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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I cannot login to my account

Hi There, I cannot login to my previous account because my phone number has been replaced by a new number. Now when I try login, 6 digit OTP is being sent to my old number. Today I created a new account with another email address to post this message...

Resolved! Cannot put new eSIM in new phone.

Hello!I ordered and received a new eSIM for my new phone. On my old iPhone, I see the eSIM on the app and here on the website but I can’t instal it in my new Samsung. The QR code is not scanning and I can’t proceed with my new Samsung until there is ...

Trying to find "Account Settings" so I can suspend my account or service for a few months

I asked the public mobile bot how to suspend my account (not cancel it - but suspend it). The instructions were:=============Go to Account SettingsSelect “Suspend Service” optionChoose your suspension period (up to 120 days maximum)Your service will ...

Data in the USA

I was in the USA last weekend and I couldn't get my data to work. Texts and phone calls were fine.

Change of number not workinh

I have tried to change my number it says it is approved but then that it can not be installed. Then that I should contact an agent but there is no way to actually be able to contact the agent. So basically have no phone number at the moment and no re...

Resolved! Personal unlocking key

hello. I’ve accidentally locked my sim by entering the pin incorrectly 3x. I’m looking for my personal unblocking key. I can’t get it through my account because I can’t get past the two way authentication as I am not receiving text messages.

expired card

Hi my plan is auto renew on my visa. And that visa is expired so I need to replace it by the one a received. How and where can I do that ? Thank you

Resolved! SIM/ eSIM Swap Issue

I originally had a eSIM with my activation with phone number... Let's say phone number '123'. Then I had to factory reset my phone for an unrelated issue, and had to pay again for my eSIM - so I got a normal SIM so this wasn't an issue again. I have ...

Subscription billing?

Just got started on PM. Is my subscription auto billed and debited monthly on my credit card?

Refund

I mistakenly kept trying to purchase a sim card and kept getting charged but it wouldn't finish the process of shipping it. Can I get a refund for these 4 sim charges?

Sim card needed.

Why can't I ship a physical sim card?

Resolved! subscription ran out

got a message yesterday, phone stopped working this morning. renewed today at 11am. 16.30 now phone still not working.

Scammers Using My Phone Number

Scammers are using my phone number as a "spoof" number and calling people from my number. What do I do?

Resolved! PM promotional text msg for Telus products

Recently got a PM promo text for Telus PureFibre 3 Gigabit internet from $78/mo on a 2-year term. Usually never took glance to subscribe to these monthly promotional texts from PM until now. When I called Telus, they could not find any information or...

Nothing is working

I can't use my data, I can't text and I can't call, and I have service and my phone knows that it's on public's service but nothing is working

Resolved! Instant top up

How does it work?Why isn't it reflected on my account?Why is there no customer service to help?

Payment

hello dear hope change my payment method to this account. thanks ***Message edited by CS_Agent to comply with the Community terms of service.

no internet

why u are giving data packs as a bonus when mobile internet is non existent with public mobile.. and my gear is perfect.. do not worry about that

Resolved! When traveling overseas

Should I turn off my eSim for my home number when traveling overseas (to prevent unwanted roaming charges)?

Roaming

My current plan includes Canada, US, Mexico minutes and messaging. Why do I receive a text regarding add ons when I am near the US border?

Identification code

How do I change the sending of the identification code from telephone to e-mail?

I transferred my number from Rogers it works only to make phone call can't receive any phone call

Can make phone call can't receive phone call or text messages

eSIM manager on my Samsung Galaxy S20+ 5G (SM-G9860)

Hi All, I know it this is an old question, but I still have a s20+ 5g SM-G9860 snapdragon version with no esim manager option active. I already saw some posts around here and I am wondering if same solution can be aplied on my phone. I am a European ...

Locals in MX cannot make phone calls to us

We are in Mexico. Locals cannot make phone calls to either my or my husband's number which are on a Canada/US/Mexico account.What is the problem? How can this be remedied?

Active account your card won't be charged

As to the topic of your card won't be changed my question is this "what if you don't have a credit card?"

Resolved! Get Resume Activation when logging in

Hi. Both my wife and I have had PM accounts for many years now. When she attempts to log in to her account it prompts her to Resume Activation or to Log In. If she selects Log In, it's a never ending logging in loop. If she selects Resume Activation,...

Can't log in or put minutes on

No service in the U.S

My husband’s phone won’t connect to the network in the U.S. we restarted the phone twice, turned airport mode on and off and can’t get it to connect.

Phone number transfer

Trying to transfer a Saskatchewan 306 number and it is saying it's an out of country number

Voicemail rings

Hi everyone,I am trying to extend the number of rings before it goes to voice mail with no success. I have tried the *61 options in the community but they do now work. I am hoping to increase to 30 seconds as I am missing tons of calls. Any help woul...

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