing number. Everything seemed to be...

RRMMM by Good Citizen / Bon Citoyen
  • 18 replies
  • 0 Bravos

Resolved! How to disable auto-pay on new subscriptions

Since I changed from the 4G 40$ 15GB plan to the 4G $39 20GB plan to begin at renewal date of June 5th I noticed that PM has removed the words "auto-pay" from their website alltogether. Now I see that its classified as a subscription and all users ar...


I switched over to a 5g plan and I am not getting 5 G. I am in the Halifax area and from the Telus coverage map I should have 5 g 3500 MHZ. Does it take a while to update? I rebooted my phone and it does 5 G. Thanks

Alcatel flip phone won't connect

I bought an Alcatel flip phone model 4044M  for a spare phone and I can't get it to connect to public Mobile at all.  If I scan all I find is Rogers 2G,  I have it set to lte/hspa/gsm so it should pick up public mobile.  It was on Eastlink before so ...

GR by Mayor / Maire
  • 3 replies
  • 0 Bravos

Lost phone

Need to transfer phone number to different carrier but can’t transfer phone number because phone is lost can not verify using phone number 

Tolysalad by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Friend referral

About 5 hours ago I signed up a friend and entered my referral code in the appropriate box during sign up. I didn't get any notifications about it working, neither did my friend although the account was successful and she is now using her plan. How d...

JcCameron by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Changing plans now VS next cycle?

Hey everyone im still really new with PM and i was wondering what is the difference in changing my plan now or next billing cycle?and the new promo plan is cheaper(then the $45 plan) with more GB of data or am i missing something? 

Kelso888 by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Rewards and New promotional Plan

HelloI am on the old rewards program.  If I switch to the new $39 promotional plan, will I lose my old rewards?I would like to keep my old rewards...Mixxim10 

mixxim10 by Good Citizen / Bon Citoyen
  • 5 replies
  • 2 Bravos

Resolved! No access to 5G

Phone : iPhone 13 Pro I just purchased the 3 month 5g/150gb plan but I am unable to access 5G. I am located in Bridgewater Nova Scotia. Is there no 5G here?

GaijDelaneu by Good Citizen / Bon Citoyen
  • 5 replies
  • 1 Bravos

Resolved! My postal code isn't in the system

I can't go through the steps if subscribing bc the public mobile system doesn't have my postal code. I know I'm formatting it correctly.

PUK code

I need a PUK code to text and call and the AI help chat is not helping at all. What do I do?

RagingEagle09 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Old school party line question

If you remember (or know) what a party line is maybe you can help. We have a party line at our seasonal location. For some reason we cannot call anyone in our family who is with public mobile. We are able to call other cell phone providers (bell, Tel...

Kris80 by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

Resolved! Sim Card

I ordered a Sim card online May 7, 2023 paid $5.60 but did not receive it. DO NOT SEND-pls credit amount to July phone bill. I am senior. I do not want automatic pay. Please revert to texting me on 26th of each month to pay which I have proved to you...

Juli1 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! my bonus data is gone after moving to new site

Hi, I was on 1gb 3g plan for few years now. I always have a bonus 5gb plan through out my time with public mobile. However I just got a message that I've used up all my data and when I check, it's a brand new site and my 5gb bonus data is gone. Can I...

monsterpocky by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Canada 5G promotion email

I had received an promotion email from Public Mobile.  After I subscribed and received an additional email with a promotion code which will receive additional 42GB free for $50/8GB plan.  I contacted the Chat support and claimed that it is a spam.  P...

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PYMak1 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! cancelling the purchase of data

Hi, I just bought a data package. It hasn't been used. You instituted changes that it now expires, even though you did not make that clear. I'd like to return the package. Your entire service is getting worse and worse. Thanks

OMster by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! I've never been able to receive nor send text messages.

Not able to send nor receive message. the only way i can send and receive text message is when I am connected to the internet thru our wifi but when Outside i've never been received nor send message since I got the plan with Public mobile now it is i...

Rayan9513 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Resolved! referred by my son

my sons referral code is xxxxxxxxxxx  i wasn't able to enter it earlier.  how can i get this message to the right people?

bonaventure by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos
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