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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

RE: Refund on Subscription or Change Subscription from eSIM to physical SIM

I have a physical SIM, I would like the current subscription for the account under email: xxxxxxxxx transferred to my physical SIM. Please Help!!! If you cannot help. Please provide me with a refund.MJerryEdit by Dunkman: removed personal information

E-Sim Problem, They Took My Money, but phone doesn't work

I opened another account for my daughter's phone. I selected E-SIM and now the app is stuck in this mode wanting us to use the E-Sim, but it doesn't work. I purchased a physical SIM card and put it in, but now I can't do anything. I can't de-selec...

Reception (bars)

I live in a rural area, I don’t expect service to be great, the best I get at my residence is one bar. Needless to say this is frustrating and somehow affects internet use on my phone. I have an iphone8. People with other providers don’t seem to have...

Resolved! Outgoing Calls

When making an outgoing call the cellphone disconnects too soon. As a result I never reach the voicemail of the number I am trying to reach.

All 1-800, 1-866 ect….

Hi I would like to know why suddenly I can’t have access to all 1-800, 1-866 ect.. numbers, a recorded message tells me that I can’t reach the number i dial!!!! Any solutions?? edited by computergeek541: changed category labels as discussion is unr...

Incoming calls are not receiving. Outgoing is fine. Porting seems not completed.

Hi, my phone data, text and outgoing calls are working fine. Income call received in Fongo app from where I transferred my phone number. ChatGPT says “This is a classic case of a partially completed port — the voice routing for incoming calls hasn’t ...

Resolved! I want to stop voicemail messages from harassing blocked numbers on a Samsung S24+.

I blocked a person from contacting me on Facebook and on my phone. I don't receive calls or texts, but I still receive harassing voicemail messages. Help me stop this. edited by computergeek541: changed category label as discussion is unrelated to Co...

Resolved! accessing account

My public mobile is connected, cannot receive incoming calls.My husbands phone does not even show the new sim card.please help me

Public Mobil self serve

My son used his smartphone with his account, that I pay for self serve and I want his number blocked from using it. The payment was $45.20 I don’t agree to this payment and he should be blocked from this feature

Subscription expired

Hello,I signed up with public mobile in march 2025, it has automatically taken my payments and renewed monthly until August 30, 2025. It now says my subscription is expired and I must renew it. I have tried everything to renew and it says it is unabl...

Data not working?

I've had my data not work in an urban city of 150000 people. It's happened twice in two days. I've never seen this except when I'm camping in very rural areas.Any ideas why this is happening? Thanks!!!

Canceled my subscription on June but I'm still been charged for the plan

Hello I canceled my subscription on June and every month I've been charged wuth the plan, Ihaven;t noticed this until now, so I need a full refund of those 3 months I've been charged and to remove my card fron this profile

Resolved! No mobile data service

I've been receiving these notifications all morning. Is there an outage I should know about?"No mobile data service. Temporarily turned off by your carrier for sim 1 "

Resolved! Hi

Gave SIM card # no service been over a month still. O SIM card yet that I ordered need my phone working

Public’s mobil

Can not get number transferred from tbaytell

Resolved! Fraudulent text coming from my phone

Fraudulent texts coming from what appears to be my Public Mobile phone number are going to my son's mobile phone. The messages say I am in trouble and need his help. My son gets these frequently, his phone is with a different Canadian provider. How c...

US Data

Hi,@membersI have a Canada-US plan and I am going to the U.S this weekend, do I need to buy the US roaming add-ons or I will just switch the data roaming on?

Resolved! Mobile data service outage?

Over the last hour I've been receiving "No mobile data service - temporarily turned off by your carrier" notifications. Mobile data goes on and off. Is it a known problem?

can't make provincial calls

I tried to call rogers to cancel more of my subscription since switching to mobile and the call won't go through. I tried to call 1-855-775-2265 but receive a message that states call can be completed and to call *611. I have the canadian, mexican,...

Qr code inactive

Hi, My QR code is not active, could you pls support to resend the QR code or instruct me how to activate my esim

Transferring data to a new phone

I require that the Public eSim card be configured to be receptive for data transfer to my new iPhone. The issue is very time sensitive. Please respond quickly with instructions. Thank you.

Group text no longer working

Hi, I recently traveled internationally and since coming back my group texts are no longer working properly. Instead of showing as a single group conversation, all messages are splitting into separate individual texts. I’ve already reset network sett...

Paying

I'm really stuck here. I've tried to pay my bill more times then I have digits! Network keeps saying payment failed? My account has always been set to recurring payment. This month.. That service failed. Provider said insufficient funds? Well I look...

Resolved! International call to Austria blocked by Telus

I bought a 300 min package for international calls to place some calls to Austria. When trying to my call display shows the name of the recipient but then get I message that my call has been blocked by Telus and a message to call 611 (or *611). Neith...

Can’t receive the EverSafe Code

I’m trying to log into my account online and on the app but I can’t receive this EverSafe code because my phone was stolen. It first sends a code to my email address associated with the account, then sends a 6-digit code to the number I no longer hav...

Double Charge

For the past few years, I've been on a plan where I've been charged $126 every three months, for 4G of data a month. Despite the fact that my bank's online records show that I paid the $126 charge on July 5, my service was cut off on August 24th and ...

Resolved! Referral Code Not Valid

I signed up for Pubic Mobile today, my friend provided me with a referral code. When entered it said the code was not valid. No means of contacting a customer service agent. Could not create a ticket. Sadly it seems little works on this online platfo...

3G network

I have received a message saying that my phone is using 3G(even though I have LTE 4G) and is shutting down in my area, and Public Mobile has teamed up with Telus. I currently live in Calgary, but my mobile plan is from Manitoba .Does this sound legit

New SIM wont activate

I just experienced the same issue. My credit card got charged and I selected my phone number but eSIM wasn’t installed. Now I can’t login as it’s sending a code to the phone number. I didn’t get an activation summary email either. I sent a PM to supp...

I'm moving to another company, but I'm not receiving the confirmation message. You don't send it.

I'm switching to another company, but I'm not receiving the confirmation message. You don't send it. I've done the process several times since Saturday, and you haven't sent the message so I can leave. I'm stuck on Public Mobile.

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