Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to update the payment method details for my dad's account. How can I do this?
My son's rouming doesn't work
Paid for a plan recieved my invoice, downloaded the app went through the process for esim, then error occured when trying to port my number from freedom. Now I cant login to my account and the app just refreshes everytime I log in. terrible KEEP gett...
I changed from esim to physical sim. How to activate it
Does anyone know if the CANADA-US 5G - 50GB for $34 does it include Hawaii?Does it include unlimited calling from Hawaii to Canada and data use in Hawaii without any roaming charges?
Beware. My account was charged numerous times for US roaming data. I didnt buy the data package. when i submitted a ticket they argued with me. I never even log into my account
My plan renewed on the renewal date(higher price) , but then I changed my plan ( to a Lower price) which should have led to refund of the charges or adjustment towards the current month's bill. However no refund / adjustment? What can i do? Pls advi...
I lost my phone. I bought a new one and need to port my phone number to it. Should be easy but isn't. the problem is two factor authentication. I apparently need the public mobile app to order an esim for the new phone. But I can't get into the ...
Is the anniversary points just 10 points per anniversary date? So it just works out to $0.83 per month? Whereas before the anniversary bonuses accumulated each year (starts at $1/month and then accumulates to a max of $5/month after 5 years?)? Thi...
I know this has been asked but none of the solutions work for us. My husband lost his phone and in order to access his account, they send a code to the lost phone (we tried changing his password and entering the wrong code 4 times) We wanted to get a...
Hello - As per the email received - I have a balance of 43.25 points - where as on the rewards portal it lists that I have 6 points and I need this to be updated on the portal- please help so I can redeem the points. Thanks
My daughter’s phone is not working so I need to get her a new phone. How do I get public mobile and the eSIM working on her new phone ?
We are unable to login to my daughter's account. When the email and password are loaded there is a reply that the session has timed out? My daughter has also changed her email address since this account was opened. I administer three different acc...
Can we redeem at any point or is there is minimum before we can redeem?
Do I need to register for joining the point reward program?
Just wondering why no reward was added at the time of payment made, is that because no auto pay was registered?
Advertising/selling isn't allowed here
I am looking at Recent Activity - Earnings (New reward system) and Redemptions (old one) (I believe as I have not redeemed any points yet), and I am not sure what Tenure and ATU are as I had $3 Tenure and $2ATU before but now changed to the new syste...
Hi there I am being chargers multiple times in a month. It shows in my bank account but not Iiny public mobile account. What do I do?
They are charging me $28 now and it used to be 16. How do I cancel this subscription? I have not been able to get on to my rewards so I even downloaded the app on my phone and it still doesn't work. I can't get a hold of anybody so I'm changing to a ...
EDIT: One More Question:Is anyone still on the legacy $13 plan (50 talk, 50 text, no data) plan? Is PM letting you keep your $13 plan, or have they switched you to the $15 plan without your consent?--It's been a while since I've checked Public Mobile...
Hello!I've bought a new brand mobile phone one plus nord 2t and faced that there is no internet connections. Every thing works properly but it doesn't. If somebody knows what the settings must be installed ,,.?
Subscription done 48 hours ago.Transfer has not happen, this is from a Roger’s Home phone (not cellular) to Public Mobile. Therefore, cannot receive confirmation SMS.Public Mobile’s eSim has been installed successfully on my phone.You help is apprec...
Tried updating my phone number in Eversafe and receive this error messageAn existing EverSafe ID already exists with this phone number.What is going on? Does someone else still have this number?
HI everyone, Can anyone please share the name of the support team that responds to private messages?THanks,Quinshin
Hello,I noticed that as of May, my Prepaid has changed from $13.00 to $15.00. What happened to my prepaid and referral bonus? Is it no longer applicable? Thank you,Mimi
Hello everyone,Two weeks ago, I downloaded the public mobile app from the Play store. Recently I noticed that everytime I open a website on Chrome browser I see the symbol of Public mobile instead of the original site that I opened and that happens t...
Hey has anyone ever used there data internationally? If so how much is it per day or per week?
I've got my eSim activated, but it wants to send a text to confirm my number. I cannot send or receive calls or messages. I don't know how to proceed. Any help or advice would be appreciated.
So I am just looking at my plan, and the way it reads I get data in the US, but I didn't think that was possible with any plans with PM. Here's a screenshot of my plan description. Also the footnote only mentions the data speeds and caps. thanks in...
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