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Overcharged

How do I resolve with overcharged 

I haven't received my sim card

I haven't received my sim card 

charged 2 times

i changed my subscription to start on renewal date and it didnt and in the even i was charge 2 times to get the correct one how can i get a refund?xxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxxx

Points

Is there such thing as lower your bill to 0 dollar. What do you have to do? or what do I have to participate in?

data

I would buy data ,but I reject the idea of it expiring in 30 days. need not to expire or will never buy it. Thank

When will the $29/Month 10GB Can, US, Mex 5G Plan be available for existing customers?

The $29/Month 10GB Data within Canada, the US and Mexico at 5G Speed has been made available for new customers since Black Friday and so I'm wondering if it will ever be made available for existing customers?  I'm currently on the $34/Month 15GB Data...

When does the US data roaming addon get applied?

Hi All, How long after purchase does a US roaming data add-on get applied?  I received the email after redeeming points for it, and it says, "Your add-on will be applied within 24 hours of redemption". Does this means its not applied right away?I see...

services 'on hold'

I'm confused.  I had an issue last week with payment denied from my credit card.  took 2 days to sort that out, but it seemed resolved.  Now, I'm trying to add international minutes, preferably using my reward points, but i get this notice in red: Yo...

Slow 5G speed for the past week or so

Hi, I have been with PM for about 2 months with the 50GB CAN-US plan and the first month was amazing, 5G speed was impressive. About a week or so, I noticed PM 5G speed has deteriorated...it used to be >200MBps and now it can barely hit 20MBps in tho...

Transfer

I need my phone number transfer pc mobile to public mobile thanks 

How to submit a ticket for support

I want to cancel my plan and get my money back.

HiI didn't get sim card even though I've waited for 2 weeks. It means I didn't activate it yet.Therefore I just want to cancel my plan and get refund. I already got another plan.I hope your rapid answer.

Roaming

Are the plans for Mexico roaming only for Quebec? We are in BC and we want a phone plan that works in Mexico as well. There’s a plan but says for Quebec only but offered on the BC side of the site 

not able to download eSIM, and answered yes to transfer phone number to my pervious provider.

not able to download eSIM, and answered yes to transfer phone number to my pervious provider. will i lost my phone number?" can't get any service now

Can not install eSIM after buy the subscription

Dear support,I already bought an eSIM on web browser and the subscription $19 for 1G data.I download the App for my Iphone. However I can active eSIM for my subscription follow the steps of your system.Please help.Thank you!Thi Cam Tu, VO

Switching to a cheaper plan

Hi, I've been with Public mobile for years and I've been very pleased with the simplicity and the plans offered. I made many people switch to those amazing plans.Right now, I have the plan 20 GB for 30 dollars, but I don't need that much data and wou...

Unsucessful phone number switch

I had one ,the older current sim in my old phone and the new, public mobile sim in my new phone when i did the switch and it did not work out.Now my public mobile sim has restricted access to making phone calls and i just paid for my monthly subscrip...

Phone Service Abroad

I want to confirm the details of my plan as I am travelling. Specifically, the section states I have access to unlimited minutes and messaging in Canada, US, and Mexico. Does this mean I can use my phone to make texts and calls while I am IN Mexico a...

Porting a TN from Telus Business

Hey Everyone, I'm attempting to port my TN from a Telus business account to Public. I recently left the company I worked for and was looking to port my TN to Public. When attempting to activate my account it keeps telling me invalid account number/ I...

Disable to send messages

We can't send messages by public mobile servers  we are suffering since 3 months 

US Roaming plan

Hey There.  Have used the US talk and text plan in Maui over the past couple of years....Wonderful!  However, after the 15 days are up, there is a very big problem getting another 15 day plan working right away.  Is it possible to prepay for 3 or 4 -...

Want to change plan

Still waiting for sim card to activate new account, but would like to change  subscription to $23 plan with 6 g data at 4G speed