Phone Numbers

[PatriciaKornyk]

• I took a new phone number when I first activated the phone xxxxxxxxxxxxxx.  Afterwards I found out how to keep/change to my old phone number xxxxxxxxxxxxxxxx.  I followed the instructions, but the phone did not respond to the change, I could call. out but no one could call or text me.

I went back to change the phone number and was asked to pick a new phone number.  xxxxxxxxxxxxxxxx.

Currently I phone on xxxxxxxxxxx but text messages are sent out on xxxxxxxxxxx.  How does this get fixed so that I only have one phone number xxxxxxxxxx.

[Sansan]

@PatriciaKornyk , phone numbers are changed under the Profile tab.

If you are having difficulty,  use the chatbot or link below to ask PM representatives for help.

Also, this is a public community of other customers. So if you want to edit your message, click the circle beside the time.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html