Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Wrong subscription

I purchased a plan that only works in Quebec and I'm in ontario

Need help transferring to another provider

I am not receiving the text message from PM asking me to approve the transfer. However, I am receiving allost immediately after a transfer request an email from the new provider saying the number cannot be transfered. I have transferred my spouses nu...

Resolved! Get 2 Sims for 2 Numbers?

New subscriber, how do I order 2 separate numbers? for my wife and I? Does she have to make her own account?

My phone wasn't reading my sin so I bought an e sim it didntt work so sickening I can't speak to som

Download 2 e sims. Tried nano sim in different phone says disconnected. Now I have no.pjome. I need help

eSim Activation Issue When Transferring from Freedom

Just subscribed Public Mobile with an eSim but have difficulty to port phone number from Freedom Mobile. Currently have a yearly plan with Freedom Mobile. Neither IMEI or account number will let me go to the next step during eSim activation. Does any...

Resolved! Subscription not activating

I just tried to subscribe to a Public Mobile plan (switching from Koodo) and got stuck when I got an error message that said: Subscription not activated. Something didn't go right with activating your subscription. Click below to contact a customer s...

Resolved! PM service in Europe

Hi,i was wondering if my existing sim will work in europe . I’m not planning to use any e-sim. And if there is service what could be the top-up/roaming plans?

Resolved! changing phones and subscriptions

@iam buying a new phone and when I takeoout sim card from old phone and put it in new phone - shouldn't be a problem? You should new details of phone that way- rightAlso I just changed subscriptions - but doesn't take place until my renewal date of J...

Resolved! Converting sim card to E-sim

How do I get a QR code for my new iPhone 15 pro max to be able to convert my SIM card to e-sim?

Resolved! Phone number

I am a new public mobile customer. My present phone number is USA. Will public mobile provide a new phone number when I download my e sim?

Resolved! Reviews

Was just going to sign up and thought I would check reviews first. 1.6 on trust pilot with most people saying stay away!! That definitely seems concerning. I’m just looking for the same reception I had with Telus in Canada and US

Resolved! bill

how do i use my points towards my bill? I dont pay online. It goes directly onto my credit card.

How do I set up an email account

CC charged but account subscription ended????

@CS_Agent Help!!!!!!!I changed by subscription last billing cycle in February for the canada-us plan. This morning my credit card was charged for the whole amount and I have thw credit in my account. But it was not applied to the subscription and its...

New Rewards if I can call them that

How is this a reward? My bill is now almost $100 more per year as a result of this new change.Could someone please explain to me how this is anything other than unchecked corporate greed?Telus' profits increased 5.33% last year over 2022 for an annua...

activation payment - cannot use USA credit card

I am trying to activate a public mobile sim card, I am using a USA credit card that has a Canadian billing address. I keep getting this error: "Payment Failed! Please try again or use a different payment method"I tried 2 different USA cards (VISA and...

Resolved! Can/US Data Plan - Going to college in NJ

My daughter currently has the Can/US 50Gb data plan from the initial time it was offered. She will be starting college in NJ in September, and we just wanted to make sure that we’re reading everything correctly and she will be able to use her plan f...

Resolved! Esim replacement

Ordered 2 esims. First esim I declined to activate on current phone. The second esim it didn't prompt me if I want to activate on current phone. Instead it just added esim. Is there a way to transfer this esim to a different phone? I don't want to pa...

Porting a Telus Number To PM

Can you port a Telus number to PM?

If you purchase a Canada US Plan today

If you purchase a Canada US plan today but don't complete the activation can you Activate the plan later and maintain the $34 plan. Also does your plan start on the purchase date or Activation date?

ESim

Can you transfer your ESim from one phone to another with PM?

Login Issues - and Cancellation

Hello,I appear to be unable to login to my account, and when I request a password reset, the link does not send. I was able to login to Community so I could at least post this question, but using the same password for my regular login didn't work, an...

Resolved! Switching sim to Google Pixel 8a

Got a new 8a and when I switch my sim card it doesn't seem to read it at all.When I go through settings to set up the sim it asks if the sim is either Telus or Koodo(pretty sure Koodo) but public mobile is not listed

New - $34 -50GB US/CAD plan

Hi I did buy the promotional 34$ plan successfully.At what point due I need to activate the esim?Does it have to be also today, or can I do it later? I did try it several times via the app an hour after purchase, but it said account under maintenance...

Resolved! Esim

Hi looking at the new $34 Can/US offer that ends May 20. Can I use my iPhone 8 which only has physical sim vs esim?offer details claims:***Limited time offer. New activations only. Applicable to eSIM compatible devices only. Public Mobile reserves th...

Invoice with phone number

There is no phone number on my invoice, but I need it.Is it possible to add it to my invoice?

Resolved! Cancelation of service

Pls cancel my acct asap

Public Mobile takes away 30GB of data

As a insulting bonus for switching to the inferior rewards system, Public Mobile offered me 30GB. I was on a 1GB plan, which I rarely used in full. I switched to a plan with no data, as 30GB would last me a while (until it expired), however immediate...

Resolved! switching to a limited time offer plan that would start after my renewal date

If I switch to a new plan, which is available as a limited time offer, and the end date of the promotion (May 20) occurs before my renewal date (May 24), will it switch correctly? Or is it necessary to begin the new plan before the promotion end date...

Resolved! Activation

I'm trying to setup my phone and before i received my 6 digit code to confirm my identity to my number my old sim is no longer working so i cannot receive a text to get the code. Any options to solve this

Community

Forum Posts