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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14116 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25266 Views
  • 183 replies
  • 26 Bravos

Account Swap?

A friend of mine used my phone mths ago. Putting her SIM Card *(Public Mobile) in my Samsung S21 + 5G, she did this a few times without errors/ issues. Now, I've made the switch to Public Mobile, set up my account, picked an awesome plan for $34/mth ...

$34 50gb plan

I'm an existing customer how do I get the boxing week 34/50 gb plan

Oudit_Lall66 by Great Neighbour / Super Voisin
  • 201 Views
  • 1 replies
  • 0 Bravos

SIM card delivery tracking

Hey guys, I have ordered a SIM card and I want to track the delivery using Canada Post. However, I can't because I don't know my order number. Where do I find my order number? Also, if the delivery is late, can I go to a store and do an in-person pic...

Jay45 by Good Citizen / Bon Citoyen
  • 316 Views
  • 8 replies
  • 0 Bravos

Subscription plan

My subscription plan is $24/month with 4GB data at 4G speed (90-day subscription plan), does it mean I will receive 12GB data at the beginning of my subscription? Also, in my plan's offer details, it says <⁺This plan is for Quebec residents only and ...

Jay45 by Good Citizen / Bon Citoyen
  • 311 Views
  • 4 replies
  • 0 Bravos

trouble transfer number to public mobile

Recently set up a public mobile account, and have gone through the process of getting my number ported over from bell. Its been over a week, almost 2 weeks now and haven’t had any luck. At this point, I’ve been trying to submit a ticket multiple time...

littleteddies by Great Neighbour / Super Voisin
  • 193 Views
  • 3 replies
  • 0 Bravos

Hello again and broken phone

This is "itsmynumber".  I have not posted in community for a long time and Public Mobile updated their websites a lot during this period of time where I had no questions. So hi again, not sure if the community recognize this member who was forced by ...

Theytookit by Great Neighbour / Super Voisin
  • 353 Views
  • 6 replies
  • 0 Bravos

Need help with my subscription

I’ve changed my subscription (renewal on Jan 05) to a new one (I remember it’s 5G speed for 60GB, which is oddly no longer seen on the site). It was confirmed.However now I’ve just found out the system did not auto renew my subscription, but charged ...

insitepm1 by Good Citizen / Bon Citoyen
  • 283 Views
  • 6 replies
  • 0 Bravos

Wife's phone not receiving 2FA verification codes

Hi PM community. My wife and I both signed up to PM during Black Friday (me from Koodo, her from Rogers). It was from physical SIMs to eSIMs and the transition seemed to be smooth. However, since the beginning she has not been able to receive any 2FA...

Chobomin by Great Neighbour / Super Voisin
  • 437 Views
  • 10 replies
  • 1 Bravos

Existing costumer not seeing new plan when i log in.

hi, I see this plan when i google search. ($24 Unlimited Canada-Wide Talk + Text + 4GB) but it's gone when i log in and want to get it?my friend and his wife just switched to public mobile from Bell today and they got this plan.I currently have the 9...

fracl11 by Good Citizen / Bon Citoyen
  • 355 Views
  • 9 replies
  • 0 Bravos

Resolved! Credit card

Hi, I'm new subscriber and want to get new line but I don't have credit card or debit visa at all, I do online banking,right now I'm buying voucher for phone line I have, now how I'm going to subscribe to new line 

Mike01 by Great Neighbour / Super Voisin
  • 457 Views
  • 9 replies
  • 0 Bravos

boxing day sales

Hi, I was hoping to change my plan to take advantage of the boxing day sales.  Are they for new subscribers only? I can't seem to switch over to the boxing day offer I want...

SOver by Great Neighbour / Super Voisin
  • 282 Views
  • 6 replies
  • 0 Bravos

Primary/personal?? Can’t SMS

I changed carriers on Friday and now I have “primary” and “personal” all over my phone like it has two lines and I can select which one for calling out and messaging on a contact by contact basis but I think only personal actually works? I also canno...

Steph513 by Great Neighbour / Super Voisin
  • 264 Views
  • 5 replies
  • 0 Bravos

Customer support contact number

I am new to PM1. I would like to change my subscription cycle. Currently, it is from Dec 30, 2023 - Jan 29, 2024. I would like my billing cycle to begin at every 1st of the month, so from Jan 1 - Jan 31.2. How can I change my phone number (choose a d...

olu by Great Neighbour / Super Voisin
  • 360 Views
  • 4 replies
  • 0 Bravos

Resolved! Unable to upgrade to plan with higher GB for the same price

I just got the 40GB plan for $34 on December 21 and my SIM card (which I also paid for) just arrived today. Now, I find out that right after my purchase, there was a boxing week sale for 50 GB for the same price as well as a free SIM. I am not gettin...

Ishleen by Great Neighbour / Super Voisin
  • 274 Views
  • 3 replies
  • 0 Bravos

I'd like to Switch to the $24/month 4G Plan

Hi. I noticed that you're offering a new promo on a 4G plan for $24/month. It's unfair to only offer the promos to new customers while ignoring long-time customers such as myself. I'd like to respectfully request a waiver to the 'new customer' policy...

howsitgoingeh by Great Neighbour / Super Voisin
  • 366 Views
  • 6 replies
  • 0 Bravos

Park phone number, and forward calls to new number?

Hi, I'd like to change my current phone number at public mobile. But I expect that many people will try to reach me at my old number. So I'm wondering if I can pay a fee to have my old number parked, and have calls to my old number be redirected to m...

dsc9 by Great Neighbour / Super Voisin
  • 194 Views
  • 4 replies
  • 0 Bravos

Activation Failure

Hey,I've been waiting with this problem since Tuesday and still don't know what to do. I submitted a ticket Tuesday night and haven't heard back yet. I've seen similar problems to mine on the forum, but their solutions haven't worked for me. I tried ...

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DaveyDavey by Great Neighbour / Super Voisin
  • 342 Views
  • 7 replies
  • 0 Bravos

iMessage and FaceTime not working

I just finished transferring my number and I was with Fido before. After the SIM activation and transferred my number, then iMessage and FaceTime both not working, but they worked with I was with Fido and my iPhone is iPhone 13 Pro Max. I tried multi...

Jane2024 by Great Neighbour / Super Voisin
  • 208 Views
  • 2 replies
  • 0 Bravos

Satisfaction

Spamming thread, removed as per Terms of Service

softech by Oracle
  • 76 Views
  • 0 replies
  • 0 Bravos

Confirming Identity

I have signed up for Public Mobile and I believe I have received my eSIM, however when being asked to confirm my identity when logging into the Public Mobile app for the first time, I am not receiving a 6-digit code to my phone number. How to activat...

Jay91 by Great Neighbour / Super Voisin
  • 359 Views
  • 5 replies
  • 0 Bravos

Resolved! Voicemail issues

Hi everyone - I have the following problems:Even though I've activated my personal greeting on my voice mailbox, a system greeting still comes on ("Your call has been forwarded to voicemail.  The person you are trying to reach is not available.  At t...

Tryrebooting by Great Neighbour / Super Voisin
  • 429 Views
  • 3 replies
  • 0 Bravos

US Roaming

Why is my US roaming of unlimited text/ calling telling me I have used up all my minutes. 

Delilah1 by Good Citizen / Bon Citoyen
  • 274 Views
  • 7 replies
  • 0 Bravos
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