Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
my credit card which i pay for my wifes phone 902-xxx-xxxx has been charged $8.05 twice..first august 25/23 then again august 26/23WHY??? Edit by Dunkman: removed personal information
since new activation on august 29thdid all the network resetting on the phone, rebooted and all to no availkinda sucks since big telco Telus is behind this service
PLEASE PLEASE PLEASE May I talk to a real live agent to have my questions answered regarding transferring my service, etc., to my "new" cellphone???
I recently subscribed to Public Mobile and had a successful payment. However, there is no service on my phone and I cannot connect to the network. My account in the app works perfectly fine just the phone is not in service. I tried to send a ticket b...
My wife is trying to go with public but it will not let her finish the activation. On her phone it says error and get support but the login page will not work for support. When logging in on desktop it just says “resume activation” or “login page” wh...
I have been trying for hours to navigate this help service. I subscribed to a new service yesterday with an ESIM and thought I had ported my old number to my new provider. Now, my phone is useless. I cannot make a call, receive a call or text. I did ...
Hi there, I wanted to sign up but my phone is not compatible for esim card. Please cancel my subscription and refund my money
Hi I'm using iPhone 12 Pro. During the initial eSIM install, I got an error message saying the installation failed but I'm able to use it only with LTE network, 5G is not an option under my cellular voice&data.I don't want to purchase another eSIM ju...
Hi, I've a question in regards to rewards. I'm currently on the old reward plan and if I switch to the $39 20GB plan. Will I be automatically switch to the new Public point reward plan? I prefer not to move to the new Public point plan.
I'm new to trying to get community rewards. Any idea of approximately how many posts or replies you'd need to do to qualify for the lowest level $1 reward? Thanks!
On August 23, 2923, I initiated a port from Bell; however, the process was canceled . I want my number to be port to Public mobile from Bell Moblity.Please help,Thanks
I am trying to subscribe to the 30gig 5G promo plan and I keep running into issues.First, my address does not come up as an option and I can't manually input it.I've tried to live chat with an agent for the past 2 days but the chat doesn't seem to be...
Does the 25 point unlimited 15 day US talk, text add-on include roaming?
Hi All,Unexpectedly, as of last night, my phone is showing No Service (but at least three times has come back on unexpectedly, just long enough for a delayed text or two to come through, and then cuts back out for hours). I have a long-standing Publi...
Rec’d my sim yesterday-inserted yesterday-my phone is now showing Public as my carrier. I can receive the emailed codes to confirm set up but the final code that is phoned to confirm final access to my device isn’t coming thru so can’t complete confi...
Hi,I am wondering if someone can help?! I signed up for the 5g 30 GB plan and have been charged for it. Now, when I sign into public mobile, it asks me to activate.. which I can't because it asks me to sign in again. I also downloaded the app, but it...
Has anyone ever had a situation where the eversafe 6 digit code is sent to the wrong phone number? After a week of failed attempts by public mobile to fix this I still get prompted to input the 6 digit code in but it is sent to the wrong phone numbe...
My plan is not connecting to 5G. It is not even giving me the Option to select 5G in the “Voice and Data” Drop-Menu. Only 3G and LTE is listed. I think there is an issue with my eSim or Service Plan. My phone is 5G Compatible (iPhone 14), and in Winn...
Hi, I am a new subscriber to Public Mobile and was unaware that I need the application to start using my sim. I purchased an E-sim plan but am unable to activate it as I am not able to download the public mobile application on my phone (due to my pho...
My kid got a new phone and transferred his SIM card to it, but it said the card was PIN locked (no one remembers setting that up), and now it won't work in either the old or the new phone. We can't get into his account to change anything or to cancel...
When I logged into my account it had the following message, what does it mean? Do I need to do anything? My payments seem to have been processed normally every month so far without interruption.
My US data add-on will not connect. I have shut my phone off completely, and turned on and tried to troubleshoot, but still not working.
Does anyone know if public mobile stopped offering Amazon gifts cards permanently?
@CS_Agent - I meant to select the $40 5G 30GB promotion that ended on Aug 28, 2023, but i selected the wrong plan. I tried submitting a ticket but the system showed me an error every time I tried. Can someone assist in resolving this please.
Quick question My cycle end in 6 days my data is almost run out. If i upgrade to the 40 at 45 dollars and select to make the change now. Does my cycle start on todays date and I lose what ever I have at presnt??So what I am asking if I do it for toda...
Hi ! Our anniversary is Aug 30 and we would like to cancel the subscription.*Do I need to 'Unsubscribe' in order to cancel the subscription? IS there anything else I need to do to stop the auto pay and terminate the subscription?*How do I remove the ...
Is this something that happens to everyone: I see a plan offered on the Web site, in this case the $45 40GB Can-US 5G (QC). However I'm not able to select it in my account to change to this plan. I had been able to select it a few days ago, and set i...
I changed the payment amount because I wanted to get 20G internet. But it doesn't work. How can I use the Internet (20G) network?
Is there any downside to signing up for the new $40 5G plan if my phone is not 5G capable? In a few months I might consider upgrading to a newer phone.
Hi! I didn't realize I was supposed to keep my old sim in my phone until I received my transfer text - never got the transfer text and am now not sure what to do. Reached out to Chatr who said they could not help me and told me that Public Mobile wou...
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