Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i can not make a payment using 2 differnt card.can u take a look what is going on?
I’m going to travel to us. My subscription is 50GB CAN/US plan with unlimited can - us minutes. Will I be charged roaming fee when making phone calls in us?Thanks edited by computergeek541: corrected the category labels as this topic isn't about "co...
my community messaging is in my husband account and for this reason he has no access to his messages.WORSE: I cannot open my account and PM login page does not recognize either my email or phone number.It goes on since last Wednesday (first contact w...
Hello! I have a 50GB plan and my mom has a 60GB plan. She's currently paying $5 less than I am and she gets more gigs. Can I get my plan upgraded to the 60GB for free since I'm paying more? Thanks!
I subscribed for esim package,but my phone isn't compatible with esim. I want to move subscription to physical sim that I have purchased.
I have iPhone 14Pro and I know it supports eSIM but currently, I use SIM.I would like to use eSIM for 2 weeks while traveling in EU. Once back to BC, I would like to go back to my original SIM.I could not find any video or document explaining how to...
How can I activate International roaming in India. What is the cost of the pack?
Already submitted a ticket but no response yet has anyone else had this issue I live in Canada? and how do I fix?
I recently travelled to the U.S. and purchased unlimited talk, text for 15 day package. I was unable to make calls during my trip. Why? What went wrong? Did I chose the wrong package to place calls
My self serve account is restricted, therefore I cannot switch my eSIM over to my new phone online like normal.. I need help to figure out what to do ..
I subscribed for public mobile, and got a promotion applied, but when I downloaded the app, I realized I picked the wrong plan. I wanted the $35 CAD-USD-MEX and I picked the $34 CAD plan. How can I change that while still ensuring the promo is appl...
As a new customer I signed up a account but it’s not fair how I don’t have signal on my phone
Long story short...or long, I changed my Public Mobile number to my current number, around 5 or 6 months ago.The problem is I didn't realize/forgot my old number was needed for 2fa authentication for certain accounts, I'm unable to change the number...
I purchased a new flip phone as my second spare phone. How do I get a new phone number for this phone?
I was trying to first time register and things were going ok, until after I entered my password and clicked 'continue' and web server error came up .. it was for the 'host'. I am doing this all on my laptop/desktop and the internet didn't get disconn...
I am no able to make call or receive call., but I can receive text and send itIs there any solution for that?
Hi, I installed my new public mobile sim and followed the setup procedure. I am now have a ported number registered to the public mobile network. I have data and can send calls, but cannot receive them. How can I get this functionality?
Recent subscription. Can’t receive texts, initially only sms but now iMessages don’t come through either. I know it’s an activation issue as have tried the sim in other phones and the issue persists. What to do? Want to deactivate and reactivate but ...
@CS_AgentRequest to resubmit number transferI could not respond to SMS from my previous provider within the 90-minute time window. Request a customer specialist to resubmit the number transfer. Thank you in advance,Manuel
I can receive texts, but I cannot send text message. It says there’s an error. I was using an android phone and I figured that there was something wrong with my phone so I took out the Sim card and put it in an iPhone 7. It’s still doing the same thi...
Hello all!Last month (March) I asked for a subscription change to be applied to my account for the next billing cycle (April). A week or so later I received a promo SMS offering a better subscription which I accepted. I thought this promo subscriptio...
Hello, Today when I checked my account and just noticed that I didn’t receive points back for my payment made in March nor April 2025. I understand the delay for April as the payment was done today. However, I was supposed to receive the points back ...
For the past hour i'm having issues trying to make calls, not receiving texts or calls.I was able to make some calls but about 90% of my attempts fail but it randomly works. It dials but nothing happens then disconnects maybe 30 seconds later.I recei...
I'm waiting for my Sim card to be delivered ordered it on Sunday
Hello,I was a Public Mobile customer from September 2024 to February 2025 and I need copies of my monthly invoices for my taxes. Can you please help me?Thank you,Eleanor Stainsby
Hello, May I please have information on how the eSIM work? I am currently using a physical SIM and I would like to add a phone number for work using the same phone. How does it work? I was ready to buy the eSIM but will my physical SIM and subscripti...
Last month I tried switching my subscription plan but it didn't take effect. I've tried again for this upcoming month's renewal. Wondering what I may have done wrong? I did they same for my mother's plan and it also didn't work.
I am going to Poland for a couple weeks and wonder is there anything I can do for data or something to not pay big prices for service while there edited by computergeek541: changed category label (unrelated to "community" discussion)
Hey there community, I keep trying to change my plan to the $34 plan when I'm currently on the $15 plan. When I went to pay with my card it kept saying failed until eventually it let me add the funds to my account. Then I had the $34 available funds ...
