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Unable to send and receive SMS

Great Neighbour / Super Voisin

Hi, I just referred my friend , and he is not able to send and receive SMS. Please have a look. 


Mayor / Maire


Please remove his number. These are public forums and not private.

He will have to sign up here at the forums to get help. Depending on if we're able to help him, if we can't, he'll have to create a ticket under his name and account.

So let's try a few things. If he places his old SIM card back in his phone, does he still have service? Has he tried to place the PM SIM card in another phone? Has he tried to reboot his phone?

Need Help? Let's chat.