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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

The cheapest price for seniors

Activate new account for husband

Would like to activate new account for hubby. Is there a family plan? Have a SIM card but need telephone number

Resolved! No data

I've hit my 50gb limit, and instead of a slower internet speed, I have no data at all. Chrome says internet is off. The 34 dollar 5g 50gb plan is supposed to just lower the speed, no cut you off completely from internet. Please help me. Thank You

How do I get my eSim?

HiI have paid subscription and got to download the app. After downloading the app I tried to login but app is saying that I got the message about the verification code:Confirm Your IdentityEnter the 6-digit code sent to xxxxxxxxxxxxxxx.I never receiv...

Why Can't I top up my phone with the voucher i bought

Hi,Why Can't I top up my phone with the voucher i bought, I keep having this message below when i type in the voucher number. since last Saturday. need your helpSorry, we’re not able to process this request at this time. Please try again later.

Signal issues- anyone else experiencing low to no signal? Max I am currently getting is 2 bars

Does anyone know if there are currently network issues affecting signal?

Resolved! Porting out request from Telus, please allow

Telus has sent a Porting out request, something is not working, can you please allow for my cell phone number 403-xxx-xxxx ?

Can’t open my account

I just subscribed to a plan and I can’t log in to finish my account set up. I wanted an e sim and I already have a phone number the only problem is I used someone else’s phone. Now I’m trying to open my account on my phone but I need a 6 digit phone ...

My payment

My payment was taken automatically on July 2nd, however my account has been suspended for non payment. I want it fixed YESTERDAY

Account number

I need my account number information and PIN

Long Distance for extended periods

We have recently become snow birds and want to spend several months this winter in Florida. Will the Long Distance add on's cover extended periods away from Canada?

Having problem redeeming NEO rewards

has anyone have trouble redeeming the NEO rewards?I clicked REDEEM but did not receive any email confirmation, how do I email PM support team?How to RedeemRedeem this offer in My RewardsOnce redeemed, you will receive a confirmation email with detail...

Resolved! 15 dollar point credit?

Hello,Can I redeem more than one 15.00 point credit per month? For example, if I have 45 points, can I redeem 3x $15.00 point credit, or can I only redeem one per month? Thanks Barbie

Unable to acces My Account page.

Hi there,I have to recharge my public mobile number. However, I'm unable to access the 'My Account' page. When I click on the link, the browser loads up but stays on the same page. Please note, I don't have network coverage as I'm abroad (will be ret...

Use in Europe

Hi ,does anyone know whether and how to use our current public mobile plan in Europe? thank in advance! cw

Cell coverage

We have very poor cell coverage at our summer home at S.V. of Island Lake, Alberta. You have to walk out onto the road to get a connection. Seems to be an issue with many of the residents there. Can something be done?

Resolved! Can’t access my account in the app

I bought a esim with forfait, and I can’t connect to my account to activate it. This is very frustrating because there is NO SERVICE at all. The AI makes you run in circle, no way to talk to anyone. As soon as I manage to get a refund, I switch to Fi...

Frustrating Activation issues

Hi all,For the second time in 6 months, I said to myself let's give it a try with PM, their 15$ unlimited plan is too good to be true.For the second time in 6 months, I get stuck with an activation error obviously AFTER my CC got charged. What is wro...

Resolved! over a month ,still no receive my sim card

dear ,i have place the order over a month ,but still no receive my sim card ,could you help me solve the problem ?Thanks and have a nice day !mike wu

Having problem port in

Wrong imei ? Need help

How do I switch plans to the $15/ month available to new clients?

Good Afternoon,I have been a loyal client for over 6 years and was paying just over $13/ month with loyalty rewards applied. Since the new rewards program came into effect, my monthly fee has risen to $22.60. This change in reward programs was forwar...

Cancellation of subscription

How to cancel a subscription on behalf of a spouse who had deceased?

Resolved! US Roaming Not Working

Hi guys,I’m having a problem roaming in the US. I recently signed up for the 75GB Can/US plan. I drove into NY and with settings on auto it picked up T-Mobile 5G. However, no data. I pulled over and read through the PM forum and Reddit. I might be mi...

Resolved! New account can't make phone calls

Hi All,I was originally with Koodo (not prepaid) and ported over my phone number via app. now i can't make phone calls on either sim cards. please help!got the confirmation text from Koodo confirming phone number port, but now neither sims work.

Resolved! I want to pick up SIM card instead of waiting for it to arrive.

I have just purchased a plan + SIM. During the purchase process the UI did not let me select a store to pick up SIM . I completed the purchase and now need to wait for SIM to arrive (10 days estimated). Can I change it to be picked up at a store in ...

Resolved! Error submitting ticket

I keep getting an error when submitting a ticket. It states to enter N/A if im using an eSIM and yet does not allow me to. there is no phone number to speak to anyone. my phone is now in limbo and I cant do anything with it. Have data on public, ...

Resolved! SIM card

It seems that the problem I was having yesterday (excessive data usage) is due to the SIM card failing. I would like to know how to get a new one? thank you

Resolved! I need help transferring my prepaid Koodo number

I need help transferring my prepaid Koodo number

Resolved! Receive OTP/sms/2FA while abroad, thailand etc

Hello, I was in thailand 3 months ago and I noticed that I couldn't receive 2FA sms because I guess pm does not have roaming. I guess now time has changed, since royalty program also changed. I see under my plan, there is unlimited international text...

Resolved! Monthly charges

My monthly charges have increased from $28.00 to $35.00 plus GST. I received no notice or expl

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