Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent I recently purchased the U.S. roaming/ talk-and-text package to use in the States, however it didn't work at all. The customer service page is also broken, and apparently this is the only way to contact customer support. I'm requesting a re...
Hi, I can logging to my account, but by mistake I click to add a sim card and now I'm stuck in a loop to complete, but I'm already a customer. I want to know how to get my selfeserve page back.If I click go to login, I'm going back to the logging ...
@CS_Agent My phone number got changes all off a sudden. I understand it is due to it being made available for some reason to new customers. WTH?!I could not open a ticket as that link gives me 404 error. Not sure how to reach and agent.
I just registered today and my number was transferred. I cannot make outgoing calls but I can only receive inbound calls. I need help with this issue.Thank you for your help.
Here is my story.Prior to Oct 14, 20223 I was on a higher 30 day plan. I requested a plan change to occur on Oct. 14, 2023 to the $34.00 90 day plan. (20 GBs x 3) = $102.00 plus taxesMy rewards are as follows:Autopay: $2.00 , RAF: $4.00 , Loyalty: ...
How can I make a payment when I cannot find out how to change my credit card number with public mobile?
I referred my daughter back in april 2023. After several unsuccessful attempts contacting public i finally was able to get help from a CS agent in August 2023. She said i would start receiving the points but still, over 2 months later i still have no...
Hello, I didn’t receive my chip yet. Can you help me?
I travelled out of the country for 2 months and I requested for suspension of service. I am back and want my service restored
Seems so simple, yet I can’t figure out the steps! Help?
I signed up with public mobile and everything was well and good until the activation. I have the newest iPhone15 Pro which is a poster child for the eSim. Please let me know what can be done as I have already paid.
Apparently my MEID was incorrect - please contact me
Show me my account
How do you know if you received the 10 bucks for using a referral code
Hi i need the account closed and payment refunded to the card. I made another acoount andported my number successfully over the phone with the porting department
I canceled my subscription on Oct 7, the service was supposed to end Oct 11. How come it did not end and I got charged as usual on Oct 11 ? Today, I unsubscribe the service on My Account again, how can I be sure my service will end Nov 10 and I won't...
I just created a new account for another line. linked existing physical SIM, made payment for a plan and have received confirmation email.However when I try to login to my account (after accepted email/password), I get a page with 2 choices "Resume A...
Hi, I require receipts for my payments while I was an active public mobile user. However, my account has been deleted including my community account and I can't access anything. The only way I was able to even create this support post was by creating...
I have public `15 GB at 4G Speed` plan. I have measured my internet speeds consistently for the pass month and found that I only get about 30Mbitsps down and about 5Mbps up.My partner is on the same plan and the speed test is the same.I have a Google...
I have a problem with my number, I am using it in my personal device and then I have a work phone and used i to login to my account because I was hoping to get another number so i purchased an esimLittle did I know that It will be the same number as ...
I've spent more than an hour trying to do this. At this point PM has probably sent me 10 texts to authorize me I've never gotten any closer. Is the Public Mobile/EverSafe system totally whacked or it just me?
I have a few questions about this limited time offer for a 90-day sub at $50/mo, 60GB CAN-US.https://productioncommunity.publicmobile.ca/t5/Announcements/Limited-Time-Sale-60GB-Canada-US-plan-for-50-month-on-90-day/td-p/10708611) The plan details lis...
I have tried to get a ticket for support but a 404 error continues to come up. When I'm at my house, my phone service comes and goes but is mostly not working at all. I cant make or recieve calls and text messages. When I'm in other locations like th...
Hi i need my number ported again i have not received a sms message to port my number. The app is at stage 6 to contact customer support and i cant submit a ticket with all the information in there please help. I have 5g internet from you guys and my ...
I can't log in to my account, Is there any known issues??
I setup a new plan on my daughters phone, the mistake i made was i was using my iPad to do it instead of her phone, now the esim attached to the iPad and i can confirm her new account as the number wont work on her phone to give the security code. Ca...
i recieved a sim card but ant activate it . I think its due to my telus account having a different email than the one im using now. I also have a name change on public mobile as its different than telus one. What can i do to correct this?
We switched plans from $15 (100mins talk) to $25 (unlimited talk) two months ago. We've had two months failed service: we're paid up and confirmed paid up but the system is still locking us out after 100mins—two months in a row. Really annoying. What...
How do I cancel my subscription?
Hi, I have just recently purchased esim plan, and I realize that is not available for my phone. Can I able to change sim plan if not can I able to cancel and repurchase with sim plan? Email account is xxxxxxxxxxxxxxxxxxxx
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