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Resolved! My account was charged for pre-authorized payment

Hi,I paid my last bill payment online on my account but this month it’s automatically charged my credit card as per-authorized payment. Could you revised the payment? I will be out of town so I’m not planning to pay until I return.

Yycc1023 by Great Neighbour / Super Voisin
  • 566 Views
  • 6 replies
  • 0 Bravos

Resolved! Paying a deactivated account with Auto renewal

Good dayI just paid on my account because it was automatically deactivated due to no funds. I went on and manually paid the bill. However, the last time I did this the system automatically went in, after the fact, and withdrew the funds AGAIN. I am h...

Mikebuckley by Great Neighbour / Super Voisin
  • 147 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM Activation Page Not Working

I was recently trying to activate a SIM for the last hour or two and when I click on activate SIM it says "oops this page is this page is unavailable or down for maintenance click below to return to the home page" would really help if someone told me...

Chris29 by Great Neighbour / Super Voisin
  • 212 Views
  • 5 replies
  • 0 Bravos

Resolved! My account page log in

Is my account page down? All I get is an error that saysOops!This page is down or unavailable for maintenance. Click below to return to My Account page.

Charitus by Good Citizen / Bon Citoyen
  • 992 Views
  • 18 replies
  • 0 Bravos

Resolved! How to force using roaming balance first

So, I have a balance left on the roaming data now that I have returned to town. Is there a way I can use that data first and exhaust it before I dip into my monthly data?

musicollector by Model Citizen / Citoyen Modèle
  • 173 Views
  • 4 replies
  • 1 Bravos

Texting

I cannot receive texts from people other than co-public mobile users

Edward7 by Great Neighbour / Super Voisin
  • 159 Views
  • 7 replies
  • 0 Bravos

Data is not working

Hi there, I have the 250MB data plan ($15/mo), and I am unable to use it. My usage history on the site for "data" only shows a small amount of data usage for the past 3 days, but none in the 90 days before that (see screenshot below). However, the 25...

CatherineClarke_0-1661131268793.png

US roaming Madison wisconsin

Hi, trying to US roam in Madison Wisconsin and I keep dropping carriers and getting no signal. Is there some trick to make the provider stick? Hate to buy a US sim since I've already paid for US roaming...

guillow by Good Citizen / Bon Citoyen
  • 236 Views
  • 8 replies
  • 0 Bravos

Resolved! referral code - how to make it work?

Hi all, I gave a referral code to a friend who wants to move from Rogers to PM. She already got the PM Chip.How she is going to get her $10 OFF using my code? Thanks

lfdanna by Great Neighbour / Super Voisin
  • 222 Views
  • 5 replies
  • 0 Bravos

Resolved! I didn’t receive the transfer request SMS please HELP!!

HELLO YESTERDAY I TRANSFERRED MY PUBLIC MOBILE NUMBER TO CHATR MOBILE AND CREATED A NEW ACCOUNT IN CHATR MOBILE AND PAID FOR IT BUT CHATR GAVE ME A TEMPORARY NUMBER UNTILL I RECEIVE THE CONFIRMATION TRANSFER TEXT MESSAGE FROM PUBLIC MOBILE AND THE TH...

Amiraligpt by Great Neighbour / Super Voisin
  • 513 Views
  • 20 replies
  • 0 Bravos

Resolved! Urgent Want to talk to a customer service support agent

I wanted to talk to a customer service support in order to re-activate my account suspended for more than a month . In 3 days I will lose even the number if do not reactivate in time . Urgent

seghier by Great Neighbour / Super Voisin
  • 168 Views
  • 5 replies
  • 0 Bravos

service

In public mobile down right now?

devbar74 by Good Citizen / Bon Citoyen
  • 257 Views
  • 14 replies
  • 0 Bravos

Resolved! Sign in rejected

I put my email and passcode into My Account - the screen went blank. Over and over. I went to Help and was told over and over that I needed to change my password. So, I did. The screen still kept going blank after inputting my ID. Finally, I put it i...

LAH56 by Great Neighbour / Super Voisin
  • 362 Views
  • 14 replies
  • 0 Bravos

Resolved! Multiple mobile phone number

My second number was suspended , and I could not reactivate it . Because could not access with my first account used for my first number . How can I re-activate it .Must I use another account for my second number ? Rgds

seghier by Great Neighbour / Super Voisin
  • 227 Views
  • 11 replies
  • 0 Bravos

Resolved! 3G to 4G plan change

Hello, I would like to change my plan from 3G to 4G. In my account doesn't show the 4G plans when I choose to change my plan

CCA1441 by Great Neighbour / Super Voisin
  • 188 Views
  • 7 replies
  • 0 Bravos

Resolved! sim card adaptor

I need the sim card adaptor..I want to change phone from s3 to s6 samsu g galaxy but i still want to keep my old phone but before I trim the sim card I want to have the adaptor. whete do i buy the adapter

Resolved! Public mobile

Can't get into my account. So I can continue to have my payments taken automatically out of my credit card. Got an email from public mobile saying I have till the 24 to activate it

Spudwilliams by Great Neighbour / Super Voisin
  • 108 Views
  • 3 replies
  • 0 Bravos

CHANGING TEL NUMBER

DID YOU RECEIVED MY PREVIOUS EMAIL FEW MINUTES AGO? 4.20PM AUGUST 21AUTORIZATION 941165

Resolved! log In issue

Hi I lost my old email password that why I can't reset my public moble account .My monthly plan finished so how I can pay my monthly pay and what is the way to reset my public mobile account.I already reset by phone now they are asking for email conf...

Rejuman by Great Neighbour / Super Voisin
  • 245 Views
  • 13 replies
  • 0 Bravos

Resolved! looking for site to provide personal info as requested

LAST 4 DIGETS OF CREDIT CARD ........xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxTICKET ID xxxxxxSERVICE NOT WORKING A2013-D Edit: Personal information redacted by will13am. Please do not post personal information in the public forum. Edited by computergeek54...

7373-J by Great Neighbour / Super Voisin
  • 184 Views
  • 2 replies
  • 0 Bravos

Resolved! Transferred number

I transferred my number two weeks ago from Lucky Mobile and still can’t send or receive texts or calls from certain people

JRHArsenault by Good Citizen / Bon Citoyen
  • 405 Views
  • 18 replies
  • 0 Bravos

Resolved! Please help me understand data usage

Hello,usually I don't use much data but recently I made some video calls with apps like Signal, Viber, Skype etc. when outside (away from my WiFi) and decided to check my data usage and limits. One of the screenshots shows My Account which is the sam...

Screenshot 2022-08-21 at 10-46-00 Public Mobile - My Account.png Screenshot 2022-08-21 at 10-47-10 Public Mobile - My Account.png
RossRoss by Great Citizen / Super Citoyen
  • 395 Views
  • 14 replies
  • 0 Bravos

Resolved! Need to reactivate a SIM

I have an old SIM.The number is 891223xxxxxxxxxxxxxI need to know if I can reuse it to transfer from my current koodo plan back to public mobile. I want to keep the same phone number. Please respond. Shibly

rajibshibly by Great Neighbour / Super Voisin
  • 135 Views
  • 3 replies
  • 0 Bravos

Resolved! New $55 20 gig plan

Hey I have some questions for you about this plan:1. Is it only $55 for a limited time (does it go up to a higher price after so many months)2. Can I stay with public mobile's old reward system (which I am currently on) if I switch to this plan?

Justlikeme by Good Citizen / Bon Citoyen
  • 804 Views
  • 25 replies
  • 1 Bravos