Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Greetings; Just like the title says: I have tried different cards, different ways. The system says that I have to register my new card number in "manage subscriptions" area. But I can't even find it. I have tried the ticket route and no one seems...
I just switched to public mobile. How do i check to see if volte is working. Can send and receive text but not phone calls.
Have a weird issue - can't receive incoming calls since yesterday. At the same time can make outgoing calls, receive and send SMS, use mobile data. A caller to my number gets a 1B1 error (call forwarding has already been checked). At the time someone...
Good Morning, My 90 day plan renewed recently. It is valid until end of October. I would like to switch to a different 30 day plan. Is it possible to get a credit or refund for the unused 45 days of my plan and apply it to the new plan's payment? Ple...
My mom signed up for public but when she tries to login to her account it’s asking for a code which is not sent to her and wondering if anyone else has this issue and how to fix it
I referred a friend yesterday, when will it reflect my account?
I was charged 2 times what do I do now pay as u go??
Hello,I had ordered a SIM card on July 27th with an expected delivery date of August 5th. However, its now August 11th and this has not arrived. Is there a way I can request another to be sent?Thanks,Alex
This is my own Public Mobile Account, which I Activated on July 19th. I took a screenshot of my 'Subscription Usage' the day of joining and as you can see my Billing Date was July 19th - August 18th. I've also included a screenshot of my first ever P...
I redeemed my rewards for a us roaming bundle yesterday at 11:45pm. I go tomorrow mid morning/early afternoon. Will I be able to use the roaming reward tomorrow or does it take 24hours to activate?
I can’t seem to log in to my account. It says it’s temporarily not working or down for maintenance. Would we get an email if it was down for maintenance?
Hello,I created this account with number A (which I use to log in aswell) but when I go to profile settings there is number B.I would like to change it so number A appears as the one on the profile settings too.Both are under my parents name so might...
Hey, I bought the 14 day US add-on, and it worked fine for the first week in Texas, but when I flew to Tennessee, it stopped working. My account still shows that I have 8 days left, and more than enough data, and on my phone screen I see the symbols ...
hello How registre credit card for autopayment
Bell called and advised they still have my number active in their system. Got the text from them and I immediately confirmed yes port my number but they said port has expired 5 days later.
Hi, I'm travelling to the US (Las Vegas, Los Angeles) in a few weeks and will need data (I don't care about calls or texting). Should I purchase the US Roaming data add-on? Will I get adequate service in these cities?Just asking because I found a lot...
How do I write a private message to someone?
Hello,I left for vacation and lost my SIM card. I tried to connect to my account but the verification codes sends to my old number which I cannot access. I have made a new account and bought a new SIM card though I do not want to keep paying for my o...
I received one email from public mobile:--------------------------------------------------------------Sub:Update your Android Device for uninterrupted serviceTo install the updated software, please go into Settings>System>System Updates and updates t...
I ordered my sim card on July 18, 2023. I still have not received it yet. I am not able to complete a ticket form as I do not have an order number. This field does not accept N/A as an option.'Please send me instructions at my sign in address xxxx...
Hello TeamI would like to make a payment and to have my service restored. What do I need to do.Thank you
Any post or reply I write including the link to contact CS_Agent directly keeps getting put into the Unmoderated Threads for the included link.. It's a link for someone to message support directly, why does this keep getting rejected and taken down f...
My phone's display got broken and i change my service to another phone, my previous account is still logged in on the other phone(the one which display has been broken) is there any way that i can get access to my account?
hi there,A week ago on the 3rd of August, I completed my purchase, I ordered a sim card, then a message got appeared, that I will reciev the Sim in 2 days. And I did not recieved it yet. and sttill the same message is in my account! In 2 days You ar...
I have used the nickname ssumcell but not recently.I just tried signing in to Community from Account and was asked to complete my profile. When I entered my nickname in the box it said it was taken . Just to get in I created a new one: ssumcell1. I w...
Dear Sir / Madam: I just paid my plan, however , when I set up my iphone , the esim not match my phone , I need order a physical sim instead.
I have add-ons for US calling minutes - and have 1825 minutes left. Today I tried to call a US number and it would not go through. I got an error code 156P. Tried calling numerous times and to more than one number but got the same error code. Has...
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