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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Payment Failed When Using Voucher

Hey there community, I keep trying to change my plan to the $34 plan when I'm currently on the $15 plan. When I went to pay with my card it kept saying failed until eventually it let me add the funds to my account. Then I had the $34 available funds ...

Phone registering on network

Hi, I've heard that a specific phone has to be recognized by the company or network for full 5G service to work, I have a OnePlus 13 that I bought from OnePlus Canada, so I assume it should work fully? I see 5G on my phone but not the 5G+ I used to s...

Resolved! Downgrading a Plan

I have been with PM for a few years now, and upgraded to a 23$/month plan 6 months ago. If I go to view other plans, there are a few options that are cheaper than the plan I am currently on. However, I have seen discussions posts talking about how ma...

Resolved! Stuck on new activation trying to transfer landline number

Trying to active a new account and want to transfer a landline number. Actually it's a Teksavvy Tektalk (VOIP) 'landline'. I get this from the Public Mobile portal:We've noticed you have an active Public Mobile service and would like to confirm ful...

Transfer number not valid

Trying to transfer a number and it keeps telling me its not valid.

Data

How is is that I can stream YouTube videos for hours, I can listen to Spotify for hours but when I listen to a podcast on the Daily Wire podcast - very conservative - my data goes straight to 95% used? It’s absolutely uncanny…literally EVERY time I u...

I have changed my Visa payment card. you did not process the new card for my wife Mary

We have two phones (xxxxxxxxxxxxxxxx) (xxxxxxxxxxxxxxxxxx). I pay for both subscriptions. I recently provided the new Visa card information however you did not include Mary’s account for payment. The payment for me was processed on April 5. I wish to...

transferring phone number

Having trouble moving phone number from public mobile (on iphone) to telus (samsung). Went thru process at telus twice to transfer number and still not working.

Resolved! Wifi calling on a Canada-US-Mexico plan

I have this plan and am in the US (based in Canada). Anyone know if I can receive regular telephone calls? Do I need to be wifi enabled?

Resolved! phone number

I am being harassed by telemarketing; how can I change my phone number?

Resolved! Not able to sign in

hello am customer my phone is working but am trying to log in to my account but its not working is there any support available that can be access for this issue my email is not recanalized by system and couldn't get the text when click on forget emai...

Made payment but phone isn’t working

A payment came out of my account for my service today but my phone isn’t working

Resolved! Voicemail

can i change the number of rings before going to voicemail

Resolved! I purchased US bundle for $30. I don’t see it showing and I don’t know how to use it. please advise.

I purchased for the first time a bundle for talk and text and data in the US for $30. I don’t know where it should show on my phone and I don’t know how to confirm that I’m on it so that I am not paying other rates. Please advise.

No service

Hi i don't have network.. my account is up and always paid on time, I tried restarting my phone, resetting network and connections but still no service ..

Network out in Manitoba?

Last night my phone started saying "emergency calls only" and wouldn't connect to PM network. This morning same thing. I tried "Manually select network" and PM comes up as an option, but it says "unable to connect to network". Tried removing/replacin...

Network not working in my kid's watch

Hello. I ordered a sim card and subscribed to a plan. The network doesn't work in my kids watch. I tried the sim in my phone to be sure it was not defective, and worked in it. I know that you cannot refund the sim card, but can you please refund the ...

Outage?

Not getting anything more than H+ at the moment. Any known outages in the Manitoba area?

New iPhone won’t transfer eSim

How to I obtain a QR code in order to transfer my number to my new iPhone. When I attempt the process using the phone it says “eSIM transfer not supported contact public mobile.”thanks!

Incoming calls are not working

I have stopped receiving incoming calls from today ( possibly even before today)I can call other number, my subscription is active but when someone calls me, they are routed to voicemail.I was informed about it today by a friend and that is when I go...

Trouble with reactivation...

Hello,I was abroad (outside of Canada for some months) and today I reactivated my public mobile sub, but I wasn't receiving any sms / texts after enabling the previous SIM. I followed instructions to setup Access Point Name, so I can setup Public Mob...

Transfering phone number

I am trying to transfer my phone number from bell. I have a Nunavut number. It is telling me my number is invalid and I need to use a Canadian phone number. My bell account is active. Any help would be greatly appreciated

Resolved! Forgot to use referral code

I forgot to use the referral code I got from someone when I created my account. Is there any way to use it now with an active account?

No Signal SOS

I recently moved my number from another provider. Did the confirmation text from the previous provider. Followed all the steps in the guide. I tried contacting an agent but cannot log in because they sent a text to the phone number I said I have no s...

3g Plan Increase cost

Notice under my accounts that my 3 g subscription has increased in price $120 for 90 days to $210 for 90 day without notice. Please advise why or is this an error.

Kenora ON Service

Hi,How well does the signal work in Kenora ON seeing we dont have a Telus presense.In addition, does the 35.00 plan support tethering?Don

Resolved! Does Public Mobile Support iPad Cellular eSim Technology

I spoke to an Apple technician and they asked me to ask my cellular provider (Public Mobile) if they provide eSim transfer to iPads in particular. I know Public Mobile supports eSims in iPhones but iPads?

CS agent

Need help from CS agent now

Resolved! $29 can/usa/mex plan

Clarification Required... With the above plan: USA/Canada Specific Example... IF I am in the USA, am I able to MAKE calls and/or texts AND RECEIVE calls and/ or texts from within USA ? and do so without additional roaming fees?...AND... am I able to ...

Refund

Hello,I canceled my account the same day I activated it. I am looking to get a refund. What is the process?J

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