Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Anyone else getting SOS mode?? Also I have sent multiple texts to people who say they never received them. Anyone else having problems with texting?
Trying to help a friend set up new account on old phone Needs new phone number can not get past create new account keeps going back to it Can not even see about sim card etc We have picked packaged , and create new account get e safe code and then...
I recently got a Public account and also transferred my old number. Phone calls and texts are working, however there are two issue:* My transferred phone number does not show in the Android - About phone - Phone number (sim slot v1) ..Instead the pub...
Hi I'd like to know what is this mean? I used to have so much discounts but not anymore.
Hi. I have at least 1000 International Long-Distance minutes that are unused. Today, someone I know unexpectedly dialed my cell. Time flew and all of a sudden, I was cut off only to receive a text message from PM informing me that I had 10 minutes l...
The Authorization SMS from my previous provider was not successful. I called my previous service provider (Freedom Mobile) and they cannot resend the authorization request, they said that the request must be initiated by Public Mobile. Can Public M...
I was messaging with an assistant. But now I can't see their reply. It says item not found. And I can't all the questions I already asked. How can I get into to the thread again?Thanks
I recently had my cell phone stolen, I am trying to regain access to my account to replace my sim card. Given there is no customer service call centre (to my knowledge). I am stuck in an AI loop I don't have access to my email as it is set my phone...
I took a new phone number when I first activated the phone xxxxxxxxxxxxxx. Afterwards I found out how to keep/change to my old phone number xxxxxxxxxxxxxxxx. I followed the instructions, but the phone did not respond to the change, I could call. ou...
Hi,every night, after midnight (when I am sound asleep and my phone is on airplane mode and shut completely off), I am losing significant data, according to my usage list. Every night this happens. Seems as tho someone is hacking my data somehow? ...
Hello, I've 3GB data add-on to my account today and my data is still not working. Nazneen
Is there a way I can enter the Referral code?
My phone was stolen while on vacation in Europe. I cannot log in to my Public Mobile account because the two factor authentication code gets sent to the phone I no longer have access to. I can’t seem to get help through the Public Mobile site, what...
I have been locked out of my account, and I need to get back in to set up my banking information. I have tried for days, but I cannot get back in. Thanks for your help
My plan includes US Roaming. It is not connecting in Alaska on Android (OnePlus 9 Pro 5G) but same SIM card works on iPhone 12 Pro Max.I have tried all steps that Public Mobile FAQ suggested on roaming setup in the US!Anyone can help?
My data doesn't work at all: 3G, 4G etc...
I am having a heck of a time with SMS not sending Ive tried every "fix" I can find in here the public mobile community, the chat bot / useless service ticket and Google. I can receive SMS my plan id sufficient, paid and working lots of data and home...
I am have problems with drop calls and very poor service
Hello!I have been with public for years. I recently traveled outside Canada for a couple of months but was still supposed to be in Autopay so I wouldn't lose my number. I am back now but my SIM doesn't seem to work. I try to log into the account onli...
Hello,There are two lines attached to my credit card, my credit card has been charged twice, but only one phone has service. The number that has no service is xxx-xxx-4337. Before the change we had tried to keep the previous number which I had to pay...
My history shows calls to numbers that I don't recognise. I only make voice calls to one number, my house. Not even by accident do I ever call another number. And I don't answer calls from anyone except my house. My wife and I text only. Only fo...
removed spam/threads created for the purpose of giving self solutions
removed spam
Someone is using my phone number to send and receive texts and calls. I just checked my usage history and there are so very many that are not known to me. How do I stop this?
This Public mobile kind of hard to Login if you wanted to do a forgot password for account,Always telling me locked when I only tried only once it says too many attempts not even close because I only tried once and locked me out.
I'm having problems getting my number transferred from my old provider. I got an error message that indicated a problem with my application which also stated that "someone from the team" would be contacting me shortly. That was several hours ago. ...
Currently switch my daughter’s phone from the Roger’s to public mobile. Had her old number ported to eSIM. Currently iMessage can only send using her phone email. She can recieve phone calls but is unable to send a phone call. In iMessage her phone n...
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