Why my ZIM card can’t receive and send messages but can call in and out

[BKNS27]

@Joannaxiao 

If you recently just ported over to PM and this problem occurred then you need the help of a CS_Agent to investigate the issue during staff working hours.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Dunkman]

@Joannaxiao 

More details would be helpful.  

Did texting work before?  What about data? 

What model phone?

New customer versus existing customer? 

Might want to try a reboot of the phone.