Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not receiving phone calls

Recently I moved my carrier from Freedom mbile to Public mobile. I successfully tranfered my careerier. But still I didn't receive any calls to my number.

Transfer to Bell Mobility

I want to transfer to Bell Mobility. My next payment is set to be charged on October 17th. I am wondering when exactly I need to transfer so that I won’t be charged for the following month?I mean is the payment date the same as the monthly cycle date...

Card Validation failed

I cannot update my payment information, and my card has expired, and now my phone won't workI try to submit a ticket, but when it asks for my SIM number, I need to type 'N/A' because I use an eSIM. However, the field that requires me to type 'N/A' on...

I ordered a sim card but when I checked the receipt it was address to my old place

How do I change my order to ship it to my new address?

Resolved! Got charged again for the E-Sim despite of being a E-Sim subscriber. This is not good at all.

I understand this is $5.70 but this hurts the wallet. Please @ Public mobile support help here.

E sim

I have a physical SIM card now ..if I switch to my new phone that is e-sim compatible to e-sim will I still be able to use my SIM card in my old phone?

plan discontinuing?

I am currently on a 1GB herodata --3G plan. Is this plan scheduled to expire soon?

Bill payment

How do I pay my bill?

Resolved! Public Mobile Account

Ok, thanks everyone, a new phone is up and running with new Sim card. Now there is another problem. How do I change the brand of phone he is using its not the same phone as the lost one. Old one was a Samsung galaxy s20 and the new one is a Sams...

The plan of $15

I’m paying for nothing every month

Why am I getting charged when I am no longer a customer. I successfully ported my number to Roger’s months ago

How to change log in code to email

How do I change my login in code to email because my number ain’t updated to my phone yet

Service

Hi can u help memy phone is not working.Apparently every thing looks good in my app.no payment issue nothing.Unfortunately three phone numbers are not working as they are connected with one one account.very frustrating there is no way to contact urge...

Terrible customer service from Public

I contacted Public Mobile @CS_Agent and I want to make my experience with Public customer service known.I got my daughter a phone number with public few days ago. Knowingly or unknowingly she went into my account and changed her number but for some r...

Re: My service does not work - says i am out of minutes

I need to Chang the credit card number

Canel phone plan

Can you please cancel this account for xxxxxxxxxxxxx as he has passed away on Saturday September 20thI am his spousexxxxxxxxxxxxx

Do I get to keep my add-ons if I switch plans?

The $15 plan isn't worth it now that the price went up, but I've still got tons of data and minutes left.

Resolved! transfer PM phone number to new phone

Have android phone with PM physical SIM. Just got new iPhone which will handle either eSIM or physical SIM. Want to keep existing phone number and account benefits on new phone. How to?

Resolved! Phone Number Transfer

Hello I tried to transfer my phone number over but ended up messing up my IMEI and account numbers can someone please reach out to me so I can rectify this? Thanks.

Simcard

Hi,I purchased a plan for $30 along with a SIM card for $10. It said delivery would take two days, but I haven’t received anything yet. Can you please provide an update?@computergeek541 @CSA_PM

Expiration of subscription

When I log in, why does it say that my services are on hold due to the expiration of my subscription? I am on auto top-up and my credit card has not expired.

Re: Stream+ with Disney, Netflix, Prime

I haven't been able to figure out step one. How do I add a Stream+ account? I logged into my account and didn't see that option anywhere.

Phone battery swole - No longer opens. Unable to log into My Account, because of the 6 digit code

I cannot receive the 6 digit number to confirm my identity when trying to log into MyAccount on my computer because it is sent to my phone number linked to the phone that no longer opens. I am trying to log into my account to switch the device from ...

Dual numbers

Hello, I transferred my phone number from Telus to Public Mobile. I had two days worth of issues and then they gave me a temporary phone number to activate it with and then you said you would change it at your end so that my original phone number tha...

Resolved! Roaming

Does Canada USA Mexico plan include roaming

Pausing Plan Current Status - 4Q25

This feature has been requested from Day1 of Public Mobile (a "low-cost" subsidiary of Telus remember). As part of the low-cost concept as seen by Telus this feature would only be offered on the high-cost subsidiaries; regardless of the "most reques...

Crashed while setting up my SIM. App doesn't let me proceed.

Phone application crashed while setting up for a phone number transfer. Can't get past the "Register a SIM now for it says that it's already in use. App prompts me to log in for further action, but nothing is happening.

Can’t get into my acct/eSIM not working

Just created acct and activated new subscription. eSIM I pruchased not working, and I cannot access my acct as it wants to send a code to the NEW phone number on the eSIM that won’t activate on my phone. Nothing I try will allow me into my account to...

Lost access, Paiement problem

My phone number is xxxxxxxxxxxxxxxxxxxxx

No SIM card delivered

I ordered with payment of 40 bucks: 10 for sim and 30 for plan after almost three weeks I receive no simand the package is untraceable as I don’t have the number of delivery and status I need a refundand also will public automatically charge me the r...

Community

Forum Posts