Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, May I please have information on how the eSIM work? I am currently using a physical SIM and I would like to add a phone number for work using the same phone. How does it work? I was ready to buy the eSIM but will my physical SIM and subscripti...
Last month I tried switching my subscription plan but it didn't take effect. I've tried again for this upcoming month's renewal. Wondering what I may have done wrong? I did they same for my mother's plan and it also didn't work.
I am going to Poland for a couple weeks and wonder is there anything I can do for data or something to not pay big prices for service while there edited by computergeek541: changed category label (unrelated to "community" discussion)
Hey there community, I keep trying to change my plan to the $34 plan when I'm currently on the $15 plan. When I went to pay with my card it kept saying failed until eventually it let me add the funds to my account. Then I had the $34 available funds ...
Hi, I've heard that a specific phone has to be recognized by the company or network for full 5G service to work, I have a OnePlus 13 that I bought from OnePlus Canada, so I assume it should work fully? I see 5G on my phone but not the 5G+ I used to s...
I have been with PM for a few years now, and upgraded to a 23$/month plan 6 months ago. If I go to view other plans, there are a few options that are cheaper than the plan I am currently on. However, I have seen discussions posts talking about how ma...
Trying to active a new account and want to transfer a landline number. Actually it's a Teksavvy Tektalk (VOIP) 'landline'. I get this from the Public Mobile portal:We've noticed you have an active Public Mobile service and would like to confirm ful...
Trying to transfer a number and it keeps telling me its not valid.
How is is that I can stream YouTube videos for hours, I can listen to Spotify for hours but when I listen to a podcast on the Daily Wire podcast - very conservative - my data goes straight to 95% used? It’s absolutely uncanny…literally EVERY time I u...
We have two phones (xxxxxxxxxxxxxxxx) (xxxxxxxxxxxxxxxxxx). I pay for both subscriptions. I recently provided the new Visa card information however you did not include Mary’s account for payment. The payment for me was processed on April 5. I wish to...
Having trouble moving phone number from public mobile (on iphone) to telus (samsung). Went thru process at telus twice to transfer number and still not working.
I have this plan and am in the US (based in Canada). Anyone know if I can receive regular telephone calls? Do I need to be wifi enabled?
I am being harassed by telemarketing; how can I change my phone number?
hello am customer my phone is working but am trying to log in to my account but its not working is there any support available that can be access for this issue my email is not recanalized by system and couldn't get the text when click on forget emai...
A payment came out of my account for my service today but my phone isn’t working
can i change the number of rings before going to voicemail
I purchased for the first time a bundle for talk and text and data in the US for $30. I don’t know where it should show on my phone and I don’t know how to confirm that I’m on it so that I am not paying other rates. Please advise.
Hi i don't have network.. my account is up and always paid on time, I tried restarting my phone, resetting network and connections but still no service ..
Last night my phone started saying "emergency calls only" and wouldn't connect to PM network. This morning same thing. I tried "Manually select network" and PM comes up as an option, but it says "unable to connect to network". Tried removing/replacin...
Hello. I ordered a sim card and subscribed to a plan. The network doesn't work in my kids watch. I tried the sim in my phone to be sure it was not defective, and worked in it. I know that you cannot refund the sim card, but can you please refund the ...
Not getting anything more than H+ at the moment. Any known outages in the Manitoba area?
How to I obtain a QR code in order to transfer my number to my new iPhone. When I attempt the process using the phone it says “eSIM transfer not supported contact public mobile.”thanks!
I have stopped receiving incoming calls from today ( possibly even before today)I can call other number, my subscription is active but when someone calls me, they are routed to voicemail.I was informed about it today by a friend and that is when I go...
Hello,I was abroad (outside of Canada for some months) and today I reactivated my public mobile sub, but I wasn't receiving any sms / texts after enabling the previous SIM. I followed instructions to setup Access Point Name, so I can setup Public Mob...
I am trying to transfer my phone number from bell. I have a Nunavut number. It is telling me my number is invalid and I need to use a Canadian phone number. My bell account is active. Any help would be greatly appreciated
I forgot to use the referral code I got from someone when I created my account. Is there any way to use it now with an active account?
I recently moved my number from another provider. Did the confirmation text from the previous provider. Followed all the steps in the guide. I tried contacting an agent but cannot log in because they sent a text to the phone number I said I have no s...
Notice under my accounts that my 3 g subscription has increased in price $120 for 90 days to $210 for 90 day without notice. Please advise why or is this an error.
Hi,How well does the signal work in Kenora ON seeing we dont have a Telus presense.In addition, does the 35.00 plan support tethering?Don
I spoke to an Apple technician and they asked me to ask my cellular provider (Public Mobile) if they provide eSim transfer to iPads in particular. I know Public Mobile supports eSims in iPhones but iPads?
