Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why am I asked/texted if I want an add-on when I have a Canada US Mexico plan? I need my plan to work when I am driving in the US
Phone has no service more then it has service. who to get a hold of to fix this?
I just signed up and am trying to port my old number to my new public mobile sim.The account shows the right phone number but when it tries to verify with eversafe the last digit is wrong. I can't even log in to that area to change the phone number i...
Helloi am a new customer since August 20,2025I am nor receiving messages stillI tried everything ,but thats not workingPlease, can you help meRegards Natalia
Trying to activate a SIM without the APP......how can this be done. Where is the customer service person ?
i am at the page where one is to scan the QR code to download the public mobile ap onto the phone.. i get a "unavailable for your phone" error in the play store ap at this point. this makes no sense as i installed another sim card from public mobile...
Hi! I’m just wondering if anyone can tell me whether the 20+ 40gb offer means you actually get 60gb for the rest of the time you’re on the plan, or if it means you just get a one-time bonus of 40gb for the first month you’re signed up and then it swi...
I made changes to my subscription, choose to be effective on aug 26. But this morning I checked my data. My plan is still the old plan. Please help!
I would like to retrieve my sim code Account details are as follows******Date of birth ##/##/#### My number is ##########4 digit code ####I would like to reactivate the sim and in order to do that I need to fill in the sim lock code.i look forward to...
I am having the same issue. Some texts are going through and some aren’t, hopefully this gets fixed. I’m new to public mobile and so far it hasn’t been a good experience, issue after issue
my boyfriend is a fellow public mobile customer, and he is completely locked out of his account. he's been able to make payments using pre-paid vouchers from his work, but he wants to set up autopay to avoid the hassle.he can't log in because when i ...
Hi community, I recently switched my iPhone 13 Pro from Rogers (SIM) to Public Mobile (eSIM). I used the app and transferred my phone number; I received the text from my previous provider regarding the transfer, approved the transfer, and received an...
I want to have 2 subscriptions/plans on my one account. How do I do this?
I have some family coming from a few months. Their App Store is not configured for Canada, and they can't install the Public Mobile app.Is there any way to install a eSim? Other providers, for example Rogers, have a QR code for that.
Hi I am unable to access my account details.could you update on this please
Tried porting a number. Said activation not complete. Phone got text saying successful created a pin but no one created a pin and activation not working
Not receiving OTP alerts from my bank in India edited by computergeek541: changed category label as this discussion unrelated to My Account/Public Mobile self serve account
My question about this plan is:does it mean that my phone will work also in US so I can call there unlimited times US and Canadian numbers plus receive calls from Canada and US with no roaming charges? Yarek
Trying to update account using my old iphone. Public mobile will not accept the number on my sim card
Last month for the first time I was charged $5 for an automatic top-up. Would someone know what it is for since I have no add-ons in my account. Thanks
Received message saying I used 75% of my data. I have 10 GB per billing. I’ve used less than six. Why did I get this message?
Hi, I wanted to get my account canceled and the recurring charges stopped. I am unable to access my public mobile anymore what should I do?
Hello, Do your plans offer Wifi calling? i require it as i live in an area with no to little service
how do I get my service working I can only call outgoing but not receive calls or send and receive texts
Hi , I have forgotten my password for my public mobile account of this account. ********* I ask for a code to be sent this this email so I can reset the password and I do not get the code. And check my spam folder and not it is not going there either...
Hello Public Mobile, Due to lack of coverage in my new area, I'll need to leave Public Mobile and switch to Fido (sorry!). My phone is very old (2015?). and it is asking me for "SIM network unlock PIN" I have my IMEI # and model #. Can you help me,...
I recently switched from bell to public today. And I cannot send or receive text messages. All other functions work like calling and internet I tried resetting all my settings and did all the trouble shooting things I could do getting very frustrated
