cancel
Showing results for 
Search instead for 
Did you mean: 

"Cellular network not available for voice calls" - message

keg4205
Great Neighbour / Super Voisin

 

Anyone know why?

Im in Merlin, On

2 REPLIES 2

@keg4205  In addition, if your phone does not support 1900mhz nor VoLTE you must purchase a new phone  compatible with PM's version of VoLTE. 


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

hTideGnow
Mayor / Maire

hi @keg4205 

what phone do you have? and what city you are at?

 Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, Montreal, Quebec City.   Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use

So, it might affect voice calls for phones that has only 850 Band 5 on the phone but lack 1900 Mhz, those phone people bought in other country.    If you phone has 1900 Mhz, if your phone are those that sold in Canada,  it likely won't impact you, you won't see any service degrade

https://www.publicmobile.ca/en/get-help/articles/850-turndown

 

Need Help? Let's chat.