Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why am I still getting charged on my card when I cancelled my subscription and removed my card
Hi I am new to Public Mobile. On November 25th I've purchased the subscription of 40 GB Data at 5G Speed for $40 and already paid for it, but on November 27th I saw the Cyber Monday deal so ended up purchasing that too and activated my plan using tha...
After porting my number, eSIM shows PM temporary #, not my ported ph#. Thanks
You need to cancel my att that I never ordered from you and your taking money out of my account and it’s retarted
Is it possible to switch from a physical sim to an eSIM?
I selected esim at checkout and my phone isnt combatible so i bought a sim card. People keep telling me to add it into profile settings but there is no option to in my case. I tried posting a picture but it's to big apparently. I messaged cs yesterda...
No service (SOS). “ LTE Calls Turned OffPublic Mobile has turned off LTE calls on your account.” This started last night. I am a new customer, but it was working fine before this. Can neither call or text. My payments/plan are up to date when I look ...
After I signed in my account, the it shows the New plan should be active on 28th. But I didn’t see any change. By the way, the bottom one shown:Aoubt Due Feb 26, 2024. What does it means??’Thank you!what does
I'm trying to port out my number to Virgin. Got a temporary phone number yesterday. Haven't received the authorization SMS yet. Can anyone help me?
Will we get free add-on and better plan this year
I am going to change from an older plan to the Black Friday $34 5G plan. Right now, I am on Rewards. What are the implications or impact on my Rewards? Will I be automatically or forced to change to Points? Thank you.
I can't access my account information for my active phone account. Every time i try to sign in the website, and the app, tell me to complete my activation ("LETS COMPLETE YOUR APPLICATION") - to get to this page it send me a text message for security...
I transferred my number from Rogers, I can call with no problem (My number show at the receiver with nu issues) but they cant call me as it go to my voicemail. However if a public mobile number call me i receive those calls.
Anyone want an easy way to get through 'Subscription not Activated' without contacting an Agent? It's as simple as pressing 'Log out' in the top Left, than signing back in again after about 15 minutes. (99% Sucess Rate)When this happens to me, I neve...
Okay, what's the deal with the $29 10GB 4G Plan, because on Friday it was available for everyone to change to within the 'Change Plan Section' of your My Accounts and now it's for New Activations Only? Another thing, why can't new Activations even ge...
I didn't receive a text confirming the porting of my phone number. I am porting from Zoomer wireless (didn't see this option on the drop down box) which is part of the Rogers network.
I read the article on call forward at https://publicmobile.ca/en/on/get-help/articles/call-forwardingI assume if you're going to be away, the best thing is unconditional (*21...). Am I right that it has to be a number you can call? If you have an Int...
Hello, I chose the black Friday deal (40gb 5g data unlimited for $35) to begin at renewal (which for me was around December 23rd). This was showing in my app as what my plan would renew at, but now when I look it doesn't show anything. Also this deal...
Hi, I got an error message during number. It seems the wrong IMEI number entered. The chat bot is useless. Is there any help phone line?
I am unable to login to an account, forgot the email I have what is needed to contact the moderator, what I have the phone number, and a pre authorized monthly payment record.Girma.
Hi all,Just switched to PM - installed the eSim and waited. When I later checked, the eSim failed and prompted a delete. I am unable to verify my account to purchase another eSim, sent a message to support with no response Please help, urgently need ...
I have purchased an online plan, I have paid it, but I don’t have data network. When I check my account it says your services are on hold. It says I have to pay to activate the services.
I have the $50 US Call and Text Plan. My wife is in the States for a few days, texting is no problem but phoning goes straight to voice-mail. Any ideas?
My Plan states unlimited minutes but my minutes in addons lists 500 min and is being tracked.I'd want to fix but can't.
I would like to get a refund. The app is so slow, you can't see whether a screen is refreshing or not. I didn't get any alert saying my new plan would be added to the money I already paid for the renewal that happened last week. It's ridiculous that ...
I tried the QR code but it won't activate and now I can't make phone calls or texts!how can I fix this quickly ???
I've been stuck at Step 6/6: Activate for two days now. I keep getting prompted to click the "Get Support" button to contact a CS agent but the page keeps blanking out, and when I did it on my laptop, the agent said they couldn't help me and that I h...
I am trying to move my number from Kodoo to Public but I got an error saying that activation can't be completed. I had a physical sim and opted for an eSim while getting Public. My phone is eSim compatible. What am I doing wrong?I have only received ...
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