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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24373 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35911 Views
  • 185 replies
  • 27 Bravos

Unable to receive text messages

Hello,I ported my number ~48 hrs ago, and I am currently unable to receive text messages from a number of my contacts (no issue with calling). Looking for support from a PM moderator to look into my account and try to get this resolved.Thanks

Ram_teh_g0d by Great Neighbour / Super Voisin
  • 501 Views
  • 5 replies
  • 1 Bravos

Resolved! Reactivate account

I wants deactivate my Telus account/plan and  reactive my Public Mobile plan. Please how do I go about it? Thanks! 

Obii by Great Neighbour / Super Voisin
  • 568 Views
  • 5 replies
  • 0 Bravos

Referral

My brother switched to Public Mobile a while back and was signing up at Walmart.. he had my referral code ready to use but forgot about it till after the fact and they never asked for one.. is there a way to use it after signing up? Would be nice to ...

Public_guy by Great Neighbour / Super Voisin
  • 771 Views
  • 9 replies
  • 0 Bravos

Referral

Today a friend of mine moved from a different service provider to Public. She used the referral link that I had provided to purchase her subscription. Her purchase and move to public was successful and the plan is now active with her. I am expecting ...

lunchcanada by Great Neighbour / Super Voisin
  • 385 Views
  • 5 replies
  • 0 Bravos

@Ck_PM

Hey CK I need your assistance signed up via self serve credit card was charged , esim was sent I added it but it did not work . Read around the boards to delete it and readd. Of course as you know nope that don’t work I need a new esim . Submitted a ...

JacobFlaglor by Great Neighbour / Super Voisin
  • 302 Views
  • 2 replies
  • 0 Bravos

Resolved! 75 gig CAN/US plan

Hello...I just tried to change my current subscription to the 75 gig CAN/US plan for $40 that you're offering. Once I hit the confirm plan change button at the bottom of the screen, there were multi-coloured dots on the screen indicating  it was work...

Paulleewogg1 by Good Citizen / Bon Citoyen
  • 1007 Views
  • 13 replies
  • 0 Bravos

New customer

If someone switches from Koodo to Public, would that be considered a new activation?

DerekLeBlanc by Great Neighbour / Super Voisin
  • 342 Views
  • 3 replies
  • 0 Bravos

Resolved! No inbound calls or text

I ported my number from Rogers. Sim card installed.  Using just cellular service, no data, I can make calls and send SMS text but cannot recieve calls or sms texts... Therefore cannot fully confirm account. using iphone 12

Krussell1 by Great Neighbour / Super Voisin
  • 329 Views
  • 2 replies
  • 0 Bravos

No voive service

I have no voice service,only data…3 days ago I had both….mu number was ported from Koodo mobile and I was advised that service was cancelled (no longer have service from Koodo mobile)

Tvarga by Great Neighbour / Super Voisin
  • 312 Views
  • 3 replies
  • 0 Bravos

Resolved! number transfer from physical SIM to eSIM

I have some questions about the number transfer process if you have a physical SIM in your phone from the old provider and using an eSIM from Public Mobile.Is the number transfer process the same as it would be if you had a physical SIM from Public M...

ZoeStars by Great Neighbour / Super Voisin
  • 1174 Views
  • 4 replies
  • 0 Bravos

Network not working

I transferred in from Telus last night via eSIM. After the port I tested the network with wifi off. Calling texting and data worked. This morning it stopped working even though I have full bars on public network. If I call another number on public ne...

Menchita by Good Citizen / Bon Citoyen
  • 797 Views
  • 9 replies
  • 0 Bravos

Support

How long does it take to get an answer from support? 

Sandjo by Great Neighbour / Super Voisin
  • 341 Views
  • 4 replies
  • 2 Bravos

Resolved! new plan

I changed my plan and said I want it to take place when the current month is over, the plan is no longer available ($34 USA-Can plan with 50gb), do I still get the new plan upon renewal or do i get the one that is currently at the $34 rate(CAN only,n...

Mark42 by Good Citizen / Bon Citoyen
  • 641 Views
  • 5 replies
  • 1 Bravos

Data

My data is being used somehow after midnight several times a week even though my wifi is on and I’m not using my phone. How is this happening and all of my data has been used already.

Shellie36 by Great Neighbour / Super Voisin
  • 250 Views
  • 2 replies
  • 0 Bravos

My account error

I signed up for the promotion yesterday and need to verify my phone number, but I'm not receiving the verification code. What should I do?

Threedenim by Good Citizen / Bon Citoyen
  • 614 Views
  • 9 replies
  • 0 Bravos

Resolved! My Account

Hello,I am trying to log into my account which I created yesterday. I had a package in my cart but it expired last night. I went to log in today and it said Resume Activation. I clicked on that but then got an  XXX error code. Can you help me with th...

Bestlife by Good Citizen / Bon Citoyen
  • 606 Views
  • 6 replies
  • 0 Bravos

Double charged on my visa

I have been double charged $16.95 on my visa on Feb 26/2024.   Please refund the extra charge!  

c_chen75 by Great Neighbour / Super Voisin
  • 368 Views
  • 4 replies
  • 0 Bravos

Resolved! Activation help

Hello, I recieved my sim today and tried to go through setup in the app. Once I input all the info it told me they were unable to complete the setup and I needed to contact support. Now I am unable to log back into my account both in app and browser....

fam123 by Great Neighbour / Super Voisin
  • 361 Views
  • 2 replies
  • 0 Bravos

Entered wrong phone number

I accidentally entered the wrong phone number upon activation and want to change it to the correct one.

cranbran1 by Great Neighbour / Super Voisin
  • 584 Views
  • 6 replies
  • 0 Bravos

Can't log in

My phone plan is about to expire in a week and I cannot log into my account due to it saying wrong username or password when I have not changed anything. I just need help logging into my account to approve my payment as my last credit card expired. I...

sabrinashaw by Great Neighbour / Super Voisin
  • 425 Views
  • 4 replies
  • 0 Bravos

dropped calls

Is anyone having frequent dropped calls in Thunder Bay ON?  I only have 1-2 bars of cell service at home.  Calls are dropping more often than not.

cc2024 by Great Neighbour / Super Voisin
  • 628 Views
  • 7 replies
  • 0 Bravos

New Activations Only Promotion Plans

I'm looking to transfer from Freedom to Public Mobile. Am I considered a new activation if I bring my own phone and sim? Thanks.

usnc by Great Neighbour / Super Voisin
  • 394 Views
  • 4 replies
  • 0 Bravos

Unable to connect in the US

Switched to the US-CAN plan and am currently in Florida and have no service... Followed all directions given by support but still can't register on a network.  Using a Samsung Galaxy A04... Tech support has escalated but they say it will take up to 3...

JG20 by Great Neighbour / Super Voisin
  • 939 Views
  • 9 replies
  • 0 Bravos
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